Customer Success Operations Jobs in Pennsylvania
Customer Success Operations jobs in Pennsylvania are in steady demand, concentrated in the technology, healthcare IT, financial services, and enterprise software sectors, with openings from entry-level associates through senior operations managers and directors. Philadelphia, Pittsburgh, and the Lehigh Valley are the primary hiring hubs, anchored by employers such as Comcast, SAP, and Highmark Health. The most sought-after specialties include CRM administration, customer journey analytics, and onboarding process design. Find a role that fits below and apply directly.
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Amphenol Communications Solutions (ACS), a division of Amphenol Corporation, is a world leader in interconnect solutions for Communications, Mobile, RF, Optics, and Commercial electronics markets. Amphenol Corporation is one of the world’s largest designers and manufacturers of electrical, electronic and fiber optic connectors and interconnect systems, antennas, sensors and sensor-based products and coaxial and high-speed specialty cable. ACS has an expansive global presence in research and development, manufacturing, and sales. We design and manufacture a wide range of innovative connectors as well as cable assemblies for diverse applications including server, storage, data center, mobile, RF, networking, industrial, business equipment, and automotive.
Position: Customer Success Manager – Cable Backplane Systems
Location: Santa Clara, CA or Valley Green, PA (Harrisburg area); hybrid with domestic and international travel
Amphenol High Speed Products Group is the market leader for high speed, high bandwidth electrical connectors and cable assemblies for the Telecom/Datacom market (AI hardware, Mobile Networks, Storage, Servers, Routers, Switches, etc.). Our products help to enable the electronics revolution and remain a key enabler for all the major Tier 1 OEMs and hyperscalers globally. Our global headquarters are located in Nashua, NH and we have design, sales and manufacturing locations globally.
The Cable Backplane Systems (CBS) team is establishing a Customer Success organization accountable for the operational customer experience as our products move into Mass Production. The Customer Success Manager (CSM) is the customer's operational advocate and the single point of coordination across Sales, Program Management, Product Line Management, Demand Management, Quality, Engineering, Operations, and Field Service. This is a senior, customer-facing role serving strategic hyperscale and AI-infrastructure accounts, and it pairs closely with our Field Service Engineering team supporting system integrators (ODM/JDM/CM) worldwide.
RESPONSIBILITIES:
- Own the operational customer experience for one or more strategic accounts during Mass Production, ensuring the customer experiences Amphenol as a single, coordinated organization.
- Establish and maintain a customer health scorecard (deployed in our Single Pane of Glass platform); monitor health signals, usage and operational metrics, and support trends to identify risk early and drive proactive intervention.
- Lead cross-functional customer escalations end-to-end: assemble the right internal team, drive containment and resolution, manage executive-level communication, and track all action items to closure.
- Plan and facilitate Quarterly Business Reviews (QBR) and Quarterly Quality Reviews (QQR) with senior customer stakeholders; coordinate inputs from Quality, Engineering, Operations, and Field Service, and convert findings into operational improvement plans.
- Coordinate RMA status communication and customer-facing failure-analysis (FA) and corrective-action (8D) updates, partnering with Quality and Engineering who own the technical investigation and conclusions.
- Capture and route Voice of Customer to Product Line Management, Engineering, and Operations; ensure recurring pain points and repeat escalations are reviewed and addressed.
- Track customer KPI, SLO, and SLA performance; maintain auditable reporting to protect both the customer relationship and Amphenol's commitments.
- Onboard ahead of Mass Production for new programs: build the customer's SPOG profile, establish the escalation process, align the RMA process, conduct launch readiness reviews, and build internal and external relationships — targeting full engagement at MP launch.
- Pair with the assigned Field Service Engineer(s) on account coverage: the CSM leads the business relationship (scorecard, QBR/QQR, escalations) while Field Service leads the technical relationship at integrator sites (Quarterly Engineering Reviews, on-site containment, deployed diagnostics).
- Apply data-driven and AI-enabled tooling to automate health insights, prioritize accounts, and scale proactive account management.
- Mentor Customer Operations Advocates (COA) and contribute to Customer Success playbooks, processes, and best practices as the team grows.
