Remote Service Operations Manager Jobs
Remote service operations manager jobs are in active demand across the U.S., with remote-first firms and distributed teams hiring across technology, financial services, and business process outsourcing. Employers hiring remotely right now include ABB, Kentro, and Medlogix. Find a role that fits below and apply directly.
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Showing 4 of 6+ Remote Service Operations Manager jobs
At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.
This position reports to:
Director, Data Center Services Center of Excellence
In this role you will be responsible for running the day-to-day service activities for the Data Center Services Center Of Excellence, in the Electrification Services division for the United States, ensuring that we consistently exceed customer expectations.
You will have full accountability for the day-to-day execution within the Data Center Service segment as well as a central role in the development of our surge team for both the Data Center segment and the overall Field Services organization.
The work model for this role is: Remote within the U.S., with a preference for candidates located in the Western or Mountain Time Zones.
This role is contributing to the ELSE Data Center Services Center of Excellence in the United States.
You will be mainly accountable for:
- Improves service availability, quality, and customer experience across all field service operations.
- Develops, implements, and reviews field service strategy aligned with global business objectives.
- Ensures strong customer focus, urgency, and care in all service interactions to drive retention.
- Drives continuous improvement, first‑time‑right execution, and KPI‑based performance management.
- Identifies on‑site opportunities to enhance customer operations and communicates them to account teams.
- Leads a culture of operational excellence, risk management, and effective end‑to‑end service delivery.
- Manages resource planning, workload balancing, and compliance with all HSE standards and ABB Way requirements.
- Oversees Surge Team operations, including onboarding, training, compliance, and validation of timesheets, expenses, and supplier invoices.
- Provides leadership, coaching, and development for Field Service Engineers/Technicians to ensure high‑quality execution.
- Collaborates across ABB teams to assign personnel, resolve technical issues, support project execution, and drive continuous improvement.
Qualifications for the role:
- A Bachelor’s Degree in Engineering or Business or commensurate experience.
- Sound knowledge of Data Center Start-up and Commissioning strategies, field service personnel development and the electrical industry within the Data Center market.
- Knowledge of MS suite of products including MS Project, Google suite of products (Sheets, Docs, Drive, and Slides), SAP, and project issue resolution software (BIM, Compass, CxAlloy, Procore, etc.).
- Must be able to interpret and work from engineering drawings and technical specifications.
- Technical understanding of power delivery equipment: transformers, switchgear, breakers, relays, etc.
- Maintain high standards for safety and housekeeping and assure compliance with all environmental regulations.
- Strong leadership, clear communication, teamwork, and a proven customer‑focused mindset.
- Willing to travel up to 50% of time.
- Candidates must already have a work authorization that would permit them to work for ABB in the US.
What's in it for you
We empower you to take initiative, challenge ideas, and lead with confidence. You’ll grow through meaningful work, continuous learning, and support that’s tailored to your goals. Every idea you share and every action you take contributes to something bigger.
ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.
All qualified applicants will receive consideration for employment without regard to their sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.
For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf
As an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.
Protected Veterans and Individuals with Disabilities may request reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com. Resumes and applications will not be accepted in this manner.
While base salary is determined by things such as the successful applicant’s qualifications and experience, this position is expected to pay between $119,000 and $190,400 annually and is eligible for a short-term incentive plan/annual bonus.
ABB Benefit Summary for eligible US employees
[excludes ABB E-mobility, Athens union, Puerto Rico]
Go to MyBenefitsABB.com and click on “Candidate/Guest” to learn more.
Health, Life & Disability
- Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
- Choice between two dental plan options: Core and Core Plus.
- Vision benefit.
- Company paid life insurance (2X base pay).
- Company paid AD&D (1X base pay).
- Voluntary life and AD&D – 100% employee paid up to maximums.
- Short Term Disability – up to 26 weeks – Company paid.
- Long Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay.
- Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance).
- Parental Leave – up to 6 weeks.
