Service Operations Manager Jobs in Pennsylvania
Service Operations Manager jobs in Pennsylvania are consistently active, with demand concentrated in healthcare administration, financial services, logistics, and manufacturing sectors at every level from entry-level operations coordinator through senior director. Philadelphia, Pittsburgh, and Harrisburg are the primary hiring metros, home to major employers like UPMC, Comcast, and Aramark that maintain ongoing service operations headcount. The most sought-after specialties in Pennsylvania include healthcare service operations, facilities and field service management, and customer operations within large enterprise environments. Find a role that fits below and apply directly.
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The Investment Manager Services Division (IMS) at SEI is growing rapidly and is seeking new members on our Centralized Operations team . The Centralized Operations team is responsible for servicing existing Hedge Fund clients and assisting with the conversion and implementation of future business.
The Client Service Specialist (Account Manager) is responsible for all aspects of the relationship including supporting SEI’s proprietary workflow system, the portfolio accounting system (Geneva), and supplemental systems/technology. This individual must have excellent verbal and written communication skills and be comfortable explaining processes both over the phone and in face to face meetings with clients. Ideally the candidate would be proficient with Microsoft Excel & Access and be comfortable working/manipulating data. The candidate is also required to have a thorough understanding of processes and procedures of a Hedge Fund's Operations, and be able to discuss our service offering in detail.
What you will do:
You will s erve as main daily client contact.
You will c ultivate and maintain close relationships with clients through proactive measures and written/verbal communication.
You are r esponsible for coordinating internal SEI resources on behalf of client (COPS, Recon, Accounting, Technology, etc.)
You will i dentify, resolve, and /or escalate critical issues
You will s erve as representative for each client with the various third party vendors used by the teams.
You are r esponsible for coordinating all new business setups.
You will d evelop/document processes and controls for enhancements to our Alternative Fund Administration offering.
You will m anage client and internal expectations for ad hoc requests
You will t ake a consultative approach with client project requests and recommend best practices, prioritize, scope, and implement when necessary custom specifications.
You will w ork with the team to continually define our service offering and manage client expectations
You m ust be comfortable working with various file and data formats
Some travel required (10-15%).
We want you to succeed and look for future solutions! Through attending and participating in various IMS and corporate professional development sessions, you will acquire the tools to identify processes across the division and organization.
You will have the opportunity to partner with a diverse team and grow your career.
What we need from you:
BA / BS in Business, Accounting, Finance, Economics, Mathematics or the equivalent in education and work experience .
Minimum 3.5 years related work experience in operations role supporting Alternative Investments.
Supervisory experience in Alt Operations.
Knowledge of financial and investment management account services.
Experience with Advent Geneva.
Experience with workflow tools a plus.
Strong dedication to quality customer service.
Excellent verbal communication skills.
Experience working with external clients a plus.
Excellent interpersonal skills/team player.
Ability to handle multiple tasks.
Ability to work under pressure.
Excellent organizational and problem solving skills.
Ability to assist in the analysis, development, and documentation of procedures and controls for the new unit.
Knowledge of Microsoft Office Products including Word, Excel, and Access.
Regular and reliable attendance in accordance with position, business and/or client need.
What we would like from you:
A drive to broaden one’s knowledge of the financial services industry by learning new concepts and systems and taking the initiative to apply it to daily work assignments.
Attention-to-detail to ensure that all deliverables consistently meet the highest standard of quality and accuracy
Collaboration with internal and external stakeholders. As the needs of our clients change, we need to be flexible to change with them.
Positivity and collegial approach in assisting both colleagues and clients and the ability to work in team environment.
Curiosity, critical thinking and attention to detail: Whether it’s to identify a solution to a problem or possibly help implement a more efficient process or procedure, your skills have a place in our business.
Someone who will embody our SEI Values of courage, integrity, collaboration, inclusion, connection and fun. Please see our website for more information. https://www.seic.com/
SEI’s competitive advantage:
To help you stay energized, engaged and inspired, we offer a wide range of benefits including comprehensive care for your physical and mental well-being, a strong retirement plan, tuition reimbursement, a hybrid working environment for most roles, support for working parents and flexible Paid Time Off (PTO) so you can relax, recharge and be there for the people you care about.
Benefits include healthcare (medical, dental, vision, prescription, wellness, EAP, FSA), life and disability insurance (premiums paid for base coverage), 401(k) match, education assistance, commuter benefits, up to 11 paid holidays/year, 21 days PTO/year pro-rated for new hires which increases over time, paid parental leave, back-up childcare arrangements, paid volunteer days, a discounted stock purchase plan, investment options, access to thriving employee networks and more.
We are a technology and asset management company delivering on our promise of building brave futures (SM)—for our clients, our communities, and ourselves. Come build your brave future at SEI.
The position title reflected in this job description is aligned with SEI's current internal job architecture. As part of SEI's role and career framework, internal job titles may not directly correspond to external market titles and may differ from titles previously assigned during an employee's tenure or at the time of hire.
