Service Operations Manager Jobs in Massachusetts

ROLE OVERVIEW:

Sodexo is seeking an evening Environmental Services Operations Manager 2 for Winchester Hospital located in Winchester, MA. The Operations Manager will oversee a team of approximately 15 housekeepers on the 2nd shift (approximate hours 4PM-12:30AMish) at this 229 bed facility with some weekends and holidays reporting to the General Manager.

Winchester Hospital is a leading provider of compassionate healthcare services in the northwest suburbs of Boston. We are a part of Beth Israel Lahey Health, a system of hospitals and healthcare centers dedicated to making high-quality healthcare more accessible throughout Eastern Massachusetts. As a nonprofit regional community hospital, our success comes from our commitment to:
* Offering an exceptional patient care experience
* Providing a safe environment for patients and staff
* Creating an engaging workplace for our employees
* Collaborating with physicians to achieve shared goals
* Expanding our services to better support our patients

Sodexo offers a range of services to healthcare facilities, including food, nutrition, environmental, facilities management, healthcare technology management, retail, and patient experience services. Employees at our healthcare sites play a crucial role in enhancing patient experience and well-being.

WHAT YOU'LL DO:

* be responsible for driving client and patient satisfaction scores
* provide a clean and safe environment for patients, visitors and staff and works closely with the Infectious Control department
* work with the Environment of Care Committee and Infection Prevention Director
* effectively manages the Unit Operating System
* support a diverse and inclusive workforce

WHAT WE OFFER:

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:
* Medical, Dental, Vision Care and Wellness Programs
* 401(k) Plan with Matching Contributions
* Paid Time Off and Company Holidays
* Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

WHAT YOU BRING:

* have experience leading and managing a team and is a leader who develops and motivates a team to exceed the expectations of clients and customers in service and the technical execution of a healthcare housekeeping system
* have experience driving customer service and/or guest satisfaction results in a healthcare environment is preferred
* possess strong leadership skills and can work independently to drive program compliance and reach project target dates of completion
* can analyze data, present and effectively communicate to all levels within the organization related to training, leading hospital committees and change management
* have experience effectively managing projects within agreed upon timelines
* are results and safety driven

WHO WE ARE:

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.

MINIMUM QUALIFICATIONS:

Minimum Education Requirement - Associate's Degree or equivalent experience

Minimum Management Experience - 2 years

Minimum Functional Experience - 2 years of work experience in Housekeeping, Environmental or Custodial Services