Head Of Operations Jobs in New York
Head Of Operations jobs in New York are among the most actively recruited senior leadership positions in the state, with demand concentrated in finance, healthcare, logistics, and media across a market that ranges from director-level generalists to C-suite operational leaders. The heaviest hiring is in New York City, followed by Buffalo and Albany, where anchoring employers such as JPMorgan Chase, NewYork-Presbyterian, and Verizon maintain large operational functions. The most sought-after specialties include process optimization, supply chain management, and cross-functional team leadership. Find a role that fits below and apply directly.
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About Kustomer
Kustomer is the industry leading conversational CRM platform perfecting every customer experience. Built with intelligent tools such as AI and Automation, no code-configuration and a connected data platform that unifies data from multiple sources through a single timeline, Kustomer empowers businesses to operate with greater efficiency and deliver more personalized service to customers across any channel, making every interaction more meaningful and memorable. Today, Kustomer is the core platform for some of the leading customer service brands like Sweetgreen, Starz, Vuori, Resy and Cotopaxi.
Kustomer was founded in 2015 by serial entrepreneurs Brad Birnbaum and Jeremy Suriel and has raised over $230M in funding backed by leading VCs. Meta announced its intention to acquire Kustomer in 2020 and completed the transaction in 2022. Kustomer joined Meta’s Business Messaging Group to transform the way people and businesses communicate through modern messaging channels.
In 2023, Kustomer spun out from Meta as a standalone company backed by original partners, Battery, Redpoint and Boldstart Ventures, who have invested $60M. In 2025, Kustomer announced a $30M Series B led by Norwest, with continued support from Battery, Redpoint, and boldstart. This milestone reflects strong conviction in our vision and fuels our next chapter of growth: expanding our AI-native platform, accelerating product innovation, and scaling our exceptional team.
Our Krew is made up of passionate and collaborative people who really care about what they do and the people they help. We look for people who are passionate about enhancing the customer service experience for everyone involved, as it's the core of what we do. We're growing our business with no plans of slowing down. We actively seek individuals who want to learn and be challenged every day. We have also transitioned to a remote friendly company, with Krew members located throughout the U.S. and U.K. coming together for Kamp Kustomer each year.
About the Role
Kustomer is an AI-native CX platform scaling thoughtfully with aggressive growth targets. As Head of Revenue Operations, you'll lead an established team of seasoned RevOps and Enablement professionals across Sales, Marketing, and Customer Experience — bringing continued discipline, rigor, and strategy to a highly functioning organization.
This isn't a build-from-scratch role. It's about elevating how an already-capable team operates: sharpening analytics and forecasting, hardening the systems and data architecture underneath it, and pushing even further with AI-first ways of working — from adoption into measurable operating leverage. You'll report to the Chief Revenue Officer and serve as a strategic partner to executive leadership on revenue optimization.
Your Responsibilities
Strategic Planning & Alignment
Partner with Sales, Marketing, and CX leadership to build one cohesive revenue operations and enablement strategy.
Own enablement programming — training, content, accountability — that drives consistent rep performance.
Drive alignment on goals, KPIs, and metrics across all GTM teams.
AI-First Operations & Enablement
Default to AI-assisted workflows before manual ones across forecasting, reporting, content generation, and coaching — using tools like Ashby, Clay, and Claude — rather than applying AI to existing process as an afterthought.
Identify what should be fully automated versus what stays human-only, and shift your team's time toward the latter: strategy, judgment, cross-functional partnership.
Build, test, and iterate on new AI tools and workflows continuously; share what works with the broader RevOps org rather than treating adoption as a one-time rollout.
Tie AI usage to measurable outcomes — time saved, output increased, cost reduced, pipeline or retention impact — not adoption for its own sake.
Team Leadership & Development
Lead and develop an established team of senior RevOps and Enablement professionals, raising the bar on an already-capable function rather than building one from scratch.
As a people leader, you're directly accountable for driving AI adoption within your team — this includes hiring for AI-native thinking and proficiency, and building goals that incorporate AI-driven improvements into individual and team performance.
Build enablement and L&D programs that raise team capability, including growing your team's own AI fluency over time.
Systems & Tools
Own evaluation, implementation, and management of the revenue tech stack (CRM, marketing automation, CS platforms, analytics, AI/automation layers).
