Customer Operations Manager Jobs in New York
Customer Operations Manager jobs in New York are in strong demand, with concentrations in financial services, media and entertainment, technology, and e-commerce across a seniority range from entry-level operations associate to senior director. The heaviest hiring is in New York City, with additional activity in Buffalo and Albany, where employers including JPMorgan Chase, Verizon, and Amazon have lasting operational footprints. The most sought-after specializations in New York include customer experience strategy, contact center operations, and cross-functional process improvement. Find a role that fits below and apply directly.
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Showing 5 of 552+ Customer Operations Manager jobs
The Customer Operations Manager focuses on the front-of-the-house processes, customer service, and maximizing revenue as a leader on the Customer Operations team. The Manager directs processes and activities of frontline employees and may assist the Senior Customer Operations Manager in overseeing a brand or department of the location to ensure maximum performance through superior operational leadership, strong communication and maximum efficiency. The Manager helps to provide overall leadership to customer operations employees with responsibility for overall operating performance, customer satisfaction, positive employee culture, service, budgets, safety, and vendor relations. The Manager may lead a brand or a function and all brands, depending on the size of the location.
The salary for this position is $62,400.00
What You’ll Do:
- Responsible for daily customer operations and revenue generation for their assigned function
- Leads and supports processes to meet and exceed customer expectations, and ensure alignment of the sales force with those sales methods and processes
- Resolves customer issues, ensuring a positive customer experience
- Pro-actively drive the sales process that leads to the creation of a dynamic, customer-focused zone commercial organization focused on selling value-added solutions (VAS)
- Constantly champions productivity improvements via employee involvement and accountability; ensures employees are following the Standards of Work (SOW)
- Actively engages in effective communication plans focused on building employee engagement in order to achieve business results
- Conducts performance evaluations that are timely and constructive, where applicable
- Participates in the recruiting process, as required
- Provides management with various updates and indicators as requested
- Remains current on all administrative duties according to company policy
What We’re Looking For:
- 1-3 years’ experience in Customer Service or Operations. Car Rental, Hospitality or Tourism experience preferred.
- High School Diploma required, Bachelor’s Degree preferred
- Moderate proficiency in Microsoft Office Suite
- Ability to collaborate with internal and external stakeholders
- Flexible and adaptable; ability to work effectively in ambiguous situations
- Excellent verbal and written communication skills
- Ability to address and resolve customer service challenges
- Results driven, ability to make decisions and help solve problems
- Ability to build and lead a diverse, high-performing, results-oriented, and highly-engaged team
- Ability to drive process and organizational change
- Ability to influence
- Ability to motivate teams and keep a positive attitude in a fast-paced environment
- Ability to work under minimal supervision with a goal-oriented mindset
- Ability to see the big picture and leverage critical thinking and decision-making skills
- Excellent organization, time management, delegation, and prioritization skills.
- Courageous leadership and accountability
What You’ll Get:
- Up to 40% off the base rate of any standard Hertz Rental
- Paid Time Off
- Medical, Dental & Vision plan options
- Retirement programs, including 401(k) employer matching
- Paid Parental Leave & Adoption Assistance
- Employee Assistance Program for employees & family
- Educational Reimbursement & Discounts
- Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
- Perks & Discounts –Theme Park Tickets, Gym Discounts & more
The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.
US EEO STATEMENT At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture – and our success and reputation as a company. Individuals are encouraged to apply for positions because of the characteristics that make them unique. EOE, including disability/veteran
The Customer Operations Manager focuses on the front-of-the-house processes, customer service, and maximizing revenue as a leader on the Customer Operations team. The Manager directs processes and activities of frontline employees and may assist the Senior Customer Operations Manager in overseeing a brand or department of the location to ensure maximum performance through superior operational leadership, strong communication and maximum efficiency. The Manager helps to provide overall leadership to customer operations employees with responsibility for overall operating performance, customer satisfaction, positive employee culture, service, budgets, safety, and vendor relations. The Manager may lead a brand or a function and all brands, depending on the size of the location.
The salary for this position is $62,400.00
What You’ll Do:
- Responsible for daily customer operations and revenue generation for their assigned function
- Leads and supports processes to meet and exceed customer expectations, and ensure alignment of the sales force with those sales methods and processes
- Resolves customer issues, ensuring a positive customer experience
- Pro-actively drive the sales process that leads to the creation of a dynamic, customer-focused zone commercial organization focused on selling value-added solutions (VAS)
- Constantly champions productivity improvements via employee involvement and accountability; ensures employees are following the Standards of Work (SOW)
- Actively engages in effective communication plans focused on building employee engagement in order to achieve business results
- Conducts performance evaluations that are timely and constructive, where applicable
- Participates in the recruiting process, as required
- Provides management with various updates and indicators as requested
- Remains current on all administrative duties according to company policy
What We’re Looking For:
- 1-3 years’ experience in Customer Service or Operations. Car Rental, Hospitality or Tourism experience preferred.
