Remote Strategy Operations Manager Jobs
Remote Strategy Operations Manager jobs are open across the U.S. at remote-first firms and distributed teams in tech, healthcare, and professional services. Employers hiring remotely right now include n8n, Veeva Systems, and Whatnot. See the openings below and apply to the ones that match your experience.
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Showing 5 of 93+ Remote Strategy Operations Manager jobs
INTRODUCTION
Unqork’s AI-First Enterprise Development Platform is revolutionizing the way organizations build, maintain, and secure applications across their entire lifecycle. Named one of America’s Best Startup Employers by Forbes five times, Unqork provides industry-tailored solutions for customers in financial services, insurance, government, and healthcare. Unqork’s AI-first platform empowers enterprises to bring solutions to market faster, focus on AI-powered growth instead of maintenance, and leverage security and governance trusted by some of the largest companies in the world’s most regulated industries. Unqork's customers include Goldman Sachs, Marsh, BlackRock, and the U.S. Department of Health and Human Services. At Unqork, we value inclusive and innovative thinkers who boldly challenge the status quo. We encourage you to apply!
We are seeking a highly organized, process-driven CX Strategy & Operations Senior Analyst to join our CX Strategy & Operations group. This critical role serves as the operational engine behind our Customer Experience organization, directly bridging the gap between our Technical Advisory (TA), Customer Advocacy (CA) and other CX teams. You will be responsible for streamlining operational workflows, managing cross-functional technical requests, auditing financial data, and ensuring our Customer Advocacy Managers (CAMs) are fully enabled to support our accounts. If you thrive on turning unstructured processes and inputs into structured, repeatable processes and have experience optimizing tools like Jira, Zendesk and Salesforce, this role is for you.
ROLE AND RESPONSIBILITIES
The Impact U Will Make
CX Operational Excellence & Ticketing
- Escalation Management: Oversee the general ticket escalation path for the CX team, ensuring critical customer issues are routed, prioritized, and resolved efficiently.
- Environment Request Workflows: Manage and optimize the intake and fulfillment process for customer environment requests.
- CA Workgroup Operationalization: Take abstract strategy and translate it into day-to-day operations for Customer Advocacy workgroups, establishing clear metrics, tracking, and governance.
Technical Advisory (TA) & Customer Advocacy (CA) Bridge
- TA Operations Management: Act as the primary administrator for internal CX requests spanning technical toolings such as Jira, Zendesk, Conduqtor, and other internal proprietary systems.
- Bi-Monthly TAS Request Process: Co-lead and facilitate the bi-monthly Technical Advisory Services (TAS) request cycle between the TA and CA organizations to ensure resource alignment on key customer priorities.
Account & Platform Administration
- Account Assignment Governance: Maintain strict data hygiene in Salesforce (SFDC) and Zendesk (ZD) by managing the ongoing account assignment matrix for Customer Advocacy teams.
- Brand & Access Management: Own the operational workflow for provisioning and managing Vanity URLs requested by customers or internal teams.
Post-Incident & Retention Support
- Root Cause Analysis (RCA): Facilitate the review, refinement, and official publication of Root Cause Analysis documentation following major customer technical incidents.
- CAM Accountability & Follow-up: Track and drive follow-ups for Customer Advocacy Managers regarding monthly churn indicators and environment catchup gaps to protect net revenue retention.
Financial & Contract Operations
- SOW & Hours Reconciliation: Partner with Accounting to perform regular monthly reconciliations of Statements of Work (SOWs) and logged technical hours, ensuring billing accuracy against delivered services.
BASIC QUALIFICATIONS
- Experience: 3-5 years in a Customer Success Operations, Technical Operations, or Revenue Operations role within a SaaS or enterprise technology company.
- Tooling Expertise: Hands-on experience administering or utilizing Salesforce (SFDC), Zendesk, and Jira.
- Cross-Functional Communication: Proven track record acting as a liaison between deeply technical teams (like Technical Advisors/Engineers) and customer-facing teams (Customer Advocates/Account Managers).
- Data & Analytical Skills: Strong proficiency in Excel/Google Sheets for hours reconciliation and basic data tracking. Experience handling financial data or SOW structures is highly valued.
