Service Operations Manager Jobs
Service Operations Manager jobs are open across logistics, healthcare, financial services, technology, and retail, from team lead to senior director level, with specializations in supply chain operations, customer service operations, and field service management. Find a role that fits from the openings below and apply directly.
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Showing 5 of 7,033+ Service Operations Manager jobs
INTRODUCTION
Build your best future with the Johnson Controls team.
As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away!
What we offer:
- Competitive salary
- Paid vacation/holidays/sick time - 15 days of vacation first year
- Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one
- Encouraging and collaborative team environment
- Dedication to safety through our Zero Harm policy
What you will do:
The Branch Service Manager owns the day-to-day service business processes and team management to ensure customer satisfaction and financial objectives are met. This includes implementation and adherence to business processes and service applications. Drives proficiency and performance of branch support staff.
How you will do it:
- Owns the day-to-day tactical local service business. Achieves through management of the defined business processes that are proven to deliver high customer satisfaction and positive business results.
- Works with Truck Based Service Managers and Customer Service Representative to ensure financial objectives are met through accurately forecasting, analyzing, and driving the business processes of all lines of service business.
- Direct supervision of service business support team including those responsible for account management support, asset management, invoicing, file maintenance, service order posting, etc.
- Provides coaching and support to all the branch service teams in managing the day-to-day business processes through implementation of business best practices and service applications.
- Drives service business processes and applications through the local service organization and is the subject matter expert during actualization.
- Ensures training, communication, measures and reinforcement of processes and service applications.
- Implements and maintains delivery standards consistent with BSNA objectives for sustainable, profitable growth through effective execution of work.
- Performs other duties as related to customer satisfaction, actualization of strategies within the service organization, development and maintenance of service team business plans, and account management of service customers.
BASIC QUALIFICATIONS
Required
- Minimum of 5 years’ service industry experience managing service operations and/or service dispatch/scheduling.
- Must demonstrate the ability to perform work independently and demonstrate solid organizational and attention to detail skills.
- Must have strong interpersonal skills to effectively communicate with both internal and external clients.
- Must have the ability to simultaneously handle a large and diverse number of projects, tasks and issues with tact, cooperation, and persistence.
- Able to prioritize work activities based upon financial impact to desired business goals.
- Demonstrated competence in written and verbal communication skills.
- Experience and/or basic project accounting or costing principals.
- Able to positively represent Johnson Controls and communicate with others at varying levels.
- Able to influence diverse teams to accomplish tasks/goals.
HIRING SALARY RANGE: $91,000-137,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This role offers a competitive Bonus plan that will take into account individual, group, and corporate performance. This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site.
LI-Onsite
#LI-AA2
INTRODUCTION
Build your best future with the Johnson Controls team.
As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away!
What we offer:
- Competitive salary
- Paid vacation/holidays/sick time - 15 days of vacation first year
- Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one
- Encouraging and collaborative team environment
- Dedication to safety through our Zero Harm policy
What you will do:
The Branch Service Manager owns the day-to-day service business processes and team management to ensure customer satisfaction and financial objectives are met. This includes implementation and adherence to business processes and service applications. Drives proficiency and performance of branch support staff.
How you will do it:
- Owns the day-to-day tactical local service business. Achieves through management of the defined business processes that are proven to deliver high customer satisfaction and positive business results.
- Works with Truck Based Service Managers and Customer Service Representative to ensure financial objectives are met through accurately forecasting, analyzing, and driving the business processes of all lines of service business.
- Direct supervision of service business support team including those responsible for account management support, asset management, invoicing, file maintenance, service order posting, etc.
- Provides coaching and support to all the branch service teams in managing the day-to-day business processes through implementation of business best practices and service applications.
- Drives service business processes and applications through the local service organization and is the subject matter expert during actualization.
- Ensures training, communication, measures and reinforcement of processes and service applications.
- Implements and maintains delivery standards consistent with BSNA objectives for sustainable, profitable growth through effective execution of work.
- Performs other duties as related to customer satisfaction, actualization of strategies within the service organization, development and maintenance of service team business plans, and account management of service customers.
BASIC QUALIFICATIONS
Required
- Minimum of 5 years’ service industry experience managing service operations and/or service dispatch/scheduling.
- Must demonstrate the ability to perform work independently and demonstrate solid organizational and attention to detail skills.
- Must have strong interpersonal skills to effectively communicate with both internal and external clients.
- Must have the ability to simultaneously handle a large and diverse number of projects, tasks and issues with tact, cooperation, and persistence.
- Able to prioritize work activities based upon financial impact to desired business goals.
- Demonstrated competence in written and verbal communication skills.