- High School Diploma required, Bachelor’s Degree preferred
- Moderate proficiency in Microsoft Office Suite
- Ability to collaborate with internal and external stakeholders
- Flexible and adaptable; ability to work effectively in ambiguous situations
- Excellent verbal and written communication skills
- Ability to address and resolve customer service challenges
- Results driven, ability to make decisions and help solve problems
- Ability to build and lead a diverse, high-performing, results-oriented, and highly-engaged team
- Ability to drive process and organizational change
- Ability to influence
- Ability to motivate teams and keep a positive attitude in a fast-paced environment
- Ability to work under minimal supervision with a goal-oriented mindset
- Ability to see the big picture and leverage critical thinking and decision-making skills
- Excellent organization, time management, delegation, and prioritization skills.
- Courageous leadership and accountability
What You’ll Get:
- Up to 40% off the base rate of any standard Hertz Rental
- Paid Time Off
- Medical, Dental & Vision plan options
- Retirement programs, including 401(k) employer matching
- Paid Parental Leave & Adoption Assistance
- Employee Assistance Program for employees & family
- Educational Reimbursement & Discounts
- Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
- Perks & Discounts –Theme Park Tickets, Gym Discounts & more
The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.
US EEO STATEMENT At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture – and our success and reputation as a company. Individuals are encouraged to apply for positions because of the characteristics that make them unique. EOE, including disability/veteran
See All 552+ Customer Operations Manager Jobs in New York
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Find JobsCustomer Operations Manager Jobs by City in New York
Where New York roles are concentrated, by current openings.
Customer Operations Manager Job Market in New York
A snapshot from current New York openings, updated as new roles post.
Who's Hiring
- Finish Line42
- Walgreens40
- AutoZone26
- CVS Health22
- Wendy's15
Top Industries Hiring
- Retail137
- Technology & Software110
- Food & Beverage44
- Healthcare & Medical Services37
- Automotive33
What New York Employers Look For
The qualifications that appear most often in customer operations manager jobs across New York.
- Bachelor's degree in business administration, operations management, or a related field
- Demonstrated experience managing customer-facing teams or service operations workflows
- Proficiency with CRM platforms such as Salesforce or Zendesk in a high-volume environment
- Strong analytical skills with ability to interpret operational metrics and drive process improvements
- Experience collaborating with cross-functional teams including sales, logistics, and product
- Excellent written and verbal communication skills for stakeholder reporting and escalation management
Customer Operations Manager Jobs in New York: Frequently Asked Questions
How do you become a customer operations manager in New York?
Becoming a customer operations manager in New York typically starts with a bachelor's degree in business, operations, or a related discipline, followed by several years in customer service, account management, or operations roles. New York does not require a state-issued license for this position. Employers in the city's financial services and tech sectors often look for candidates who have progressed through team lead or operations coordinator roles before moving into management.
Which companies hire customer operations managers in New York?
Employers hiring customer operations managers in New York right now include Finish Line, Walgreens, and AutoZone, based on current listings on Migrate Mate as of June 2026. New York's density of financial institutions, media companies, and large technology firms means hiring activity is consistent across the year, with particularly strong demand in the New York City metro.
Which New York cities have the most customer operations manager jobs?
New York, Brooklyn, and Albany have the most customer operations manager openings in New York. New York City accounts for the majority of listings, driven by its concentration of financial services firms, media companies, and e-commerce operations, while Buffalo and Albany generate steady demand through regional corporate headquarters, healthcare systems, and state government contractors that maintain dedicated customer operations functions.
Are there remote customer operations manager jobs in New York?
Yes, and they're more common than in many management roles. About 16% of customer operations manager openings tied to New York are remote or hybrid as of June 2026, reflecting the desk-based and technology-driven nature of the work. Functions most likely to be fully remote include customer experience strategy, quality assurance oversight, and performance analytics, while roles requiring direct management of on-site contact center staff tend to require in-person presence.
How can I get hired as a customer operations manager in New York with little or no experience?
The most realistic entry path is moving into a customer operations coordinator or team lead role first, which large New York employers such as financial institutions, insurers, and e-commerce companies use as a direct pipeline into management. Starting in customer service representative or operations analyst positions at firms like those headquartered in Midtown Manhattan or the Financial District builds the operational exposure hiring managers look for. A project management certification strengthens a candidate's application considerably at this stage.
Where can I find and apply to customer operations manager jobs in New York?
You can find and apply to customer operations manager jobs in New York on Migrate Mate, which lists current openings tied to the New York market. Search the available roles, identify the ones that match your experience and location, and apply directly to the positions that fit.
See All 552+ Customer Operations Manager Jobs in New York
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