Service Operations Manager Jobs in New York
Service Operations Manager jobs in New York are in strong demand across financial services, healthcare systems, real estate, and large-scale retail and logistics operations, with openings at every level from operations coordinator to senior director. New York City, Buffalo, and Albany are the most active hiring markets, anchored by employers like JPMorgan Chase, NYC Health + Hospitals, and Con Edison, which maintain substantial operations management workforces. The most sought-after specialties in New York right now are technology-enabled service delivery, facilities and infrastructure operations, and customer experience operations tied to financial and healthcare sectors. Find a role that fits below and apply directly.
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Showing 5 of 11+ Service Operations Manager jobs
DESCRIPTION
As a Marketing Technology Applications Manager for Email and Journey Platforms, you will help own the operational health and evolution of the technology that powers AWS email and B2B customer journeys. This includes Adobe Marketo Engage, Adobe Experience Platform, Adobe Journey Optimizer B2B, and the APIs, data pipelines, integrations, and delivery services that connect them.
This is a hands-on technical individual contributor role embedded within Channel Technology and Operations. You will balance production application support with platform modernization. You will diagnose complex incidents, improve monitoring and operational controls, maintain critical integrations, and partner with product and engineering teams to evolve AWS from its current Marketo-centered environment toward more modern, reliable, and scalable journey capabilities.
You will serve as a technical bridge between marketers, operations, product, engineering, security, data teams, and Adobe. The successful candidate combines deep marketing automation expertise with strong application-management, integration, and incident-response skills.
Key job responsibilities
Serve as a technical subject-matter expert for Marketo, AEP, AJO B2B, and the broader email and journey technology ecosystem.
Provide hands-on application support for complex platform, campaign-processing, data, integration, and email-delivery issues.
Lead technical incident response, including triage, impact assessment, vendor escalation, recovery validation, root-cause analysis, and corrective-action tracking.
Improve platform observability through telemetry, monitoring, alerting, synthetic testing, operational dashboards, and documented runbooks.
Own or support integrations between marketing platforms and upstream and downstream systems using APIs, webhooks, data pipelines, and event-based services.
Diagnose data-flow issues involving profiles, accounts, contacts, audiences, consent, campaign membership, and journey activation.
Partner with product and engineering teams to define the modernization roadmap for email and B2B journey capabilities.
Establish technical readiness gates for AEP and AJO B2B, including architecture reviews, integration testing, performance validation, operational support, and rollback planning.
Support migrations, platform upgrades, feature releases, and technology deprecations through disciplined change management and regression testing.
Identify recurring support issues and convert them into durable product, automation, self-service, or process improvements.
Maintain platform configuration, access controls, data quality, technical documentation, and operational standards.
Partner with Adobe and internal engineering teams to resolve defects and influence product improvements.
Translate marketer and customer needs into clear technical requirements while setting realistic platform expectations.
Develop documentation and enablement that improves self-service without shifting complex technical ownership back to marketers
BASIC QUALIFICATIONS
- Experience building complex software systems that have been successfully delivered to customers
- Experience working with technical and business stakeholders from global cross-functional teams
- Knowledge of integrations, third-party integration tools and ETL with Salesforce
- Experience troubleshooting and debugging technical systems, or experience analyzing and troubleshooting RESTful web API calls
- Experience in translating business needs into detailed feature requirements
- 5+ years of experience supporting enterprise marketing technology, marketing automation, or customer journey platforms.
PREFERRED QUALIFICATIONS
- Experience working in an Agile or Scrum environment
- Experience triaging security alerts, front-line analysis, and escalation
- Experience working with marketing tools including email, web analytics, CRM, and marketing automation platforms
- Experience in SQL Server/MySQL, or experience working with REST API based services and experience that includes strong analytical skills, attention to detail, and effective communication abilities
- Experience with any combination of the following: application security frameworks, identity and access controls, incident response, mobile security, cloud computing and security, AI security, threat intelligence, and penetration testing
- Adobe Marketo, AEP, or AJO certification.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, NY, New York - 127,400.00 - 185,000.00 USD annually
USA, TX, Austin - 115,800.00 - 160,000.00 USD annually
USA, WA, Seattle - 115,800.00 - 160,000.00 USD annually
DESCRIPTION
As a Marketing Technology Applications Manager for Email and Journey Platforms, you will help own the operational health and evolution of the technology that powers AWS email and B2B customer journeys. This includes Adobe Marketo Engage, Adobe Experience Platform, Adobe Journey Optimizer B2B, and the APIs, data pipelines, integrations, and delivery services that connect them.
This is a hands-on technical individual contributor role embedded within Channel Technology and Operations. You will balance production application support with platform modernization. You will diagnose complex incidents, improve monitoring and operational controls, maintain critical integrations, and partner with product and engineering teams to evolve AWS from its current Marketo-centered environment toward more modern, reliable, and scalable journey capabilities.
You will serve as a technical bridge between marketers, operations, product, engineering, security, data teams, and Adobe. The successful candidate combines deep marketing automation expertise with strong application-management, integration, and incident-response skills.
Key job responsibilities
Serve as a technical subject-matter expert for Marketo, AEP, AJO B2B, and the broader email and journey technology ecosystem.
Provide hands-on application support for complex platform, campaign-processing, data, integration, and email-delivery issues.
Lead technical incident response, including triage, impact assessment, vendor escalation, recovery validation, root-cause analysis, and corrective-action tracking.
Improve platform observability through telemetry, monitoring, alerting, synthetic testing, operational dashboards, and documented runbooks.