Ensure system integration and automation for clean, synchronized data across teams.
Manage vendor and partner relationships, delegating day-to-day tool ownership to your team as appropriate.
Data, Reporting & Analytics
Own end-to-end GTM reporting: pipeline forecasting, conversion rates, churn, upsell/cross-sell performance.
Establish a single source of truth for revenue data across CRM, marketing automation, and CS platforms.
Use AI-assisted analysis to turn performance data into faster, sharper recommendations for senior leadership.
Process Optimization
Design and optimize scalable processes across Sales, Marketing, and CS — lead handoff, onboarding, expansion.
Eliminate unnecessary steps and manual effort by default; automate rather than merely streamline.
Standardize execution of revenue-driving campaigns: lead gen, nurture, retention.
Forecasting & Revenue Growth
Own and refine revenue forecasting in partnership with sales leadership.
Flag pipeline risks and opportunities in real time; recommend growth strategies grounded in data.
Cross-Functional Collaboration
Drive productive, measurable collaboration and decisioning across Sales, Marketing, CX, and Finance.
Serve as strategic advisor to the Chief Revenue Officer on revenue optimization.
Your Qualifications
10+ years in revenue operations, sales operations, or GTM operations, with a track record of scaling B2B SaaS organizations through high-growth stages.
3+ years leading and developing senior, established RevOps/Enablement talent — not building a team from zero, but raising the bar on an experienced one.
Proven track record redesigning workflows around AI/LLM-powered automation — evaluated at an Advanced (Driver) level or above: you've introduced new ways of working, helped others adopt AI, and delivered team-level impact from it.
Hands-on experience with core revenue tech stack: CRM (Salesforce, HubSpot), sales engagement (Outreach), conversation intelligence (Gong), and fluency in AI-assisted analytics/automation platforms.
Strong analytical skills — able to turn complex data into a clear, actionable narrative for executive audiences.
Excellent cross-functional leadership and communication skills.
High ownership, high accountability, comfortable in a fast-paced startup environment with aggressive growth targets.
HIPAA Compliance
All roles at Kustomer may involve handling sensitive personal data.
Benefits
Kustomer offers an array of benefits including competitive salaries and stock options. In the U.S. we offer 100% healthcare coverage, 401K, WiFi and Mobile reimbursement, and a generous vacation policy; in the UK we also offer pension, supplemental health insurance and other perks.
Diversity & Inclusion at Kustomer
Kustomer is committed to bringing together individuals from different backgrounds and perspectives.
We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together.We are proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, Veteran status, or any other legally protected status.
Candidate Privacy Notice
As a job applicant, you have the right to know and understand the categories of personal information we collect about you, and the purposes for which we use such personal information.
Disclaimer: Kustomer only contacts candidates from company email addresses ending in kustomer.com and does not seek funds from candidates in any circumstances.
Compensation Range: $200K - $240K
About Kustomer
Kustomer is the industry leading conversational CRM platform perfecting every customer experience. Built with intelligent tools such as AI and Automation, no code-configuration and a connected data platform that unifies data from multiple sources through a single timeline, Kustomer empowers businesses to operate with greater efficiency and deliver more personalized service to customers across any channel, making every interaction more meaningful and memorable. Today, Kustomer is the core platform for some of the leading customer service brands like Sweetgreen, Starz, Vuori, Resy and Cotopaxi.
Kustomer was founded in 2015 by serial entrepreneurs Brad Birnbaum and Jeremy Suriel and has raised over $230M in funding backed by leading VCs. Meta announced its intention to acquire Kustomer in 2020 and completed the transaction in 2022. Kustomer joined Meta’s Business Messaging Group to transform the way people and businesses communicate through modern messaging channels.
In 2023, Kustomer spun out from Meta as a standalone company backed by original partners, Battery, Redpoint and Boldstart Ventures, who have invested $60M. In 2025, Kustomer announced a $30M Series B led by Norwest, with continued support from Battery, Redpoint, and boldstart. This milestone reflects strong conviction in our vision and fuels our next chapter of growth: expanding our AI-native platform, accelerating product innovation, and scaling our exceptional team.
Our Krew is made up of passionate and collaborative people who really care about what they do and the people they help. We look for people who are passionate about enhancing the customer service experience for everyone involved, as it's the core of what we do. We're growing our business with no plans of slowing down. We actively seek individuals who want to learn and be challenged every day. We have also transitioned to a remote friendly company, with Krew members located throughout the U.S. and U.K. coming together for Kamp Kustomer each year.
