Service Operations Manager Jobs
Service Operations Manager jobs are open across logistics, healthcare, financial services, technology, and retail, from team lead to senior director level, with specializations in supply chain operations, customer service operations, and field service management. Find a role that fits from the openings below and apply directly.
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KEN-MAN PLUMBING is looking for a Service Operations Manager who can keep a busy service schedule organized and help the team handle the unexpected without losing track of the details.
This isn't a role where every day follows the same routine. Service calls change, schedules move, customers need updates, and technicians sometimes need quick decisions from the office. You'll be one of the people helping keep all of that moving.
You'll work with technicians and office staff to coordinate daily service activity, keep an eye on open jobs, and step in when something needs attention. We're looking for someone who communicates well, follows through, and can make practical decisions when priorities shift.
What you'll handle
- Coordinate daily service schedules and operational priorities
- Keep track of active jobs and follow up on outstanding items
- Work with technicians and office staff when schedules or job requirements change
- Help resolve customer service and operational issues
- Monitor job status and make sure important updates are communicated
- Maintain accurate service and scheduling information
- Help improve everyday processes that affect efficiency and response times
- Support the team during busy periods and changing workloads
What we're looking for
- Experience in service operations, plumbing, HVAC, construction, dispatch, field services, home services, or a similar environment
- Strong organizational and communication skills
- Comfortable managing several priorities at the same time
- Good judgment when plans change or problems come up
- Dependable follow-through and attention to detail
- Comfortable working with scheduling, dispatch, CRM, or field-service software
- Previous plumbing experience is helpful, but other relevant service-industry backgrounds are welcome
Pay: $85,000.00 - $92,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: Remote
Service Operations Manager Jobs by Experience Level
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Find JobsService Operations Manager Job Market
Who's Hiring
- Goodwill Southern California10G
- Burlington Stores9B
- Tesla7T
- Core & Main6
- The SSA6T
Top Industries Hiring
- Manufacturing
- Retail
- Technology & Software
- Consulting & Professional Services
- Healthcare & Medical Services
What Employers Look For
The qualifications that appear most often in service operations manager jobs.
- 3-7 years of experience in service, customer, or field operations management
- Proficiency with service management platforms such as ServiceNow, Zendesk, or Salesforce Service Cloud
- Demonstrated ability to build and manage KPIs, SLAs, and operational reporting
- Experience leading cross-functional teams and coordinating with technical or field staff
- Bachelor's degree in business, operations management, or a related discipline
- Familiarity with ITIL frameworks, Lean methodologies, or Six Sigma principles
Tips for Your Service Operations Manager Job Search
Quantify efficiency gains on your resume
Service operations manager roles attract candidates who can show measurable impact. Replace vague descriptions with numbers: reduction in ticket resolution time, cost savings from process changes, or headcount managed across shifts. Hiring managers scan for these specifics immediately.
Highlight the tools you actually use
Employers filter heavily for platforms like Salesforce Service Cloud, ServiceNow, Zendesk, or SAP. List the ones you know in a dedicated skills section, not buried in job descriptions. Matching the exact tool name in your resume increases the chance of passing automated screening.
Target openings by operational model
Service operations roles differ sharply between B2B field service, call center, and internal IT operations. Narrow your search by the model you know best. Applying to the right operational context gets you past the first screen faster than a broad approach.
Apply early to roles that fit
Migrate Mate lists service operations manager openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Prepare a process improvement story
Nearly every service operations manager interview includes a question about fixing a broken process. Have a concise example ready: what the problem was, what you changed, and what the result was. Walk through it in under two minutes without prompting.
Negotiate using scope, not just title
When discussing offers, frame your ask around the scope you are taking on: team size, geographic coverage, or budget responsibility. Employers in operations roles often have more flexibility on compensation when you connect it to the complexity of what you are managing.
Service Operations Manager Jobs: Frequently Asked Questions
Which companies are hiring the most service operations managers?
The companies hiring the most service operations managers right now include Goodwill Southern California, Burlington Stores, and Tesla, with the largest share of openings in California, Texas, and New York, based on current listings on Migrate Mate as of August 2026. Demand is concentrated in industries with large customer-facing or field service functions, such as healthcare, logistics, and enterprise technology.
How many service operations manager jobs are remote?
About 26% of service operations manager openings are fully remote or hybrid as of August 2026, though a significant portion require on-site presence to manage field teams or physical service locations. Sub-areas with the highest remote share include customer success operations, IT service management, and business process operations roles that rely on digital workflows rather than in-person coordination.
How do you become a service operations manager?
Start in a frontline service, support, or operations coordinator role to build direct exposure to service workflows and team dynamics. Move into a team lead or supervisor position to develop people management skills, then pursue a manager role once you can demonstrate ownership of SLAs and process improvements. Familiarity with service management platforms and a working knowledge of frameworks like ITIL accelerates the path.
Can you get a service operations manager role without much experience?
Yes, but you'll need to position adjacent experience strategically. Candidates who have led projects, owned a measurable process improvement, or managed a small team in a coordinator or analyst role can compete for junior service operations manager positions. Targeting mid-size companies or high-growth startups, where operational structure is still being built, gives you a better entry point than large enterprises with rigid leveling.
What does the service operations manager interview process look like?
Most processes start with a recruiter screen focused on your operational background and tools experience, followed by a hiring manager interview that goes deep on how you build processes and handle performance gaps. Later rounds typically include a panel with cross-functional partners such as product, sales, or engineering, and often a case exercise where you diagnose a broken service process or redesign a workflow. Expect questions about conflict resolution across teams and how you use data to drive decisions.
Where can I find and apply to service operations manager jobs?
You can find and apply to service operations manager jobs on Migrate Mate, which lists current openings from across the United States. Find the roles that fit your background and apply directly to each listing. No detours to other sites, no extra steps.
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