- Problem-Solving: Comfort managing Root Cause Analysis (RCA) loops and translating incident timelines into clear, digestible public documentation.
PREFERRED QUALIFICATIONS
- Process Architect: You don't just follow a workflow; you naturally look for ways to automate, document, and improve it.
- Meticulous Attention to Detail: Missing an account assignment or a line item on an SOW bothers you. You prize accuracy.
- Bias for Action: You can take a list of disparate requests from multiple teams and establish a structured priority list without constant oversight.
- An AI-forward mindset: You are an avid user of AI tools and are passionate about exploring how AI can automate workflows, enhance creativity, and increase your personal impact.
COMPENSATION, BENEFITS, & PERKS
💻 Work from home with a remote-first community
🏝 Unlimited PTO (and the encouragement to use it)
📝 Student loan payback program
🏥 100% employer-covered medical, dental, and vision options available to you and your dependents
💸 Flexible Spending Account (FSA)
🏠 Monthly stipend toward your WFH setup, vacation, development and more
💰 Employer-sponsored 401(k) with contribution match
🏋🏻♀️ Subsidized ClassPass Membership
🍼 Generous Paid Parental Leave
💲 Hiring Ranges
- Tier 1: $103,000.00 - $120,000.00
- Tier 2: $88,500.00 - $110,600.00
Unqork employs a market-driven approach to establish compensation ranges. In addition to a base salary, employees may also be eligible to receive a target incentive and company equity in the form of stock options. An employee’s compensation within the range provided above depends on a variety of factors including, but not limited to, their location, role, skillset, level of experience, and similar peer salaries. As a remote-first company, Unqork incorporates a geographic differential into our compensation structure, depending on the candidate’s location. We utilize a tiered system—Tier 1 and Tier 2—to accurately reflect local market rates and ensure our compensation packages are both fair and competitive.
Our Geographic Tiers Are Defined As Follows
- Tier 1: New York Metro, Seattle Metro, San Francisco Bay Area
- Tier 2: All other US and US territory locations
Unqork embraces a culture of security and privacy awareness by consistently safeguarding sensitive information, adhering to company policies, and actively participating in training and initiatives to protect our data and the privacy of our stakeholders.
Unqork is an equal opportunity employer. We will consider all qualified applicants without regard to race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability or age.
INTRODUCTION
Unqork’s AI-First Enterprise Development Platform is revolutionizing the way organizations build, maintain, and secure applications across their entire lifecycle. Named one of America’s Best Startup Employers by Forbes five times, Unqork provides industry-tailored solutions for customers in financial services, insurance, government, and healthcare. Unqork’s AI-first platform empowers enterprises to bring solutions to market faster, focus on AI-powered growth instead of maintenance, and leverage security and governance trusted by some of the largest companies in the world’s most regulated industries. Unqork's customers include Goldman Sachs, Marsh, BlackRock, and the U.S. Department of Health and Human Services. At Unqork, we value inclusive and innovative thinkers who boldly challenge the status quo. We encourage you to apply!
We are seeking a highly organized, process-driven CX Strategy & Operations Senior Analyst to join our CX Strategy & Operations group. This critical role serves as the operational engine behind our Customer Experience organization, directly bridging the gap between our Technical Advisory (TA), Customer Advocacy (CA) and other CX teams. You will be responsible for streamlining operational workflows, managing cross-functional technical requests, auditing financial data, and ensuring our Customer Advocacy Managers (CAMs) are fully enabled to support our accounts. If you thrive on turning unstructured processes and inputs into structured, repeatable processes and have experience optimizing tools like Jira, Zendesk and Salesforce, this role is for you.
ROLE AND RESPONSIBILITIES
The Impact U Will Make
CX Operational Excellence & Ticketing
- Escalation Management: Oversee the general ticket escalation path for the CX team, ensuring critical customer issues are routed, prioritized, and resolved efficiently.
- Environment Request Workflows: Manage and optimize the intake and fulfillment process for customer environment requests.
- CA Workgroup Operationalization: Take abstract strategy and translate it into day-to-day operations for Customer Advocacy workgroups, establishing clear metrics, tracking, and governance.
