Service Operations Manager Jobs in Ohio
Service Operations Manager jobs in Ohio are consistently active, with strong demand concentrated in logistics and distribution, healthcare systems, financial services, and manufacturing operations, covering everything from frontline supervisors stepping into their first manager role through senior directors overseeing multi-site operations. Columbus, Cleveland, and Cincinnati are the primary hiring centers, home to large employers like Nationwide Insurance, KeyBank, and Cardinal Health that maintain ongoing service operations headcount. The most in-demand specialties in Ohio include supply chain operations, customer service center management, and field service coordination. Find a role that fits below and apply directly.
Find JobsOverview
Showing 5 of 13+ Service Operations Manager jobs
- Health and Safety is our #1 priority and we live it 3-6-5!
- Competitive wages
- Comprehensive health benefits coverage after 30 days of full-time employment
- Group 401K with company matching component
- Own part of Clean Harbors with our Employee Stock Purchase Plan (U.S. Only)
- Generous paid time off, company paid training and tuition reimbursement
- Positive and safe work environments
- Opportunities for growth and development for all the stages of your career
- Oversee waste management services at a customer site or group of customer locations, ensuring all work is performed safely, efficiently, and in compliance with regulatory and customer requirements.
- Manage and coordinate the efforts and Health and Safety oversight of Clean Harbors onsite employees supporting the customer’s air, water, and/or hazardous waste programs.
- Ensure utilization of all equipment and manpower is maximized to support productivity, service quality, and profitability.
- Develop, monitor, and measure against operational and financial key performance indicators (KPIs) to drive continuous improvement and cost control.
- Establish and maintain processes to measure performance of all onsite personnel, setting clear expectations and improving performance levels over time.
- Ensure the infrastructure, tools, and employees are equipped to conduct business efficiently and perform well in their jobs.
- Guide the professional development of onsite personnel through coaching, training, and mentoring; support succession planning and talent growth within the InSite team.
- Develop and ensure compliance with all company and customer policies and procedures, including environmental, health and safety, and operational standards.
- Provide accurate and timely reporting, analysis, and data to upper management related to operations, KPIs, and financial performance.
- Collaborate with customer stakeholders and internal Clean Harbors leadership to address issues, implement new initiatives, and optimize program performance.
- Perform other related duties as assigned to support overall InSite Program success.
- Coordinates and manages group activities and interactions with other divisions
- Coordinate scheduling of personnel and project assignments
- Conducts and supervises staff meetings.
- Approves all accounts payable / accounts receivable for payment.
- Reviews monthly PNL statements and all applicable discrepancies.
- Performs revenue forecasting.
- QA/QC’s specialist work.
- Oversees customer service responsibilities for office.
- Enforce or modify work procedures as needed to ensure a safe and efficient work environment.
- Directly supervises employees including interviewing, hiring, training, planning, assigning, directing work, appraising performance, rewarding and disciplining employees, addressing complaints and resolving problems in accordance with HPC Industrial’s HR policies, practices, and procedures.
- Participates in developing, and reviews project proposal or plan, determining time frame, funding limitations, procedures for accomplishing project, staffing requirements, and allotment of available resources to various phases of project
- Bids and/or assists in the bidding of industrial services projects.
- Assists in the planning and scheduling of projects.
- Review status reports and modifies schedules or plans as required.
- Prepares reports for management, client , or others.
- Confers with personnel to provide technical advice and to resolve problems.
- Coordinates project activities with government regulatory or other governmental agencies.
- Ensures customers receive cost effective services in accordance with contract provisions.
- Resolves billing issues to customer and company satisfaction and ensures safe execution of all services provided in accordance with HPC Industrial safety policies, procedures, and practices.
- Primary liaison between customer and HPC Industrial operations in resolving service issues
- Cultivates quality relationships laterally and above primary contact to retain clients.
- Supports customers during the implementation of contracts and throughout the relationship; seeking customer feedback; taking responsibility for customer satisfaction and/or loyalty.
- Performs other duties as assigned
- High School diploma or equivalent required. Bachelor’s in chemistry, biology, or environmental science preferred.
- 5+ years industrial cleaning experience of which 2 have been served in a management capacity.
- Experience in the applicable utilization of standard/specialized industrial cleaning equipment.
- Ability to efficiently/effectively schedule equipment/personnel for daily maintenance/project work.
