Mid Level Service Operations Manager Jobs
Mid level service operations manager jobs go to professionals ready to own process workflows end to end, mentor junior staff, and drive operational decisions with limited oversight. Hiring runs across Energy, Staffing & Recruiting, and Technology & Software, with employers like Suburban Propane, Jobot, and TikTok competing for service operations managers at this level now.
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DESCRIPTION
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.
The Power & Cooling (PAC) team is seeking a results-oriented leader with strong business judgement and experience working with internal and external stakeholders to lead material management execution for Data Center Power & Cooling equipment. Our Materials Manager Leaders are high-energy self-starters who are excited to develop their people and work across functions to deliver long-lead equipment on time to its Need By Date (NBD).
As a member of the Power and Cooling Supply Chain Management Team, this role leads one of the Supply Execution teams — the Materials Managers who take a clean, executable demand signal and drive it through to delivered equipment. You will be accountable for on-time delivery across your team’s portfolio of clusters and sites, for the standard of execution your team runs to, and for developing a largely new team into a consistent, high-performing operation.
As the leader of a Power and Cooling Supply Execution team, you will manage a team of eight to nine Materials Managers who are responsible for orchestrating the flow of long-lead equipment (LLE) from a clean demand signal through to delivery across their assigned clusters and sites. This team owns the end-to-end (E2E) stakeholder management, date management, and escalation resolution for data center builds within their portfolio, working the signal by time horizon — the current year as the work in hand, the next year as the priority to lock — to guarantee that upstream dependencies are completed on time and equipment is delivered to its Need By Date (NBD). This role’s primary responsibility is to deliver on-time equipment at scale and to work with our internal customers and business partners to resolve the escalations that put delivery dates at risk.
You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own projects through completion.
Key job responsibilities
- The Materials Managers Leader is a people leader who owns the on-time delivery of long-lead equipment (LLE) for a portfolio of AWS data center clusters, through a team of Materials Managers. This role drives execution consistency, date integrity, and escalation resolution so equipment arrives on time to its Need By Date (NBD).
- Team Leadership and Development — You will lead, coach, and develop a team of eight to nine Materials Managers — many early in their PAC tenure — building a consistent, teachable standard of execution in place of individual improvisation, and creating the growth paths that keep a largely new team engaged and retained.
- Delivery Execution to the Need By Date — You will own on-time delivery across your team’s portfolio, holding the team to a single, sharp scope: managing the dates to the NBD. You will drive a standard operating rhythm rather than many personal methods, so execution becomes consistent, teachable, and measurable.
- Date Integrity and Risk Management — You will ensure your team tracks supplier delivery commitments against construction need-by dates and maintains trustworthy dates, serving as an early-warning system for schedule impacts. While Global Supply Chain Managers handle supplier negotiations, you will partner with them to highlight risk and support mitigation, and drive build-prioritization decisions as a key liaison to the business.
- Stakeholder Management and Escalation — You will own the cross-functional relationships your team depends on — Construction Managers, Technical Infrastructure Program Managers (TIPMs), Global Category Managers (GCMs), and suppliers — and act as the escalation point that unblocks delivery issues before they impact construction schedules, leading war-room sessions when needed.
- Handover Discipline — You will run clean handovers on both sides of your team’s scope: receiving a clean, executable demand signal from Demand & S&OP, and transferring ownership to the Post-Delivery unit at the moment of delivery — so nothing falls between functions.
- Success in this role directly impacts AWS’s ability to deliver data centers on schedule, with performance measured by on-time delivery to NBD, execution consistency, and the development of the team — rather than supplier negotiations and capacity management.
A day in the life
- Communicate ideas concisely to a wide variety of stakeholders, for purposes ranging from informative to securing approvals from executives.
- Embody a true pioneering spirit, willing to “get your hands dirty” in a start-up environment while simultaneously developing processes, automation, and delivering results.
- Clearly define data requirements and metrics, working with teams to implement the entire data flow from capture to presentation and management.
- Apply high attention to detail and a proven ability to manage multiple, competing priorities simultaneously.
- Keen on developing and training people to improve skills and capabilities for sustainable and continuous improvement.
About the team
Why AWS Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship and Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
BASIC QUALIFICATIONS
- 5+ years of business development, direct technology services sales, partnership management, or sourcing new business experience
- Experience in business development, direct technology services sales, partnership management, or sourcing new business
PREFERRED QUALIFICATIONS
- Experience in cloud or account management, with a proven track record of managing high-performing teams and projects
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
LOCATION
USA, TX, Austin - 162,700.00 - 220,200.00 USD annually
USA, WA, Seattle - 162,700.00 - 220,200.00 USD annually
DESCRIPTION
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.
The Power & Cooling (PAC) team is seeking a results-oriented leader with strong business judgement and experience working with internal and external stakeholders to lead material management execution for Data Center Power & Cooling equipment. Our Materials Manager Leaders are high-energy self-starters who are excited to develop their people and work across functions to deliver long-lead equipment on time to its Need By Date (NBD).
As a member of the Power and Cooling Supply Chain Management Team, this role leads one of the Supply Execution teams — the Materials Managers who take a clean, executable demand signal and drive it through to delivered equipment. You will be accountable for on-time delivery across your team’s portfolio of clusters and sites, for the standard of execution your team runs to, and for developing a largely new team into a consistent, high-performing operation.
