Service Operations Manager Jobs
Service Operations Manager jobs are open across logistics, healthcare, financial services, technology, and retail, from team lead to senior director level, with specializations in supply chain operations, customer service operations, and field service management. Find a role that fits from the openings below and apply directly.
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Job Description:
We are seeking a highly motivated and experienced Associate Manager, Service Operations to join our dynamic team, reporting to the Group Manager, Service Operations. The Associate Manager, Service Operations is responsible for driving operational excellence, process standardization, and systems adoption across the network of Milwaukee Tool Factory Service Operations. This role serves as the central coordinator for data management, system enhancements, operational processes, performance management, and continuous improvement initiatives, ensuring consistent execution of service standards across the network.
Working closely with Regional Service Managers, Service Center Branch Managers, Quality, Training, Engineering, Supply Chain, Customer Experience, Digital, IT and other cross-functional teams, the Associate Manager, Service Operations develops and implements standardized operating procedures, monitors performance metrics, and leads initiatives that improve productivity, repair quality, turnaround time, customer satisfaction, and cost efficiency.
The ideal candidate combines strong operational leadership, analytical skills, project management capabilities, and change management expertise to drive consistency and sustained performance improvements across multiple locations.
Duties & Responsibilities
People, Culture & Strategic Leadership:
- Foster Milwaukee Culture expectations with team to create empowered leaders and a one team mentality, and drive innovation and an always improving mindset to maximize organizational capacity and create a collaborative and high-performance team.
- Develop goals and self-evaluate performance toward achieving those goals.
- Drive cross-functional engagement with key business partners to achieve strategic objectives, exceed metrics and deliver on critical improvement projects.
Operations Standardization & Governance
- Develop, implement, and maintain standardized operating procedures (SOPs) across all service centers.
- Establish operational standards, workflows, and best practices to drive consistency throughout the repair network.
- Assist with operational audits to evaluate compliance with established standards and procedures.
- Identify operational gaps and implement corrective action plans to address deficiencies.
Service Systems & Technology Management
- Serve as the business owner for service management systems and operational technologies.
- Support implementation, optimization, and adoption of service management systems, ERP platforms, and digital tools.
- Partner with IT and business stakeholders to identify process improvements and system enhancements.
- Develop training materials and support programs that improve user adoption and system utilization.
Performance Management
- Develop and maintain operational scorecards and performance dashboards.
- Analyze service center performance and identify opportunities for operational improvement.
- Monitor key operational metrics including:
- Repair Turnaround Time (TAT)
- Technician Productivity
- First-Pass Repair (Boomerang) Quality
- Warranty Expense
- Labor Utilization
- Customer Satisfaction
- Service Center Compliance
- Inventory Accuracy
Quality & Continuous Improvement
- Identify opportunities to improve operational efficiency, quality, and customer experience.
- Facilitate root-cause analysis and corrective action activities for recurring operational issues.
- Drive standard work implementation across multiple service locations.
Training & Change Management
- Support development and deployment of operational training programs.
- Coordinate communication and change management activities for new processes, systems, and initiatives.
- Work with training teams to ensure operational requirements are incorporated into technician and leadership development programs.
Reporting & Analytics
- Develop executive-level reporting and network performance reviews.
- Provide actionable insights and recommendations based on performance trends.
- Support forecasting, capacity planning, labor modeling, and workload balancing initiatives.
Strategic Projects
- Support new service center launches, expansions, relocations, and integration activities.
- Develop operational readiness plans for new facilities and strategic initiatives.
- Coordinate cross-functional project teams and ensure successful project execution.
Education & Experience Requirements
- Bachelor’s degree or equivalent experience preferred. Preferably in Operations Management, Business Administration, Engineering, Supply Chain or business-related field.
- Minimum of three years experience in a Sales/Service/Operations/Manufacturing related field is preferred.
- Minimum three years supporting multi-site operations or service networks is preferred.
- Prior management experience is preferred.
- Experience implementing operational excellence or continuous improvement programs.
- Experience managing business systems, ERP platforms, CRM systems, or service management software.
- Experience developing operational reporting and performance metrics.
- Project Management certification (PMP or equivalent) preferred.
- Experience within power tool repair, industrial equipment repair, consumer products service, manufacturing service operations, or technical service environments.
- Must be proficient in computer skills and Microsoft Office applications.
- Must possess effective business communication skills, broad business perspective, and market savvy.
- Strong leadership and team management skills.
- Excellent problem-solving and decision-making abilities.
