Field Service Technician - Northern Massachusetts / South New Hampshire

With a passion for life

Join our diverse teams of passionate people and a career that allows you to develop both personally and professionally. At Getinge we exist to make life-saving technology accessible for more people. To make a true difference for our customers – and to save more lives, we need team players, forward thinkers, and game changers.

Are you looking for an inspiring career? You just found it.

As a Field Service Technician for Getinge, in our North Massachusetts / South New Hampshire service territory, your primary mission will be to provide maintenance and repair services at customer establishments, following manufacturer’s instructions and utilizing knowledge of mechanical, hydraulic, and electronic equipment.

Job Responsibilities and Essential Duties

• Provide on-site and remote troubleshooting, repair and technical support services to customers within assigned service territory.
• Provide preventative and other scheduled maintenance at customer establishments in accordance with established procedures and techniques using proper tools, test equipment and replacement parts.
• Assist sales personnel in marketing all Getinge equipment (joint calls, in-services, sales leads).
• Help maintain service contracts by focusing on high quality work and exceptional customer service and assist with the pursuit of contract renewals.
• Comply with all health and safety codes and procedures as mandated by Getinge policies, customer requirements and regulatory agencies.
• Establish and maintain positive and cooperative working relationships with customers and all Getinge personnel.
• Serve as technical mentor and field-based training resources for Maintenance Technicians.
• Maintain personal competence for meeting job responsibilities through effective use of product information and technical data provided by Getinge and others.
• Accurately prepare and submit all required reports within required deadlines.
• Meet or exceed all KPI requirements established for the position, region or division.
• Maintain expenses and required inventory within guidelines and limits established by the Area Manager, Service.
• Provide services to customers in accordance with the terms, conditions and responsibilities stated in Getinge’s published warranty and maintenance contract policies.
• Satisfactorily complete all training as required by Getinge training and certification processes, regulatory bodies, and quality systems.
• Perform other related duties as assigned.

Minimum Requirements

• Associate’s degree in a technical discipline (Electronics, Electro-Mechanical, Biomedical Engineering, and/or technical discipline) or equivalent (i.e. military training program), or equivalent combination of education and experience.
• 3+ years related experience in a field-based technical service role or technical maintenance/repair position, preferably in the medical/life science device industry.

Required Knowledge, Skills and Abilities

• Technically proficient in using schematics, checklists, system diagrams and associated tools to perform maintenance and repair of electronic, mechanical, hydraulic, pneumatic or plumbing systems.
• Demonstrated ability to troubleshoot and repair highly technical mechanical and electronic systems.
• Proficiency in the use of hand tools and electronic test equipment
• Computer literacy; familiarity with information technology concepts, personal computers, Microsoft Windows operating system and Microsoft Office applications.
• Demonstrated strong verbal and written communication skills in a customer facing work environment.
• Demonstrated experience working independently, performing required tasks with minimum supervision.
• Ability to follow documented procedures and protocol applicable to day-to-day job duties as well as regulatory requirements.
• Able to work a flexible schedule when required based on customer requirements and accessibility protocols.
• Must have a valid driver’s license.
• Ability to consistently comply with all customer required vendor credentialing processes and protocols.
• Ability to work in close working quarters using both arms and legs for reaching, pulling, pushing, stooping, standing, climbing, lifting, turning, and/or kneeling.
• Able to lift at least 75 lbs.

Supervision/Management of Others

• None

Internal and External Contacts/Relationships

• Field Service employees – all levels
• External customers
• Training and development department
• Sales

Environmental/Safety/Physical Work Conditions

• Responsible for understanding and conforming with the Environmental Policy to ensure that significant environmental aspects that relate to actual or potential impacts with their work are executed to minimize the effects on the environment.
• Responsible for bringing to the attention of management any potential improvements that could reduce our environmental impact or to report activities that could result in a negative impact to the environment.
• Responsible for understanding and conforming with the Health and Safety Policy to ensure that the significant risks that relate to actual or potential hazards with their work are identified.

Along with diverse daily challenges, we will also provide you with excellent pay, benefits, extensive training, participation in a company vehicle program, credit card and phone. Make a difference with a company that cares about what you have to contribute and clients that rely heavily on your expertise. The base salary for the position is a minimum of $35/hr and a maximum of $45/hr.

About us

With a firm belief that every person and community should have access to the best possible care, Getinge provides hospitals and life science institutions with products and solutions aiming to improve clinical results and optimize workflows. The offering includes products and solutions for intensive care, cardiovascular procedures, operating rooms, sterile reprocessing and life science. Getinge employs over 12,000 people worldwide and the products are sold in more than 135 countries.

Benefits at Getinge:

At Getinge, we offer a comprehensive benefits package, which includes:

• Health, Dental, and Vision insurance benefits
• 401k plan with company match
• Paid Time Off
• Wellness initiative & Health Assistance Resources
• Life Insurance
• Short and Long Term Disability Benefits
• Health and Dependent Care Flexible Spending Accounts
• Commuter Benefits
• Parental and Caregiver Leave
• Tuition Reimbursement

Getinge is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, genetic information, national origin, disability, protected veteran status or any other characteristic protected by law. Reasonable accommodations are available upon request for candidates taking part in all aspects of the selection process.