Remote Strategy Business Operations Jobs
Remote Strategy Business Operations jobs are open across the US at companies hiring remotely, from entry-level roles at remote-first startups to senior roles on large distributed teams, with employers like n8n, Veeva Systems, and Whatnot hiring right now. Scan the live roles below and apply to whichever ones fit.
Find JobsOverview
Showing 5 of 91+ Remote Strategy Business Operations jobs
INTRODUCTION
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
The Community You Will Join
The Community Support org handles tens of millions of interactions yearly, engaging with Airbnb customers by phone, messaging, chat, or social media channels. The group handles hundreds of issues across categories including Cancellations, Account Issues, Refunds, Payments, Reservations, Extenuating Circumstances, Booking & Listing issues, Safety & Claims. The organization is globally distributed with offices in San Francisco, Dublin, Montreal, Seattle, Singapore, Manila, Gurgaon and an extensive partner network serving all regions.
The Difference You Will Make
We are seeking an experienced Business Operations Manager to lead and advance Airbnb's global goodwill strategy, a high-impact role sitting at the intersection of business strategy, financial stewardship, and customer experience. Reporting to the Director of Global Community Support Business Operations, you will design and lead a global goodwill program, driving its continued evolution and operational excellence across our Global Community Support organization. You will be accountable for budget adherence and operational expense targets, ensuring the program consistently delivers meaningful impact in alignment with Airbnb's business and financial goals. The ideal candidate is a strategic thinker and excellent collaborator with the ability to translate complex data into actionable business insights. You will engage regularly with senior and executive stakeholders, communicating program performance, strategic direction, and key outcomes with clarity and confidence. This role offers a unique opportunity to shape how Airbnb shows up for its global community at scale, driving a program that is both commercially disciplined and deeply human in its impact.
A Typical Day
Strategic Program Design, Optimization and Implementation: Create the end-to-end Goodwill program inclusive of designing the program strategy, creating the operational design and implementation frameworks as well as driving all monitoring and optimization efforts.
+ Be the main point of contact driving core product and policy initiatives related to how we extend goodwill to customers.
Strategic Operations: Define and lead strategy and roadmap for the CS Goodwill Program, balancing priorities against business and financial goals. Drive all change management and continuous improvement initiative efforts across the global footprint.
Create an operational management system: Build an operating management system to track program performance across a global network of partner sites.
Continuous improvement and Innovation: Drive a culture of continuous operational improvement through continuously fine tuning the goodwill program initiatives and practices.
Establish program success criteria: Establish Metrics to measure the success of the goodwill initiatives and continuously tune the initiatives to improve customer satisfaction and meet financial targets.
Business and financial management: Drive the Goodwill budget targeting process in partnership with finance to ensure the proper budget target setting and adherence.
Monitoring and Reporting Program health: Report out on the operational effectiveness of the Goodwill programs across a global business using data driven insights and decision making.
Risk Management: Assess and mitigate risks associated with goodwill practices, ensuring that all goodwill strategies comply with business policies. Report on usage audits with tight collaboration with key partners across Delivery, Analytics and Finance.
Stakeholder Management: Liaise with Community Support teams to implement and monitor goodwill programs. Provide leadership program performance health readouts.
+ Cross-functional Collaboration: A proven track record of managing programs across outsourced partnerships through collaboration with multiple cross functional teams including Service Delivery, Partner Strategy, Trust, Legal, Product Management, Finance and Analytics. Able to instill accountability and discipline, rigor, and process throughout an organization.
Drive communication and rollout plan: Collaborate closely with stakeholders to communicate the program strategy and ensure tight rollout globally to all sites as well as ensure effective governance for all goodwill initiatives.
* Drive Implementation and process optimization for the Goodwill program: Experience driving a global goodwill program inclusive of setting all operational milestones and success criteria in order to meet the organization's customer experience expectations and financial budget targets.
YOUR EXPERTISE
10+ years experience managing large scale operations and strategy in roles with increasing responsibility.
Experience with process design and optimization, strategic operations and customer support strategies.
Experience working in global/matrixed environment with the ability to solve problems and influence cross-functional teams.
Executive presentation skills with the ability to develop a strategy, communicate it clearly and get buy-in and support to execute.
Excellent stakeholder management skills - including proven experience working with senior leaders on global programs.
Outstanding written and verbal communication and presentation skills; ability to articulate a vision, strategy, ideas and decisions clearly and succinctly.
Proven experience in a role requiring high-attention to detail and organization skills with a proven track record of leading/driving results at scale.
Ability to thrive in ambiguity in a fast-paced, hyper-growth organization.
