Remote Operations Support Specialist Jobs
Remote Operations Support Specialist jobs are in active demand across the U.S., with remote-first firms and distributed teams hiring across industries including technology, healthcare, and financial services. Employers hiring remotely right now include Bixal, Avantive, and Medlogix. See the openings below and apply to the ones that match your experience.
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Join our growing team as a Support Operations Specialist
About the role
You will own the systems, reporting, and knowledge that keep Track's Customer Support team running smoothly. Reporting to the Support Operations Manager, you will partner with Support Leadership, Product, and Engineering to tune Zendesk, build the dashboards our leaders rely on, and grow our AI and self-service tools. As our support team scales, this role exists to make every ticket easier to solve, or better yet, never needed. This is a remote, full-time role with about 10% travel.
What you will do
- Keep Zendesk running clean by tuning views, macros, triggers, automations, and routing so tickets land in the right hands the first time.
- Build dashboards that track ticket volume, backlog, response and resolution times, SLA performance, and CSAT, and flag trends before they turn into problems.
- Find the manual work slowing the team down and remove it through better workflows, automation, or documentation.
- Own the knowledge base so customers and agents find answers fast, writing and updating internal and external articles and troubleshooting guides across Track's products.
- Configure, test, and improve our AI support tools and chatbots, keeping content AI-ready and driving up ticket deflection and self-service adoption.
- Build onboarding and ongoing training for Tier 1 and Tier 2 Support so new agents ramp faster and stay current on product changes.
- Partner with Tier 3, Product, and Engineering to document known issues, defects, and workarounds, and keep user access across support tools accurate.
What you will bring
- 2+ years in customer support, support operations, or technical enablement at a SaaS or technology company.
- Hands-on admin experience with Zendesk or a similar platform, including views, macros, triggers, automations, routing, and reporting.
- Real experience implementing and optimizing AI-powered support tools, chatbots, or self-service solutions that reduced support volume.
- A track record of writing knowledge base articles, technical documentation, or training content that turns complex topics into clear, actionable steps.
- Solid command of support operations and metrics, including SLAs, escalation paths, and defect tracking, and the ability to use data to recommend process changes.
- Working knowledge of tools like Jira, Confluence, or Salesforce.
You will thrive here if
- You see the same ticket come in a third time and can't help but build the article, macro, or automation that stops it from coming back.
- You like being the connector between Support, Product, and Engineering, and you will chase down the details on a defect until the workaround is documented and the team knows about it.
- You are excited to figure out what actually works with AI in support, and you want a seat that can grow into leadership in Support Operations, AI and Support Automation, CX Operations, or Support Enablement.
Compensation
The expected starting base salary range for this role is $38.46 - $43.27 per hour, plus eligibility for a 10% annual incentive tied to company performance. Final compensation is based on relevant skills, experience, education, and geographic location.
About Track
Track is an end-to-end SaaS and Service Operating Platform for short term rental. For more than two decades we have helped hospitality professionals achieve digital transformation and operational excellence, anchored by our flagship Track Property Management System.
Our single-vendor ecosystem gives growing vacation rental companies the enterprise-class tools they need to scale, backed by 70+ integration partners, a growing suite of native features, and AI-driven tools that sharpen pricing, distribution, and guest communication. We combine deep hospitality expertise with forward-thinking technology and a customer-obsessed mindset to help property managers win.
Track is proud to be named an Inc. 5000 Fastest Growing Company in America and a People's Choice Award winner.
Our core values
These are the behaviors that shape how we work with each other, our partners, and our customers.
- Serve Others: nurturing growth to help others succeed
- Grit: taking ownership and never giving up on what matters most
- Create the Future: innovating to disrupt the status quo
Benefits and perks
- Full medical, dental, and vision coverage
- Flexible paid time off
- Health Savings Account with up to a $2,000 annual match, plus Flexible Spending Accounts
- Up to $900 a year in Wellness Rewards
- Retirement plan with employer match
- Unlimited access to professional training and development
- Company-paid life insurance and long-term disability coverage
- Flexible work environment, plus a $150 quarterly gift for personal use
Equal Employment Opportunity
We celebrate diversity of thought, culture, and background and are committed to creating an inclusive environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, disability, veteran status, or any other protected status under applicable federal, state, or local law. We comply with all applicable laws governing nondiscrimination in every location where we operate and encourage individuals from all backgrounds to apply.