- Exceptional communication and interpersonal skills.
- Proficiency in operational management software and tools.
- Ability to work under pressure and manage multiple priorities.
- Must possess valid driver’s license.
- Ability to travel 25% of the time.
Milwaukee Tool is an equal opportunity employer.
Job Description:
We are seeking a highly motivated and experienced Associate Manager, Service Operations to join our dynamic team, reporting to the Group Manager, Service Operations. The Associate Manager, Service Operations is responsible for driving operational excellence, process standardization, and systems adoption across the network of Milwaukee Tool Factory Service Operations. This role serves as the central coordinator for data management, system enhancements, operational processes, performance management, and continuous improvement initiatives, ensuring consistent execution of service standards across the network.
Working closely with Regional Service Managers, Service Center Branch Managers, Quality, Training, Engineering, Supply Chain, Customer Experience, Digital, IT and other cross-functional teams, the Associate Manager, Service Operations develops and implements standardized operating procedures, monitors performance metrics, and leads initiatives that improve productivity, repair quality, turnaround time, customer satisfaction, and cost efficiency.
The ideal candidate combines strong operational leadership, analytical skills, project management capabilities, and change management expertise to drive consistency and sustained performance improvements across multiple locations.
Duties & Responsibilities
People, Culture & Strategic Leadership:
- Foster Milwaukee Culture expectations with team to create empowered leaders and a one team mentality, and drive innovation and an always improving mindset to maximize organizational capacity and create a collaborative and high-performance team.
- Develop goals and self-evaluate performance toward achieving those goals.
- Drive cross-functional engagement with key business partners to achieve strategic objectives, exceed metrics and deliver on critical improvement projects.
Operations Standardization & Governance
- Develop, implement, and maintain standardized operating procedures (SOPs) across all service centers.
- Establish operational standards, workflows, and best practices to drive consistency throughout the repair network.
- Assist with operational audits to evaluate compliance with established standards and procedures.
- Identify operational gaps and implement corrective action plans to address deficiencies.
Service Systems & Technology Management
- Serve as the business owner for service management systems and operational technologies.
- Support implementation, optimization, and adoption of service management systems, ERP platforms, and digital tools.
- Partner with IT and business stakeholders to identify process improvements and system enhancements.
- Develop training materials and support programs that improve user adoption and system utilization.
Performance Management
- Develop and maintain operational scorecards and performance dashboards.
- Analyze service center performance and identify opportunities for operational improvement.
- Monitor key operational metrics including:
- Repair Turnaround Time (TAT)
- Technician Productivity
- First-Pass Repair (Boomerang) Quality
- Warranty Expense
- Labor Utilization
- Customer Satisfaction
- Service Center Compliance
- Inventory Accuracy
Quality & Continuous Improvement
- Identify opportunities to improve operational efficiency, quality, and customer experience.
- Facilitate root-cause analysis and corrective action activities for recurring operational issues.
- Drive standard work implementation across multiple service locations.
Training & Change Management
- Support development and deployment of operational training programs.
- Coordinate communication and change management activities for new processes, systems, and initiatives.
- Work with training teams to ensure operational requirements are incorporated into technician and leadership development programs.
Reporting & Analytics
- Develop executive-level reporting and network performance reviews.
- Provide actionable insights and recommendations based on performance trends.
- Support forecasting, capacity planning, labor modeling, and workload balancing initiatives.
Strategic Projects
- Support new service center launches, expansions, relocations, and integration activities.
- Develop operational readiness plans for new facilities and strategic initiatives.
- Coordinate cross-functional project teams and ensure successful project execution.
Education & Experience Requirements
- Bachelor’s degree or equivalent experience preferred. Preferably in Operations Management, Business Administration, Engineering, Supply Chain or business-related field.
- Minimum of three years experience in a Sales/Service/Operations/Manufacturing related field is preferred.
- Minimum three years supporting multi-site operations or service networks is preferred.
- Prior management experience is preferred.
- Experience implementing operational excellence or continuous improvement programs.
- Experience managing business systems, ERP platforms, CRM systems, or service management software.
- Experience developing operational reporting and performance metrics.
- Project Management certification (PMP or equivalent) preferred.
- Experience within power tool repair, industrial equipment repair, consumer products service, manufacturing service operations, or technical service environments.
- Must be proficient in computer skills and Microsoft Office applications.
- Must possess effective business communication skills, broad business perspective, and market savvy.
- Strong leadership and team management skills.
- Excellent problem-solving and decision-making abilities.
