Customer Operations Manager Jobs in California
Customer Operations Manager jobs in California are among the most active in the country, concentrated in technology, e-commerce, financial services, and healthcare operations, with openings at every level from associate operations coordinator through senior director. The heaviest hiring is in the San Francisco Bay Area, Los Angeles, and San Diego, where companies like Salesforce, Amazon, and Kaiser Permanente maintain large customer-facing operations teams. The most in-demand specialties are CRM platform management, customer success operations, and contact center strategy. Find a role that fits below and apply directly.
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Showing 5 of 23+ Customer Operations Manager jobs
Our Mission
At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place.
Who We Are
In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us!
We believe collaboration thrives in person. That’s why most of our teams work from the office full time, with flexibility when it’s needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes.Job Summary
As a Lead, Strategy & Ops aligned to our Global Customer Services (GCS) organization, you will be a leader directly contributing to Palo Alto Network’s overall strategy and success.
You will partner with senior leaders and cross-functional teams to develop and execute strategy, accelerating our Support Transformation.
This role calls for a hands-on, strategic leader who can design, influence, and execute high-impact initiatives end-to-end.
You will excel in a dynamic, fast-moving environment that values innovation, problem-solving, and continuous improvement.
Your work will directly inform company strategy and deliver impact at scale.
Core Responsibilities:
- first-principles thinking to deconstruct complex problems and design pragmatic, high-impact strategies that advance business priorities.
- Synthesize diverse data sources into actionable insights that enable clear, confident decision-making at all levels of the organization.
- Deliver concise, compelling materials for executive audiences, including business cases and strategic plans that drive measurable outcomes
- Perform advanced qualitative and quantitative analyses to identify product serviceability enhancements, and partner directly with R&D and Engineering leaders to prioritize product enhancements.
- Demonstrate full end-to-end accountability for strategic outcome delivery, from initial strategy development, to execution and rollout.
- Serve as the primary strategic liaison between Support Operations, Engineering, and executive leadership.
- Synthesize complex technical data into high-impact recommendations, chairing interlock forums to align cross-functional priorities with broader company goals.
Qualifications
- First-Principles Problem Solving: Ability to structure complex, ambiguous business problems into actionable strategies.
- Demonstrated experience acting as a catalyst who drives end-to-end initiative execution rather than delivering passive analysis.
- Background in enterprise software or technology industry, product serviceability programs, or software/hardware engineering interlocks
- Expertise in building sophisticated models in Excel or Google Sheets, with strong attention to detail.
- Cross-Functional Leadership & Orchestration: Ability to mobilize, align, and influence cross-functional teams (Engineering, R&D, Operations) without direct authority.
- Executive Communication: Skilled in translating technical, multi-layered data into polished, executive-ready presentations and business proposals.
- Agility & Drive: Comfort operating in fast-moving, high-visibility environments with evolving business priorities. Management consulting experience at a top-tier strategy firm or a recognized operational boutique firm.
-
Compensation Disclosure
The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/com-missioned roles) is expected to be the annual range listed below. The offered compensation may also include restricted stock units and a bonus.
$176,800.00 - $286,000.00/yrOur Commitment
We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.Our Mission
At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place.
Who We Are
In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us!
We believe collaboration thrives in person. That’s why most of our teams work from the office full time, with flexibility when it’s needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes.Job Summary
As a Lead, Strategy & Ops aligned to our Global Customer Services (GCS) organization, you will be a leader directly contributing to Palo Alto Network’s overall strategy and success.
You will partner with senior leaders and cross-functional teams to develop and execute strategy, accelerating our Support Transformation.
This role calls for a hands-on, strategic leader who can design, influence, and execute high-impact initiatives end-to-end.
You will excel in a dynamic, fast-moving environment that values innovation, problem-solving, and continuous improvement.
Your work will directly inform company strategy and deliver impact at scale.
Core Responsibilities:
- first-principles thinking to deconstruct complex problems and design pragmatic, high-impact strategies that advance business priorities.
- Synthesize diverse data sources into actionable insights that enable clear, confident decision-making at all levels of the organization.
- Deliver concise, compelling materials for executive audiences, including business cases and strategic plans that drive measurable outcomes
- Perform advanced qualitative and quantitative analyses to identify product serviceability enhancements, and partner directly with R&D and Engineering leaders to prioritize product enhancements.
