Remote Operations Excellence Manager Jobs
Remote Operations Excellence Manager jobs are in active demand across the U.S., with remote-first firms and distributed enterprise teams hiring for process improvement leadership they can deploy without geographic limits. Industries from healthcare operations to SaaS and supply chain are building remote excellence functions, and employers hiring right now include CVS Health, Alvarez & Marsal, and Oscar Management Corporation. See the openings below and apply to the ones that match your experience.
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Showing 5 of 283+ Remote Operations Excellence Manager jobs
INTRODUCTION
For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it's what we show up for every day.
Smartsheet is a tech company with a human story to tell. We're here to empower teams to manage projects, automate workflows, and rapidly build new secure solutions, using simple no-code tools. We're revolutionaries – so for us changing the way the world works is all in a day's work.
ROLE AND RESPONSIBILITIES
The Principal Customer Excellence (CE) Transformation Manager is a critical strategic partner to the Sr. Director, Customer Excellence Transformation & Operations within the Chief Customer Officer's (CCO) organization. This role is responsible for driving the operational rigor and execution excellence needed to advance the CCO's strategic agenda across the Customer Excellence organization. The Principal will serve as a connective layer across initiatives, stakeholders, and teams — ensuring the right work is prioritized, tracked, and delivered with clarity and accountability.
This is a high-visibility, high-impact role at the center of the CCO's transformation agenda. You will work directly with senior leaders shaping the future of Customer Excellence, with broad exposure across the business and genuine opportunity to influence how the organization operates and delivers outcomes for customers.
You will report to the Sr. Director, Customer Excellence Transformation & Operations and can be based in our Bellevue, WA office or work remotely from anywhere in the US where Smartsheet is a registered employer.
You Will:
Initiative Management & Tracking:
- Lead end-to-end program management of key strategic initiatives across the CCO's Customer Excellence remit
- Develop and maintain comprehensive initiative tracking frameworks, dashboards, and status reporting
- Proactively identify risks, dependencies, and blockers; escalate and resolve with appropriate urgency
- Ensure consistent governance standards, milestone tracking, and delivery cadence across all CE programs
Stakeholder Alignment & Engagement:
- Build and maintain strong relationships with key stakeholders across CE, Sales, Product, Finance, and Operations
- Facilitate cross-functional alignment sessions, steering committee meetings, and executive briefings
- Translate complex program status and insights into clear, compelling communications for senior leadership
- Act as a trusted liaison between the Head of Transformation & Business Operations and CE team leads
Project Prioritization & Portfolio Management:
- Partner with the Sr. Director, Customer Excellence Transformation & Operations to define and maintain a prioritized CE initiative portfolio
- Develop and apply prioritization frameworks that align with CCO strategic objectives and business impact
- Monitor and direct resource allocation and capacity across the CE portfolio to optimize execution
- Drive quarterly and annual planning cycles to ensure the portfolio remains aligned with evolving priorities
Operational Excellence & Process Improvement:
- Establish and continuously improve PMO standards, tools, and processes across the CE organization
- Define and implement best-practice project management methodologies tailored to CE's operating model
- Identify opportunities to streamline workflows, eliminate duplication, and improve cross-team coordination
- Support the development of a performance-driven culture through clear OKRs, KPIs, and accountability structures
BASIC QUALIFICATIONS
- 8+ years of experience in program/project management, PMO leadership, strategy, or business operations
- 5+ years of experience in Customer Success, Professional Services, business operations, or management consulting — with meaningful exposure to enterprise SaaS
- Exceptional organizational skills and demonstrated success managing complex, cross-functional initiatives in a fast-paced environment and multiple competing priorities simultaneously
- Strong executive presence with the ability to communicate and influence at all levels of the organization
- Experience supporting or partnering with senior leaders (C-suite or VP-level) in a strategic capacity
- Proficiency with project management and collaboration tools (e.g., Smartsheet, Jira, Asana, or similar)
PREFERRED QUALIFICATIONS
- Background in management consulting, transformation, organizational design, or business operations
- PMP, PgMP, or equivalent project management certification
- Familiarity with OKR frameworks and strategic planning processes
- AI fluency and prompting skills
What Success Looks Like
- CE initiatives are delivered on time, within scope, and with measurable impact
- The Head of Transformation & Business Operations has full visibility into portfolio health and risks at all times
- Stakeholders across the CCO organization feel aligned, informed, and enabled to execute
- The PMO function is seen as a strategic enabler — not a reporting overhead — across CE
- Prioritization decisions are data-driven, transparent, and consistently tied to CCO strategic objectives
Get to Know Us:
At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You'll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you're doing work that stretches you, excites you, and connects you to something bigger, that's magic at work. Let's build what's next, together.
