Service Operations Manager Jobs
Service Operations Manager jobs are open across logistics, healthcare, financial services, technology, and retail, from team lead to senior director level, with specializations in supply chain operations, customer service operations, and field service management. Find a role that fits from the openings below and apply directly.
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TE Connectivity's Mgr. II Operations are responsible for the day-to-day operations and short/long-term planning for the Value Streams they manage. They manage manufacturing, production control, engineering, inventory control, EH&S, shipping/receiving, etc. focusing on the development of technologies and continuous improvement and translating customer plus requirements into state-of-the-art manufacturing strategies and processes.
Job Requirements
- Health and Safety: Ensure plant objectives for safety are met, with a focus on accident reduction and 5S+1 program success.
- Quality: Drive complaint reduction, enhance GMP compliance, and foster a culture of right-first-time and problem-solving.
- Service: Meet customer expectations by delivering products on time, understanding needs, and creating opportunities for Exceptional Customer Experience (ECE).
- Continuous Improvement: Lead projects for annual productivity improvements aligned with budget targets (efficiency, unit cost, COPQ).
- TEOA: Implement tools to achieve star ratings, driving performance improvements throughout the business.
- People: Manage staff selection, performance, reviews, 1:1 meetings, and development planning for consistency in these areas.
- KPIs: Utilize KPIs to manage and improve output, efficiency, and cost goals, including regular reporting and issue escalation for timely resolution.
- Communication: Lead Plant communications for the Focus Factory in alignment with the process.
- S&OP and Budgeting: Support the processes, ensuring capacity aligns with budget and costs are in line.
- NPD Support: Integrate new products to meet plant and customer expectations, putting recovery plans in place for line ramps or changes.
- Key Business Responsibilities: Handle other key business tasks as needed.
What your background should look like
- Minimum 7-10 years relevant experience in business/manufacturing.
- Bachelor’s degree qualified in a related discipline.
- Experience/qualification in lean discipline with process improvement and problem-solving experience is advantageous.
- Proven leadership ability, motivating individuals and cross-functional teams.
- Excellent communication skills at all organizational levels.
- Demonstrated decision-making ability and a willingness to accept responsibility.
- Knowledge and experience in Lean Manufacturing, Continuous Improvement, Project Management, or NPI.
- Drive organizational change and support business decisions/initiatives.
- Other responsibilities as assigned
This position requires access to information which is subject to stringent controls under the International Traffic in Arms Regulations (ITAR) or Export Administration Regulations (EAR). Applicants must be a U.S. citizen or national, U.S. lawful permanent resident, person granted asylee status in the U.S., or person admitted into the U.S. as a refugee.
Competencies
ABOUT TE CONNECTIVITY
TE Connectivity plc (NYSE: TEL) is a global industrial technology leader creating a safer, sustainable, productive, and connected future. As a trusted innovation partner, our broad range of connectivity and sensor solutions enable the distribution of power, signal and data to advance next-generation transportation, energy networks, automated factories, data centers enabling artificial intelligence, and more.
Our more than 90,000 employees, including 10,000 engineers, work alongside customers in approximately 130 countries. In a world that is racing ahead, TE ensures that EVERY CONNECTION COUNTS. Learn more at www.te.com and on LinkedIn, Facebook, WeChat, Instagram and X (formerly Twitter).
- Competitive base salary commensurate with experience: $142,800 - $214,100 (subject to change dependent on physical location)
- Posted salary ranges are made in good faith. TE Connectivity reserves the right to adjust ranges depending on the experience/qualification of the selected candidate as well as internal and external equity.
- Total Compensation = Base Salary + Incentive(s) + Benefits
BENEFITS
- A comprehensive benefits package including health insurance, 401(k), disability, life insurance, employee stock purchase plan, paid time off and voluntary benefits.
EOE, Including Disability/Vets
IMPORTANT NOTICE REGARDING RECRUITMENT FRAUD
TE Connectivity has become aware of fraudulent recruitment activities being conducted by individuals or organizations falsely claiming to represent TE Connectivity. Please be advised that TE Connectivity never requests payment or fees from job applicants at any stage of the recruitment process. All legitimate job openings are posted exclusively on our official careers website at te.com/careers, and all email communications from our recruitment team will come only from actual email addresses ending in @te.com. If you receive any suspicious communications, we strongly advise you not to engage or provide any personal information, and to report the incident to your local authorities.
