Customer Operations Manager Jobs in Texas
Customer Operations Manager jobs in Texas are in active demand, with the strongest concentration in technology, telecommunications, financial services, and logistics sectors across a seniority range from entry-level operations coordinators through senior and director-level leaders. Houston, Dallas, and Austin anchor most of the hiring, where major employers like AT&T, Dell Technologies, and Amazon maintain large operational footprints. The most sought-after specializations in Texas include CRM-driven process improvement, contact center leadership, and cross-functional service delivery management. Find a role that fits below and apply directly.
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Showing 5 of 19+ Customer Operations Manager jobs
The Assistant Manager of Customer Service is responsible for managing a team with routine and day-to-day responsibilities.
- Directly manage a team of Client Resolution Specialists and/or Customer Service Representatives:
- Serve as SME and primary point of contact for all escalation issues
- Directly accountable for hiring new employees which includes partnering with Talent Acquisition team, conducting interviews, feedback and approvals. Manages Onboarding plan for new hires, coordinates with Talent Development training plans, check-ins and progress reports.
- Monitor and manage call queues; assess and assign day to day deliverables, make adjustments when necessary to ensure appropriate staffing in queues and that performance guarantees are being met
- Review call metrics and updates to team and individuals for errors and best practices. Partner with Internal Audit and Auditors in assessing metrics and areas of concern or improvement.
- Coaches employees on performance. Checks in with employees on a regular basis via 1:1 meetings. Makes recommendations to CSR’s and to Sr. Management for areas of opportunity. Conducts performance appraisals.
- Reward and recognize team members for successfully performing goals and objectives and fosters a team environment upholding company mission, vision, values.
- Partners with HR on issuing any disciplinary issues and terminations complying with established processes and procedures to ensure compliance and fairness.
- Serve as Time Keeper reviewing time cards. Submits requests for OT to Sr. Manager & Leadership for approval. Reviews and approves or denies PTO request based on needs of business.
- Manage and assist with dedicated email address boxes for clients
- Customer Service and Client Calls:
- Handle escalated calls from clients, members and providers. Ensure escalation calls are resolved in a timely manner.
- Assist by taking incoming calls as backup during high call volumes and in the absence of team members.
- Escalate calls to other departments when appropriate.
- Make call backs to customers as needed
- Complete special projects
Qualifications
- 2+ years related work experience in the health insurance industry
- 1+ years direct supervisory/management experience required
- Related Bachelor’s degree or additional related equivalent work experience
- Excellent verbal and written communication skills are required.
- Pleasant and professional phone voice.
- Ability to communicate to a variety of audiences to ensure a clear and concise message. Able to demonstrate proficiency in Microsoft Office
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Sedentary work: Exerting up to 10 pounds of force occasionally to move objects. Jobs are sedentary if traversing activities are required only occasionally.
We are an Equal Employment Opportunity employer committed to cultivating a work experience where everyone feels like they belong and can perform at their best in pursuit of our mission. All qualified applicants will receive consideration for employment.
The Assistant Manager of Customer Service is responsible for managing a team with routine and day-to-day responsibilities.
- Directly manage a team of Client Resolution Specialists and/or Customer Service Representatives:
- Serve as SME and primary point of contact for all escalation issues
- Directly accountable for hiring new employees which includes partnering with Talent Acquisition team, conducting interviews, feedback and approvals. Manages Onboarding plan for new hires, coordinates with Talent Development training plans, check-ins and progress reports.
- Monitor and manage call queues; assess and assign day to day deliverables, make adjustments when necessary to ensure appropriate staffing in queues and that performance guarantees are being met
- Review call metrics and updates to team and individuals for errors and best practices. Partner with Internal Audit and Auditors in assessing metrics and areas of concern or improvement.
- Coaches employees on performance. Checks in with employees on a regular basis via 1:1 meetings. Makes recommendations to CSR’s and to Sr. Management for areas of opportunity. Conducts performance appraisals.
- Reward and recognize team members for successfully performing goals and objectives and fosters a team environment upholding company mission, vision, values.
- Partners with HR on issuing any disciplinary issues and terminations complying with established processes and procedures to ensure compliance and fairness.
- Serve as Time Keeper reviewing time cards. Submits requests for OT to Sr. Manager & Leadership for approval. Reviews and approves or denies PTO request based on needs of business.
