Service Operations Manager Jobs in Massachusetts
Service Operations Manager jobs in Massachusetts are in strong demand, with the heaviest concentration in professional services, healthcare administration, financial technology, and defense contracting across a range of levels from early-career coordinators to senior directors. Boston, Worcester, and Cambridge account for the largest share of openings, anchored by employers such as Fidelity Investments, Raytheon Technologies, and Mass General Brigham. The most sought-after specialties in Massachusetts are process improvement, service delivery management, and cross-functional team leadership in complex, regulated environments. Find a role that fits below and apply directly.
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Showing 5 of 9+ Service Operations Manager jobs
Position Overview
Are you a proven leader with a strong drive to succeed?Do you work well in a process-driven environment where organization and efficiency are critical to success?
Are you an expert multitasker who would thrive in a high-energy environment?
If so, then this might be the right opportunity for you!
As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you’ll be one of the leaders of the store team, participating in managing the overall operations of the store. You will serve as a role model for store associates, demonstrating and reinforcing the company’s Core Values, developing trust and respect among peers and staff, building strong teams and partnerships, and driving business results. You’ll coach, train and develop a team of Cashiers and Customer Service Supervisors, Receiving team members and Receiving Supervisors while also overseeing business operations to ensure our associates are delivering excellent customer service and the highest degree of professionalism.
A Day in the Life
- Lead the Customer Service and Cashier teams, driving compliance to company policies and standards, safekeeping of company funds and property, asset protection, sales, and record keeping procedures.
- Provide guidance to the Customer Service Supervisors to ensure they meet customer service expectations and there is smooth customer flow at the registers.
- Manage the overall execution of operations and receiving SOPS.
- Lead the overall receiving process which includes transfers, debits, damages, and chargebacks and partner with the Receiving Supervisor to maintain the accuracy of inventory.
- Act as the Manager on Duty (MOD); setting the leadership example for customers, associates, and ultimately, driving results in the store.
- Support the Store Manager and others in areas including but not limited to staffing, sourcing, interviewing, training, and succession planning.
- Assist in the management of other store operations areas as needed.
- Communicate effectively with the District and Regional Management teams.
You'll Come With
- 3+ years of Retail Management or Store Operations experience at an Off Price, Big Box, Specialty or medium to large-sized, multi-unit retail organization
- Must be able to work a flexible schedule; including early mornings, nights, weekends, and holidays as required.
- Ability to lift and move boxes weighing up to 40 lbs.
- Experience utilizing scheduling and reporting computer software.
- Travel may be required from time to time.
#LI-EC1
Come join our team. You’re going to like it here!
You will enjoy a competitive wage, flexible hours, and an associate discount. Burlington’s benefits package includes medical, dental and vision coverage including life and disability insurance. Full time associates may also be eligible for up to 12 days of paid time off annually, up to 8 paid holidays, paid sick time in accordance with applicable law, and a 401(k) plan. We are a rapidly growing brand and provide a variety of training and development opportunities so our associates can grow with us.
Our store teams work hard and have fun together! Burlington associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day. Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity.
Individual pay decisions will be based on a variety of factors, such as but not limited to, qualifications, education, job-related skills, relevant experience, and geographic location.
Position Overview
Are you a proven leader with a strong drive to succeed?Do you work well in a process-driven environment where organization and efficiency are critical to success?
Are you an expert multitasker who would thrive in a high-energy environment?
If so, then this might be the right opportunity for you!
As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you’ll be one of the leaders of the store team, participating in managing the overall operations of the store. You will serve as a role model for store associates, demonstrating and reinforcing the company’s Core Values, developing trust and respect among peers and staff, building strong teams and partnerships, and driving business results. You’ll coach, train and develop a team of Cashiers and Customer Service Supervisors, Receiving team members and Receiving Supervisors while also overseeing business operations to ensure our associates are delivering excellent customer service and the highest degree of professionalism.
A Day in the Life
- Lead the Customer Service and Cashier teams, driving compliance to company policies and standards, safekeeping of company funds and property, asset protection, sales, and record keeping procedures.
- Provide guidance to the Customer Service Supervisors to ensure they meet customer service expectations and there is smooth customer flow at the registers.
- Manage the overall execution of operations and receiving SOPS.
- Lead the overall receiving process which includes transfers, debits, damages, and chargebacks and partner with the Receiving Supervisor to maintain the accuracy of inventory.
- Act as the Manager on Duty (MOD); setting the leadership example for customers, associates, and ultimately, driving results in the store.
- Support the Store Manager and others in areas including but not limited to staffing, sourcing, interviewing, training, and succession planning.
- Assist in the management of other store operations areas as needed.
- Communicate effectively with the District and Regional Management teams.