Job Locations:
1000 LUCAS WAY
HAMPTON, Virginia 23666
United States
TE Connectivity's Mgr. II Operations are responsible for the day-to-day operations and short/long-term planning for the Value Streams they manage. They manage manufacturing, production control, engineering, inventory control, EH&S, shipping/receiving, etc. focusing on the development of technologies and continuous improvement and translating customer plus requirements into state-of-the-art manufacturing strategies and processes.
Job Requirements
- Health and Safety: Ensure plant objectives for safety are met, with a focus on accident reduction and 5S+1 program success.
- Quality: Drive complaint reduction, enhance GMP compliance, and foster a culture of right-first-time and problem-solving.
- Service: Meet customer expectations by delivering products on time, understanding needs, and creating opportunities for Exceptional Customer Experience (ECE).
- Continuous Improvement: Lead projects for annual productivity improvements aligned with budget targets (efficiency, unit cost, COPQ).
- TEOA: Implement tools to achieve star ratings, driving performance improvements throughout the business.
- People: Manage staff selection, performance, reviews, 1:1 meetings, and development planning for consistency in these areas.
- KPIs: Utilize KPIs to manage and improve output, efficiency, and cost goals, including regular reporting and issue escalation for timely resolution.
- Communication: Lead Plant communications for the Focus Factory in alignment with the process.
- S&OP and Budgeting: Support the processes, ensuring capacity aligns with budget and costs are in line.
- NPD Support: Integrate new products to meet plant and customer expectations, putting recovery plans in place for line ramps or changes.
- Key Business Responsibilities: Handle other key business tasks as needed.
What your background should look like
- Minimum 7-10 years relevant experience in business/manufacturing.
- Bachelor’s degree qualified in a related discipline.
- Experience/qualification in lean discipline with process improvement and problem-solving experience is advantageous.
- Proven leadership ability, motivating individuals and cross-functional teams.
- Excellent communication skills at all organizational levels.
- Demonstrated decision-making ability and a willingness to accept responsibility.
- Knowledge and experience in Lean Manufacturing, Continuous Improvement, Project Management, or NPI.
- Drive organizational change and support business decisions/initiatives.
- Other responsibilities as assigned
This position requires access to information which is subject to stringent controls under the International Traffic in Arms Regulations (ITAR) or Export Administration Regulations (EAR). Applicants must be a U.S. citizen or national, U.S. lawful permanent resident, person granted asylee status in the U.S., or person admitted into the U.S. as a refugee.
Competencies
ABOUT TE CONNECTIVITY
TE Connectivity plc (NYSE: TEL) is a global industrial technology leader creating a safer, sustainable, productive, and connected future. As a trusted innovation partner, our broad range of connectivity and sensor solutions enable the distribution of power, signal and data to advance next-generation transportation, energy networks, automated factories, data centers enabling artificial intelligence, and more.
Our more than 90,000 employees, including 10,000 engineers, work alongside customers in approximately 130 countries. In a world that is racing ahead, TE ensures that EVERY CONNECTION COUNTS. Learn more at www.te.com and on LinkedIn, Facebook, WeChat, Instagram and X (formerly Twitter).
- Competitive base salary commensurate with experience: $142,800 - $214,100 (subject to change dependent on physical location)
- Posted salary ranges are made in good faith. TE Connectivity reserves the right to adjust ranges depending on the experience/qualification of the selected candidate as well as internal and external equity.
- Total Compensation = Base Salary + Incentive(s) + Benefits
BENEFITS
- A comprehensive benefits package including health insurance, 401(k), disability, life insurance, employee stock purchase plan, paid time off and voluntary benefits.
EOE, Including Disability/Vets
IMPORTANT NOTICE REGARDING RECRUITMENT FRAUD
TE Connectivity has become aware of fraudulent recruitment activities being conducted by individuals or organizations falsely claiming to represent TE Connectivity. Please be advised that TE Connectivity never requests payment or fees from job applicants at any stage of the recruitment process. All legitimate job openings are posted exclusively on our official careers website at te.com/careers, and all email communications from our recruitment team will come only from actual email addresses ending in @te.com. If you receive any suspicious communications, we strongly advise you not to engage or provide any personal information, and to report the incident to your local authorities.