As the leader of a Power and Cooling Supply Execution team, you will manage a team of eight to nine Materials Managers who are responsible for orchestrating the flow of long-lead equipment (LLE) from a clean demand signal through to delivery across their assigned clusters and sites. This team owns the end-to-end (E2E) stakeholder management, date management, and escalation resolution for data center builds within their portfolio, working the signal by time horizon — the current year as the work in hand, the next year as the priority to lock — to guarantee that upstream dependencies are completed on time and equipment is delivered to its Need By Date (NBD). This role’s primary responsibility is to deliver on-time equipment at scale and to work with our internal customers and business partners to resolve the escalations that put delivery dates at risk.
You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own projects through completion.
Key job responsibilities
- The Materials Managers Leader is a people leader who owns the on-time delivery of long-lead equipment (LLE) for a portfolio of AWS data center clusters, through a team of Materials Managers. This role drives execution consistency, date integrity, and escalation resolution so equipment arrives on time to its Need By Date (NBD).
- Team Leadership and Development — You will lead, coach, and develop a team of eight to nine Materials Managers — many early in their PAC tenure — building a consistent, teachable standard of execution in place of individual improvisation, and creating the growth paths that keep a largely new team engaged and retained.
- Delivery Execution to the Need By Date — You will own on-time delivery across your team’s portfolio, holding the team to a single, sharp scope: managing the dates to the NBD. You will drive a standard operating rhythm rather than many personal methods, so execution becomes consistent, teachable, and measurable.
- Date Integrity and Risk Management — You will ensure your team tracks supplier delivery commitments against construction need-by dates and maintains trustworthy dates, serving as an early-warning system for schedule impacts. While Global Supply Chain Managers handle supplier negotiations, you will partner with them to highlight risk and support mitigation, and drive build-prioritization decisions as a key liaison to the business.
- Stakeholder Management and Escalation — You will own the cross-functional relationships your team depends on — Construction Managers, Technical Infrastructure Program Managers (TIPMs), Global Category Managers (GCMs), and suppliers — and act as the escalation point that unblocks delivery issues before they impact construction schedules, leading war-room sessions when needed.
- Handover Discipline — You will run clean handovers on both sides of your team’s scope: receiving a clean, executable demand signal from Demand & S&OP, and transferring ownership to the Post-Delivery unit at the moment of delivery — so nothing falls between functions.
- Success in this role directly impacts AWS’s ability to deliver data centers on schedule, with performance measured by on-time delivery to NBD, execution consistency, and the development of the team — rather than supplier negotiations and capacity management.
A day in the life
- Communicate ideas concisely to a wide variety of stakeholders, for purposes ranging from informative to securing approvals from executives.
- Embody a true pioneering spirit, willing to “get your hands dirty” in a start-up environment while simultaneously developing processes, automation, and delivering results.
- Clearly define data requirements and metrics, working with teams to implement the entire data flow from capture to presentation and management.
- Apply high attention to detail and a proven ability to manage multiple, competing priorities simultaneously.
- Keen on developing and training people to improve skills and capabilities for sustainable and continuous improvement.
About the team
Why AWS Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship and Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
BASIC QUALIFICATIONS
- 5+ years of business development, direct technology services sales, partnership management, or sourcing new business experience
- Experience in business development, direct technology services sales, partnership management, or sourcing new business
PREFERRED QUALIFICATIONS
- Experience in cloud or account management, with a proven track record of managing high-performing teams and projects
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
LOCATION
USA, TX, Austin - 162,700.00 - 220,200.00 USD annually
USA, WA, Seattle - 162,700.00 - 220,200.00 USD annually
See All 8 Mid Level Service Operations Manager Jobs
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Find JobsMid Level Service Operations Manager Job Market
Who's Hiring
Top Industries Hiring
- Energy
- Staffing & Recruiting
- Technology & Software
- Healthcare & Medical Services
Mid Level Service Operations Manager Jobs: Frequently Asked Questions
How do I get a mid level service operations manager job?
Position yourself as someone who has moved beyond executing tasks to owning outcomes. Highlight specific processes you have redesigned, teams you have coordinated, or service metrics you have improved. Employers at this level want candidates who can demonstrate independent judgment, cross-functional communication, and measurable operational impact, so make those examples concrete and quantifiable in your resume and interviews.
Which companies hire mid level service operations managers?
Companies hiring mid level service operations managers right now include Suburban Propane, Jobot, and TikTok, based on current listings on Migrate Mate as of November 2026. Hiring at this level comes from a broad mix of employers, including large enterprises building out dedicated operations functions and mid-size organizations where a single manager owns a wide scope of service delivery.
Are there remote mid level service operations manager jobs?
Yes, though availability varies by industry and employer. About 0% of mid level service operations manager openings are remote or hybrid as of November 2026, reflecting demand from organizations that have restructured operations teams around distributed workflows. On-site roles remain common in sectors where service delivery is tied to a physical location or customer-facing environment.
How do I move up to a mid level service operations manager role?
Progression from entry level into a mid level service operations manager role comes from accumulating ownership, not just experience. Focus on leading a project from start to finish, improving a service metric you can quantify, and learning to coordinate across departments without heavy supervision. Employers promoting or hiring at this level look for candidates who have demonstrated initiative, built process knowledge, and delivered measurable results independently.
Which industries hire the most mid level service operations managers?
Mid Level service operations manager roles concentrate in Energy, Staffing & Recruiting, and Technology & Software, based on current listings on Migrate Mate as of November 2026. These sectors tend to drive hiring at this level because they operate complex, high-volume service functions that require experienced managers who can own day-to-day performance without constant senior oversight.