Customer Operations Manager Jobs in Texas
Customer Operations Manager jobs in Texas are in active demand, with the strongest concentration in technology, telecommunications, financial services, and logistics sectors across a seniority range from entry-level operations coordinators through senior and director-level leaders. Houston, Dallas, and Austin anchor most of the hiring, where major employers like AT&T, Dell Technologies, and Amazon maintain large operational footprints. The most sought-after specializations in Texas include CRM-driven process improvement, contact center leadership, and cross-functional service delivery management. Find a role that fits below and apply directly.
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Showing 5 of 12+ Customer Operations Manager jobs
What You'll Do
- Develop strategy and execution of Robotaxi customer operations and support
- Create, implement, and refine systems for rider support, including handling inquiries, lost and found processes, and real-time assistance to minimize disruptions
- Identify opportunities to increase efficiency in customer operations through software or automation, such as AI-driven feedback tools or self-service portals
- Monitor key performance metrics, analyze customer data, and drive continuous improvements to enhance rider satisfaction and loyalty
- Scale Robotaxi customer operations to new markets by planning pilots, assessing risks, and iterating support strategies based on real-world feedback
- Work closely with cross-functional (engineering, software, Autopilot, service, finance, field operations) teams to align customer strategies and goals
What You'll Bring
- Bachelor’s Degree in Business, Engineering, Operations Management, or a related field, or equivalent experience
- 4+ years of program or project management experience, ideally in customer operations, technology or automotive; Familiarity with autonomous vehicle technology or mobility services is advantageous
- Proven track record of managing complex, cross-functional projects with a focus on customer experience or service delivery
- Experience in scaling operations or launching new products/services is a plus
- Exceptional problem-solving skills, with the ability to troubleshoot rider issues in real-time and develop innovative solutions for customer-facing challenges
- Strong leadership and stakeholder management to coordinate between engineering, operations, and customer-facing teams and excellent communication skills to align teams and manage customer expectations
- Expertise in process optimization, data analysis, and performance metrics to drive operational efficiency
Compensation and Benefits
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
- Medical plans > plan options with $0 payroll deduction
- Family-building, fertility, adoption and surrogacy benefits
- Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
- Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA
- Healthcare and Dependent Care Flexible Spending Accounts (FSA)
- 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
- Company paid Basic Life, AD&D
- Short-term and long-term disability insurance (90 day waiting period)
- Employee Assistance Program
- Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays
- Back-up childcare and parenting support resources
- Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
- Weight Loss and Tobacco Cessation Programs
- Tesla Babies program
- Commuter benefits
- Employee discounts and perks program
Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.
Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.
What You'll Do
- Develop strategy and execution of Robotaxi customer operations and support
- Create, implement, and refine systems for rider support, including handling inquiries, lost and found processes, and real-time assistance to minimize disruptions
- Identify opportunities to increase efficiency in customer operations through software or automation, such as AI-driven feedback tools or self-service portals
- Monitor key performance metrics, analyze customer data, and drive continuous improvements to enhance rider satisfaction and loyalty
- Scale Robotaxi customer operations to new markets by planning pilots, assessing risks, and iterating support strategies based on real-world feedback
- Work closely with cross-functional (engineering, software, Autopilot, service, finance, field operations) teams to align customer strategies and goals
What You'll Bring
- Bachelor’s Degree in Business, Engineering, Operations Management, or a related field, or equivalent experience
- 4+ years of program or project management experience, ideally in customer operations, technology or automotive; Familiarity with autonomous vehicle technology or mobility services is advantageous
- Proven track record of managing complex, cross-functional projects with a focus on customer experience or service delivery
- Experience in scaling operations or launching new products/services is a plus
- Exceptional problem-solving skills, with the ability to troubleshoot rider issues in real-time and develop innovative solutions for customer-facing challenges
- Strong leadership and stakeholder management to coordinate between engineering, operations, and customer-facing teams and excellent communication skills to align teams and manage customer expectations
- Expertise in process optimization, data analysis, and performance metrics to drive operational efficiency
Compensation and Benefits
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
- Medical plans > plan options with $0 payroll deduction
- Family-building, fertility, adoption and surrogacy benefits
- Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
- Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA
- Healthcare and Dependent Care Flexible Spending Accounts (FSA)
- 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
- Company paid Basic Life, AD&D
- Short-term and long-term disability insurance (90 day waiting period)
- Employee Assistance Program
- Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays
- Back-up childcare and parenting support resources
- Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
- Weight Loss and Tobacco Cessation Programs
- Tesla Babies program
- Commuter benefits
- Employee discounts and perks program
Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.
Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.
See All 12 Customer Operations Manager Jobs in Texas
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Find JobsCustomer Operations Manager Jobs by City in Texas
Where Texas roles are concentrated, by current openings.
Customer Operations Manager Job Market in Texas
A snapshot from current Texas openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Technology & Software
- Electronics & Hardware
- Distribution & Wholesale
What Texas Employers Look For
The qualifications that appear most often in customer operations manager jobs across Texas.
- Bachelor's degree in business administration, operations management, or a related field
- Three or more years managing customer-facing operational teams or service delivery functions
- Demonstrated proficiency with CRM platforms such as Salesforce or Microsoft Dynamics
- Experience designing and tracking KPIs including CSAT, NPS, and first-contact resolution rates
- Strong cross-functional coordination skills working alongside sales, logistics, and product teams
- Familiarity with process improvement frameworks such as Lean or Six Sigma methodologies
Customer Operations Manager Jobs in Texas: Frequently Asked Questions
How do you become a customer operations manager in Texas?
The most direct path is a bachelor's degree in business administration, operations management, or a closely related field combined with progressive experience in customer service or operations roles. Texas does not require a state-issued license for this position. Most Texas employers look for candidates who have led teams, managed service metrics, and worked with enterprise CRM tools, so building that experience through supervisor or team lead roles at Texas-based companies is the concrete starting point.
Which companies hire customer operations managers in Texas?
Employers hiring customer operations managers in Texas right now include Vozzcom, CAE, and Apple, based on current listings on Migrate Mate as of August 2026. Texas's concentration of technology headquarters, energy firms, and regional financial institutions means demand is spread across a broad range of industries rather than clustering in a single sector.
Which Texas cities have the most customer operations manager jobs?
Austin, Dallas, and Houston account for the largest share of customer operations manager openings in Texas. Houston's energy, logistics, and healthcare industries generate consistent demand, Dallas draws heavily from financial services and telecommunications employers, and Austin's technology sector has expanded the need for operations leadership to manage fast-growing customer bases.
Are there remote customer operations manager jobs in Texas?
Yes, and they're more common than in many management roles because much of the work involves coordinating teams, analyzing data, and communicating across systems that don't require a fixed physical location. About 33% of customer operations manager openings tied to Texas are remote or hybrid as of August 2026, reflecting the desk-based and analytical nature of the role. Process oversight, reporting, and cross-functional communication tasks are the functions most frequently performed fully remotely.
How can I get hired as a customer operations manager in Texas with little or no experience?
The most realistic entry path is moving up from a customer service team lead or operations coordinator role at a mid-size to large Texas employer. Companies like AT&T, Concentrix, and Amazon regularly hire associate operations or team lead roles in Texas that function as the direct feeder into manager positions. Building experience with Salesforce or a comparable CRM, earning a Six Sigma Yellow Belt certification, and demonstrating measurable team results in an adjacent role gives candidates a concrete edge in a competitive applicant pool.
Where can I find and apply to customer operations manager jobs in Texas?
You can find and apply to customer operations manager jobs in Texas on Migrate Mate, which lists current openings tied to the Texas market. Search the listings, find roles that match your background and target location, and apply directly to the ones that fit.
See All 12 Customer Operations Manager Jobs in Texas
Find roles in Texas that match your experience and apply in just a few clicks.
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