- Employee Assistance Program.
- Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption.
- Employee discount program.
Retirement
- 401k Savings Plan with Company Contributions.
- Employee Stock Acquisition Plan (ESAP).
Time off
- ABB provides 11 paid holidays.
- Salaried exempt positions are provided vacation under a permissive time away policy.
Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.
Ready to make an impact?
Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.
At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.
This position reports to:
Director, Data Center Services Center of Excellence
In this role you will be responsible for running the day-to-day service activities for the Data Center Services Center Of Excellence, in the Electrification Services division for the United States, ensuring that we consistently exceed customer expectations.
You will have full accountability for the day-to-day execution within the Data Center Service segment as well as a central role in the development of our surge team for both the Data Center segment and the overall Field Services organization.
The work model for this role is: Remote within the U.S., with a preference for candidates located in the Western or Mountain Time Zones.
This role is contributing to the ELSE Data Center Services Center of Excellence in the United States.
You will be mainly accountable for:
- Improves service availability, quality, and customer experience across all field service operations.
- Develops, implements, and reviews field service strategy aligned with global business objectives.
- Ensures strong customer focus, urgency, and care in all service interactions to drive retention.
- Drives continuous improvement, first‑time‑right execution, and KPI‑based performance management.
- Identifies on‑site opportunities to enhance customer operations and communicates them to account teams.
- Leads a culture of operational excellence, risk management, and effective end‑to‑end service delivery.
- Manages resource planning, workload balancing, and compliance with all HSE standards and ABB Way requirements.
- Oversees Surge Team operations, including onboarding, training, compliance, and validation of timesheets, expenses, and supplier invoices.
- Provides leadership, coaching, and development for Field Service Engineers/Technicians to ensure high‑quality execution.
- Collaborates across ABB teams to assign personnel, resolve technical issues, support project execution, and drive continuous improvement.
Qualifications for the role:
- A Bachelor’s Degree in Engineering or Business or commensurate experience.
- Sound knowledge of Data Center Start-up and Commissioning strategies, field service personnel development and the electrical industry within the Data Center market.
- Knowledge of MS suite of products including MS Project, Google suite of products (Sheets, Docs, Drive, and Slides), SAP, and project issue resolution software (BIM, Compass, CxAlloy, Procore, etc.).
- Must be able to interpret and work from engineering drawings and technical specifications.
- Technical understanding of power delivery equipment: transformers, switchgear, breakers, relays, etc.
- Maintain high standards for safety and housekeeping and assure compliance with all environmental regulations.
- Strong leadership, clear communication, teamwork, and a proven customer‑focused mindset.
- Willing to travel up to 50% of time.
- Candidates must already have a work authorization that would permit them to work for ABB in the US.
What's in it for you
We empower you to take initiative, challenge ideas, and lead with confidence. You’ll grow through meaningful work, continuous learning, and support that’s tailored to your goals. Every idea you share and every action you take contributes to something bigger.
ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.
All qualified applicants will receive consideration for employment without regard to their sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.
For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf
As an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.
Protected Veterans and Individuals with Disabilities may request reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com. Resumes and applications will not be accepted in this manner.
While base salary is determined by things such as the successful applicant’s qualifications and experience, this position is expected to pay between $119,000 and $190,400 annually and is eligible for a short-term incentive plan/annual bonus.
ABB Benefit Summary for eligible US employees
[excludes ABB E-mobility, Athens union, Puerto Rico]
Go to MyBenefitsABB.com and click on “Candidate/Guest” to learn more.
Health, Life & Disability
- Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
- Choice between two dental plan options: Core and Core Plus.
- Vision benefit.
- Company paid life insurance (2X base pay).
- Company paid AD&D (1X base pay).
- Voluntary life and AD&D – 100% employee paid up to maximums.
- Short Term Disability – up to 26 weeks – Company paid.
- Long Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay.
- Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance).
- Parental Leave – up to 6 weeks.