- Manage and assist with dedicated email address boxes for clients
- Customer Service and Client Calls:
- Handle escalated calls from clients, members and providers. Ensure escalation calls are resolved in a timely manner.
- Assist by taking incoming calls as backup during high call volumes and in the absence of team members.
- Escalate calls to other departments when appropriate.
- Make call backs to customers as needed
- Complete special projects
Qualifications
- 2+ years related work experience in the health insurance industry
- 1+ years direct supervisory/management experience required
- Related Bachelor’s degree or additional related equivalent work experience
- Excellent verbal and written communication skills are required.
- Pleasant and professional phone voice.
- Ability to communicate to a variety of audiences to ensure a clear and concise message. Able to demonstrate proficiency in Microsoft Office
-
Sedentary work: Exerting up to 10 pounds of force occasionally to move objects. Jobs are sedentary if traversing activities are required only occasionally.
We are an Equal Employment Opportunity employer committed to cultivating a work experience where everyone feels like they belong and can perform at their best in pursuit of our mission. All qualified applicants will receive consideration for employment.
See All 19 Customer Operations Manager Jobs in Texas
Find roles in Texas that match your experience and apply in just a few clicks.
Find JobsCustomer Operations Manager Jobs by City in Texas
Where Texas roles are concentrated, by current openings.
Customer Operations Manager Job Market in Texas
A snapshot from current Texas openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Technology & Software
- Electronics & Hardware
What Texas Employers Look For
The qualifications that appear most often in customer operations manager jobs across Texas.
- Bachelor's degree in business administration, operations management, or a related field
- Three or more years managing customer-facing operational teams or service delivery functions
- Demonstrated proficiency with CRM platforms such as Salesforce or Microsoft Dynamics
- Experience designing and tracking KPIs including CSAT, NPS, and first-contact resolution rates
- Strong cross-functional coordination skills working alongside sales, logistics, and product teams
- Familiarity with process improvement frameworks such as Lean or Six Sigma methodologies
Customer Operations Manager Jobs in Texas: Frequently Asked Questions
How do you become a customer operations manager in Texas?
The most direct path is a bachelor's degree in business administration, operations management, or a closely related field combined with progressive experience in customer service or operations roles. Texas does not require a state-issued license for this position. Most Texas employers look for candidates who have led teams, managed service metrics, and worked with enterprise CRM tools, so building that experience through supervisor or team lead roles at Texas-based companies is the concrete starting point.
Which companies hire customer operations managers in Texas?
Employers hiring customer operations managers in Texas right now include Gainwell Technologies, Vozzcom, and AMD, based on current listings on Migrate Mate as of September 2026. Texas's concentration of technology headquarters, energy firms, and regional financial institutions means demand is spread across a broad range of industries rather than clustering in a single sector.
Which Texas cities have the most customer operations manager jobs?
Austin, Texas, and Dallas account for the largest share of customer operations manager openings in Texas. Houston's energy, logistics, and healthcare industries generate consistent demand, Dallas draws heavily from financial services and telecommunications employers, and Austin's technology sector has expanded the need for operations leadership to manage fast-growing customer bases.
Are there remote customer operations manager jobs in Texas?
Yes, and they're more common than in many management roles because much of the work involves coordinating teams, analyzing data, and communicating across systems that don't require a fixed physical location. About 25% of customer operations manager openings tied to Texas are remote or hybrid as of September 2026, reflecting the desk-based and analytical nature of the role. Process oversight, reporting, and cross-functional communication tasks are the functions most frequently performed fully remotely.
How can I get hired as a customer operations manager in Texas with little or no experience?
The most realistic entry path is moving up from a customer service team lead or operations coordinator role at a mid-size to large Texas employer. Companies like AT&T, Concentrix, and Amazon regularly hire associate operations or team lead roles in Texas that function as the direct feeder into manager positions. Building experience with Salesforce or a comparable CRM, earning a Six Sigma Yellow Belt certification, and demonstrating measurable team results in an adjacent role gives candidates a concrete edge in a competitive applicant pool.
Where can I find and apply to customer operations manager jobs in Texas?
You can find and apply to customer operations manager jobs in Texas on Migrate Mate, which lists current openings tied to the Texas market. Search the listings, find roles that match your background and target location, and apply directly to the ones that fit.
See All 19 Customer Operations Manager Jobs in Texas
Find roles in Texas that match your experience and apply in just a few clicks.
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