Service Coordinator Jobs in Rochester, NY

THE POSITION IN A NUTSHELL

Sciens Building Solutions is seeking a highly organized and detail-oriented individual to join our team as a Part Time Service Billing Coordinator. This multifaceted role involves managing billing processes and providing support with general finance and administrative tasks. The ideal candidate should possess strong communication skills, be proficient in administrative duties, and have a keen eye for accuracy and efficiency.

WHAT YOU'LL BE DOING (and doing well!)

• Generate and process invoices for products/services provided to clients and customers.
• Collaborate with various departments to ensure seamless workflow and customer service.
• Ensure accurate billing information and rates are used for each transaction.
• Reconcile billing records with financial systems to maintain consistency and accuracy.
• Address billing-related inquiries from clients, resolving issues in a timely and professional manner.
• Track and report M/WBE subcontracting and spending to meet contract goals, and manage monthly reporting requirements, including compliance documentation.
• Review client purchase orders to ensure invoicing accuracy and acceptance.
• Reconcile monitoring statements with issued vendor and customer billing.
• Assist in compiling data for financial reports and other administrative purposes.
• Review booking documents and set up new monitoring and service agreements accurately and on time in the ERP system.
• Manage incoming phone calls, directing them to the appropriate departments or individuals.
• Provide courteous and helpful customer service over the phone, addressing inquiries and resolving issues promptly; take detailed messages and relay important information to the relevant team members.
• Facilitate effective communication within the organization, ensuring messages are relayed accurately and promptly.
• Assist with various administrative tasks such as filing, data entry, and record maintenance.

WHAT WE LIKE ABOUT YOU

• High school diploma or equivalent.
• Proven experience as a billing clerk, administrative assistant, or in a similar role.
• Familiarity with billing software and financial systems is preferred.
• Proficient in using office software (e.g., Microsoft Office Suite, spreadsheets, email).
• Excellent verbal and written communication skills.
• Strong organizational and time management abilities.
• Attention to detail and high level of accuracy in work.
• Ability to handle multiple tasks efficiently and meet deadlines.
• Demonstrated customer service skills and professionalism.
• Discretion in handling confidential information.
• Familiarity with government contracts or compliance reporting with M/WBE programs is a plus.

WHAT WE'RE BRINGING TO THE TABLE

• Competitive salary based on qualifications.
• Paid time off plan and holidays.
• 401(k) matching.
• Short term and long-term disability.
• Medical, dental, and vision plans with options.
• Life insurance.
• Professional career development opportunities.
• Tuition reimbursement.

$22-$28/hour, final offer based on experience