- Experience and/or basic project accounting or costing principals.
- Able to positively represent Johnson Controls and communicate with others at varying levels.
- Able to influence diverse teams to accomplish tasks/goals.
HIRING SALARY RANGE: $91,000-137,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This role offers a competitive Bonus plan that will take into account individual, group, and corporate performance. This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site.
LI-Onsite
#LI-AA2
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Find JobsService Operations Manager Job Market
A snapshot from current openings nationwide, updated as new roles post.
Who's Hiring
- AutoZone1,900
- Wendy's287
- Petco185
- Amazon132
- Alvarez & Marsal110
Top Industries Hiring
- Automotive2,085
- Healthcare & Medical Services390
- Construction & Real Estate377
- Technology & Software366
- Banking & Financial Services317
What Employers Look For
The qualifications that appear most often in service operations manager jobs.
- 3-7 years of experience in service, customer, or field operations management
- Proficiency with service management platforms such as ServiceNow, Zendesk, or Salesforce Service Cloud
- Demonstrated ability to build and manage KPIs, SLAs, and operational reporting
- Experience leading cross-functional teams and coordinating with technical or field staff
- Bachelor's degree in business, operations management, or a related discipline
- Familiarity with ITIL frameworks, Lean methodologies, or Six Sigma principles
Tips for Your Service Operations Manager Job Search
Quantify efficiency gains on your resume
Service operations manager roles attract candidates who can show measurable impact. Replace vague descriptions with numbers: reduction in ticket resolution time, cost savings from process changes, or headcount managed across shifts. Hiring managers scan for these specifics immediately.
Highlight the tools you actually use
Employers filter heavily for platforms like Salesforce Service Cloud, ServiceNow, Zendesk, or SAP. List the ones you know in a dedicated skills section, not buried in job descriptions. Matching the exact tool name in your resume increases the chance of passing automated screening.
Target openings by operational model
Service operations roles differ sharply between B2B field service, call center, and internal IT operations. Narrow your search by the model you know best. Applying to the right operational context gets you past the first screen faster than a broad approach.
Apply early to roles that fit
Migrate Mate lists service operations manager openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Prepare a process improvement story
Nearly every service operations manager interview includes a question about fixing a broken process. Have a concise example ready: what the problem was, what you changed, and what the result was. Walk through it in under two minutes without prompting.
Negotiate using scope, not just title
When discussing offers, frame your ask around the scope you are taking on: team size, geographic coverage, or budget responsibility. Employers in operations roles often have more flexibility on compensation when you connect it to the complexity of what you are managing.
Service Operations Manager Jobs: Frequently Asked Questions
Which companies are hiring the most service operations managers?
The companies hiring the most service operations managers right now include AutoZone, Wendy's, and Petco, with the largest share of openings in Texas, California, and Florida, based on current listings on Migrate Mate as of June 2026. Demand is concentrated in industries with large customer-facing or field service functions, such as healthcare, logistics, and enterprise technology.
How many service operations manager jobs are remote?
About 7% of service operations manager openings are fully remote or hybrid as of June 2026, though a significant portion require on-site presence to manage field teams or physical service locations. Sub-areas with the highest remote share include customer success operations, IT service management, and business process operations roles that rely on digital workflows rather than in-person coordination.
How do you become a service operations manager?
Start in a frontline service, support, or operations coordinator role to build direct exposure to service workflows and team dynamics. Move into a team lead or supervisor position to develop people management skills, then pursue a manager role once you can demonstrate ownership of SLAs and process improvements. Familiarity with service management platforms and a working knowledge of frameworks like ITIL accelerates the path.
Can you get a service operations manager role without much experience?
Yes, but you'll need to position adjacent experience strategically. Candidates who have led projects, owned a measurable process improvement, or managed a small team in a coordinator or analyst role can compete for junior service operations manager positions. Targeting mid-size companies or high-growth startups, where operational structure is still being built, gives you a better entry point than large enterprises with rigid leveling.
What does the service operations manager interview process look like?
Most processes start with a recruiter screen focused on your operational background and tools experience, followed by a hiring manager interview that goes deep on how you build processes and handle performance gaps. Later rounds typically include a panel with cross-functional partners such as product, sales, or engineering, and often a case exercise where you diagnose a broken service process or redesign a workflow. Expect questions about conflict resolution across teams and how you use data to drive decisions.
Where can I find and apply to service operations manager jobs?
You can find and apply to service operations manager jobs on Migrate Mate, which lists current openings from across the United States. Find the roles that fit your background and apply directly to each listing. No detours to other sites, no extra steps.
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Jump back to the full list of openings and apply to any service operations manager role that fits.
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