Strong analytical and problem-solving skills with a proven track record for using data to develop and implement strategic initiatives and drive key business decisions.
Proficiency in leveraging AI tools and technologies to drive operational efficiency, enhance decision-making and scale program outcomes.
Experience using SQL, Python and/or Tableau is preferred.
Operations, Management Consulting or Financial/analytics background preferred.
YOUR LOCATION
This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.
OUR COMMITMENT TO INCLUSION & BELONGING
Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.
HOW WE'LL TAKE CARE OF YOU
Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.
Pay Range
$168,000—$210,000 USD
INTRODUCTION
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
The Community You Will Join
The Community Support org handles tens of millions of interactions yearly, engaging with Airbnb customers by phone, messaging, chat, or social media channels. The group handles hundreds of issues across categories including Cancellations, Account Issues, Refunds, Payments, Reservations, Extenuating Circumstances, Booking & Listing issues, Safety & Claims. The organization is globally distributed with offices in San Francisco, Dublin, Montreal, Seattle, Singapore, Manila, Gurgaon and an extensive partner network serving all regions.
The Difference You Will Make
We are seeking an experienced Business Operations Manager to lead and advance Airbnb's global goodwill strategy, a high-impact role sitting at the intersection of business strategy, financial stewardship, and customer experience. Reporting to the Director of Global Community Support Business Operations, you will design and lead a global goodwill program, driving its continued evolution and operational excellence across our Global Community Support organization. You will be accountable for budget adherence and operational expense targets, ensuring the program consistently delivers meaningful impact in alignment with Airbnb's business and financial goals. The ideal candidate is a strategic thinker and excellent collaborator with the ability to translate complex data into actionable business insights. You will engage regularly with senior and executive stakeholders, communicating program performance, strategic direction, and key outcomes with clarity and confidence. This role offers a unique opportunity to shape how Airbnb shows up for its global community at scale, driving a program that is both commercially disciplined and deeply human in its impact.
A Typical Day
Strategic Program Design, Optimization and Implementation: Create the end-to-end Goodwill program inclusive of designing the program strategy, creating the operational design and implementation frameworks as well as driving all monitoring and optimization efforts.
+ Be the main point of contact driving core product and policy initiatives related to how we extend goodwill to customers.
Strategic Operations: Define and lead strategy and roadmap for the CS Goodwill Program, balancing priorities against business and financial goals. Drive all change management and continuous improvement initiative efforts across the global footprint.
Create an operational management system: Build an operating management system to track program performance across a global network of partner sites.
Continuous improvement and Innovation: Drive a culture of continuous operational improvement through continuously fine tuning the goodwill program initiatives and practices.
Establish program success criteria: Establish Metrics to measure the success of the goodwill initiatives and continuously tune the initiatives to improve customer satisfaction and meet financial targets.
Business and financial management: Drive the Goodwill budget targeting process in partnership with finance to ensure the proper budget target setting and adherence.
Monitoring and Reporting Program health: Report out on the operational effectiveness of the Goodwill programs across a global business using data driven insights and decision making.
Risk Management: Assess and mitigate risks associated with goodwill practices, ensuring that all goodwill strategies comply with business policies. Report on usage audits with tight collaboration with key partners across Delivery, Analytics and Finance.
Stakeholder Management: Liaise with Community Support teams to implement and monitor goodwill programs. Provide leadership program performance health readouts.
+ Cross-functional Collaboration: A proven track record of managing programs across outsourced partnerships through collaboration with multiple cross functional teams including Service Delivery, Partner Strategy, Trust, Legal, Product Management, Finance and Analytics. Able to instill accountability and discipline, rigor, and process throughout an organization.
Drive communication and rollout plan: Collaborate closely with stakeholders to communicate the program strategy and ensure tight rollout globally to all sites as well as ensure effective governance for all goodwill initiatives.
* Drive Implementation and process optimization for the Goodwill program: Experience driving a global goodwill program inclusive of setting all operational milestones and success criteria in order to meet the organization's customer experience expectations and financial budget targets.
YOUR EXPERTISE
10+ years experience managing large scale operations and strategy in roles with increasing responsibility.
Experience with process design and optimization, strategic operations and customer support strategies.
Experience working in global/matrixed environment with the ability to solve problems and influence cross-functional teams.
Executive presentation skills with the ability to develop a strategy, communicate it clearly and get buy-in and support to execute.
Excellent stakeholder management skills - including proven experience working with senior leaders on global programs.
Outstanding written and verbal communication and presentation skills; ability to articulate a vision, strategy, ideas and decisions clearly and succinctly.