QUALIFICATIONS:
- Bachelor's degree in Engineering or a related technical discipline (advanced degree a plus), with 10+ years in customer-facing technical roles such as customer success, technical support/escalation leadership, service delivery, or technical account management.
- Proven experience leading high-severity escalations and critical incident management for strategic enterprise, hyperscale, or service-provider accounts, including executive stakeholder communication under pressure.
- Hands-on experience with root cause analysis and failure-analysis coordination; able to engage credibly with engineering, quality, and manufacturing teams while keeping conversations anchored to business outcomes.
- Demonstrated practice running QBRs and structured business reviews, using customer health scores, telemetry, and operational metrics to drive retention and account growth.
- Experience with hardware products, manufacturing or system-integrator environments, and/or AI/datacenter infrastructure strongly preferred; interconnect industry experience a plus.
- Familiarity with AI tools and data-driven customer-success platforms (e.g., CRM, health-scoring, analytics); experience applying AI to customer-success workflows is a strong plus.
- Proficiency with CRM and work-management tools (e.g., Salesforce, Jira, Smartsheet) and the Microsoft Office suite.
- Outstanding cross-functional coordination, communication, and crisis-leadership skills; well organized and comfortable operating in a matrixed, globally distributed environment.
- Ability to travel domestically and internationally to customer and system-integrator sites (approximately 25–40%).
ADDITIONAL:
- This is a foundational hire for a new team; the successful candidate will help shape the Customer Success charter, KPIs, and playbooks, with growth paths into broader account portfolios and team leadership.
Amphenol Corporation is proud of our reputation as an excellent employer. Our focus is to provide the highest level of support and responsiveness to both our employees and our customers, the world's largest technology companies. Amphenol Corporation offers the opportunity for career growth within a global organization. We believe that Amphenol Corporation is unique in that every employee, regardless of his or her position, has the ability to positively impact the business.
Amphenol is an “Equal Opportunity Employer” - Minority/Female/Disabled/Veteran/Sexual Orientation/Gender Identity/National Origin
For additional company information please visit our website at https://www.amphenol-cs.com/
Amphenol Corporation is proud of our reputation as an excellent employer. Our focus is to provide the highest level of support and responsiveness to both our employees and our customers, the world's largest technology companies. Amphenol Corporation offers the opportunity for career growth within a global organization. We believe that Amphenol Corporation is unique in that every employee, regardless of his or her position, has the ability to positively impact the business.
Amphenol is an “Equal Opportunity Employer” - Minority/Female/Disabled/Veteran/Sexual Orientation/Gender Identity/National Origin. For additional company information please visit our website at https://www.amphenol-cs.com/
Amphenol Communications Solutions (ACS), a division of Amphenol Corporation, is a world leader in interconnect solutions for Communications, Mobile, RF, Optics, and Commercial electronics markets. Amphenol Corporation is one of the world’s largest designers and manufacturers of electrical, electronic and fiber optic connectors and interconnect systems, antennas, sensors and sensor-based products and coaxial and high-speed specialty cable. ACS has an expansive global presence in research and development, manufacturing, and sales. We design and manufacture a wide range of innovative connectors as well as cable assemblies for diverse applications including server, storage, data center, mobile, RF, networking, industrial, business equipment, and automotive.
Position: Customer Success Manager – Cable Backplane Systems
Location: Santa Clara, CA or Valley Green, PA (Harrisburg area); hybrid with domestic and international travel
Amphenol High Speed Products Group is the market leader for high speed, high bandwidth electrical connectors and cable assemblies for the Telecom/Datacom market (AI hardware, Mobile Networks, Storage, Servers, Routers, Switches, etc.). Our products help to enable the electronics revolution and remain a key enabler for all the major Tier 1 OEMs and hyperscalers globally. Our global headquarters are located in Nashua, NH and we have design, sales and manufacturing locations globally.
The Cable Backplane Systems (CBS) team is establishing a Customer Success organization accountable for the operational customer experience as our products move into Mass Production. The Customer Success Manager (CSM) is the customer's operational advocate and the single point of coordination across Sales, Program Management, Product Line Management, Demand Management, Quality, Engineering, Operations, and Field Service. This is a senior, customer-facing role serving strategic hyperscale and AI-infrastructure accounts, and it pairs closely with our Field Service Engineering team supporting system integrators (ODM/JDM/CM) worldwide.
