Service Operations Manager Jobs in New York
Service Operations Manager jobs in New York are in strong demand across financial services, healthcare systems, real estate, and large-scale retail and logistics operations, with openings at every level from operations coordinator to senior director. New York City, Buffalo, and Albany are the most active hiring markets, anchored by employers like JPMorgan Chase, NYC Health + Hospitals, and Con Edison, which maintain substantial operations management workforces. The most sought-after specialties in New York right now are technology-enabled service delivery, facilities and infrastructure operations, and customer experience operations tied to financial and healthcare sectors. Find a role that fits below and apply directly.
Find JobsOverview
Showing 5 of 436+ Service Operations Manager jobs
About us
Thrive is an innovative technology solutions provider focused on Cyber Security, Hybrid Cloud, Global Network Management, Disaster Recovery and traditional Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon NextGen services help us stand out among our peers. Thrive is on the look-out for individuals who don't view their weekdays spent at 'a job' but rather look to develop valuable skills that ignite their passion and lead to a CAREER. If you're attracted to a work hard, play hard environment and seek the guidance, training and experience necessary to build a lucrative career, then welcome to THRIVE!
Location: US Based – East Coast (Remote)
Position Overview
The Service Operations Manager is responsible for leading, developing, and scaling high performing engineering support teams to deliver consistently exceptional customer experience. In partnership with the Director, Managed Services, this role drives operational excellence, engineers’ professional growth, and strong client relationships that reinforce long term customer success. This leader acts as the operational owner for day-to-day service performance across assigned accounts, strengthening the technical execution of engineering teams while ensuring services are delivered with predictability, quality and a proactive mindset.
Core Responsibilities
- Engineering Team Leadership & Growth
- Lead and coach engineering teams to ensure technical excellence and accountability.
- Build scalable team structures and workflows to support growth and meet changing customer needs.
- Promote a culture of learning and collaboration for ongoing skill development.
-
Review performance metrics and guide engineers on technical and professional improvement.
-
Operational Excellence & Service Delivery Execution
- Deliver services that meet or exceed SLAs, KPIs, and customer expectations.
- Enforce standardized processes, quality documentation, effective communication, and escalation protocols.
- Track operations, identify risks early, and resolve issues proactively.
-
Assist in capacity planning, workload distribution, and resource allocation for operational goals.
-
Strategic Client Relationship Management
- Serve as the main operational contact for assigned clients, building transparent and responsive relationships.
- Align engineering support with client business needs and goals.
- Collaborate with Account Management and Project Delivery for unified service.
-
Join customer reviews, service discussions, and roadmap planning to support the partnership.
-
Customer Success Ownership
- Regularly assess customer experience and drive actions to boost satisfaction, reliability, and value.
- Turn customer feedback into practical improvements for engineering and service teams.
-
Support renewal readiness through effective service delivery and by spotting upsell or expansion opportunities linked to customer goals.
-
Data Driven Performance Management
- Track and respond to service KPIs like SLA attainment, response/resolution times, backlog status, and customer sentiment.
- Use data to inform decisions, enhance team performance, and report trends to leadership and clients.
-
Regularly manage metrics, service health, and operational reports.
-
Collaboration & Cross Functional Alignment
- Collaborate with Engineering, Project Delivery, Account Management, and Central Services to ensure seamless service delivery and effective knowledge sharing.
- Support the onboarding process for new customers and technologies by facilitating coordination and communication among teams.
-
Work with leadership to implement initiatives that improve efficiency, quality, and scalability.
-
Resource & Budget Management
- Maintain team staffing plans and budget alignment to support business growth, SLA commitments, and service quality requirements.
- Participate in hiring, onboarding, and workforce planning to ensure a strong, scalable engineering support bench.
Qualifications
- Proven experience leading engineering or technical support teams within a managed services or enterprise IT environment, with a strong focus on operational execution and customer outcomes.
- Solid understanding of core IT operations concepts such as incident, request, change, and problem management, as well as how these functions integrate within a global service delivery model.
- Demonstrated ability to develop, mentor, and grow engineering teams, fostering a culture of accountability, learning, and high performance.
- Experience supporting complex customer environments that require adherence to strict SLAs, regulatory controls, and high availability service expectations.
- Ability to analyze operational data, identify trends, and drive improvements using metrics based decision making.
- Strong communication skills with the ability to translate technical and operational details into clear, actionable information for both engineers and client stakeholders.
- Proven success in building and maintaining trusted client relationships, including managing expectations, communicating service performance, and advocating for customer needs internally.
