Entry Level Service Operations Manager Jobs
New grad service operations manager jobs welcome recent graduates and entry level candidates with zero to two years of experience, where a strong internship background or hands-on project work can matter more than a long resume. Most openings are on-site roles across Technology & Software and Healthcare & Medical Services, with employers like iFlow, USA Truck Logistics, and Carteret Health Care hiring at this level now.
Find JobsOverview
Showing 5 of 5+ Entry Level Service Operations Manager jobs
Looking for more entry level service operations manager jobs?
Explore related role searches to find more openings that fit.
See related jobsRole: Manufacturing Operations Support Service Delivery Manager
Location: Greensboro, NC
Duration: Long-term
We are seeking a highly motivated and experienced Manufacturing IT Service Delivery Manager - Operations Support with a minimum of 2 years of experience to join our dynamic digital solution manufacturing team. This position is ideal for a candidate with experience leading IT service delivery in manufacturing environments, particularly supporting MOM/MES (Siemens Opcenter) applications, who excels at driving operational stability, process maturity, and continuous improvement through strong leadership and stakeholder collaboration. The successful candidate will be responsible for overseeing end-to-end service operations, including incident/problem/change/release management, managing application updates and integrations, delivering data-driven operational reporting, leading Kaizen initiatives, and ensuring reliable system performance that supports production uptime, quality, and efficiency.
Service Delivery & Operations
- Serve as the primary IT contact for plant operations on MOM/Opcenter; align service priorities to production schedules and business SLAs/OLAs.
- Own and mature Incident, Request, Problem, Change, and Release processes; maintain performance against MTTR, first-time fix, backlog health, and change success rate.
- Lead major incident command, root cause analysis, corrective actions, and executive communication; ensure lessons learned are institutionalized.
Application & Integration Management
- Plan, schedule, and execute configuration updates, patches, and releases for MOM/Opcenter and key integrations.
- Collaborate with application vendors and internal engineering to capture requirements, validate solutions, and deliver secure, compliant deployments.
- Explain architecture and change impacts to non-technical stakeholders in clear business terms.
Operational Reporting & Executive Communication
- Establish a reporting framework (weekly operations, monthly service reviews) detailing incidents, root cause themes, availability, capacity, change/release outcomes, user satisfaction, and cost to serve.
- Present concise, business-relevant updates to plant leadership and executives; ensure transparency of risk, remediation plans, and delivered value.
Continuous Improvement (Kaizen) & Proposals
- Lead Kaizen initiatives to improve reliability, efficiency, and user experience; foster team-wide participation and share best practices.
- Develop improvement proposals with quantified benefits (e.g., downtime reduction, throughput/quality gains, ticket volume decrease, cost avoidance) and track realized outcomes versus targets.
- Standardize policies/SOPs while ensuring compliance with standards and regulations.
People Leadership & Culture
- Lead and coach the operations support team; set vision, objectives, and development plans; mentor for performance and career growth.
- Build a collaborative, ethical culture that promotes accountability, continuous learning, and high morale; ensure compliance with company policies and applicable regulations.
Stakeholder & Customer Engagement
- Maintain strong relationships with operations, quality, maintenance, engineering, and production planning; ensure responsive, solution-oriented service.
- Identify opportunities to expand business value through automation, data visibility, and process optimization; align initiatives to operational goals.
Minimum Qualification
Required Education & Experience:
- 2+ years in IT operations/service management, including on-site manufacturing support and application management for MOM/MES or relevant domain.
- Bachelor’s degree in mechanical engineering, electrical engineering, computer engineering, computer science, or related field; and/or commensurate work experience.
- Demonstrated leadership of teams delivering technical support and service improvements in a manufacturing environment.
- Strong analytical and problem-solving skills; proven ability to drive root-cause and preventative actions.
- Excellent communication & reporting skills; ability to communicate clearly to management, users, and peers.
- Proficiency with ticket systems and Microsoft Office; familiarity with web-based business tools.
- Hands-on or solid understanding of application development methodologies and DevOps practices supporting reliable releases.
Preferred Qualifications
- Large/remote team leadership; ability to follow/enforce processes and security guidelines and communicate them effectively to users.
- Strong organization and time management; reliable, professional work ethic; commitment to exceptional customer service and prompt ticket resolution.
- Effective negotiation and expectation management with internal/external stakeholders.
- Attention to detail and a commitment to delivering high-quality work.
- Experience working in global/cross-cultural environments.
Position Type/Expected Hours Of Work
- This is a contract-to-hire position. Occasional evening and weekend work may be required as job duties demand.
- Working hours are MONDAY - FRIDAY from 8 AM - 5 PM.
- Specified shifts if needed. This position does not require travel.
Role: Manufacturing Operations Support Service Delivery Manager
Location: Greensboro, NC
Duration: Long-term
We are seeking a highly motivated and experienced Manufacturing IT Service Delivery Manager - Operations Support with a minimum of 2 years of experience to join our dynamic digital solution manufacturing team. This position is ideal for a candidate with experience leading IT service delivery in manufacturing environments, particularly supporting MOM/MES (Siemens Opcenter) applications, who excels at driving operational stability, process maturity, and continuous improvement through strong leadership and stakeholder collaboration. The successful candidate will be responsible for overseeing end-to-end service operations, including incident/problem/change/release management, managing application updates and integrations, delivering data-driven operational reporting, leading Kaizen initiatives, and ensuring reliable system performance that supports production uptime, quality, and efficiency.
