Operations Manager Jobs in Massachusetts

Eversource will not offer immigration-related sponsorship for this position (e.g., H-1B, O-1, J-1, TN, E-3, etc.). Applicants requiring visa sponsorship to start employment with Eversource will not be considered.

This position is jointly accountable, with other Electric Operations managers, for providing safe, reliable and cost-effective electric service to customers.
Under general direction, the manager is responsible for the delivery of field activities for a site within a geographic region in order to carry out the operations, restoration, maintenance and construction of the electric transmission and distribution systems. Manages overhead and underground work crews on a 24 hour, 7-day per week basis to execute these processes. This position oversees supervisors and multi-skilled work crews and clerical support within their site.

Essential Functions:

• Assists with the establishment and monitoring of goals, policies, plans, standards, performance objectives and budget for the site. Analyzes and recommends resource levels to plan, develop and implement policies and practices. Monitors operating and financial objectives and ensures alignment with organization and corporate goals.
• Responsible for the efficient and effective installation, operation, maintenance, restoration and construction of the overhead and underground transmission and distribution systems for the various sites within the geographic region.
• Oversees development of site staff. Assesses the need for, and oversees implementation of, programs to ensure employees possess technical and behavioral skills required to support operating plans. Manages, selects, coaches, and develops site staff.
• Works proactively with Community Relations to influence district, city and town leaders and civic groups to provide a local point of contact and to enhance Eversource presence in the communities.
• Assists in defining and implementing a labor relations strategy that enhances employee productivity and enables the achievement of Electric Operations service level commitments, in collaboration with Human Resources and other Electric Operations managers.
• Assists with the preparation for, and execution of, restoration efforts in collaboration with other Electric Operations managers.

Qualifications:

Technical Knowledge/Skills

• Thorough understanding of transmission and distribution issues and activities within the electric utility industry.
• Ability to manage multiple priorities to effectively meet service level commitments.
• Ability to influence and lead people to assure teamwork and customer satisfaction.
• Must be able to work with many different constituents, departments, and varied skilled and professional employees to resolve conflicts as needed.
• Must be able to understand strategic and tactical business issues, and effectively communicate important corporate and customer issues to employees.
• Must maintain switching and tagging qualifications.
• Must have a strong knowledge of computers and related technology and have the ability to learn and utilize available information technologies. Ability to use PC desktop applications (e.g., Microsoft Word & Excel).

Education:

• Bachelor’s degree in Engineering, Business Management, related discipline or equivalent experience.
• MS in Engineering or MBA preferred.

Experience:

• Ten (10) or more years managing or supervising groups engaged in transmission/distribution or related activities.

Licenses & Certifications:

• Valid Motor Vehicle Operator License required.

Working Conditions:

• Must be available to work emergency restoration assignment as required. At times requires working long hours in response to outage situations.
• Must be available to travel between MA/CT/NH as necessary.
• Work may be conducted outside, in varied conditions and terrain including adverse weather conditions, and in a normal office environment which requires sitting, walking, standing, stair climbing and completion of paperwork.
• Drives to various job site locations and customer premises to supervise work, and review or discuss construction job requirements.
• May work with computers for long periods of time during the day.

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Competencies:

Build trusting relationships

Manage and develop people

Foster teamwork and cross-functional collaboration

Lead change

Communicate strategic vision

Create an engaged workforce

Focus on the customer

Take ownership & accountability

Compensation and Benefits:

Eversource offers a competitive total rewards program. Check out our careers site for an overview of our benefits programs. Salary is commensurate with your experience. This position is eligible for a potential incentive. The annual salary range for this position is:

$158,090.00-$175,650.00

Worker Type:

Regular

Number of Openings:

1

Emergency Response:

Responding to emergency situations to meet customers’ needs is part of every employee’s role. If employed, you will be given an Emergency Restoration assignment. This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location.

EEO Statement:

Eversource Energy is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.

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