Remote Operations Support Specialist Jobs
Remote Operations Support Specialist jobs are in active demand across the U.S., with remote-first firms and distributed teams hiring across industries including technology, healthcare, and financial services. Employers hiring remotely right now include NASDAQ, TechSoup, and Flynn. See the openings below and apply to the ones that match your experience.
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Precise Behavioral (Precise) was established to revolutionize the behavioral healthcare ecosystem for patients, providers, and health plans. Precise is a physician-owned and led organization that enables a mix of digital, telehealth, in-person, and community resources for improved patient outcomes.
Position Overview
Precise Behavioral, Inc. is seeking a hands-on IT Support & Provider Systems Specialist to support day-to-day technology operations across employees, providers, and clinical users. This role will be responsible for ensuring smooth onboarding, device and system provisioning, user support, and effective utilization of internal systems including Microsoft 365, EMR platforms, telehealth tools, and internal applications.
This role sits within the Technology organization and works closely with the VP Technology & Information Security and cross-functional teams including Clinical Operations, Product, and Compliance.
The ideal candidate is both technically capable and service-oriented, with the ability to support internal employees as well as healthcare providers using the company’s digital platforms and potentially provide support on weekends and evenings.
Key Responsibilities
IT Support & End-User Services
- Provide day-to-day IT support for employees, contractors, and clinical providers
- Troubleshoot hardware and software issues (laptops, desktops, mobile devices, peripherals)
- Manage onboarding and offboarding of users, including system access provisioning and deprovisioning
- Support Microsoft 365 administration (email, Teams, SharePoint, permissions, troubleshooting)
- Act as first-line support for IT helpdesk requests and escalations
- Maintain IT inventory (devices, licenses, access credentials, assignments)
Provider & Clinical Technology Support
- Support providers in using EMR systems, telehealth platforms, and internal clinical tools
- Provide onboarding and training for new providers on company systems and workflows
- Serve as a point of contact for provider technology issues and usage questions
- Assist Clinical Operations in ensuring providers can effectively use scheduling, documentation, and patient communication tools
- Help troubleshoot real-time issues during provider workflows when needed
Systems & Application Support
- Assist with user management, role-based access control, and system permissions
- Support configuration and basic administration of internal applications and platforms
- Coordinate with Engineering/Product teams for bug reporting, user issues, and testing support
- Participate in user acceptance testing (UAT) for new features and releases
- Help validate workflows, documentation accuracy, and system usability
Training & Documentation
- Develop and maintain user guides, SOPs, and internal training materials
- Conduct training sessions for employees and providers on internal systems
- Support onboarding documentation for clinical and non-clinical staff
- Help improve adoption and correct usage of internal tools and platforms
- Maintain knowledge base articles and support documentation
Access, Security & Compliance Support
- Support user provisioning aligned with security and compliance policies (HIPAA-aware access control)
- Ensure proper onboarding/offboarding procedures are followed for system access
- Assist in maintaining audit logs and access documentation
- Support basic compliance requirements in coordination with Security & Compliance Manager
Cross-Functional Support
- Work closely with:
- Clinical Operations (provider support, training, workflow support)
- Engineering/Product (issue tracking, testing, feedback)
- Compliance (access control, documentation support)
- Security team (user access enforcement, device security hygiene)
- Act as a bridge between technology systems and end users (providers + staff)
Qualifications & Experience
- 2–5 years of experience in IT support, helpdesk, systems administration, or technical support roles
- Experience supporting Microsoft 365 environments (Exchange, Teams, SharePoint, Azure AD preferred)
- Familiarity with EMR/EHR systems or healthcare technology platforms strongly preferred
- Experience supporting end users in a SaaS or healthcare environment
- Strong troubleshooting skills for hardware, software, and access issues
- Basic understanding of cybersecurity and access control concepts
- Experience with ticketing systems (Jira, ServiceNow, Zendesk, etc.)
- Experience in healthcare, behavioral health, or telemedicine environments
- Exposure to HIPAA-compliant systems or regulated environments
- Experience in training users or conducting system onboarding sessions
- Familiarity with device management (Intune, endpoint management tools)
Preferred Qualifications
- Basic scripting or technical troubleshooting skills a plus
The pay range for this role is:
55,000 - 70,000 USD per year(CA)
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Who's Hiring
Top Industries Hiring
- Electronics & Hardware
What Employers Look For
The qualifications that appear most often in remote operations support specialist jobs.
- Associate or bachelor's degree in business administration, operations management, or a related field
- Proficiency with Microsoft Office Suite, especially Excel and Outlook
- Experience with CRM or ticketing platforms such as Salesforce or ServiceNow
- Strong written and verbal communication skills for cross-functional coordination
- One to three years of experience in an operations, administrative, or support role
- Ability to manage multiple priorities and meet deadlines in a fast-paced environment
Tips for Your Remote Operations Support Specialist Job Search
Apply early to remote roles that fit
Migrate Mate lists remote operations support specialist openings from across the U.S. in one place. Check it regularly and apply to roles that match your experience as soon as they post, since remote positions at distributed teams fill faster than in-office equivalents.
Highlight async communication in your resume
Remote employers need operations support specialists who document clearly and escalate efficiently without face-to-face contact. Call out specific tools you use for async work, like Confluence, Notion, or Loom, and describe how you communicate updates and resolve issues across time zones.
Demonstrate tool fluency before the interview
Remote operations support roles depend on platforms like Jira, Zendesk, Salesforce, or ServiceNow. Review the job description for the specific stack and be ready to walk through how you use each tool to manage workflows, track issues, and coordinate with cross-functional teams.
Frame your work history around measurable outputs
Distributed teams cannot observe your daily work, so they hire on results. Reframe each past role around what you completed, resolved, or improved, using specific numbers like tickets closed per week, process steps eliminated, or turnaround times reduced.
Remote Operations Support Specialist Jobs: Frequently Asked Questions
How do I get a remote operations support specialist job?
Target companies built around distributed teams, such as SaaS platforms, insurtech firms, and remote-first logistics companies, because they have mature systems for onboarding operations support specialists who never come into an office. Remote employers screen heavily for self-direction, clear written communication, and proficiency with tools like Jira, Slack, Confluence, and ticketing systems. Candidates who can demonstrate async coordination experience and a history of resolving issues without in-person escalation have a clear edge.
Which companies hire remote operations support specialists?
Companies hiring remote operations support specialists right now include NASDAQ, TechSoup, and Flynn, based on current remote listings on Migrate Mate as of July 2026. Remote openings for this role concentrate at remote-first technology companies, distributed healthcare platforms, and financial services firms that run operations functions entirely across distributed teams.
Can you get a remote operations support specialist job with no experience?
Yes, but remote entry-level operations support roles are harder to land than in-office equivalents because employers expect you to troubleshoot and escalate independently from day one. Remote-first SaaS companies and high-growth startups are the most likely to hire entry-level candidates. Showing documented process work, a completed operations or project management certification, or a portfolio of async communication samples can substitute effectively for direct experience.
Do you need a degree for remote operations support specialist jobs?
Not always. Many remote employers weigh demonstrated skills, tool proficiency, and a record of handling operational workflows over a formal degree. Certifications in project management, operations, or business analysis carry real weight, and candidates who can show concrete examples of process improvement, ticket resolution, or cross-functional coordination often advance past degree requirements entirely.
Which industries hire the most remote operations support specialists?
Remote operations support specialist roles concentrate in Electronics & Hardware, based on current remote listings on Migrate Mate as of July 2026. These sectors rely heavily on distributed teams and need operations support specialists who can keep workflows, systems, and internal processes running smoothly without a central physical office.
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