- Demonstrate full end-to-end accountability for strategic outcome delivery, from initial strategy development, to execution and rollout.
- Serve as the primary strategic liaison between Support Operations, Engineering, and executive leadership.
- Synthesize complex technical data into high-impact recommendations, chairing interlock forums to align cross-functional priorities with broader company goals.
Qualifications
- First-Principles Problem Solving: Ability to structure complex, ambiguous business problems into actionable strategies.
- Demonstrated experience acting as a catalyst who drives end-to-end initiative execution rather than delivering passive analysis.
- Background in enterprise software or technology industry, product serviceability programs, or software/hardware engineering interlocks
- Expertise in building sophisticated models in Excel or Google Sheets, with strong attention to detail.
- Cross-Functional Leadership & Orchestration: Ability to mobilize, align, and influence cross-functional teams (Engineering, R&D, Operations) without direct authority.
- Executive Communication: Skilled in translating technical, multi-layered data into polished, executive-ready presentations and business proposals.
- Agility & Drive: Comfort operating in fast-moving, high-visibility environments with evolving business priorities. Management consulting experience at a top-tier strategy firm or a recognized operational boutique firm.
-
Compensation Disclosure
The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/com-missioned roles) is expected to be the annual range listed below. The offered compensation may also include restricted stock units and a bonus.
$176,800.00 - $286,000.00/yrOur Commitment
We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.See All 23 Customer Operations Manager Jobs in California
Find roles in California that match your experience and apply in just a few clicks.
Find JobsCustomer Operations Manager Jobs by City in California
Where California roles are concentrated, by current openings.
Customer Operations Manager Job Market in California
A snapshot from current California openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Technology & Software
- Staffing & Recruiting
What California Employers Look For
The qualifications that appear most often in customer operations manager jobs across California.
- Bachelor's degree in business administration, operations management, or a closely related field
- Three or more years of experience managing customer-facing operations teams or workflows
- Proficiency with CRM platforms such as Salesforce, Zendesk, or ServiceNow
- Demonstrated ability to define and track customer service KPIs and SLA performance
- Experience leading cross-functional projects involving sales, support, and product teams
- Strong written and verbal communication skills for executive reporting and stakeholder alignment
Customer Operations Manager Jobs in California: Frequently Asked Questions
How do you become a customer operations manager in California?
Most California employers expect a bachelor's degree in business, operations, or a related discipline combined with several years of hands-on experience in customer service, account management, or operations coordination. No state-issued license is required for the role. Candidates who build proficiency with CRM tools, earn a Lean Six Sigma certificate, or complete a project management certification tend to move into manager-level positions faster at California's larger tech and healthcare employers.
Which companies hire customer operations managers in California?
Employers hiring customer operations managers in California right now include Vozzcom, Rippling, and AMD, based on current listings on Migrate Mate as of November 2026. California's concentration of technology headquarters, large health systems, and global e-commerce operations makes it one of the broadest hiring markets for this role in the country.
Which California cities have the most customer operations manager jobs?
San Francisco, California, and Irvine have the most customer operations manager openings in California. The Bay Area's density of technology and SaaS companies drives the largest share of postings, while Los Angeles reflects demand from entertainment, e-commerce, and financial services firms, and San Diego's biotech and defense contractors account for a steady stream of openings in that region.
Are there remote customer operations manager jobs in California?
Yes, and more than most fields. About 46% of customer operations manager openings tied to California are remote or hybrid as of November 2026, reflecting how much of the role centers on platform management, data analysis, and cross-team coordination rather than physical presence. Process design, CRM administration, and reporting functions are the parts of the job most consistently offered remotely.
How can I get hired as a customer operations manager in California with little or no experience?
The most realistic entry point is a customer support specialist or operations coordinator role at a mid-size or enterprise California company, which builds the process knowledge and tool proficiency that hiring managers look for. Bay Area tech firms and Southern California e-commerce companies regularly hire associates into structured rotational or associate operations programs. A Salesforce Administrator certification or a CAPM credential from PMI gives candidates a concrete, recognized edge when competing against others with similar experience levels.
Where can I find and apply to customer operations manager jobs in California?
You can find and apply to customer operations manager jobs in California on Migrate Mate, which lists current California openings updated regularly. Find roles that fit your background and apply directly to each one.
See All 23 Customer Operations Manager Jobs in California
Find roles in California that match your experience and apply in just a few clicks.
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