Operations Jobs in Massachusetts

Job Description:

Associate, Facilities and Operations

The Role

Do you enjoy working with people? Are you outgoing with a positive demeanor and eager to provide the best possible service to colleagues and visitors? If yes, we are seeking an associate to join our team!

In this role, you will play a key part in crafting an outstanding workspace experience for all Fidelity associates and visitors through the delivery of on-site hospitality services and amenities. You will be an ambassador of the company’s hospitality mindset and responsible for meeting our global service standards.

This role is in Boston, MA and reports to the Manager, Facilities and Operations. Also includes a team of peers across the country and globe for support and camaraderie.

Key responsibilities include:

• Staffing of local Hospitality Hubs, the command center for site services and associate needs.
• Manage the daily requirements of the music program.
• Monitor email inbox that allows associates to easily contact the team for assistance.
• Support the implementation of initiatives, processes, and strategies to further visitor and associate experience.
• Communicate upcoming events with associates and onsite service teams.
• Partner with other real estate functions to ensure quality building standards are met.
• Support for meetings and events and conference room administration.
• Contribute documentation of operating procedures, training, and other resources as needed.
• Provide tours and navigational assistance for new associates and visitors.

The Expertise and Skills You Bring

• Undergraduate degree or 5 or more years of experience.
• Proven track record and interest in hospitality.
• Familiarity with the financial services industry and/or corporate real estate is valued.
• Excel with meeting new people and networking and having a conscientious and respectful demeanor.
• Have a consumer-first mentality with the ability to identify and deliver against unmet needs.
• Ability to multi-task and support unplanned work as needed.
• Excellent communication and social skills.
• Demonstrate integrity, dependability, and accountability.
• Ability to problem-solve through a collaborative, team-oriented approach.
• Proficiency with Microsoft Office suite.

Other Requirements

• Role is on-site 100%.
• Physical requirements include regularly walking through the building and sitting at the Hospitality Hub for extended periods of time.
• Occasional extended hours may be requested to support projects or activities.

The Team

Fidelity Real Estate is the corporate real estate division of Fidelity Investments, providing a full range of services to Fidelity business units nationally and internationally. The Facilities and Operations team runs more than 7 million square feet of space in the United States and overseas and ensures a safe and productive environment for associates while maintaining best-in-class real estate for our visitors and clients. We are customer-centric and focus on delivering solutions that meet the needs of Fidelity associates at all levels.

The base salary range for this position is $48,000-91,000 USD per year. Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.

Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation.

We offer a wide range of benefits to meet your evolving needs and help you live your best life at work and at home. These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career. Note, the application window closes when the position is filled or unposted.

Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

Certifications:

Category:

Real Estate