Customer Success Operations Jobs in Pennsylvania

Wolfgang Hauling and Demolition(WHD) is a rapidly growing junk removal and demolition company seeking an energetic, organized, and detail-oriented Customer Success Coordinator who wants more than a typical receptionist position.

We're looking for someone who can communicate confidently with customers, sell, solve problems, build systems, and eventually become a key part of how the company operates.

You will help own the customer journey from the moment the phone rings until the job is completed, paid for, and closed out.

Note:

• Previous experience in customer service, sales, business management, project coordination, and CRM systems is helpful but not required. You don't need to walk in knowing everything. We're looking for someone intelligent, dependable, personable and hungry to learn.
• FULL TIME OPPORTUNITY AVAILABLE
• Schedule: Monday-Friday 7a-3p + Weekends as needed (not mandatory)
• Must have reliable transportation

What you'll get:

• Competitive compensation - Base pay plus performance bonuses based on KPIs
• Flexible schedules - Combination of remote and occasional on site work/training
• Career advancement opportunities-WHD has grown quickly, and we're looking for someone who wants to grow alongside the company. You'll work directly with Wade, the owner, learn how a growing business operates, have a voice in improving our systems, and have the opportunity to take on increasingly important responsibilities as you develop.
• An experience to remember - We work hard, but we also want Wolfgang to be a place people enjoy coming to work. We're a close-knit team, we joke around, celebrate wins and try to maintain a relaxed environment while still taking our work and our customers seriously.
• The opportunity to help shape systems and processes instead of simply following them

What you'll be responsible for

You'll play a major role in the customer experience and day to day operations, ensuring nothing falls through the cracks and eventually managing a team.

Your responsibilities will include:

• Providing a positive, stress free process for all clients
• Answer calls from incoming customers
• Qualifying potential customers
• Gathering job information, photos, addresses, timelines, and scope
• Scheduling estimates
• Managing leadsand opportunities inside our CRM (GoHighLevel)
• Following up on outstanding estimates
• Helping convert estimates into booked jobs
• Schedulingaccepted jobs
• Keeping calendars and schedules organized and efficient
• Maintaining accurate customer and job records
• Creating checklists and procedures
• Identifying problemsin our systems and helping fix them as the company grows

Who We're Looking For

We care much more about how you think and work than having a specific degree.

You must be:

• Extremely organized
• Detail-oriented
• Confident on the phone
• Comfortable speaking with many different personalities
• Professional but personable
• Comfortable selling
• Persistent with follow-up
• Technologically capable
• Comfortable making decisions
• Able to prioritize without constantly asking what to do next
• Someone who notices problems before being told about them
• Someone who genuinely enjoys improving systems
• Competitive with yourself
• Accountable for your own results

Growth Opportunity

This position is being created because our company is growing and the owner can no longer personally manage every customer interaction and administrative process.

That creates significant opportunity for the right person.

We want someone who can first learn our system, then own it, and eventually help improve and manage it.

Someone who proves capable of doing that will have the opportunity to take on substantially more responsibility as the company continues growing.

We especially want someone who sees a messy process and thinks:

“There has to be a better way to do this.”

If this sounds exciting rather than overwhelming, we want to hear from you.

Benefits:

• Competitive pay commensurate with experience
• 401K, with company contributions after 2 years
• Earned PTO
• Workers compensation
• A supportive, rewarding, and positive work environment that values teamwork and safety

Pay: $18.00 - $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Flexible schedule
• Paid time off
• Paid training
• Work from home

Experience:

• Service Based Business: 1 year (Required)

Work Location: Hybrid remote in New Kensington, PA 15068