- Demonstrated effectiveness in collaborating cross functionally with Project Delivery, Account Management, Engineering, and other operational teams.
- Ability to balance hands-on operational oversight with forward thinking process improvement and scalability initiatives.
- Experience managing remote and distributed teams across multiple geographies or time zones.
- ITIL Foundation certification or practical ITIL experience strongly preferred.
- Strong organizational, problem solving, and prioritization skills in a fast paced, rapidly evolving environment.
- Comfortable working outside standard business hours when required (major incidents, escalations, or on call rotation).
Base Salary Range: $90-120k
Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws.
Thrive is committed to providing fair and equitable compensation practices for all employees and strive to provide competitive salaries that reflect the value and skills each team member brings to our organization. Salaries are determined according to the job's scope, market data, location, and the candidate’s qualifications, including experience and relevant education.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other legally protected status.
About us
Thrive is an innovative technology solutions provider focused on Cyber Security, Hybrid Cloud, Global Network Management, Disaster Recovery and traditional Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon NextGen services help us stand out among our peers. Thrive is on the look-out for individuals who don't view their weekdays spent at 'a job' but rather look to develop valuable skills that ignite their passion and lead to a CAREER. If you're attracted to a work hard, play hard environment and seek the guidance, training and experience necessary to build a lucrative career, then welcome to THRIVE!
Location: US Based – East Coast (Remote)
Position Overview
The Service Operations Manager is responsible for leading, developing, and scaling high performing engineering support teams to deliver consistently exceptional customer experience. In partnership with the Director, Managed Services, this role drives operational excellence, engineers’ professional growth, and strong client relationships that reinforce long term customer success. This leader acts as the operational owner for day-to-day service performance across assigned accounts, strengthening the technical execution of engineering teams while ensuring services are delivered with predictability, quality and a proactive mindset.
Core Responsibilities
- Engineering Team Leadership & Growth
- Lead and coach engineering teams to ensure technical excellence and accountability.
- Build scalable team structures and workflows to support growth and meet changing customer needs.
- Promote a culture of learning and collaboration for ongoing skill development.
-
Review performance metrics and guide engineers on technical and professional improvement.
-
Operational Excellence & Service Delivery Execution
- Deliver services that meet or exceed SLAs, KPIs, and customer expectations.
- Enforce standardized processes, quality documentation, effective communication, and escalation protocols.
- Track operations, identify risks early, and resolve issues proactively.
-
Assist in capacity planning, workload distribution, and resource allocation for operational goals.
-
Strategic Client Relationship Management
- Serve as the main operational contact for assigned clients, building transparent and responsive relationships.
- Align engineering support with client business needs and goals.
- Collaborate with Account Management and Project Delivery for unified service.
-
Join customer reviews, service discussions, and roadmap planning to support the partnership.
-
Customer Success Ownership
- Regularly assess customer experience and drive actions to boost satisfaction, reliability, and value.
- Turn customer feedback into practical improvements for engineering and service teams.
-
Support renewal readiness through effective service delivery and by spotting upsell or expansion opportunities linked to customer goals.
-
Data Driven Performance Management
- Track and respond to service KPIs like SLA attainment, response/resolution times, backlog status, and customer sentiment.
- Use data to inform decisions, enhance team performance, and report trends to leadership and clients.
-
Regularly manage metrics, service health, and operational reports.
-
Collaboration & Cross Functional Alignment
- Collaborate with Engineering, Project Delivery, Account Management, and Central Services to ensure seamless service delivery and effective knowledge sharing.
- Support the onboarding process for new customers and technologies by facilitating coordination and communication among teams.
-
Work with leadership to implement initiatives that improve efficiency, quality, and scalability.
-
Resource & Budget Management
- Maintain team staffing plans and budget alignment to support business growth, SLA commitments, and service quality requirements.
- Participate in hiring, onboarding, and workforce planning to ensure a strong, scalable engineering support bench.
Qualifications
- Proven experience leading engineering or technical support teams within a managed services or enterprise IT environment, with a strong focus on operational execution and customer outcomes.
- Solid understanding of core IT operations concepts such as incident, request, change, and problem management, as well as how these functions integrate within a global service delivery model.
- Demonstrated ability to develop, mentor, and grow engineering teams, fostering a culture of accountability, learning, and high performance.
- Experience supporting complex customer environments that require adherence to strict SLAs, regulatory controls, and high availability service expectations.
- Ability to analyze operational data, identify trends, and drive improvements using metrics based decision making.
- Strong communication skills with the ability to translate technical and operational details into clear, actionable information for both engineers and client stakeholders.
