Operations Excellence Manager Jobs
Operations Excellence Manager jobs are open across manufacturing, healthcare, financial services, and logistics, from senior individual contributor to director level, with specializations in Lean, Six Sigma, and process redesign. Find a role that fits from the openings below and apply directly.
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DESCRIPTION
We are seeking a Senior Manager of Operational Excellence to own Delivery Quality and Metric Readiness for Amazon Now's entire Quick Commerce (QC) network. This leader will be accountable for post-dispatch quality outcomes — DEA, DNR, concessions, and VOC — and for ensuring the QC network has the right metrics, defined correctly, prioritized appropriately, and ready to operate against from Day 1.
This is a high-visibility role that demands executive presence, quantitative depth, and a bias for resolution over reporting. The right candidate works fluidly across Tech, Product, Program, and Operations, thrives in fast-moving environments, and turns ambiguity into structure. They will build and lead a team that leads with data — analyzing trends, building metrics, and driving performance outcomes across the network.
Key job responsibilities
Responsibilities:
Set the delivery quality bar across the QC supply chain and drive accountability to it — own outcomes, not just analysis
Build, develop, and lead a high-performing team of operational excellence, supply chain analytics, and data professionals
Architect data-driven root-cause frameworks for post-dispatch defects across the supply chain; use statistical methods to isolate failure modes and drive structural resolution
Define the metric readiness strategy: what to measure across the supply chain, how to define it, how to build the data pipelines, and how to maintain parity at scale
Build and maintain dashboards, reporting mechanisms, and analytical models that provide real-time visibility into supply chain and delivery quality performance
Influence VP-level leadership with crisp, data-driven narratives on quality trends, supply chain risks, and investment tradeoffs
Drive cross-functional alignment across Supply Chain, Tech, Product, Program, and Last Mile — breaking through organizational boundaries to resolve systemic issues
Translate VOC and supply chain data into prioritized action with clear ownership, SLAs, and closed-loop mechanisms
Establish scalable operating cadences (WBRs, audits, statistical process control) that drive discipline across the distributed supply chain network
Shape quality and metric standards for new site launches and network expansion — ensuring supply chain and operational readiness before Day 1
BASIC QUALIFICATIONS
- 10+ years of Business, Operations, Supply Chain, Learning, or related field experience
- 8+ years of owning program strategy, end to end delivery, and communicating results to senior leadership experience
- Experience building measures and metrics, and developing reporting solutions
- Experience managing competing priorities and using metrics to drive business decisions
- 5+ years of managing and developing teams experience
- Experience owning and driving large-scale cross-functional programs
PREFERRED QUALIFICATIONS
- 5+ years of supply chain experience
- Experience implementing repeatable processes and driving automation or standardization
- MBA, or Master's degree in supply chain management, operations, engineering, analytics or related field
- Experience with supply chain analytics tools, BI platforms, and building automated reporting at scale
- Experience in quick commerce, grocery supply chain, last-mile delivery, or high-velocity fulfillment operations
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, NY, New York - 172,800.00 - 233,800.00 USD annually
USA, TN, Nashville - 141,400.00 - 191,300.00 USD annually
USA, WA, Bellevue - 157,100.00 - 212,600.00 USD annually
DESCRIPTION
We are seeking a Senior Manager of Operational Excellence to own Delivery Quality and Metric Readiness for Amazon Now's entire Quick Commerce (QC) network. This leader will be accountable for post-dispatch quality outcomes — DEA, DNR, concessions, and VOC — and for ensuring the QC network has the right metrics, defined correctly, prioritized appropriately, and ready to operate against from Day 1.
This is a high-visibility role that demands executive presence, quantitative depth, and a bias for resolution over reporting. The right candidate works fluidly across Tech, Product, Program, and Operations, thrives in fast-moving environments, and turns ambiguity into structure. They will build and lead a team that leads with data — analyzing trends, building metrics, and driving performance outcomes across the network.