- Employee Assistance Program.
- Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption.
- Employee discount program.
Retirement
- 401k Savings Plan with Company Contributions.
- Employee Stock Acquisition Plan (ESAP).
Time off
- ABB provides 11 paid holidays.
- Salaried exempt positions are provided vacation under a permissive time away policy.
Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.
Ready to make an impact?
Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.
See All 6 Remote Service Operations Manager Jobs
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Find JobsRemote Service Operations Manager Job Market
Who's Hiring
Top Industries Hiring
- Manufacturing
What Employers Look For
The qualifications that appear most often in remote service operations manager jobs.
- 3-7 years of experience in service, customer, or field operations management
- Proficiency with service management platforms such as ServiceNow, Zendesk, or Salesforce Service Cloud
- Demonstrated ability to build and manage KPIs, SLAs, and operational reporting
- Experience leading cross-functional teams and coordinating with technical or field staff
- Bachelor's degree in business, operations management, or a related discipline
- Familiarity with ITIL frameworks, Lean methodologies, or Six Sigma principles
Tips for Your Remote Service Operations Manager Job Search
Apply early to remote roles that fit
Migrate Mate lists remote service operations manager openings from across the U.S. in one place, so you can find roles that match your background and apply directly without sifting through mixed or location-tied listings.
Prove async communication skills upfront
Remote hiring managers for service operations roles read your cover letter and email as a test of how you'll communicate on the job. Write in clear, structured prose that gets to the point fast, the way you'd write a cross-functional status update to a distributed team.
Surface your remote process ownership concretely
List the specific platforms you've used to manage service workflows remotely, such as Zendesk, ServiceNow, or Confluence, and tie each to a measurable outcome. Remote employers can't observe your work style, so documented results replace in-person credibility.
Target remote-first companies in your sector
Remote-first technology firms and distributed business services companies post service operations manager roles consistently because their entire service model depends on remote coordination. Focusing your search on companies built around remote delivery shortens your path to a relevant opening.
Remote Service Operations Manager Jobs: Frequently Asked Questions
How do I get a remote service operations manager job?
Remote service operations manager roles go to candidates who can demonstrate self-direction, clear written communication, and measurable process outcomes without in-person oversight. Remote employers screen heavily for async collaboration skills, familiarity with tools like Zendesk, Salesforce, or Jira, and evidence that you've managed distributed teams or cross-functional workflows. Documenting specific process improvements you led and quantifying the impact gives you a real edge in a remote applicant pool.
Which companies hire remote service operations managers?
Employers currently hiring remote service operations managers include ABB, Kentro, and Medlogix, per current remote listings on Migrate Mate as of November 2026. Remote-first technology companies, SaaS platforms, and distributed business services firms account for a large share of these openings, particularly where service delivery teams operate across multiple time zones.
Can you get a remote service operations manager job with no experience?
Yes, but remote entry-level service operations roles are harder to land because you're expected to work independently from day one without an on-site manager nearby. Companies most open to junior remote candidates tend to be high-growth SaaS or tech-enabled services firms with structured onboarding. Showing proficiency in service desk platforms, documenting any process work you've owned, and completing a relevant operations or ITIL certification can open doors when direct experience is thin.
Do you need a degree for remote service operations manager jobs?
Not always. Remote employers in this field increasingly weigh demonstrated results over formal credentials, particularly in technology and business services. A history of improving service metrics, managing vendor relationships, or leading cross-functional teams often carries more weight than a degree alone. Certifications in operations, project management, or service management frameworks like ITIL can meaningfully substitute for or reinforce a four-year degree.
Which industries hire the most remote service operations managers?
The sectors hiring the most remote service operations managers are Manufacturing, based on current remote listings on Migrate Mate as of November 2026. These industries rely on distributed service delivery teams that require coordinated operational oversight regardless of physical location, making the service operations manager role a natural fit for remote work arrangements.
See All 6 Remote Service Operations Manager Jobs
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