Customer Operations Manager Jobs in Texas
Customer Operations Manager jobs in Texas are in active demand, with the strongest concentration in technology, telecommunications, financial services, and logistics sectors across a seniority range from entry-level operations coordinators through senior and director-level leaders. Houston, Dallas, and Austin anchor most of the hiring, where major employers like AT&T, Dell Technologies, and Amazon maintain large operational footprints. The most sought-after specializations in Texas include CRM-driven process improvement, contact center leadership, and cross-functional service delivery management. Find a role that fits below and apply directly.
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Showing 5 of 15+ Customer Operations Manager jobs
Intro
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
Why you'll love this job
- You will be a leader in one of our largest hub operations
- Responsible for the efficient use of resources to ensure operational performance. Ensure observance of all company and departmental procedures, including safety and security.
- This job is a member of the Hubs & Gateways Team within the Customer Experience Division.
What you'll do
As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.
- Lead and develop a team of leaders responsible for planning and executing assignments through technology such as GSRealTime
- Manage multiple software programs simultaneously to quickly analyze the operation and determine best course of action throughout the day
- Solve complex staffing situations to mitigate risks and drive results
- Lead and collaborate with Admin and Operations leaders to ensure resources are planned and applied where they are most needed
- Think strategically, develop reports and identify opportunities to improve processes to drive performance
- Communicate procedural changes to Customer Service Managers and other team members
- Ensures compliance and accountability follow through, and support as an escalation point
- Guide the development of Customer Service Managers
- Identify trends and team member developmental opportunities; design and implement methods to increase/improve performance
- Assist with Customer Service Manager interviews and selections
- Solicit ideas and/or feedback from team members and accept accountability for follow-through
- Foster positive relationships, drive engagement, and collaboration between allocators and frontline, as well as across departments
-
Conduct grievance hearings and serve as a grievance hearing officer as necessary
All you'll need for success
Minimum Qualifications- Education & Prior Job Experience
- High school diploma or GED equivalency
- 3 years airline supervisory experience
- 3 years airline operations experience
Preferred Qualifications- Education & Prior Job Experience
- N/A
Skills, Licenses & Certifications
- Self motivated and detail oriented team player
- Excellent interpersonal skills
- Ability to perform in a fast paced environment while maintaining a professional and effective approach in stressful situations
What you'll get
Feel free to take advantage of all that American Airlines has to offer:
- Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
- Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
- Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
- 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
- Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
Feel free to be yourself at American
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Team Member Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.
Intro
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
Why you'll love this job
- You will be a leader in one of our largest hub operations
- Responsible for the efficient use of resources to ensure operational performance. Ensure observance of all company and departmental procedures, including safety and security.
- This job is a member of the Hubs & Gateways Team within the Customer Experience Division.
What you'll do
As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.
- Lead and develop a team of leaders responsible for planning and executing assignments through technology such as GSRealTime
- Manage multiple software programs simultaneously to quickly analyze the operation and determine best course of action throughout the day
- Solve complex staffing situations to mitigate risks and drive results
- Lead and collaborate with Admin and Operations leaders to ensure resources are planned and applied where they are most needed
- Think strategically, develop reports and identify opportunities to improve processes to drive performance
- Communicate procedural changes to Customer Service Managers and other team members
- Ensures compliance and accountability follow through, and support as an escalation point
- Guide the development of Customer Service Managers
- Identify trends and team member developmental opportunities; design and implement methods to increase/improve performance
- Assist with Customer Service Manager interviews and selections
- Solicit ideas and/or feedback from team members and accept accountability for follow-through
- Foster positive relationships, drive engagement, and collaboration between allocators and frontline, as well as across departments
-
Conduct grievance hearings and serve as a grievance hearing officer as necessary
All you'll need for success
Minimum Qualifications- Education & Prior Job Experience
- High school diploma or GED equivalency
- 3 years airline supervisory experience
- 3 years airline operations experience
Preferred Qualifications- Education & Prior Job Experience
- N/A
Skills, Licenses & Certifications
- Self motivated and detail oriented team player
- Excellent interpersonal skills
- Ability to perform in a fast paced environment while maintaining a professional and effective approach in stressful situations
What you'll get
Feel free to take advantage of all that American Airlines has to offer:
- Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
- Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
- Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
- 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
- Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
Feel free to be yourself at American
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Team Member Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.
See All 15 Customer Operations Manager Jobs in Texas
Find roles in Texas that match your experience and apply in just a few clicks.
Find JobsCustomer Operations Manager Jobs by City in Texas
Where Texas roles are concentrated, by current openings.
Customer Operations Manager Job Market in Texas
A snapshot from current Texas openings, updated as new roles post.
Who's Hiring
What Texas Employers Look For
The qualifications that appear most often in customer operations manager jobs across Texas.
- Bachelor's degree in business administration, operations management, or a related field
- Three or more years managing customer-facing operational teams or service delivery functions
- Demonstrated proficiency with CRM platforms such as Salesforce or Microsoft Dynamics
- Experience designing and tracking KPIs including CSAT, NPS, and first-contact resolution rates
- Strong cross-functional coordination skills working alongside sales, logistics, and product teams
- Familiarity with process improvement frameworks such as Lean or Six Sigma methodologies
Customer Operations Manager Jobs in Texas: Frequently Asked Questions
How do you become a customer operations manager in Texas?
The most direct path is a bachelor's degree in business administration, operations management, or a closely related field combined with progressive experience in customer service or operations roles. Texas does not require a state-issued license for this position. Most Texas employers look for candidates who have led teams, managed service metrics, and worked with enterprise CRM tools, so building that experience through supervisor or team lead roles at Texas-based companies is the concrete starting point.
Which companies hire customer operations managers in Texas?
Employers hiring customer operations managers in Texas right now include Vozzcom, Apple, and Uzin, based on current listings on Migrate Mate as of November 2026. Texas's concentration of technology headquarters, energy firms, and regional financial institutions means demand is spread across a broad range of industries rather than clustering in a single sector.
Which Texas cities have the most customer operations manager jobs?
Austin, Dallas, and Texas account for the largest share of customer operations manager openings in Texas. Houston's energy, logistics, and healthcare industries generate consistent demand, Dallas draws heavily from financial services and telecommunications employers, and Austin's technology sector has expanded the need for operations leadership to manage fast-growing customer bases.
Are there remote customer operations manager jobs in Texas?
Yes, and they're more common than in many management roles because much of the work involves coordinating teams, analyzing data, and communicating across systems that don't require a fixed physical location. About 40% of customer operations manager openings tied to Texas are remote or hybrid as of November 2026, reflecting the desk-based and analytical nature of the role. Process oversight, reporting, and cross-functional communication tasks are the functions most frequently performed fully remotely.
How can I get hired as a customer operations manager in Texas with little or no experience?
The most realistic entry path is moving up from a customer service team lead or operations coordinator role at a mid-size to large Texas employer. Companies like AT&T, Concentrix, and Amazon regularly hire associate operations or team lead roles in Texas that function as the direct feeder into manager positions. Building experience with Salesforce or a comparable CRM, earning a Six Sigma Yellow Belt certification, and demonstrating measurable team results in an adjacent role gives candidates a concrete edge in a competitive applicant pool.
Where can I find and apply to customer operations manager jobs in Texas?
You can find and apply to customer operations manager jobs in Texas on Migrate Mate, which lists current openings tied to the Texas market. Search the listings, find roles that match your background and target location, and apply directly to the ones that fit.
See All 15 Customer Operations Manager Jobs in Texas
Find roles in Texas that match your experience and apply in just a few clicks.
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