RESPONSIBILITIES:
- Own the operational customer experience for one or more strategic accounts during Mass Production, ensuring the customer experiences Amphenol as a single, coordinated organization.
- Establish and maintain a customer health scorecard (deployed in our Single Pane of Glass platform); monitor health signals, usage and operational metrics, and support trends to identify risk early and drive proactive intervention.
- Lead cross-functional customer escalations end-to-end: assemble the right internal team, drive containment and resolution, manage executive-level communication, and track all action items to closure.
- Plan and facilitate Quarterly Business Reviews (QBR) and Quarterly Quality Reviews (QQR) with senior customer stakeholders; coordinate inputs from Quality, Engineering, Operations, and Field Service, and convert findings into operational improvement plans.
- Coordinate RMA status communication and customer-facing failure-analysis (FA) and corrective-action (8D) updates, partnering with Quality and Engineering who own the technical investigation and conclusions.
- Capture and route Voice of Customer to Product Line Management, Engineering, and Operations; ensure recurring pain points and repeat escalations are reviewed and addressed.
- Track customer KPI, SLO, and SLA performance; maintain auditable reporting to protect both the customer relationship and Amphenol's commitments.
- Onboard ahead of Mass Production for new programs: build the customer's SPOG profile, establish the escalation process, align the RMA process, conduct launch readiness reviews, and build internal and external relationships — targeting full engagement at MP launch.
- Pair with the assigned Field Service Engineer(s) on account coverage: the CSM leads the business relationship (scorecard, QBR/QQR, escalations) while Field Service leads the technical relationship at integrator sites (Quarterly Engineering Reviews, on-site containment, deployed diagnostics).
- Apply data-driven and AI-enabled tooling to automate health insights, prioritize accounts, and scale proactive account management.
- Mentor Customer Operations Advocates (COA) and contribute to Customer Success playbooks, processes, and best practices as the team grows.
QUALIFICATIONS:
- Bachelor's degree in Engineering or a related technical discipline (advanced degree a plus), with 10+ years in customer-facing technical roles such as customer success, technical support/escalation leadership, service delivery, or technical account management.
- Proven experience leading high-severity escalations and critical incident management for strategic enterprise, hyperscale, or service-provider accounts, including executive stakeholder communication under pressure.
- Hands-on experience with root cause analysis and failure-analysis coordination; able to engage credibly with engineering, quality, and manufacturing teams while keeping conversations anchored to business outcomes.
- Demonstrated practice running QBRs and structured business reviews, using customer health scores, telemetry, and operational metrics to drive retention and account growth.
- Experience with hardware products, manufacturing or system-integrator environments, and/or AI/datacenter infrastructure strongly preferred; interconnect industry experience a plus.
- Familiarity with AI tools and data-driven customer-success platforms (e.g., CRM, health-scoring, analytics); experience applying AI to customer-success workflows is a strong plus.
- Proficiency with CRM and work-management tools (e.g., Salesforce, Jira, Smartsheet) and the Microsoft Office suite.
- Outstanding cross-functional coordination, communication, and crisis-leadership skills; well organized and comfortable operating in a matrixed, globally distributed environment.
- Ability to travel domestically and internationally to customer and system-integrator sites (approximately 25–40%).
ADDITIONAL:
- This is a foundational hire for a new team; the successful candidate will help shape the Customer Success charter, KPIs, and playbooks, with growth paths into broader account portfolios and team leadership.
Amphenol Corporation is proud of our reputation as an excellent employer. Our focus is to provide the highest level of support and responsiveness to both our employees and our customers, the world's largest technology companies. Amphenol Corporation offers the opportunity for career growth within a global organization. We believe that Amphenol Corporation is unique in that every employee, regardless of his or her position, has the ability to positively impact the business.