Equal Opportunity Employer:
Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, and India. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.
LOCATION
You will report to the Sr. Director, Customer Excellence Transformation & Operations and can be based in our Bellevue, WA office or work remotely from anywhere in the US where Smartsheet is a registered employer.
INTRODUCTION
For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it's what we show up for every day.
Smartsheet is a tech company with a human story to tell. We're here to empower teams to manage projects, automate workflows, and rapidly build new secure solutions, using simple no-code tools. We're revolutionaries – so for us changing the way the world works is all in a day's work.
ROLE AND RESPONSIBILITIES
The Principal Customer Excellence (CE) Transformation Manager is a critical strategic partner to the Sr. Director, Customer Excellence Transformation & Operations within the Chief Customer Officer's (CCO) organization. This role is responsible for driving the operational rigor and execution excellence needed to advance the CCO's strategic agenda across the Customer Excellence organization. The Principal will serve as a connective layer across initiatives, stakeholders, and teams — ensuring the right work is prioritized, tracked, and delivered with clarity and accountability.
This is a high-visibility, high-impact role at the center of the CCO's transformation agenda. You will work directly with senior leaders shaping the future of Customer Excellence, with broad exposure across the business and genuine opportunity to influence how the organization operates and delivers outcomes for customers.
You will report to the Sr. Director, Customer Excellence Transformation & Operations and can be based in our Bellevue, WA office or work remotely from anywhere in the US where Smartsheet is a registered employer.
You Will:
Initiative Management & Tracking:
- Lead end-to-end program management of key strategic initiatives across the CCO's Customer Excellence remit
- Develop and maintain comprehensive initiative tracking frameworks, dashboards, and status reporting
- Proactively identify risks, dependencies, and blockers; escalate and resolve with appropriate urgency
- Ensure consistent governance standards, milestone tracking, and delivery cadence across all CE programs
Stakeholder Alignment & Engagement:
- Build and maintain strong relationships with key stakeholders across CE, Sales, Product, Finance, and Operations
- Facilitate cross-functional alignment sessions, steering committee meetings, and executive briefings
- Translate complex program status and insights into clear, compelling communications for senior leadership
- Act as a trusted liaison between the Head of Transformation & Business Operations and CE team leads
Project Prioritization & Portfolio Management:
- Partner with the Sr. Director, Customer Excellence Transformation & Operations to define and maintain a prioritized CE initiative portfolio
- Develop and apply prioritization frameworks that align with CCO strategic objectives and business impact
- Monitor and direct resource allocation and capacity across the CE portfolio to optimize execution
- Drive quarterly and annual planning cycles to ensure the portfolio remains aligned with evolving priorities
Operational Excellence & Process Improvement:
- Establish and continuously improve PMO standards, tools, and processes across the CE organization
- Define and implement best-practice project management methodologies tailored to CE's operating model
- Identify opportunities to streamline workflows, eliminate duplication, and improve cross-team coordination
- Support the development of a performance-driven culture through clear OKRs, KPIs, and accountability structures
BASIC QUALIFICATIONS
- 8+ years of experience in program/project management, PMO leadership, strategy, or business operations
- 5+ years of experience in Customer Success, Professional Services, business operations, or management consulting — with meaningful exposure to enterprise SaaS
- Exceptional organizational skills and demonstrated success managing complex, cross-functional initiatives in a fast-paced environment and multiple competing priorities simultaneously
- Strong executive presence with the ability to communicate and influence at all levels of the organization
- Experience supporting or partnering with senior leaders (C-suite or VP-level) in a strategic capacity
- Proficiency with project management and collaboration tools (e.g., Smartsheet, Jira, Asana, or similar)
PREFERRED QUALIFICATIONS
- Background in management consulting, transformation, organizational design, or business operations
- PMP, PgMP, or equivalent project management certification
- Familiarity with OKR frameworks and strategic planning processes
- AI fluency and prompting skills
What Success Looks Like
- CE initiatives are delivered on time, within scope, and with measurable impact
- The Head of Transformation & Business Operations has full visibility into portfolio health and risks at all times
- Stakeholders across the CCO organization feel aligned, informed, and enabled to execute
- The PMO function is seen as a strategic enabler — not a reporting overhead — across CE
- Prioritization decisions are data-driven, transparent, and consistently tied to CCO strategic objectives
Get to Know Us:
At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You'll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you're doing work that stretches you, excites you, and connects you to something bigger, that's magic at work. Let's build what's next, together.
