Customer Operations Manager Jobs in New York
Customer Operations Manager jobs in New York are in strong demand, with concentrations in financial services, media and entertainment, technology, and e-commerce across a seniority range from entry-level operations associate to senior director. The heaviest hiring is in New York City, with additional activity in Buffalo and Albany, where employers including JPMorgan Chase, Verizon, and Amazon have lasting operational footprints. The most sought-after specializations in New York include customer experience strategy, contact center operations, and cross-functional process improvement. Find a role that fits below and apply directly.
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Showing 5 of 14+ Customer Operations Manager jobs
Position Overview:
An ADT Team Manager supports the Existing Customer channel will be responsible for the assignment and coordination of people and materials necessary for the prompt and complete installation and service of all jobs within an assigned territory.
Responsible for planning, implementing and managing the activities in support of the existing customer work force for a designated district. Key liaison between District service work force and Corporate Service .
Major Responsibilities:
- Plans, implements and manages the activities of the service work force and ensures familiarity and training of product installation and service skills.
- Formulates a sound business plan to provide cost efficient service for targeted sales growth in accordance with established plan and market share targets.
- Works with General Manager to meet profitability goals
- Conducts meetings on a monthly/quarterly basis.
- Communicates current installation and service policies and procedures, techniques, demonstration of equipment, new products and services, sales promotions and area advertising.
- Assists sales force by developing low installation costs and suggesting proper and varied applications of systems.
- Serves as the primary contact for the district installation and service work force to provide input and feedback related to Corporate Installation and Service.
- Ensures consistency of field installation and service activities.
- Establishes and maintains a high level of quality and timely installation/service to customers for maximum retention.
- Develops and maintains an effective installation/service work force through recruiting, hiring, training, motivating and coaching techniques.
- Tracks and records daily/monthly/quarterly installation/service activity to include individual installers’ efforts and results
Knowledge, Skills and Abilities
Education: Associate degree or equivalent related experience.
Experience:
- 3 to 5 years related industry experience with a high volume, high impact operation. Experience calculating economic impact or offerings on a customers’ business; experience building value cases for customers
- Background should include the ability to successfully handle multiple challenges, prioritize responsibilities, and effectively lead a team.
Skills:
- Solid business skills.
- Must be conceptually oriented with the ability to think and act strategically.
- Proven management skills with the ability to train, develop, and motivate.
- Strong written and verbal communication skills.
- Intermediate to advanced computer skills in a Microsoft Windows.
- The salary for this role is 62,150 – $115,390 a year with a quarterly bonus and Fixed and Variable Auto Reimbursement. We offer employees access to healthcare benefits, a 401(k) plan and company match, short-term and long-term disability coverage, life insurance, wellbeing benefits and paid time off amoung others. Employees accrue up to 120 hours in their first year. Your accrual rate increases after your first year. We also offer 6 paid holidays.
Position Overview:
An ADT Team Manager supports the Existing Customer channel will be responsible for the assignment and coordination of people and materials necessary for the prompt and complete installation and service of all jobs within an assigned territory.
Responsible for planning, implementing and managing the activities in support of the existing customer work force for a designated district. Key liaison between District service work force and Corporate Service .
Major Responsibilities:
- Plans, implements and manages the activities of the service work force and ensures familiarity and training of product installation and service skills.
- Formulates a sound business plan to provide cost efficient service for targeted sales growth in accordance with established plan and market share targets.
- Works with General Manager to meet profitability goals
- Conducts meetings on a monthly/quarterly basis.
- Communicates current installation and service policies and procedures, techniques, demonstration of equipment, new products and services, sales promotions and area advertising.
- Assists sales force by developing low installation costs and suggesting proper and varied applications of systems.
- Serves as the primary contact for the district installation and service work force to provide input and feedback related to Corporate Installation and Service.
- Ensures consistency of field installation and service activities.
- Establishes and maintains a high level of quality and timely installation/service to customers for maximum retention.
- Develops and maintains an effective installation/service work force through recruiting, hiring, training, motivating and coaching techniques.
