Service Supervisor Jobs in Hawaii
Service Supervisor jobs in Hawaii are concentrated in Honolulu, Maui, and Kailua-Kona, where hospitality, healthcare, and retail operations generate steady demand for supervisors at every level from team lead to senior operations manager. Employers like Hilton Grand Vacations, The Queen's Health Systems, and Foodland Supermarket regularly post service supervisor openings across the islands, particularly in customer-facing operations, food and beverage service, and healthcare support services. Demand is especially active in resort and hotel operations, where year-round tourism drives consistent turnover at the supervisory tier. See the openings below and apply to the ones that match your experience.
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Overview
Lead a customer-focused team as a Customer Service Supervisor. You’ll guide daily service and sales operations, support employees, and help customers find products and resolve concerns. Your impact: Clear guidance and responsive service help customers shop with confidence while enabling employees to deliver consistent support.
ESSENTIAL FUNCTIONS:
- Function as direct supervisor of the Customer Service Clerks and Customer Service Lead
- Oversee Customer Service Clerks/Leads to ensure that order placement, customer inquiries and problem resolution are completed in a timely and appropriate manner.
- Ensure training and development of Customer Service Clerks/Leads so they can perform to their fullest potential.
- Manage employees’ schedules effectively for sufficient staffing, minimal overtime, vacations/time-off requests are managed appropriately, and timesheet approvals are completed through proper system.
- Assist in identifying areas of improvement within the Customer Service Department and assist with development and implementation of solutions.
- Communicate relevant information to the Customer Service team and ensure adherence.
- Handle customer grievances professionally through effective investigation, reconciling discrepancies and conflict resolution.
- Use professional discretion in issuing credits to customers following complaints
- Communicate and work effectively with management from other departments and administration in the best interest of HPC Foods.
- Assists with interviewing and hiring employees, setting goals and appraising employee performance, rewarding and disciplining employees
- Promote safe working environment in accordance with federal, state and company guidelines.
MINIMUM QUALIFICATION REQUIREMENTS:
Skills/Knowledge:
- Strong PC proficiency to include Microsoft Office Word, Excel and PowerPoint
- Ability to solve problems and make rational decisions.
- Ability to handle multiple tasks simultaneously with attention to detail
- Must be able to interact with the Leadership Team, Department Heads, and with other associates in a diplomatic and persuasive manner to foster cooperation and positive working relations.
- Supports the Company’s philosophy of innovation and change management by contributing to process improvements.
- Handle multiple tasks simultaneously and meet deadlines.
- Must be well-organized and able to work with minimum supervision.
- Ability to work flexible hours
Pay: $50,000.00 - $60,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
See All 19 Service Supervisor Jobs in Hawaii
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Find Service Supervisor JobsService Supervisor Jobs by City in Hawaii
Where Hawaii roles are concentrated, by current openings.
Service Supervisor Job Market in Hawaii
A snapshot from current Hawaii openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Transportation & Logistics
What Hawaii Employers Look For
The qualifications that appear most often in service supervisor jobs across Hawaii.
- Active Hawaii General Excise Tax compliance knowledge required for supervisory roles in retail and hospitality
- Two or more years of direct supervisory experience managing frontline service staff
- Demonstrated ability to train, coach, and evaluate team members in a service environment
- Experience with scheduling, workforce planning, and shift coverage across multiple service areas
- Proficiency with point-of-sale systems, service management software, or property management platforms
- Strong written and verbal communication skills with the ability to resolve guest or customer escalations
Service Supervisor Jobs in Hawaii: Frequently Asked Questions
How do you become a service supervisor in Hawaii?
Most service supervisor roles in Hawaii require a high school diploma or associate degree plus hands-on experience in the relevant service industry, whether hospitality, healthcare support, or retail. Hawaii does not require a state-issued license specifically for the service supervisor title, but roles in healthcare settings may require a Hawaii state certification relevant to the service area. Employers in the islands typically promote from within or hire candidates with prior supervisory experience in tourism or customer operations.
Which companies hire service supervisors in Hawaii?
Hawaii service supervisor roles are posted by Unifi, First Hawaiian Bank, and Walmart and others right now, based on current listings on Migrate Mate as of November 2026. Hawaii's large resort operators, regional hospital systems, and grocery chains are among the most consistent sources of service supervisor openings across the islands.
Which Hawaii cities have the most service supervisor jobs?
Honolulu, Kahului, and Kailua-Kona have the most service supervisor openings in Hawaii. Honolulu accounts for the largest share driven by its concentration of hotels, hospitals, and retail centers, while Maui and Kailua-Kona reflect strong resort and tourism employment that keeps supervisory demand high even outside the main metro.
Are there remote service supervisor jobs in Hawaii?
Yes, but they're rare. Service supervisor work is largely on-site by nature, requiring direct oversight of frontline staff and in-person customer interactions. About 0% of service supervisor openings tied to Hawaii are remote or hybrid as of November 2026, and those positions tend to be concentrated in administrative or call-center service management rather than hospitality or retail floor supervision.
How can I get hired as a service supervisor in Hawaii with little or no experience?
The most realistic entry path is moving into a supervisory role from a frontline position in the same Hawaii employer. Large resort operators like Marriott Hawaii and healthcare networks like Hawaii Pacific Health regularly hire into guest services associate or patient services coordinator roles that include supervisory development tracks. Building a Food Handler Certification and completing a hospitality management certificate at a University of Hawaii community college campus gives candidates a concrete edge when applying for first-time supervisor openings.
Where can I find and apply to service supervisor jobs in Hawaii?
You can find and apply to service supervisor jobs in Hawaii on Migrate Mate, which lists current Hawaii openings across industries including hospitality, healthcare, and retail. Search the listings to find roles that match your background and apply directly to the ones that fit your experience level and preferred island location.
See All 19 Service Supervisor Jobs in Hawaii
Find roles in Hawaii that match your experience and apply in just a few clicks.
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