SEI is an Equal Opportunity Employer and so much more…
After over 50 years in business, SEI remains a leading global provider of investment processing, investment management, and investment operations solutions. Reflecting our experience within financial services and financial technology our offices encompass an open floor plan and numerous art installations designed to encourage innovation and creativity in our workforce. We recognize that our people are our most valuable asset and that a healthy, happy, and motivated workforce is key to our continued growth. At SEI, we’re (literally) invested in your success. We offer our employees paid parental leave, back-up childcare arrangements, paid volunteer days, education assistance and access to thriving employee networks.
SEI is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.
AI Acceptable Use in the application and interview process:
SEI acknowledges the growing integration of artificial intelligence (AI) tools into individuals’ personal and professional lives. If you intend to incorporate the use of any AI tools at any stage of the application and/or interview process, please ensure you have reviewed and adhere to our AI use guidelines .
The Investment Manager Services Division (IMS) at SEI is growing rapidly and is seeking new members on our Centralized Operations team . The Centralized Operations team is responsible for servicing existing Hedge Fund clients and assisting with the conversion and implementation of future business.
The Client Service Specialist (Account Manager) is responsible for all aspects of the relationship including supporting SEI’s proprietary workflow system, the portfolio accounting system (Geneva), and supplemental systems/technology. This individual must have excellent verbal and written communication skills and be comfortable explaining processes both over the phone and in face to face meetings with clients. Ideally the candidate would be proficient with Microsoft Excel & Access and be comfortable working/manipulating data. The candidate is also required to have a thorough understanding of processes and procedures of a Hedge Fund's Operations, and be able to discuss our service offering in detail.
What you will do:
You will s erve as main daily client contact.
You will c ultivate and maintain close relationships with clients through proactive measures and written/verbal communication.
You are r esponsible for coordinating internal SEI resources on behalf of client (COPS, Recon, Accounting, Technology, etc.)
You will i dentify, resolve, and /or escalate critical issues
You will s erve as representative for each client with the various third party vendors used by the teams.
You are r esponsible for coordinating all new business setups.
You will d evelop/document processes and controls for enhancements to our Alternative Fund Administration offering.
You will m anage client and internal expectations for ad hoc requests
You will t ake a consultative approach with client project requests and recommend best practices, prioritize, scope, and implement when necessary custom specifications.
You will w ork with the team to continually define our service offering and manage client expectations
You m ust be comfortable working with various file and data formats
Some travel required (10-15%).
We want you to succeed and look for future solutions! Through attending and participating in various IMS and corporate professional development sessions, you will acquire the tools to identify processes across the division and organization.
You will have the opportunity to partner with a diverse team and grow your career.
What we need from you:
BA / BS in Business, Accounting, Finance, Economics, Mathematics or the equivalent in education and work experience .
Minimum 3.5 years related work experience in operations role supporting Alternative Investments.
Supervisory experience in Alt Operations.
Knowledge of financial and investment management account services.
Experience with Advent Geneva.
Experience with workflow tools a plus.
Strong dedication to quality customer service.
Excellent verbal communication skills.
Experience working with external clients a plus.
Excellent interpersonal skills/team player.
Ability to handle multiple tasks.
Ability to work under pressure.
Excellent organizational and problem solving skills.
Ability to assist in the analysis, development, and documentation of procedures and controls for the new unit.
Knowledge of Microsoft Office Products including Word, Excel, and Access.
Regular and reliable attendance in accordance with position, business and/or client need.
What we would like from you:
A drive to broaden one’s knowledge of the financial services industry by learning new concepts and systems and taking the initiative to apply it to daily work assignments.
Attention-to-detail to ensure that all deliverables consistently meet the highest standard of quality and accuracy
Collaboration with internal and external stakeholders. As the needs of our clients change, we need to be flexible to change with them.
Positivity and collegial approach in assisting both colleagues and clients and the ability to work in team environment.
Curiosity, critical thinking and attention to detail: Whether it’s to identify a solution to a problem or possibly help implement a more efficient process or procedure, your skills have a place in our business.
Someone who will embody our SEI Values of courage, integrity, collaboration, inclusion, connection and fun. Please see our website for more information. https://www.seic.com/
SEI’s competitive advantage:
To help you stay energized, engaged and inspired, we offer a wide range of benefits including comprehensive care for your physical and mental well-being, a strong retirement plan, tuition reimbursement, a hybrid working environment for most roles, support for working parents and flexible Paid Time Off (PTO) so you can relax, recharge and be there for the people you care about.
Benefits include healthcare (medical, dental, vision, prescription, wellness, EAP, FSA), life and disability insurance (premiums paid for base coverage), 401(k) match, education assistance, commuter benefits, up to 11 paid holidays/year, 21 days PTO/year pro-rated for new hires which increases over time, paid parental leave, back-up childcare arrangements, paid volunteer days, a discounted stock purchase plan, investment options, access to thriving employee networks and more.
We are a technology and asset management company delivering on our promise of building brave futures (SM)—for our clients, our communities, and ourselves. Come build your brave future at SEI.