If you need a reasonable accommodation to complete the application or interview process, contact HR@trackhospitality.com and we will work with you.
Ready to Level Up with us? Apply today.
Join our growing team as a Support Operations Specialist
About the role
You will own the systems, reporting, and knowledge that keep Track's Customer Support team running smoothly. Reporting to the Support Operations Manager, you will partner with Support Leadership, Product, and Engineering to tune Zendesk, build the dashboards our leaders rely on, and grow our AI and self-service tools. As our support team scales, this role exists to make every ticket easier to solve, or better yet, never needed. This is a remote, full-time role with about 10% travel.
What you will do
- Keep Zendesk running clean by tuning views, macros, triggers, automations, and routing so tickets land in the right hands the first time.
- Build dashboards that track ticket volume, backlog, response and resolution times, SLA performance, and CSAT, and flag trends before they turn into problems.
- Find the manual work slowing the team down and remove it through better workflows, automation, or documentation.
- Own the knowledge base so customers and agents find answers fast, writing and updating internal and external articles and troubleshooting guides across Track's products.
- Configure, test, and improve our AI support tools and chatbots, keeping content AI-ready and driving up ticket deflection and self-service adoption.
- Build onboarding and ongoing training for Tier 1 and Tier 2 Support so new agents ramp faster and stay current on product changes.
- Partner with Tier 3, Product, and Engineering to document known issues, defects, and workarounds, and keep user access across support tools accurate.
What you will bring
- 2+ years in customer support, support operations, or technical enablement at a SaaS or technology company.
- Hands-on admin experience with Zendesk or a similar platform, including views, macros, triggers, automations, routing, and reporting.
- Real experience implementing and optimizing AI-powered support tools, chatbots, or self-service solutions that reduced support volume.
- A track record of writing knowledge base articles, technical documentation, or training content that turns complex topics into clear, actionable steps.
- Solid command of support operations and metrics, including SLAs, escalation paths, and defect tracking, and the ability to use data to recommend process changes.
- Working knowledge of tools like Jira, Confluence, or Salesforce.
You will thrive here if
- You see the same ticket come in a third time and can't help but build the article, macro, or automation that stops it from coming back.
- You like being the connector between Support, Product, and Engineering, and you will chase down the details on a defect until the workaround is documented and the team knows about it.
- You are excited to figure out what actually works with AI in support, and you want a seat that can grow into leadership in Support Operations, AI and Support Automation, CX Operations, or Support Enablement.
Compensation
The expected starting base salary range for this role is $38.46 - $43.27 per hour, plus eligibility for a 10% annual incentive tied to company performance. Final compensation is based on relevant skills, experience, education, and geographic location.
About Track
Track is an end-to-end SaaS and Service Operating Platform for short term rental. For more than two decades we have helped hospitality professionals achieve digital transformation and operational excellence, anchored by our flagship Track Property Management System.
Our single-vendor ecosystem gives growing vacation rental companies the enterprise-class tools they need to scale, backed by 70+ integration partners, a growing suite of native features, and AI-driven tools that sharpen pricing, distribution, and guest communication. We combine deep hospitality expertise with forward-thinking technology and a customer-obsessed mindset to help property managers win.
Track is proud to be named an Inc. 5000 Fastest Growing Company in America and a People's Choice Award winner.
Our core values
These are the behaviors that shape how we work with each other, our partners, and our customers.
- Serve Others: nurturing growth to help others succeed
- Grit: taking ownership and never giving up on what matters most
- Create the Future: innovating to disrupt the status quo
Benefits and perks
- Full medical, dental, and vision coverage
- Flexible paid time off
- Health Savings Account with up to a $2,000 annual match, plus Flexible Spending Accounts
- Up to $900 a year in Wellness Rewards
- Retirement plan with employer match
- Unlimited access to professional training and development
- Company-paid life insurance and long-term disability coverage
- Flexible work environment, plus a $150 quarterly gift for personal use
Equal Employment Opportunity
We celebrate diversity of thought, culture, and background and are committed to creating an inclusive environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, disability, veteran status, or any other protected status under applicable federal, state, or local law. We comply with all applicable laws governing nondiscrimination in every location where we operate and encourage individuals from all backgrounds to apply.