Technical Advisory (TA) & Customer Advocacy (CA) Bridge
- TA Operations Management: Act as the primary administrator for internal CX requests spanning technical toolings such as Jira, Zendesk, Conduqtor, and other internal proprietary systems.
- Bi-Monthly TAS Request Process: Co-lead and facilitate the bi-monthly Technical Advisory Services (TAS) request cycle between the TA and CA organizations to ensure resource alignment on key customer priorities.
Account & Platform Administration
- Account Assignment Governance: Maintain strict data hygiene in Salesforce (SFDC) and Zendesk (ZD) by managing the ongoing account assignment matrix for Customer Advocacy teams.
- Brand & Access Management: Own the operational workflow for provisioning and managing Vanity URLs requested by customers or internal teams.
Post-Incident & Retention Support
- Root Cause Analysis (RCA): Facilitate the review, refinement, and official publication of Root Cause Analysis documentation following major customer technical incidents.
- CAM Accountability & Follow-up: Track and drive follow-ups for Customer Advocacy Managers regarding monthly churn indicators and environment catchup gaps to protect net revenue retention.
Financial & Contract Operations
- SOW & Hours Reconciliation: Partner with Accounting to perform regular monthly reconciliations of Statements of Work (SOWs) and logged technical hours, ensuring billing accuracy against delivered services.
BASIC QUALIFICATIONS
- Experience: 3-5 years in a Customer Success Operations, Technical Operations, or Revenue Operations role within a SaaS or enterprise technology company.
- Tooling Expertise: Hands-on experience administering or utilizing Salesforce (SFDC), Zendesk, and Jira.
- Cross-Functional Communication: Proven track record acting as a liaison between deeply technical teams (like Technical Advisors/Engineers) and customer-facing teams (Customer Advocates/Account Managers).
- Data & Analytical Skills: Strong proficiency in Excel/Google Sheets for hours reconciliation and basic data tracking. Experience handling financial data or SOW structures is highly valued.
- Problem-Solving: Comfort managing Root Cause Analysis (RCA) loops and translating incident timelines into clear, digestible public documentation.
PREFERRED QUALIFICATIONS
- Process Architect: You don't just follow a workflow; you naturally look for ways to automate, document, and improve it.
- Meticulous Attention to Detail: Missing an account assignment or a line item on an SOW bothers you. You prize accuracy.
- Bias for Action: You can take a list of disparate requests from multiple teams and establish a structured priority list without constant oversight.
- An AI-forward mindset: You are an avid user of AI tools and are passionate about exploring how AI can automate workflows, enhance creativity, and increase your personal impact.
COMPENSATION, BENEFITS, & PERKS
💻 Work from home with a remote-first community
🏝 Unlimited PTO (and the encouragement to use it)
📝 Student loan payback program
🏥 100% employer-covered medical, dental, and vision options available to you and your dependents
💸 Flexible Spending Account (FSA)
🏠 Monthly stipend toward your WFH setup, vacation, development and more
💰 Employer-sponsored 401(k) with contribution match
🏋🏻♀️ Subsidized ClassPass Membership
🍼 Generous Paid Parental Leave
💲 Hiring Ranges
- Tier 1: $103,000.00 - $120,000.00
- Tier 2: $88,500.00 - $110,600.00
Unqork employs a market-driven approach to establish compensation ranges. In addition to a base salary, employees may also be eligible to receive a target incentive and company equity in the form of stock options. An employee’s compensation within the range provided above depends on a variety of factors including, but not limited to, their location, role, skillset, level of experience, and similar peer salaries. As a remote-first company, Unqork incorporates a geographic differential into our compensation structure, depending on the candidate’s location. We utilize a tiered system—Tier 1 and Tier 2—to accurately reflect local market rates and ensure our compensation packages are both fair and competitive.
Our Geographic Tiers Are Defined As Follows
- Tier 1: New York Metro, Seattle Metro, San Francisco Bay Area
- Tier 2: All other US and US territory locations
Unqork embraces a culture of security and privacy awareness by consistently safeguarding sensitive information, adhering to company policies, and actively participating in training and initiatives to protect our data and the privacy of our stakeholders.
