Operations Lead Jobs in New York

JOB OVERVIEW

Incredible Kids Daycare Center Inc. is seeking an experienced, energetic, dependable and highly organized in-home childcare professional to serve as our Lead Childcare Provider / Day-to-Day Operations Lead.

We are looking for a confident early childhood professional who can provide excellent direct care to children while also helping lead staff, maintain daily systems, communicate professionally with families, monitor compliance responsibilities and keep the program organized throughout the day.

The successful candidate will work closely with the Owner/Provider and become a trusted second-in-command for routine day-to-day operations. In this dynamic role, you will oversee daily classroom activities, ensure a safe and nurturing environment for children, and lead operational tasks that keep our licensed in-home childcare center running smoothly. Your leadership will inspire both staff and children, fostering growth, development, and joy in every moment. This position offers an exciting opportunity to make a meaningful impact on young lives while managing the day-to-day functions of a busy childcare setting.

KEY RESPONSIBILITIES

Child Supervision & Program Operations

- Provide competent, attentive supervision of children.
- Ensure required staff-to-child ratios are maintained.
- Monitor children's arrival, departure, transitions, meals, activities, rest periods and daily routines.
- Maintain a safe, clean, organized and nurturing childcare environment.
- Direct childcare responsibilities whenever operationally necessary.
- Support developmentally appropriate activities and classroom routines.

- Provide transportation services and pickup of students from local schools for Afterschool attendance at the daycare.

Daily Leadership Responsibilities
- Coordinate routine staff assignments and daily workflow.
- Conduct opening and closing operational checks.
- Monitor staff attendance, punctuality and completion of assigned responsibilities.
- Address routine staff concerns and operational problems within assigned authority.
- Redirect staff professionally when expectations are not being followed.
- Help maintain a culture of accountability, teamwork and professionalism.
- Escalate serious or recurring employee matters to the Owner/Provider.

Compliance & Documentation
- Maintain inspection-ready program operations.
- Monitor child and staff attendance documentation.
- Monitor required operational records and checklists. Enter and maintain all student/parent/staff details in PROCARE.
- Ensure required health, safety and emergency procedures are followed.
- Immediately report potential safety, regulatory, ratio or compliance concerns to the Owner/Provider.
- Complete incident and operational documentation accurately and promptly.
- Assist with periodic internal compliance reviews.

Family Communication
- Greet families professionally.
- Address routine parent questions and concerns within assigned authority.
- Communicate children's routine needs and program information appropriately.
- Document significant parent concerns.
- Escalate serious complaints, legal issues, safety matters and other owner-level concerns.

EXPERIENCE

Minimum Qualifications

- Candidates must meet all applicable NYS Department of Health medical and regulatory clearance requirements.

- High school diploma or equivalent.
- Minimum of 2 Years required qualifying experience caring for children ages 2 months to 12 years old.
- Strong understanding of child supervision and safety.
- Excellent attendance and reliability.
- Strong organization and documentation skills.
- Professional verbal and written communication.
- Ability to give staff clear directions respectfully and confidently.
- Ability to remain calm and make sound decisions when multiple issues occur simultaneously.
- Ability to receive feedback and follow established policies.
- Must have a Valid NYS Driver's License to transport children.

- Strong computer skills and willing to learn how to use our Parent/Staff App and other on-line software.

Strongly Preferred
- CDA, associate degree or bachelor's degree in Early Childhood Education, Education, Child Development or related field.
- 3+ years of professional childcare experience.
- Previous Lead Teacher, Assistant Director, Site Supervisor or childcare leadership experience.
- Current pediatric First Aid/CPR certification.- Current NY State Driver's License
- Experience with NYS OCFS/NYC childcare requirements.
- Experience preparing for childcare inspections.
- Experience supervising or coaching employees.
- Experience communicating with parents and resolving concerns.
- Experience using childcare management software such as Procare.
- Experience working with infants, toddlers, preschool and school-age children.

Who Will Succeed in This Position? We are looking for someone who:

- Notices problems before being told.
- Finishes what they start.
- Does not need repeated reminders.
- Can lead coworkers respectfully.
- Understands that leadership sometimes requires difficult conversations.
- Follows policies even when the Owner is not standing nearby.
- Documents important information.
- Does not hide mistakes.
- Knows when to make a decision and when to escalate.
- Treats children, families and coworkers professionally.
- Takes ownership of the workday.

Join us to lead with enthusiasm and dedication in shaping young minds! We value energetic professionals committed to creating enriching experiences for children while managing operational excellence in a supportive environment.

Pay: $18.00 - $21.00 per hour

Expected hours: 35.0 – 40.0 per week

Benefits:

• Childcare
• Employee assistance program
• Employee discount
• Paid time off
• Professional development assistance

People with a criminal record are encouraged to apply

Application Question(s):

• Have you previously served as a Lead Teacher, Supervisor, Assistant Director, Site Coordinator or similar childcare leadership position?
• How many years have you worked professionally with children ages 2 months to 12 years old?
• How many years of experience do you have directly supervising, leading and training employees/staff?
• Why are you interested in leading daily operations rather than only working as a childcare assistant or working in a classroom?
• Are you dependable and able to work Monday to Friday and flexible hours between 9am to 6pm?

Education:

• High school or equivalent (Required)

Experience:

• Operations management: 2 years (Required)
• Early childhood education: 3 years (Required)

Shift availability:

• Day Shift (Required)

Ability to Commute:

• Bronx, NY 10466 (Required)

Work Location: In person