Service Delivery & Operations
- Serve as the primary IT contact for plant operations on MOM/Opcenter; align service priorities to production schedules and business SLAs/OLAs.
- Own and mature Incident, Request, Problem, Change, and Release processes; maintain performance against MTTR, first-time fix, backlog health, and change success rate.
- Lead major incident command, root cause analysis, corrective actions, and executive communication; ensure lessons learned are institutionalized.
Application & Integration Management
- Plan, schedule, and execute configuration updates, patches, and releases for MOM/Opcenter and key integrations.
- Collaborate with application vendors and internal engineering to capture requirements, validate solutions, and deliver secure, compliant deployments.
- Explain architecture and change impacts to non-technical stakeholders in clear business terms.
Operational Reporting & Executive Communication
- Establish a reporting framework (weekly operations, monthly service reviews) detailing incidents, root cause themes, availability, capacity, change/release outcomes, user satisfaction, and cost to serve.
- Present concise, business-relevant updates to plant leadership and executives; ensure transparency of risk, remediation plans, and delivered value.
Continuous Improvement (Kaizen) & Proposals
- Lead Kaizen initiatives to improve reliability, efficiency, and user experience; foster team-wide participation and share best practices.
- Develop improvement proposals with quantified benefits (e.g., downtime reduction, throughput/quality gains, ticket volume decrease, cost avoidance) and track realized outcomes versus targets.
- Standardize policies/SOPs while ensuring compliance with standards and regulations.
People Leadership & Culture
- Lead and coach the operations support team; set vision, objectives, and development plans; mentor for performance and career growth.
- Build a collaborative, ethical culture that promotes accountability, continuous learning, and high morale; ensure compliance with company policies and applicable regulations.
Stakeholder & Customer Engagement
- Maintain strong relationships with operations, quality, maintenance, engineering, and production planning; ensure responsive, solution-oriented service.
- Identify opportunities to expand business value through automation, data visibility, and process optimization; align initiatives to operational goals.
Minimum Qualification
Required Education & Experience:
- 2+ years in IT operations/service management, including on-site manufacturing support and application management for MOM/MES or relevant domain.
- Bachelor’s degree in mechanical engineering, electrical engineering, computer engineering, computer science, or related field; and/or commensurate work experience.
- Demonstrated leadership of teams delivering technical support and service improvements in a manufacturing environment.
- Strong analytical and problem-solving skills; proven ability to drive root-cause and preventative actions.
- Excellent communication & reporting skills; ability to communicate clearly to management, users, and peers.
- Proficiency with ticket systems and Microsoft Office; familiarity with web-based business tools.
- Hands-on or solid understanding of application development methodologies and DevOps practices supporting reliable releases.
Preferred Qualifications
- Large/remote team leadership; ability to follow/enforce processes and security guidelines and communicate them effectively to users.
- Strong organization and time management; reliable, professional work ethic; commitment to exceptional customer service and prompt ticket resolution.
- Effective negotiation and expectation management with internal/external stakeholders.
- Attention to detail and a commitment to delivering high-quality work.
- Experience working in global/cross-cultural environments.
Position Type/Expected Hours Of Work
- This is a contract-to-hire position. Occasional evening and weekend work may be required as job duties demand.
- Working hours are MONDAY - FRIDAY from 8 AM - 5 PM.
- Specified shifts if needed. This position does not require travel.
See All 5 Entry Level Service Operations Manager Jobs
Find roles that match your experience and apply in just a few clicks.
Find JobsEntry Level Service Operations Manager Job Market
Who's Hiring
Top Industries Hiring
- Technology & Software
- Healthcare & Medical Services
Entry Level Service Operations Manager Jobs: Frequently Asked Questions
How do I get an entry level service operations manager job?
Focus on demonstrating process thinking and organizational skills, even through internships, volunteer coordination, or academic projects. Employers at this level look for candidates who can track workflows, communicate across teams, and solve operational bottlenecks. Familiarity with ticketing systems, scheduling tools, or basic data reporting gives you a concrete edge. Tailor your resume to show measurable impact, however small the scope.
Which companies hire entry level service operations managers?
Companies hiring entry level service operations managers right now include iFlow, USA Truck Logistics, and Carteret Health Care, based on current listings on Migrate Mate as of November 2026. At this level, hiring tends to come from mid-size and large organizations that have structured operations teams and the capacity to onboard and develop junior hires.
Are there remote entry level service operations manager jobs?
Yes, though most entry level openings still favor on-site or hybrid arrangements. About 0% of entry level service operations manager openings are remote or hybrid as of November 2026, so candidates who can commute to a physical location will have access to a broader set of opportunities at this stage.
Are these new grad service operations manager jobs?
Yes, these listings include new grad, recent graduate, and junior service operations manager roles. A new grad-friendly posting typically welcomes zero to two years of experience and treats internships, co-ops, or a strong portfolio of operational work as equivalent to full-time history. Look for postings that list internship experience as acceptable or describe training and mentorship programs.
Which industries hire the most entry level service operations managers?
Entry Level service operations manager roles concentrate in Technology & Software and Healthcare & Medical Services, based on current listings on Migrate Mate as of November 2026. These sectors tend to have high operational volume and recurring service delivery needs, which creates consistent demand for junior candidates who can support coordination, logistics, and process improvement work.