Key job responsibilities
Responsibilities:
Set the delivery quality bar across the QC supply chain and drive accountability to it — own outcomes, not just analysis
Build, develop, and lead a high-performing team of operational excellence, supply chain analytics, and data professionals
Architect data-driven root-cause frameworks for post-dispatch defects across the supply chain; use statistical methods to isolate failure modes and drive structural resolution
Define the metric readiness strategy: what to measure across the supply chain, how to define it, how to build the data pipelines, and how to maintain parity at scale
Build and maintain dashboards, reporting mechanisms, and analytical models that provide real-time visibility into supply chain and delivery quality performance
Influence VP-level leadership with crisp, data-driven narratives on quality trends, supply chain risks, and investment tradeoffs
Drive cross-functional alignment across Supply Chain, Tech, Product, Program, and Last Mile — breaking through organizational boundaries to resolve systemic issues
Translate VOC and supply chain data into prioritized action with clear ownership, SLAs, and closed-loop mechanisms
Establish scalable operating cadences (WBRs, audits, statistical process control) that drive discipline across the distributed supply chain network
Shape quality and metric standards for new site launches and network expansion — ensuring supply chain and operational readiness before Day 1
BASIC QUALIFICATIONS
- 10+ years of Business, Operations, Supply Chain, Learning, or related field experience
- 8+ years of owning program strategy, end to end delivery, and communicating results to senior leadership experience
- Experience building measures and metrics, and developing reporting solutions
- Experience managing competing priorities and using metrics to drive business decisions
- 5+ years of managing and developing teams experience
- Experience owning and driving large-scale cross-functional programs
PREFERRED QUALIFICATIONS
- 5+ years of supply chain experience
- Experience implementing repeatable processes and driving automation or standardization
- MBA, or Master's degree in supply chain management, operations, engineering, analytics or related field
- Experience with supply chain analytics tools, BI platforms, and building automated reporting at scale
- Experience in quick commerce, grocery supply chain, last-mile delivery, or high-velocity fulfillment operations
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, NY, New York - 172,800.00 - 233,800.00 USD annually
USA, TN, Nashville - 141,400.00 - 191,300.00 USD annually
USA, WA, Bellevue - 157,100.00 - 212,600.00 USD annually
Operations Excellence Manager Jobs by Experience Level
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Find JobsOperations Excellence Manager Job Market
Who's Hiring
Top Industries Hiring
- Food & Beverage
- Retail
- Agriculture & Farming
- Staffing & Recruiting
- Technology & Software
What Employers Look For
The qualifications that appear most often in operations excellence manager jobs.
- Lean Six Sigma Green Belt or Black Belt certification required
- 5 or more years of process improvement or operational excellence experience
- Proven experience leading cross-functional kaizen or DMAIC projects
- Proficiency with data analysis tools such as Minitab, Power BI, or Excel
- Bachelor's degree in engineering, operations management, or a related field
- Change management experience and strong stakeholder facilitation skills
Tips for Your Operations Excellence Manager Job Search
Quantify your process improvement results
Hiring managers for operations excellence roles expect metrics, not descriptions. Replace phrases like 'improved efficiency' with the actual cycle time reduced, defect rate cut, or cost saved. Recruiters screen out resumes that describe activities without outcomes.
List your Lean and Six Sigma credentials prominently
Your Green Belt, Black Belt, or Lean certification should appear near the top of your resume, not buried in a footer. Many applicant tracking systems filter for these terms, and hiring managers treat them as table-stakes credentials for this title.
Target openings by industry vertical, not just title
Operations excellence looks different in a hospital system than in a distribution center. Filter your search by the industry where your methodology experience is deepest so your examples land in interviews and your resume matches the language in the posting.
Apply early to roles that fit
Migrate Mate lists operations excellence manager openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Prepare a before-and-after process case study
Interviewers for operations excellence roles almost always ask you to walk through a specific improvement project. Have one case ready that covers the baseline state, the methodology you applied, the change management challenges you faced, and the measured outcome.
Negotiate scope, not just compensation
When you reach the offer stage, ask which business units or facilities the role covers and whether the mandate includes capital projects or only process work. Scope mismatches are the leading reason operations excellence managers leave roles within the first year.
Operations Excellence Manager Jobs: Frequently Asked Questions
Which companies are hiring the most operations excellence managers?
The companies hiring the most operations excellence managers right now include Intuit, J&P Hospitality Management, and AbbVie, with the largest share of openings in California, Texas, and New Jersey, based on current listings on Migrate Mate as of September 2026. Demand is strongest in manufacturing, healthcare systems, and large-scale logistics operations.
How many operations excellence manager jobs are remote?
About 89% of operations excellence manager openings are fully remote or hybrid as of September 2026, though the role is more site-dependent than many corporate functions. Project management, reporting, and continuous improvement training responsibilities tend to be the most remote-compatible, while roles tied to shop floor or clinical operations typically require on-site presence.
How do you become an operations excellence manager?
Start by building hands-on experience in a process-intensive environment, such as manufacturing, supply chain, or healthcare operations. Earn a Lean Six Sigma certification at the Green Belt level or higher, then lead at least one full DMAIC or kaizen project from baseline measurement to verified results. Transition into a dedicated continuous improvement role before applying for manager-level openings.
Can you get hired as an operations excellence manager without direct experience in the title?
Yes, candidates move into this title from operations analyst, industrial engineer, quality manager, and supply chain roles regularly. Employers care more about demonstrated improvement projects and certification credentials than the exact job title you held. Framing your resume around measurable outcomes and methodology fluency closes most experience gaps at the individual contributor entry point to the manager level.
What does the operations excellence manager interview process look like?
Most hiring processes run three to four rounds. A recruiter screen is typically followed by a hiring manager conversation focused on methodology and past project scope. A panel interview with cross-functional stakeholders or site leaders often comes next, and many employers add a case study or presentation where you diagnose a sample process problem and present a recommended approach.
Where can I find and apply to operations excellence manager jobs?
You can find and apply to operations excellence manager jobs on Migrate Mate, which lists current openings from across the United States. Search the available roles, find the ones that match your experience and target industry, and apply directly to each listing.
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Find roles that match your experience and apply in just a few clicks.
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