Amphenol is an “Equal Opportunity Employer” - Minority/Female/Disabled/Veteran/Sexual Orientation/Gender Identity/National Origin
For additional company information please visit our website at https://www.amphenol-cs.com/
Amphenol Corporation is proud of our reputation as an excellent employer. Our focus is to provide the highest level of support and responsiveness to both our employees and our customers, the world's largest technology companies. Amphenol Corporation offers the opportunity for career growth within a global organization. We believe that Amphenol Corporation is unique in that every employee, regardless of his or her position, has the ability to positively impact the business.
Amphenol is an “Equal Opportunity Employer” - Minority/Female/Disabled/Veteran/Sexual Orientation/Gender Identity/National Origin. For additional company information please visit our website at https://www.amphenol-cs.com/
See All 33 Customer Success Operations Jobs in Pennsylvania
Find roles in Pennsylvania that match your experience and apply in just a few clicks.
Find JobsCustomer Success Operations Jobs by City in Pennsylvania
Where Pennsylvania roles are concentrated, by current openings.
Customer Success Operations Job Market in Pennsylvania
A snapshot from current Pennsylvania openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Cybersecurity
- Medical Devices
- Media & Entertainment
- Technology & Software
- Electronics & Hardware
What Pennsylvania Employers Look For
The qualifications that appear most often in customer success operations jobs across Pennsylvania.
- Bachelor's degree in business, communications, or a related field required
- Two or more years of experience in customer success or revenue operations preferred
- Proficiency with CRM platforms such as Salesforce or HubSpot strongly preferred
- Demonstrated ability to analyze customer data and produce actionable reporting
- Experience collaborating cross-functionally with sales, product, and support teams
- Strong written and verbal communication skills for internal and client-facing work
Customer Success Operations Jobs in Pennsylvania: Frequently Asked Questions
How do you become a customer success operations in Pennsylvania?
Most customer success operations roles in Pennsylvania require a bachelor's degree in business, communications, information systems, or a related discipline. There is no state-issued license for this role, so employers focus on demonstrated CRM proficiency, process documentation skills, and experience in a customer-facing or revenue operations environment. Certifications from platforms such as Salesforce or HubSpot are widely recognized by Pennsylvania employers and strengthen a candidate's application considerably.
Which companies hire customer success operationss in Pennsylvania?
Employers hiring customer success operationss in Pennsylvania right now include ALTO USA, ShipFusion, and Uber Freight, based on current listings on Migrate Mate as of August 2026. Pennsylvania's concentration of enterprise technology, insurance, and healthcare organizations means that demand for customer success operations talent is distributed across both large corporate headquarters and regional business units throughout the state.
Which Pennsylvania cities have the most customer success operations jobs?
Philadelphia, Pittsburgh, and York have the most customer success operations openings in Pennsylvania. Philadelphia leads because of its dense cluster of financial services firms, health systems, and enterprise software companies, while Pittsburgh's growing technology and healthcare IT sector drives demand there, and the Lehigh Valley benefits from its logistics, manufacturing, and corporate services employers who rely on structured customer operations teams.
Are there remote customer success operations jobs in Pennsylvania?
Yes, and more than most fields, since customer success operations work is largely desk-based and digital. About 56% of customer success operations openings tied to Pennsylvania are remote or hybrid as of August 2026, reflecting how widely employers have adopted flexible arrangements for this role. The most remote-friendly sub-areas include CRM administration, reporting and analytics, and onboarding workflow design, where daily output is entirely software-driven.
How can I get hired as a customer success operations in Pennsylvania with little or no experience?
The most realistic entry path is through a customer success associate or operations coordinator role, which larger Pennsylvania employers such as Comcast, insurance carriers, and regional SaaS companies regularly post as junior positions. Moving laterally from a customer support, sales development, or account coordinator background is a common and accepted route. Earning a Salesforce Administrator certification before applying gives candidates a concrete, employer-recognized credential that compensates for limited direct experience.
Where can I find and apply to customer success operations jobs in Pennsylvania?
You can find and apply to customer success operations jobs in Pennsylvania on Migrate Mate, which lists current Pennsylvania openings from employers actively hiring in the state. Find roles that fit your experience and location preferences and apply directly to each one through the listings on this page.
See All 33 Customer Success Operations Jobs in Pennsylvania
Find roles in Pennsylvania that match your experience and apply in just a few clicks.
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