About the Role
Kustomer is an AI-native CX platform scaling thoughtfully with aggressive growth targets. As Head of Revenue Operations, you'll lead an established team of seasoned RevOps and Enablement professionals across Sales, Marketing, and Customer Experience — bringing continued discipline, rigor, and strategy to a highly functioning organization.
This isn't a build-from-scratch role. It's about elevating how an already-capable team operates: sharpening analytics and forecasting, hardening the systems and data architecture underneath it, and pushing even further with AI-first ways of working — from adoption into measurable operating leverage. You'll report to the Chief Revenue Officer and serve as a strategic partner to executive leadership on revenue optimization.
Your Responsibilities
Strategic Planning & Alignment
Partner with Sales, Marketing, and CX leadership to build one cohesive revenue operations and enablement strategy.
Own enablement programming — training, content, accountability — that drives consistent rep performance.
Drive alignment on goals, KPIs, and metrics across all GTM teams.
AI-First Operations & Enablement
Default to AI-assisted workflows before manual ones across forecasting, reporting, content generation, and coaching — using tools like Ashby, Clay, and Claude — rather than applying AI to existing process as an afterthought.
Identify what should be fully automated versus what stays human-only, and shift your team's time toward the latter: strategy, judgment, cross-functional partnership.
Build, test, and iterate on new AI tools and workflows continuously; share what works with the broader RevOps org rather than treating adoption as a one-time rollout.
Tie AI usage to measurable outcomes — time saved, output increased, cost reduced, pipeline or retention impact — not adoption for its own sake.
Team Leadership & Development
Lead and develop an established team of senior RevOps and Enablement professionals, raising the bar on an already-capable function rather than building one from scratch.
As a people leader, you're directly accountable for driving AI adoption within your team — this includes hiring for AI-native thinking and proficiency, and building goals that incorporate AI-driven improvements into individual and team performance.
Build enablement and L&D programs that raise team capability, including growing your team's own AI fluency over time.
Systems & Tools
Own evaluation, implementation, and management of the revenue tech stack (CRM, marketing automation, CS platforms, analytics, AI/automation layers).
Ensure system integration and automation for clean, synchronized data across teams.
Manage vendor and partner relationships, delegating day-to-day tool ownership to your team as appropriate.
Data, Reporting & Analytics
Own end-to-end GTM reporting: pipeline forecasting, conversion rates, churn, upsell/cross-sell performance.
Establish a single source of truth for revenue data across CRM, marketing automation, and CS platforms.
Use AI-assisted analysis to turn performance data into faster, sharper recommendations for senior leadership.
Process Optimization
Design and optimize scalable processes across Sales, Marketing, and CS — lead handoff, onboarding, expansion.
Eliminate unnecessary steps and manual effort by default; automate rather than merely streamline.
Standardize execution of revenue-driving campaigns: lead gen, nurture, retention.
Forecasting & Revenue Growth
Own and refine revenue forecasting in partnership with sales leadership.
Flag pipeline risks and opportunities in real time; recommend growth strategies grounded in data.
Cross-Functional Collaboration
Drive productive, measurable collaboration and decisioning across Sales, Marketing, CX, and Finance.
Serve as strategic advisor to the Chief Revenue Officer on revenue optimization.
Your Qualifications
10+ years in revenue operations, sales operations, or GTM operations, with a track record of scaling B2B SaaS organizations through high-growth stages.
3+ years leading and developing senior, established RevOps/Enablement talent — not building a team from zero, but raising the bar on an experienced one.
Proven track record redesigning workflows around AI/LLM-powered automation — evaluated at an Advanced (Driver) level or above: you've introduced new ways of working, helped others adopt AI, and delivered team-level impact from it.
Hands-on experience with core revenue tech stack: CRM (Salesforce, HubSpot), sales engagement (Outreach), conversation intelligence (Gong), and fluency in AI-assisted analytics/automation platforms.
Strong analytical skills — able to turn complex data into a clear, actionable narrative for executive audiences.
Excellent cross-functional leadership and communication skills.
High ownership, high accountability, comfortable in a fast-paced startup environment with aggressive growth targets.