Own or support integrations between marketing platforms and upstream and downstream systems using APIs, webhooks, data pipelines, and event-based services.
Diagnose data-flow issues involving profiles, accounts, contacts, audiences, consent, campaign membership, and journey activation.
Partner with product and engineering teams to define the modernization roadmap for email and B2B journey capabilities.
Establish technical readiness gates for AEP and AJO B2B, including architecture reviews, integration testing, performance validation, operational support, and rollback planning.
Support migrations, platform upgrades, feature releases, and technology deprecations through disciplined change management and regression testing.
Identify recurring support issues and convert them into durable product, automation, self-service, or process improvements.
Maintain platform configuration, access controls, data quality, technical documentation, and operational standards.
Partner with Adobe and internal engineering teams to resolve defects and influence product improvements.
Translate marketer and customer needs into clear technical requirements while setting realistic platform expectations.
Develop documentation and enablement that improves self-service without shifting complex technical ownership back to marketers
BASIC QUALIFICATIONS
- Experience building complex software systems that have been successfully delivered to customers
- Experience working with technical and business stakeholders from global cross-functional teams
- Knowledge of integrations, third-party integration tools and ETL with Salesforce
- Experience troubleshooting and debugging technical systems, or experience analyzing and troubleshooting RESTful web API calls
- Experience in translating business needs into detailed feature requirements
- 5+ years of experience supporting enterprise marketing technology, marketing automation, or customer journey platforms.
PREFERRED QUALIFICATIONS
- Experience working in an Agile or Scrum environment
- Experience triaging security alerts, front-line analysis, and escalation
- Experience working with marketing tools including email, web analytics, CRM, and marketing automation platforms
- Experience in SQL Server/MySQL, or experience working with REST API based services and experience that includes strong analytical skills, attention to detail, and effective communication abilities
- Experience with any combination of the following: application security frameworks, identity and access controls, incident response, mobile security, cloud computing and security, AI security, threat intelligence, and penetration testing
- Adobe Marketo, AEP, or AJO certification.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, NY, New York - 127,400.00 - 185,000.00 USD annually
USA, TX, Austin - 115,800.00 - 160,000.00 USD annually
USA, WA, Seattle - 115,800.00 - 160,000.00 USD annually
See All 11 Service Operations Manager Jobs in New York
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Find JobsService Operations Manager Jobs by City in New York
Where New York roles are concentrated, by current openings.
Service Operations Manager Job Market in New York
A snapshot from current New York openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Consulting & Professional Services
What New York Employers Look For
The qualifications that appear most often in service operations manager jobs across New York.
- Bachelor's degree in business administration, operations management, or a related field required
- Five or more years of progressive experience managing service teams or operational functions
- Demonstrated ability to lead cross-functional teams in high-volume service environments
- Proficiency with enterprise resource planning or service management platforms such as Salesforce or ServiceNow
- Strong analytical and reporting skills with experience using data to drive operational decisions
- PMP or Six Sigma certification preferred by many New York employers in this field
Service Operations Manager Jobs in New York: Frequently Asked Questions
How do you become a service operations manager in New York?
Most service operations managers in New York begin with a bachelor's degree in business, operations management, or a related discipline, then build experience in team lead or coordinator roles before advancing to management. New York does not require a state-issued license for this role, but employers across financial services and healthcare strongly favor candidates with credentials like PMP or Lean Six Sigma. Large New York institutions typically promote from within their operations departments.
How much do service operations managers make in New York?
Service operations managers in New York earn a median of about $130,860 a year, based on May 2025 Bureau of Labor Statistics wage data, ranging from around $62,340 for the lowest 10% to over $336,070 for the top 10%. Pay rises with experience, specialty, and employer.
Which companies hire service operations managers in New York?
Employers hiring service operations managers in New York right now include Hatch, Amazon, and Laundrylux, based on current listings on Migrate Mate as of August 2026. New York's concentration of financial institutions, hospital networks, and large utilities means hiring activity stays consistent throughout the year across both the city and upstate markets.
Which New York cities have the most service operations manager jobs?
The cities with the most service operations manager openings in New York are New York, Bronx, and Inwood. New York City dominates the list because of its dense concentration of corporate headquarters, major hospital systems, and financial services firms, while Buffalo and Albany draw openings through regional healthcare networks, state government operations, and manufacturing-adjacent service functions.
Are there remote service operations manager jobs in New York?
Yes, but they're relatively selective. About 25% of service operations manager openings tied to New York are remote or hybrid as of August 2026, reflecting that the role often requires direct oversight of teams, facilities, or customer-facing processes. The functions most commonly offered remotely are reporting, vendor management, and process improvement work within larger operations departments.
How can I get hired as a service operations manager in New York with little or no experience?
The most realistic entry path is through an operations coordinator, service desk lead, or team supervisor role at a large New York employer. NYC Health + Hospitals and JPMorgan Chase both run associate development programs that pull candidates from adjacent roles into operations tracks. Building proficiency in a service management platform like ServiceNow and earning an entry-level PMP or Lean Six Sigma credential significantly improves a candidate's position in New York's competitive hiring market.
Where can I find and apply to service operations manager jobs in New York?
You can find and apply to service operations manager jobs in New York on Migrate Mate, which lists current New York openings across industries including financial services, healthcare, real estate, and logistics. Find roles that match your experience and location preference and apply directly to the ones that fit.
See All 11 Service Operations Manager Jobs in New York
Find roles in New York that match your experience and apply in just a few clicks.
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