Unqork is an equal opportunity employer. We will consider all qualified applicants without regard to race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability or age.
See All 93 Remote Strategy Operations Manager Jobs
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Find JobsRemote Strategy Operations Manager Job Market
Who's Hiring
- n8n6N
- Veeva Systems5
- Whatnot4
- BTS3
- Miratech3
Top Industries Hiring
- Technology & Software24
- Consulting & Professional Services7
- Healthcare & Medical Services5
- Retail4
- Biotechnology & Pharmaceuticals4
What Employers Look For
The qualifications that appear most often in remote strategy operations manager jobs.
- Bachelor's degree in business, economics, engineering, or a related field
- Experience with cross-functional program management and executive-level communication
- Proficiency in SQL, Excel, or data visualization tools such as Tableau or Looker
- Demonstrated ability to build and manage OKR or goal-setting frameworks
- Experience supporting strategic planning cycles, including annual and quarterly business reviews
- Familiarity with project management tools such as Asana, Jira, or Notion
Tips for Your Remote Strategy Operations Manager Job Search
Apply early to remote roles that fit
Migrate Mate lists remote strategy operations manager openings from across the U.S. in one place. Search current listings by role and apply directly to the ones that match your background before postings close.
Prove your async communication skills upfront
Remote strategy operations managers move work forward through written memos, structured Slack threads, and documented decisions. Add a writing sample or strategy memo to your application materials so hiring managers can assess your async output before the first interview.
Highlight remote-ready tools in your resume
Employers hiring remote strategy operations managers look for fluency in tools like Notion, Confluence, Asana, and Looker. Name the platforms you've used for planning, reporting, or project tracking, and tie each one to a specific work outcome.
Prepare for a remote work style interview
Remote hiring panels for strategy operations roles consistently ask how you manage competing priorities without real-time access to leadership, and how you document decisions for distributed teams. Prepare two or three concrete examples that show self-direction and async coordination rather than office-based execution.
Target remote-first companies with distributed teams
Companies built as remote-first from the start have established workflows where strategy operations managers can contribute immediately. Research whether a company's leadership team is distributed across locations, which signals genuine remote culture rather than a temporary or hybrid arrangement.
Remote Strategy Operations Manager Jobs: Frequently Asked Questions
How do I get a remote strategy operations manager job?
Target remote-first companies and distributed organizations where strategy operations managers work async by default. Remote employers screen heavily for written communication, comfort with ambiguity, and the ability to drive cross-functional initiatives without in-person oversight. A portfolio of documented process improvements, OKR frameworks, or strategic planning outputs signals you can deliver independently, which gives you a clear edge over candidates with similar experience but no remote work history.
Which companies hire remote strategy operations managers?
Employers currently hiring remote strategy operations managers include n8n, Veeva Systems, and Whatnot, per current remote listings on Migrate Mate as of June 2026. Remote-first tech companies, distributed SaaS firms, and large enterprises with globally distributed teams are among the most active hirers of strategy operations managers in fully remote roles.
Can you get a remote strategy operations manager job with no experience?
Yes, but remote entry-level strategy operations roles are harder to land because employers expect you to manage projects and communicate decisions independently from day one. Growth-stage startups and mission-driven organizations are the most likely to hire early-career candidates remotely. Showing documented examples of process ownership, committee or project leadership, or strategy work from internships or freelance engagements makes a stronger case than a blank resume.
Do you need a degree for remote strategy operations manager jobs?
Not always. Many remote employers weigh demonstrated skills, measurable results, and relevant tools experience alongside or instead of a degree for strategy operations managers. Candidates who can show outcomes, such as improved planning cycles, cost reductions, or cross-functional projects delivered on time, consistently compete well even without a traditional four-year background.
Which industries hire the most remote strategy operations managers?
Remote strategy operations manager roles concentrate in Technology & Software, Consulting & Professional Services, and Healthcare & Medical Services, based on current remote listings on Migrate Mate as of June 2026. Those sectors hire strategy operations managers remotely because their teams are distributed across time zones and need dedicated operators to keep planning, execution, and cross-functional alignment running without a central office.
See All 93 Remote Strategy Operations Manager Jobs
Find roles that match your experience and apply in just a few clicks.
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