Job Locations:
1000 LUCAS WAY
HAMPTON, Virginia 23666
United States
Service Operations Manager Jobs by Experience Level
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Find JobsService Operations Manager Job Market
Who's Hiring
- CVS Health49
- Goodwill Southern California15
- The SSA9
- Lockheed Martin9
- Jiffy Lube8
Top Industries Hiring
- Retail
- Manufacturing
- Construction & Real Estate
- Consulting & Professional Services
- Insurance
What Employers Look For
The qualifications that appear most often in service operations manager jobs.
- 3-7 years of experience in service, customer, or field operations management
- Proficiency with service management platforms such as ServiceNow, Zendesk, or Salesforce Service Cloud
- Demonstrated ability to build and manage KPIs, SLAs, and operational reporting
- Experience leading cross-functional teams and coordinating with technical or field staff
- Bachelor's degree in business, operations management, or a related discipline
- Familiarity with ITIL frameworks, Lean methodologies, or Six Sigma principles
Tips for Your Service Operations Manager Job Search
Quantify efficiency gains on your resume
Service operations manager roles attract candidates who can show measurable impact. Replace vague descriptions with numbers: reduction in ticket resolution time, cost savings from process changes, or headcount managed across shifts. Hiring managers scan for these specifics immediately.
Highlight the tools you actually use
Employers filter heavily for platforms like Salesforce Service Cloud, ServiceNow, Zendesk, or SAP. List the ones you know in a dedicated skills section, not buried in job descriptions. Matching the exact tool name in your resume increases the chance of passing automated screening.
Target openings by operational model
Service operations roles differ sharply between B2B field service, call center, and internal IT operations. Narrow your search by the model you know best. Applying to the right operational context gets you past the first screen faster than a broad approach.
Apply early to roles that fit
Migrate Mate lists service operations manager openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Prepare a process improvement story
Nearly every service operations manager interview includes a question about fixing a broken process. Have a concise example ready: what the problem was, what you changed, and what the result was. Walk through it in under two minutes without prompting.
Negotiate using scope, not just title
When discussing offers, frame your ask around the scope you are taking on: team size, geographic coverage, or budget responsibility. Employers in operations roles often have more flexibility on compensation when you connect it to the complexity of what you are managing.
Service Operations Manager Jobs: Frequently Asked Questions
Which companies are hiring the most service operations managers?
The companies hiring the most service operations managers right now include CVS Health, Goodwill Southern California, and The SSA, with the largest share of openings in California, Texas, and Illinois, based on current listings on Migrate Mate as of September 2026. Demand is concentrated in industries with large customer-facing or field service functions, such as healthcare, logistics, and enterprise technology.
How many service operations manager jobs are remote?
About 56% of service operations manager openings are fully remote or hybrid as of September 2026, though a significant portion require on-site presence to manage field teams or physical service locations. Sub-areas with the highest remote share include customer success operations, IT service management, and business process operations roles that rely on digital workflows rather than in-person coordination.
How do you become a service operations manager?
Start in a frontline service, support, or operations coordinator role to build direct exposure to service workflows and team dynamics. Move into a team lead or supervisor position to develop people management skills, then pursue a manager role once you can demonstrate ownership of SLAs and process improvements. Familiarity with service management platforms and a working knowledge of frameworks like ITIL accelerates the path.
Can you get a service operations manager role without much experience?
Yes, but you'll need to position adjacent experience strategically. Candidates who have led projects, owned a measurable process improvement, or managed a small team in a coordinator or analyst role can compete for junior service operations manager positions. Targeting mid-size companies or high-growth startups, where operational structure is still being built, gives you a better entry point than large enterprises with rigid leveling.
What does the service operations manager interview process look like?
Most processes start with a recruiter screen focused on your operational background and tools experience, followed by a hiring manager interview that goes deep on how you build processes and handle performance gaps. Later rounds typically include a panel with cross-functional partners such as product, sales, or engineering, and often a case exercise where you diagnose a broken service process or redesign a workflow. Expect questions about conflict resolution across teams and how you use data to drive decisions.
Where can I find and apply to service operations manager jobs?
You can find and apply to service operations manager jobs on Migrate Mate, which lists current openings from across the United States. Find the roles that fit your background and apply directly to each listing. No detours to other sites, no extra steps.
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