The position title reflected in this job description is aligned with SEI's current internal job architecture. As part of SEI's role and career framework, internal job titles may not directly correspond to external market titles and may differ from titles previously assigned during an employee's tenure or at the time of hire.
SEI is an Equal Opportunity Employer and so much more…
After over 50 years in business, SEI remains a leading global provider of investment processing, investment management, and investment operations solutions. Reflecting our experience within financial services and financial technology our offices encompass an open floor plan and numerous art installations designed to encourage innovation and creativity in our workforce. We recognize that our people are our most valuable asset and that a healthy, happy, and motivated workforce is key to our continued growth. At SEI, we’re (literally) invested in your success. We offer our employees paid parental leave, back-up childcare arrangements, paid volunteer days, education assistance and access to thriving employee networks.
SEI is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.
AI Acceptable Use in the application and interview process:
SEI acknowledges the growing integration of artificial intelligence (AI) tools into individuals’ personal and professional lives. If you intend to incorporate the use of any AI tools at any stage of the application and/or interview process, please ensure you have reviewed and adhere to our AI use guidelines .
See All 12 Service Operations Manager Jobs in Pennsylvania
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Find JobsService Operations Manager Jobs by City in Pennsylvania
Where Pennsylvania roles are concentrated, by current openings.
Service Operations Manager Job Market in Pennsylvania
A snapshot from current Pennsylvania openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Healthcare & Medical Services
- Retail
- Staffing & Recruiting
- Technology & Software
- E-Commerce & Online Marketplaces
What Pennsylvania Employers Look For
The qualifications that appear most often in service operations manager jobs across Pennsylvania.
- Bachelor's degree in business administration, operations management, or a closely related field
- Three or more years managing service delivery teams or operations functions
- Demonstrated experience with KPI tracking, SLA management, and process improvement
- Proficiency with service management platforms such as Salesforce Service Cloud or ServiceNow
- Strong background in cross-functional coordination across logistics, IT, or field service teams
- Experience with budgeting, resource planning, and vendor or contract management
Service Operations Manager Jobs in Pennsylvania: Frequently Asked Questions
How do you become a service operations manager in Pennsylvania?
Most service operations manager roles in Pennsylvania require a bachelor's degree in business, operations, or a related discipline, along with progressive experience in service delivery or operations coordination. There is no state-issued license specific to this role in Pennsylvania. Candidates who hold credentials such as PMP, ITIL Foundation, or Lean Six Sigma are consistently preferred by Pennsylvania employers, particularly in healthcare systems, financial services, and logistics companies headquartered in Philadelphia and Pittsburgh.
How much do service operations managers make in Pennsylvania?
Service operations managers in Pennsylvania earn a median of about $103,130 a year, based on May 2025 Bureau of Labor Statistics wage data, ranging from around $49,990 for the lowest 10% to over $220,530 for the top 10%. Pay rises with experience, specialty, and employer.
Which companies hire service operations managers in Pennsylvania?
Employers hiring service operations managers in Pennsylvania right now include Quest Diagnostics, Jobot, and Veolia, based on current listings on Migrate Mate as of August 2026. Pennsylvania's concentration of large healthcare networks, insurance carriers, and enterprise technology firms means openings tend to be recurring and at multiple seniority levels.
Which Pennsylvania cities have the most service operations manager jobs?
Pittsburgh, Oaks, and Bethel account for the largest share of service operations manager openings in Pennsylvania. Philadelphia leads due to its dense concentration of corporate headquarters, healthcare systems, and financial institutions, while Pittsburgh's strength in healthcare and technology drives consistent demand there, and Harrisburg generates openings through state government operations and regional insurance and utility employers.
Are there remote service operations manager jobs in Pennsylvania?
Yes, and they're more available than in many operations roles, since service operations management often involves oversight, reporting, and coordination work that can be done off-site. About 50% of service operations manager openings tied to Pennsylvania are remote or hybrid as of August 2026, with fully remote roles most common in customer operations and IT service management, while field service and facilities-focused positions typically require on-site presence.
How can I get hired as a service operations manager in Pennsylvania with little or no experience?
The most realistic entry path is moving into a service operations coordinator or operations analyst role, then building toward manager-level responsibilities over one to two years. Large Pennsylvania employers like UPMC, Independence Blue Cross, and Aramark regularly bring in operations associates through rotational or associate programs. Candidates coming from customer service team lead, logistics coordinator, or administrative supervisor roles are frequently considered. Earning an ITIL Foundation certificate or a PMP credential early significantly strengthens applications to Pennsylvania's healthcare and enterprise technology employers.
Where can I find and apply to service operations manager jobs in Pennsylvania?
You can find and apply to service operations manager jobs in Pennsylvania on Migrate Mate, which lists current openings from employers hiring across the state. Find roles that fit your experience and location, then apply directly to each one without any intermediary steps.
See All 12 Service Operations Manager Jobs in Pennsylvania
Find roles in Pennsylvania that match your experience and apply in just a few clicks.
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