- Tracks and records daily/monthly/quarterly installation/service activity to include individual installers’ efforts and results
Knowledge, Skills and Abilities
Education: Associate degree or equivalent related experience.
Experience:
- 3 to 5 years related industry experience with a high volume, high impact operation. Experience calculating economic impact or offerings on a customers’ business; experience building value cases for customers
- Background should include the ability to successfully handle multiple challenges, prioritize responsibilities, and effectively lead a team.
Skills:
- Solid business skills.
- Must be conceptually oriented with the ability to think and act strategically.
- Proven management skills with the ability to train, develop, and motivate.
- Strong written and verbal communication skills.
- Intermediate to advanced computer skills in a Microsoft Windows.
- The salary for this role is 62,150 – $115,390 a year with a quarterly bonus and Fixed and Variable Auto Reimbursement. We offer employees access to healthcare benefits, a 401(k) plan and company match, short-term and long-term disability coverage, life insurance, wellbeing benefits and paid time off amoung others. Employees accrue up to 120 hours in their first year. Your accrual rate increases after your first year. We also offer 6 paid holidays.
See All 14 Customer Operations Manager Jobs in New York
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Find JobsCustomer Operations Manager Jobs by City in New York
Where New York roles are concentrated, by current openings.
Customer Operations Manager Job Market in New York
A snapshot from current New York openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Energy
- Retail
What New York Employers Look For
The qualifications that appear most often in customer operations manager jobs across New York.
- Bachelor's degree in business administration, operations management, or a related field
- Demonstrated experience managing customer-facing teams or service operations workflows
- Proficiency with CRM platforms such as Salesforce or Zendesk in a high-volume environment
- Strong analytical skills with ability to interpret operational metrics and drive process improvements
- Experience collaborating with cross-functional teams including sales, logistics, and product
- Excellent written and verbal communication skills for stakeholder reporting and escalation management
Customer Operations Manager Jobs in New York: Frequently Asked Questions
How do you become a customer operations manager in New York?
Becoming a customer operations manager in New York typically starts with a bachelor's degree in business, operations, or a related discipline, followed by several years in customer service, account management, or operations roles. New York does not require a state-issued license for this position. Employers in the city's financial services and tech sectors often look for candidates who have progressed through team lead or operations coordinator roles before moving into management.
Which companies hire customer operations managers in New York?
Employers hiring customer operations managers in New York right now include EY, ADT, and Hertz, based on current listings on Migrate Mate as of September 2026. New York's density of financial institutions, media companies, and large technology firms means hiring activity is consistent across the year, with particularly strong demand in the New York City metro.
Which New York cities have the most customer operations manager jobs?
New York, Latham, and Kingston have the most customer operations manager openings in New York. New York City accounts for the majority of listings, driven by its concentration of financial services firms, media companies, and e-commerce operations, while Buffalo and Albany generate steady demand through regional corporate headquarters, healthcare systems, and state government contractors that maintain dedicated customer operations functions.
Are there remote customer operations manager jobs in New York?
Yes, and they're more common than in many management roles. About 83% of customer operations manager openings tied to New York are remote or hybrid as of September 2026, reflecting the desk-based and technology-driven nature of the work. Functions most likely to be fully remote include customer experience strategy, quality assurance oversight, and performance analytics, while roles requiring direct management of on-site contact center staff tend to require in-person presence.
How can I get hired as a customer operations manager in New York with little or no experience?
The most realistic entry path is moving into a customer operations coordinator or team lead role first, which large New York employers such as financial institutions, insurers, and e-commerce companies use as a direct pipeline into management. Starting in customer service representative or operations analyst positions at firms like those headquartered in Midtown Manhattan or the Financial District builds the operational exposure hiring managers look for. A project management certification strengthens a candidate's application considerably at this stage.
Where can I find and apply to customer operations manager jobs in New York?
You can find and apply to customer operations manager jobs in New York on Migrate Mate, which lists current openings tied to the New York market. Search the available roles, identify the ones that match your experience and location, and apply directly to the positions that fit.
See All 14 Customer Operations Manager Jobs in New York
Find roles in New York that match your experience and apply in just a few clicks.
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