HIPAA Compliance
All roles at Kustomer may involve handling sensitive personal data.
Benefits
Kustomer offers an array of benefits including competitive salaries and stock options. In the U.S. we offer 100% healthcare coverage, 401K, WiFi and Mobile reimbursement, and a generous vacation policy; in the UK we also offer pension, supplemental health insurance and other perks.
Diversity & Inclusion at Kustomer
Kustomer is committed to bringing together individuals from different backgrounds and perspectives.
We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together.We are proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, Veteran status, or any other legally protected status.
Candidate Privacy Notice
As a job applicant, you have the right to know and understand the categories of personal information we collect about you, and the purposes for which we use such personal information.
Disclaimer: Kustomer only contacts candidates from company email addresses ending in kustomer.com and does not seek funds from candidates in any circumstances.
Compensation Range: $200K - $240K
See All 28 Head Of Operations Jobs in New York
Find roles in New York that match your experience and apply in just a few clicks.
Find Head Of Operations JobsHead Of Operations Jobs by City in New York
Where New York roles are concentrated, by current openings.
Head Of Operations Job Market in New York
A snapshot from current New York openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Technology & Software
- Investment & Asset Management
- Food & Beverage
- Science & Research
- Construction & Real Estate
What New York Employers Look For
The qualifications that appear most often in head of operations jobs across New York.
- Bachelor's degree in business administration, operations management, or a related field required
- Seven or more years of progressive operations leadership experience in a relevant industry
- Demonstrated ability to manage P&L, budgets, and resource allocation across large teams
- Experience with ERP platforms such as SAP, Oracle, or similar enterprise operations software
- Strong background in process improvement methodologies including Lean or Six Sigma
- Proven ability to lead cross-functional teams and collaborate with C-suite stakeholders
Head Of Operations Jobs in New York: Frequently Asked Questions
How do you become a head of operations in New York?
Most head of operations roles in New York do not require a state-issued license, but employers consistently expect a bachelor's degree in business, operations, or a related discipline, often paired with an MBA from a recognized program. Candidates typically build toward the role by progressing through operations management, project leadership, or supply chain positions at New York-based companies, accumulating experience managing teams, budgets, and cross-departmental initiatives before stepping into a head-level appointment.
How much do head of operationses make in New York?
Head of operationses in New York earn a median of about $130,860 a year, based on May 2025 Bureau of Labor Statistics wage data, ranging from around $62,340 for the lowest 10% to over $336,070 for the top 10%. Pay rises with experience, specialty, and employer.
Which companies hire head of operationss in New York?
Employers hiring head of operationss in New York right now include Citi, DoorDash, and KWI, based on current listings on Migrate Mate as of August 2026. New York's density of financial services firms, major hospital networks, and media conglomerates means demand is consistent year-round across a wide range of industries and organization sizes.
Which New York cities have the most head of operations jobs?
New York, Buffalo, and Brooklyn account for the largest share of head of operations openings in New York. New York City dominates due to its concentration of corporate headquarters, financial institutions, and large healthcare systems, while Buffalo and Albany reflect steady demand from regional manufacturers, government agencies, and expanding logistics operations in upstate corridors.
Are there remote head of operations jobs in New York?
Yes, but they are less common than in purely analytical roles, since head of operations positions often require on-site oversight of facilities, staff, or supply chains. About 71% of head of operations openings tied to New York are remote or hybrid as of August 2026, reflecting a market that favors flexibility for strategic planning work while keeping physical presence expectations for day-to-day operational oversight.
How can I get hired as a head of operations in New York with little or no experience?
The most realistic entry path is through an operations coordinator or analyst role at a large New York employer, where you build exposure to process management, vendor relationships, and team coordination before advancing. Major New York institutions such as NewYork-Presbyterian, JPMorgan Chase, and large logistics providers regularly hire operations associates and management trainees into structured programs. Earning a Project Management Professional credential or completing a Lean certification gives candidates without deep experience a concrete edge in a competitive market.
Where can I find and apply to head of operations jobs in New York?
You can find and apply to head of operations jobs in New York on Migrate Mate, which lists current openings from employers hiring in the state right now. Search the listings, find roles that match your background and target industry, and apply directly to the ones that fit.
See All 28 Head Of Operations Jobs in New York
Find roles in New York that match your experience and apply in just a few clicks.
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