Proven experience in a role requiring high-attention to detail and organization skills with a proven track record of leading/driving results at scale.
Ability to thrive in ambiguity in a fast-paced, hyper-growth organization.
Strong analytical and problem-solving skills with a proven track record for using data to develop and implement strategic initiatives and drive key business decisions.
Proficiency in leveraging AI tools and technologies to drive operational efficiency, enhance decision-making and scale program outcomes.
Experience using SQL, Python and/or Tableau is preferred.
Operations, Management Consulting or Financial/analytics background preferred.
YOUR LOCATION
This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.
OUR COMMITMENT TO INCLUSION & BELONGING
Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.
HOW WE'LL TAKE CARE OF YOU
Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.
Pay Range
$168,000—$210,000 USD
See All 91 Remote Strategy Business Operations Jobs
Find roles that match your experience and apply in just a few clicks.
Find JobsRemote Strategy Business Operations Job Market
Who's Hiring
- n8n6N
- Veeva Systems5
- Whatnot4
- BTS3
- Miratech3
Top Industries Hiring
- Technology & Software24
- Consulting & Professional Services7
- Healthcare & Medical Services5
- Retail4
- Insurance3
What Employers Look For
The qualifications that appear most often in remote strategy business operations jobs.
- 3-7 years of experience in strategy, operations, consulting, or business analytics
- Proven ability to lead cross-functional projects and drive alignment across stakeholders
- Proficiency in data analysis tools such as Excel, SQL, or business intelligence platforms
- Experience building operational processes, frameworks, or performance dashboards
- Strong written and verbal communication skills for executive-level presentations
- Bachelor's degree in business, economics, engineering, or a related field required
Tips for Your Remote Strategy Business Operations Job Search
Quantify impact on your resume
Strategy business operations roles live and die by outcomes. Instead of listing responsibilities, write what changed because of your work: cost reductions, cycle time improvements, headcount efficiency gains. Recruiters in this space read dozens of vague resumes and immediately notice specificity.
Tailor your materials to company stage
A pre-IPO startup expects you to build processes from scratch, while an enterprise wants you to optimize existing ones. Read the job description for signals like 'build from zero' or 'scale existing programs' and mirror that language in your cover letter and resume.
Apply early to roles that fit
Migrate Mate lists strategy business operations openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Target companies in active transformation
Strategy business operations hiring spikes when companies are restructuring, expanding into new verticals, or integrating acquisitions. Look for organizations that have recently announced new leadership, funding rounds, or market expansions, because those teams need operational bandwidth fast.
Prepare a structured problem-solving example
Interviews for these roles almost always include a case or operational scenario. Prepare at least one end-to-end example where you diagnosed a business problem, designed a solution, aligned stakeholders, and measured results. Walk through each step clearly and concisely.
Negotiate scope before you negotiate salary
In strategy business operations, your title often matters less than your remit. During offer discussions, clarify which teams you'll partner with, what decisions you own versus influence, and how success is measured. Scope determines your growth ceiling more than starting compensation does.
Remote Strategy Business Operations Jobs: Frequently Asked Questions
How do I get a remote strategy business operations job?
Target companies that already run distributed teams, since they hire remotely by default and know how to onboard someone they never meet in person. Remote strategy business operations employers screen hard for self-direction and clear written communication on top of the core skills, so show evidence you can own work without someone over your shoulder. Apply to the openings above that match your experience.
Which companies hire remote strategy business operationss?
Remote strategy business operations roles are posted by n8n, Veeva Systems, and Whatnot and others right now, based on current remote listings on Migrate Mate as of June 2026. Remote-first firms and large companies running distributed teams post the most remote strategy business operations roles.
Can you get a remote strategy business operations job with no experience?
Yes, but it is harder than an on-site role, because remote work expects you to operate independently from the start. Entry-level remote strategy business operations openings do exist, especially at remote-first companies, and a portfolio of real work helps more than a long resume. Applying broadly to the roles that fit improves your odds.
Do you need a degree for remote strategy business operations jobs?
Not always. Many employers hire remote strategy business operationss on demonstrated skills and prior work rather than a specific degree, though some larger companies still prefer one. Showing relevant results matters more than a credential for most remote strategy business operations roles.
Which industries hire the most remote strategy business operationss?
The sectors hiring the most remote strategy business operationss are Technology & Software, Consulting & Professional Services, and Healthcare & Medical Services, based on current remote listings on Migrate Mate as of June 2026. These sectors run distributed teams and hire strategy business operationss remotely most consistently.
See All 91 Remote Strategy Business Operations Jobs
Find roles that match your experience and apply in just a few clicks.
Find Jobs