If you need a reasonable accommodation to complete the application or interview process, contact HR@trackhospitality.com and we will work with you.
Ready to Level Up with us? Apply today.
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Find JobsRemote Operations Support Specialist Job Market
Who's Hiring
Top Industries Hiring
- Healthcare & Medical Services
What Employers Look For
The qualifications that appear most often in remote operations support specialist jobs.
- Associate or bachelor's degree in business administration, operations management, or a related field
- Proficiency with Microsoft Office Suite, especially Excel and Outlook
- Experience with CRM or ticketing platforms such as Salesforce or ServiceNow
- Strong written and verbal communication skills for cross-functional coordination
- One to three years of experience in an operations, administrative, or support role
- Ability to manage multiple priorities and meet deadlines in a fast-paced environment
Tips for Your Remote Operations Support Specialist Job Search
Apply early to remote roles that fit
Migrate Mate lists remote operations support specialist openings from across the U.S. in one place. Check it regularly and apply to roles that match your experience as soon as they post, since remote positions at distributed teams fill faster than in-office equivalents.
Highlight async communication in your resume
Remote employers need operations support specialists who document clearly and escalate efficiently without face-to-face contact. Call out specific tools you use for async work, like Confluence, Notion, or Loom, and describe how you communicate updates and resolve issues across time zones.
Demonstrate tool fluency before the interview
Remote operations support roles depend on platforms like Jira, Zendesk, Salesforce, or ServiceNow. Review the job description for the specific stack and be ready to walk through how you use each tool to manage workflows, track issues, and coordinate with cross-functional teams.
Frame your work history around measurable outputs
Distributed teams cannot observe your daily work, so they hire on results. Reframe each past role around what you completed, resolved, or improved, using specific numbers like tickets closed per week, process steps eliminated, or turnaround times reduced.
Remote Operations Support Specialist Jobs: Frequently Asked Questions
How do I get a remote operations support specialist job?
Target companies built around distributed teams, such as SaaS platforms, insurtech firms, and remote-first logistics companies, because they have mature systems for onboarding operations support specialists who never come into an office. Remote employers screen heavily for self-direction, clear written communication, and proficiency with tools like Jira, Slack, Confluence, and ticketing systems. Candidates who can demonstrate async coordination experience and a history of resolving issues without in-person escalation have a clear edge.
Which companies hire remote operations support specialists?
Companies hiring remote operations support specialists right now include Bixal, Avantive, and Medlogix, based on current remote listings on Migrate Mate as of November 2026. Remote openings for this role concentrate at remote-first technology companies, distributed healthcare platforms, and financial services firms that run operations functions entirely across distributed teams.
Can you get a remote operations support specialist job with no experience?
Yes, but remote entry-level operations support roles are harder to land than in-office equivalents because employers expect you to troubleshoot and escalate independently from day one. Remote-first SaaS companies and high-growth startups are the most likely to hire entry-level candidates. Showing documented process work, a completed operations or project management certification, or a portfolio of async communication samples can substitute effectively for direct experience.
Do you need a degree for remote operations support specialist jobs?
Not always. Many remote employers weigh demonstrated skills, tool proficiency, and a record of handling operational workflows over a formal degree. Certifications in project management, operations, or business analysis carry real weight, and candidates who can show concrete examples of process improvement, ticket resolution, or cross-functional coordination often advance past degree requirements entirely.
Which industries hire the most remote operations support specialists?
Remote operations support specialist roles concentrate in Healthcare & Medical Services, based on current remote listings on Migrate Mate as of November 2026. These sectors rely heavily on distributed teams and need operations support specialists who can keep workflows, systems, and internal processes running smoothly without a central physical office.
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