- Successfully resolve customer/employee complaints.
Clean Harbors is an equal opportunity employer.
Clean Harbors is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact ect@cleanharbors.com or 1-844-922-5547.
Clean Harbors is a Military & Veteran friendly company.
Please be advised that Artificial Intelligence (AI) tools may be used to support certain stages of the recruitment process but are not used as a replacement for human decision making.
Clean Harbors is committed to complying with applicable pay transparency laws and ensuring fair and equitable compensation. The posted salary range reflects the minimum and maximum target for this role. Final compensation may vary based on factors such as location, experience, skills, and business needs. In addition to the base salary, some roles may be eligible for bonus or incentive compensation and a comprehensive benefits package.
- Health and Safety is our #1 priority and we live it 3-6-5!
- Competitive wages
- Comprehensive health benefits coverage after 30 days of full-time employment
- Group 401K with company matching component
- Own part of Clean Harbors with our Employee Stock Purchase Plan (U.S. Only)
- Generous paid time off, company paid training and tuition reimbursement
- Positive and safe work environments
- Opportunities for growth and development for all the stages of your career
- Oversee waste management services at a customer site or group of customer locations, ensuring all work is performed safely, efficiently, and in compliance with regulatory and customer requirements.
- Manage and coordinate the efforts and Health and Safety oversight of Clean Harbors onsite employees supporting the customer’s air, water, and/or hazardous waste programs.
- Ensure utilization of all equipment and manpower is maximized to support productivity, service quality, and profitability.
- Develop, monitor, and measure against operational and financial key performance indicators (KPIs) to drive continuous improvement and cost control.
- Establish and maintain processes to measure performance of all onsite personnel, setting clear expectations and improving performance levels over time.
- Ensure the infrastructure, tools, and employees are equipped to conduct business efficiently and perform well in their jobs.
- Guide the professional development of onsite personnel through coaching, training, and mentoring; support succession planning and talent growth within the InSite team.
- Develop and ensure compliance with all company and customer policies and procedures, including environmental, health and safety, and operational standards.
- Provide accurate and timely reporting, analysis, and data to upper management related to operations, KPIs, and financial performance.
- Collaborate with customer stakeholders and internal Clean Harbors leadership to address issues, implement new initiatives, and optimize program performance.
- Perform other related duties as assigned to support overall InSite Program success.
- Coordinates and manages group activities and interactions with other divisions
- Coordinate scheduling of personnel and project assignments
- Conducts and supervises staff meetings.
- Approves all accounts payable / accounts receivable for payment.
- Reviews monthly PNL statements and all applicable discrepancies.
- Performs revenue forecasting.
- QA/QC’s specialist work.
- Oversees customer service responsibilities for office.
- Enforce or modify work procedures as needed to ensure a safe and efficient work environment.
- Directly supervises employees including interviewing, hiring, training, planning, assigning, directing work, appraising performance, rewarding and disciplining employees, addressing complaints and resolving problems in accordance with HPC Industrial’s HR policies, practices, and procedures.
- Participates in developing, and reviews project proposal or plan, determining time frame, funding limitations, procedures for accomplishing project, staffing requirements, and allotment of available resources to various phases of project
- Bids and/or assists in the bidding of industrial services projects.
- Assists in the planning and scheduling of projects.
- Review status reports and modifies schedules or plans as required.
- Prepares reports for management, client , or others.
- Confers with personnel to provide technical advice and to resolve problems.
- Coordinates project activities with government regulatory or other governmental agencies.
- Ensures customers receive cost effective services in accordance with contract provisions.
- Resolves billing issues to customer and company satisfaction and ensures safe execution of all services provided in accordance with HPC Industrial safety policies, procedures, and practices.
- Primary liaison between customer and HPC Industrial operations in resolving service issues
- Cultivates quality relationships laterally and above primary contact to retain clients.
- Supports customers during the implementation of contracts and throughout the relationship; seeking customer feedback; taking responsibility for customer satisfaction and/or loyalty.
- Performs other duties as assigned
- High School diploma or equivalent required. Bachelor’s in chemistry, biology, or environmental science preferred.
- 5+ years industrial cleaning experience of which 2 have been served in a management capacity.
- Experience in the applicable utilization of standard/specialized industrial cleaning equipment.
- Ability to efficiently/effectively schedule equipment/personnel for daily maintenance/project work.