You'll Come With
- 3+ years of Retail Management or Store Operations experience at an Off Price, Big Box, Specialty or medium to large-sized, multi-unit retail organization
- Must be able to work a flexible schedule; including early mornings, nights, weekends, and holidays as required.
- Ability to lift and move boxes weighing up to 40 lbs.
- Experience utilizing scheduling and reporting computer software.
- Travel may be required from time to time.
#LI-EC1
Come join our team. You’re going to like it here!
You will enjoy a competitive wage, flexible hours, and an associate discount. Burlington’s benefits package includes medical, dental and vision coverage including life and disability insurance. Full time associates may also be eligible for up to 12 days of paid time off annually, up to 8 paid holidays, paid sick time in accordance with applicable law, and a 401(k) plan. We are a rapidly growing brand and provide a variety of training and development opportunities so our associates can grow with us.
Our store teams work hard and have fun together! Burlington associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day. Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity.
Individual pay decisions will be based on a variety of factors, such as but not limited to, qualifications, education, job-related skills, relevant experience, and geographic location.
See All 9 Service Operations Manager Jobs in Massachusetts
Find roles in Massachusetts that match your experience and apply in just a few clicks.
Find JobsService Operations Manager Jobs by City in Massachusetts
Where Massachusetts roles are concentrated, by current openings.
Service Operations Manager Job Market in Massachusetts
A snapshot from current Massachusetts openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Consulting & Professional Services
What Massachusetts Employers Look For
The qualifications that appear most often in service operations manager jobs across Massachusetts.
- Bachelor's degree in business administration, operations management, or a related field required
- Three or more years of experience managing service delivery teams or operational workflows
- Demonstrated proficiency with process improvement methodologies such as Lean or Six Sigma
- Experience with CRM or service management platforms such as Salesforce or ServiceNow
- Strong stakeholder communication skills and ability to lead cross-functional initiatives
- Familiarity with Massachusetts regulatory and compliance environments in healthcare or finance
Service Operations Manager Jobs in Massachusetts: Frequently Asked Questions
How do you become a service operations manager in Massachusetts?
The most common path is a bachelor's degree in business, operations, or a related field followed by progressive experience in service coordination or team leadership roles. There is no state-issued license required for service operations managers in Massachusetts, but employers in healthcare and financial services often expect familiarity with Massachusetts-specific compliance standards. Certifications such as PMP or Lean Six Sigma Green Belt are regularly cited in Massachusetts postings as differentiators.
How much do service operations managers make in Massachusetts?
Service operations managers in Massachusetts earn a median of about $127,220 a year, based on May 2025 Bureau of Labor Statistics wage data, ranging from around $60,700 for the lowest 10% to over $314,780 for the top 10%. Pay rises with experience, specialty, and employer.
Which companies hire service operations managers in Massachusetts?
Employers hiring service operations managers in Massachusetts right now include Fluor, Hatch, and Philips, based on current listings on Migrate Mate as of August 2026. Massachusetts's concentration of healthcare systems, financial institutions, and defense contractors means demand for this role stays consistent well beyond peak hiring seasons.
Which Massachusetts cities have the most service operations manager jobs?
Boston, Lenox, and Natick lead Massachusetts for service operations manager openings. Boston dominates because of its density of financial services firms, hospital networks, and technology companies, while Worcester and other regional hubs reflect growing demand from healthcare employers and state government contractors that have expanded their operations footprints outside the immediate metro.
Are there remote service operations manager jobs in Massachusetts?
Yes, though availability depends on the employer and industry. About 33% of service operations manager openings tied to Massachusetts are remote or hybrid as of August 2026, reflecting how the role balances strategic and analytical work that can be done remotely with team oversight that typically requires periodic on-site presence. Financial services and technology employers in Massachusetts tend to offer the most flexibility.
How can I get hired as a service operations manager in Massachusetts with little or no experience?
The most realistic entry point is moving into the role from an adjacent position such as operations coordinator, service desk analyst, or project coordinator, where you already manage workflows or vendors. Large Massachusetts employers like hospital networks and insurance carriers frequently post associate operations roles designed for candidates building their management experience. Pursuing a Lean Six Sigma Yellow Belt or completing a PMP prep course signals readiness and gives you a concrete credential to reference in applications.
Where can I find and apply to service operations manager jobs in Massachusetts?
You can find and apply to service operations manager jobs in Massachusetts on Migrate Mate, which lists current Massachusetts openings updated regularly. Find roles that fit your experience and location and apply directly through each listing without creating a profile or signing up.
See All 9 Service Operations Manager Jobs in Massachusetts
Find roles in Massachusetts that match your experience and apply in just a few clicks.
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