- Proven success in building and maintaining trusted client relationships, including managing expectations, communicating service performance, and advocating for customer needs internally.
- Demonstrated effectiveness in collaborating cross functionally with Project Delivery, Account Management, Engineering, and other operational teams.
- Ability to balance hands-on operational oversight with forward thinking process improvement and scalability initiatives.
- Experience managing remote and distributed teams across multiple geographies or time zones.
- ITIL Foundation certification or practical ITIL experience strongly preferred.
- Strong organizational, problem solving, and prioritization skills in a fast paced, rapidly evolving environment.
- Comfortable working outside standard business hours when required (major incidents, escalations, or on call rotation).
Base Salary Range: $90-120k
Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws.
Thrive is committed to providing fair and equitable compensation practices for all employees and strive to provide competitive salaries that reflect the value and skills each team member brings to our organization. Salaries are determined according to the job's scope, market data, location, and the candidate’s qualifications, including experience and relevant education.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other legally protected status.
See All 436+ Service Operations Manager Jobs in New York
Find roles in New York that match your experience and apply in just a few clicks.
Find JobsService Operations Manager Jobs by City in New York
Where New York roles are concentrated, by current openings.
Service Operations Manager Job Market in New York
A snapshot from current New York openings, updated as new roles post.
Who's Hiring
- Finish Line42
- Walgreens40
- AutoZone26
- CVS Health21
- Wendy's15
Top Industries Hiring
- Retail139
- Food & Beverage45
- Healthcare & Medical Services38
- Automotive33
- Technology & Software31
What New York Employers Look For
The qualifications that appear most often in service operations manager jobs across New York.
- Bachelor's degree in business administration, operations management, or a related field required
- Five or more years of progressive experience managing service teams or operational functions
- Demonstrated ability to lead cross-functional teams in high-volume service environments
- Proficiency with enterprise resource planning or service management platforms such as Salesforce or ServiceNow
- Strong analytical and reporting skills with experience using data to drive operational decisions
- PMP or Six Sigma certification preferred by many New York employers in this field
Service Operations Manager Jobs in New York: Frequently Asked Questions
How do you become a service operations manager in New York?
Most service operations managers in New York begin with a bachelor's degree in business, operations management, or a related discipline, then build experience in team lead or coordinator roles before advancing to management. New York does not require a state-issued license for this role, but employers across financial services and healthcare strongly favor candidates with credentials like PMP or Lean Six Sigma. Large New York institutions typically promote from within their operations departments.
How much do service operations managers make in New York?
Service operations managers in New York earn a median of about $130,860 a year, based on May 2025 Bureau of Labor Statistics wage data, ranging from around $62,340 for the lowest 10% to over $336,070 for the top 10%. Pay rises with experience, specialty, and employer.
Which companies hire service operations managers in New York?
Employers hiring service operations managers in New York right now include Finish Line, Walgreens, and AutoZone, based on current listings on Migrate Mate as of June 2026. New York's concentration of financial institutions, hospital networks, and large utilities means hiring activity stays consistent throughout the year across both the city and upstate markets.
Which New York cities have the most service operations manager jobs?
The cities with the most service operations manager openings in New York are New York, Brooklyn, and Staten Island. New York City dominates the list because of its dense concentration of corporate headquarters, major hospital systems, and financial services firms, while Buffalo and Albany draw openings through regional healthcare networks, state government operations, and manufacturing-adjacent service functions.
Are there remote service operations manager jobs in New York?
Yes, but they're relatively selective. About 7% of service operations manager openings tied to New York are remote or hybrid as of June 2026, reflecting that the role often requires direct oversight of teams, facilities, or customer-facing processes. The functions most commonly offered remotely are reporting, vendor management, and process improvement work within larger operations departments.
How can I get hired as a service operations manager in New York with little or no experience?
The most realistic entry path is through an operations coordinator, service desk lead, or team supervisor role at a large New York employer. NYC Health + Hospitals and JPMorgan Chase both run associate development programs that pull candidates from adjacent roles into operations tracks. Building proficiency in a service management platform like ServiceNow and earning an entry-level PMP or Lean Six Sigma credential significantly improves a candidate's position in New York's competitive hiring market.
Where can I find and apply to service operations manager jobs in New York?
You can find and apply to service operations manager jobs in New York on Migrate Mate, which lists current New York openings across industries including financial services, healthcare, real estate, and logistics. Find roles that match your experience and location preference and apply directly to the ones that fit.
See All 436+ Service Operations Manager Jobs in New York
Find roles in New York that match your experience and apply in just a few clicks.
Find Jobs