- Exceptional communication and interpersonal skills.
- Proficiency in operational management software and tools.
- Ability to work under pressure and manage multiple priorities.
- Must possess valid driver’s license.
- Ability to travel 25% of the time.
Milwaukee Tool is an equal opportunity employer.
Service Operations Manager Jobs by Experience Level
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Find JobsService Operations Manager Job Market
Who's Hiring
- Lockheed Martin20
- Vozzcom9
- Goodwill Southern California8
- Clean Harbors7
- The SSA7
Top Industries Hiring
- Manufacturing
- Consulting & Professional Services
- Healthcare & Medical Services
- Energy
- Staffing & Recruiting
What Employers Look For
The qualifications that appear most often in service operations manager jobs.
- 3-7 years of experience in service, customer, or field operations management
- Proficiency with service management platforms such as ServiceNow, Zendesk, or Salesforce Service Cloud
- Demonstrated ability to build and manage KPIs, SLAs, and operational reporting
- Experience leading cross-functional teams and coordinating with technical or field staff
- Bachelor's degree in business, operations management, or a related discipline
- Familiarity with ITIL frameworks, Lean methodologies, or Six Sigma principles
Tips for Your Service Operations Manager Job Search
Quantify efficiency gains on your resume
Service operations manager roles attract candidates who can show measurable impact. Replace vague descriptions with numbers: reduction in ticket resolution time, cost savings from process changes, or headcount managed across shifts. Hiring managers scan for these specifics immediately.
Highlight the tools you actually use
Employers filter heavily for platforms like Salesforce Service Cloud, ServiceNow, Zendesk, or SAP. List the ones you know in a dedicated skills section, not buried in job descriptions. Matching the exact tool name in your resume increases the chance of passing automated screening.
Target openings by operational model
Service operations roles differ sharply between B2B field service, call center, and internal IT operations. Narrow your search by the model you know best. Applying to the right operational context gets you past the first screen faster than a broad approach.
Apply early to roles that fit
Migrate Mate lists service operations manager openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Prepare a process improvement story
Nearly every service operations manager interview includes a question about fixing a broken process. Have a concise example ready: what the problem was, what you changed, and what the result was. Walk through it in under two minutes without prompting.
Negotiate using scope, not just title
When discussing offers, frame your ask around the scope you are taking on: team size, geographic coverage, or budget responsibility. Employers in operations roles often have more flexibility on compensation when you connect it to the complexity of what you are managing.
Service Operations Manager Jobs: Frequently Asked Questions
Which companies are hiring the most service operations managers?
The companies hiring the most service operations managers right now include Lockheed Martin, Vozzcom, and Goodwill Southern California, with the largest share of openings in California, Texas, and New York, based on current listings on Migrate Mate as of November 2026. Demand is concentrated in industries with large customer-facing or field service functions, such as healthcare, logistics, and enterprise technology.
How many service operations manager jobs are remote?
About 31% of service operations manager openings are fully remote or hybrid as of November 2026, though a significant portion require on-site presence to manage field teams or physical service locations. Sub-areas with the highest remote share include customer success operations, IT service management, and business process operations roles that rely on digital workflows rather than in-person coordination.
How do you become a service operations manager?
Start in a frontline service, support, or operations coordinator role to build direct exposure to service workflows and team dynamics. Move into a team lead or supervisor position to develop people management skills, then pursue a manager role once you can demonstrate ownership of SLAs and process improvements. Familiarity with service management platforms and a working knowledge of frameworks like ITIL accelerates the path.
Can you get a service operations manager role without much experience?
Yes, but you'll need to position adjacent experience strategically. Candidates who have led projects, owned a measurable process improvement, or managed a small team in a coordinator or analyst role can compete for junior service operations manager positions. Targeting mid-size companies or high-growth startups, where operational structure is still being built, gives you a better entry point than large enterprises with rigid leveling.
What does the service operations manager interview process look like?
Most processes start with a recruiter screen focused on your operational background and tools experience, followed by a hiring manager interview that goes deep on how you build processes and handle performance gaps. Later rounds typically include a panel with cross-functional partners such as product, sales, or engineering, and often a case exercise where you diagnose a broken service process or redesign a workflow. Expect questions about conflict resolution across teams and how you use data to drive decisions.
Where can I find and apply to service operations manager jobs?
You can find and apply to service operations manager jobs on Migrate Mate, which lists current openings from across the United States. Find the roles that fit your background and apply directly to each listing. No detours to other sites, no extra steps.
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