- Successfully resolve customer/employee complaints.
Clean Harbors is an equal opportunity employer.
Clean Harbors is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact ect@cleanharbors.com or 1-844-922-5547.
Clean Harbors is a Military & Veteran friendly company.
Please be advised that Artificial Intelligence (AI) tools may be used to support certain stages of the recruitment process but are not used as a replacement for human decision making.
Clean Harbors is committed to complying with applicable pay transparency laws and ensuring fair and equitable compensation. The posted salary range reflects the minimum and maximum target for this role. Final compensation may vary based on factors such as location, experience, skills, and business needs. In addition to the base salary, some roles may be eligible for bonus or incentive compensation and a comprehensive benefits package.
See All 13 Service Operations Manager Jobs in Ohio
Find roles in Ohio that match your experience and apply in just a few clicks.
Find JobsService Operations Manager Jobs by City in Ohio
Where Ohio roles are concentrated, by current openings.
Service Operations Manager Job Market in Ohio
A snapshot from current Ohio openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Manufacturing
- Construction & Real Estate
What Ohio Employers Look For
The qualifications that appear most often in service operations manager jobs across Ohio.
- Bachelor's degree in business administration, operations management, or a related field required
- Three or more years of supervisory or team leadership experience in a service environment
- Demonstrated ability to manage KPIs, SLAs, and operational performance metrics
- Proficiency with CRM platforms, workforce management tools, or ERP systems
- Strong cross-functional collaboration skills across customer service, logistics, or field teams
- Experience developing standard operating procedures and driving continuous process improvement
Service Operations Manager Jobs in Ohio: Frequently Asked Questions
How do you become a service operations manager in Ohio?
Most service operations manager roles in Ohio require a bachelor's degree in business, operations, or a related field, though candidates with an associate degree and substantial supervisory experience are competitive at many Ohio employers. There is no state-issued license specific to this role in Ohio. The typical path is to build experience in a frontline service role, move into team leadership, and pursue credentials like the Certified Manager designation through the Institute of Certified Professional Managers to strengthen your candidacy.
How much do service operations managers make in Ohio?
Service operations managers in Ohio earn a median of about $97,700 a year, based on May 2025 Bureau of Labor Statistics wage data, ranging from around $47,400 for the lowest 10% to over $216,360 for the top 10%. Pay rises with experience, specialty, and employer.
Which companies hire service operations managers in Ohio?
Employers hiring service operations managers in Ohio right now include Premier Health, HPC Industrial, and Xerox, based on current listings on Migrate Mate as of August 2026. Ohio's large footprint in insurance, healthcare administration, and logistics means hiring cycles tend to run consistently year-round rather than seasonally.
Which Ohio cities have the most service operations manager jobs?
Ohio, Lima, and Solon have the most service operations manager openings in Ohio. Columbus leads as the state's largest metro and headquarters hub for insurance, finance, and retail distribution companies, while Cleveland's concentration of healthcare systems and manufacturing headquarters drives strong demand, and Cincinnati's mix of consumer goods companies and regional logistics operations fills out the list.
Are there remote service operations manager jobs in Ohio?
Yes, but they're selective. About 50% of service operations manager openings tied to Ohio are remote or hybrid as of August 2026, reflecting that much of the role involves in-person coordination of staff, vendors, or facilities. The parts of the role most likely to support remote work are reporting, performance analysis, and administrative oversight, while daily team supervision and site management typically require an on-site presence.
How can I get hired as a service operations manager in Ohio with little or no experience?
The most realistic entry path is moving up from a team lead or senior associate role in customer service, logistics coordination, or field support at a mid-size Ohio employer. Companies like Cardinal Health, Nationwide, and Ohio-based distribution centers regularly post assistant operations manager and operations supervisor openings that are designed for candidates without full manager experience. Earning a Certified Manager credential or completing an operations-focused MBA program at Ohio State, Case Western, or Xavier adds measurable credibility when competing against more experienced candidates.
Where can I find and apply to service operations manager jobs in Ohio?
You can find and apply to service operations manager jobs in Ohio on Migrate Mate, which lists current Ohio openings updated regularly. Search the listings, find roles that fit your experience and target area, and apply directly to the ones that match.
See All 13 Service Operations Manager Jobs in Ohio
Find roles in Ohio that match your experience and apply in just a few clicks.
Find Jobs