Equal Opportunity Employer:
Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, and India. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.
LOCATION
You will report to the Sr. Director, Customer Excellence Transformation & Operations and can be based in our Bellevue, WA office or work remotely from anywhere in the US where Smartsheet is a registered employer.
See All 283+ Remote Operations Excellence Manager Jobs
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Find JobsRemote Operations Excellence Manager Job Market
Who's Hiring
- CVS Health97
- Alvarez & Marsal30
- Oscar Management Corporation12
- Ingersoll-Rand9
- Thermo Fisher Scientific7
Top Industries Hiring
- Healthcare & Medical Services108
- Consulting & Professional Services44
- Technology & Software28
- Insurance19
- Banking & Financial Services11
What Employers Look For
The qualifications that appear most often in remote operations excellence manager jobs.
- Lean Six Sigma Green Belt or Black Belt certification required
- 5 or more years of process improvement or operational excellence experience
- Proven experience leading cross-functional kaizen or DMAIC projects
- Proficiency with data analysis tools such as Minitab, Power BI, or Excel
- Bachelor's degree in engineering, operations management, or a related field
- Change management experience and strong stakeholder facilitation skills
Tips for Your Remote Operations Excellence Manager Job Search
Apply early to remote roles that fit
Migrate Mate lists remote operations excellence manager openings from across the U.S. in one place. Search the current openings, identify roles that match your process improvement background, and apply directly without waiting for a job alert to catch up.
Document your async project leadership clearly
Remote employers want evidence you can drive Lean or Six Sigma initiatives without in-person coordination. List specific projects where you led cross-functional improvement work using tools like Confluence, Jira, or Smartsheet, and show the measurable outcome each time.
Signal remote readiness in your resume summary
Open your resume with a summary that names your remote operations experience explicitly. Phrases like 'distributed team process improvement' or 'cross-site Lean deployment' tell hiring managers immediately that you can run excellence programs without floor presence.
Prepare to demo your improvement framework remotely
Remote interviews for operations excellence roles often include a case or scenario walk-through over video. Practice presenting a past process improvement in a concise slide or shared document format so you can walk interviewers through your methodology and results clearly on screen.
Join async-first operations communities online
Distributed operations teams frequently surface remote roles through professional communities focused on continuous improvement and process excellence. Participating in active discussions around Lean, Six Sigma, and operational metrics puts you in front of hiring managers before they post publicly.
Remote Operations Excellence Manager Jobs: Frequently Asked Questions
How do I get a remote operations excellence manager job?
Target companies with distributed operations teams, where process improvement work is coordinated asynchronously across time zones. Remote employers in this role screen heavily for self-direction, strong written communication, and the ability to drive Lean, Six Sigma, or continuous improvement initiatives without in-person oversight. Candidates who can show documented results, remote project ownership, and comfort with digital collaboration tools have a clear edge over those who rely on floor presence.
Which companies hire remote operations excellence managers?
Employers currently hiring remote operations excellence managers include CVS Health, Alvarez & Marsal, and Oscar Management Corporation, per current remote listings on Migrate Mate as of June 2026. Remote-first technology firms, distributed healthcare services companies, and large enterprises running multi-site operations are the most consistent sources of these openings.
Can you get a remote operations excellence manager job with no experience?
Yes, but remote entry-level openings in this role are limited because employers expect candidates to work independently from day one without on-site mentorship. To open the door, target remote-first companies with structured onboarding, and show project work, process improvement coursework, or Lean or Six Sigma certifications in place of direct experience. Demonstrating async communication skills and self-managed project results matters more remotely than it does on-site.
Do you need a degree for remote operations excellence manager jobs?
Not always. Many remote employers weigh demonstrated process improvement results, certifications like Lean Six Sigma Green or Black Belt, and a history of driving measurable operational gains over a specific degree. A business, engineering, or operations management degree strengthens your candidacy, but employers hiring remotely often care more about what you've built and improved than where you studied.
Which industries hire the most remote operations excellence managers?
Most remote operations excellence manager openings sit in Healthcare & Medical Services, Consulting & Professional Services, and Technology & Software, per current remote listings on Migrate Mate as of June 2026. These sectors hire for remote excellence roles because their operations run across distributed teams and multiple sites, making centralized, in-person oversight impractical.
See All 283+ Remote Operations Excellence Manager Jobs
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