Service Operations Manager Jobs in Illinois
Service Operations Manager jobs in Illinois are in strong demand, with openings concentrated in logistics and supply chain, healthcare systems, financial services, and manufacturing operations, and roles available from entry-level coordinator positions through senior director levels. Chicago leads hiring volume by a wide margin, with Rockford and Peoria rounding out the active regional markets, and well-established employers such as United Airlines, Advocate Health Care, and Caterpillar consistently recruit for these roles across their Illinois footprints. The most in-demand specialties are field service operations, customer experience operations, and multi-site facilities management. Find a role that fits below and apply directly.
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Showing 5 of 17+ Service Operations Manager jobs
We continually strive for a workforce that reflects the growing diversity within the State of Illinois. A variety of employee backgrounds, perspectives, ideas and experiences are crucial to our ability to most effectively serve the public. Bilingual skills welcome
Reasonable Accommodation Statement
The State of Illinois is committed to working with and providing reasonable accommodations to people with disabilities. Further, federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job, interview for a job, or for any other activity related to the hiring process. Examples of reasonable accommodation include, but are not limited to, making a change to the application process (if possible), providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
To be provided a Reasonable Accommodation during the hiring process, you will need to provide a certification of disability from a physician, psychiatrist, school official or an Illinois Department of Human Services (DHS) Division of Rehabilitation Services (DRS) Vocational Rehabilitation (VR) Counselor. Supporting documentation should be uploaded under My Documents Additional Documents section for each application.
Any questions on Reasonable Accommodations can be directed to Central Management Services Disability Resource Center at CMS.DisabilityResCen@illinois.gov or call (217) 524-7514 for further information and to request or discuss an accommodation.
Sponsorship for Employment
The State of Illinois does not provide sponsorship for employment visa status (e.g. H-1B visa status), nor is the State able to provide extensions of optional practical training (OPT) under the STEM-designated degree program for F-1 students. To be considered for permanent employment with the State of Illinois, applicants must be currently authorized to work in the United States on a full-time basis.
Disclosure of Salary Information
In compliance with the Illinois Equal Pay Act, 820 ILCS 112/1 et seq., the State does not seek, request, or require a job applicant’s wage or salary history. Employment decisions are not made based on an applicant’s wage or salary history. To that end, please do not include wage or salary information in your resume or other profile or application materials.
Job Requisition ID: 59100
Opening Date: 09/24/2026
Closing Date: 10/08/2026
Agency: Department of Innovation and Technology
Class Title: SENIOR PUBLIC SERVICE ADMIN (40070)
Skill Option: Management Information System/Data Processing/Telecommunications
Bilingual Option: None
Salary: Anticipated starting salary: $12,500-$13,333 monthly
Job Type: Salaried
Category: Full Time
Number of Vacancies: 1
Bargaining Unit Code: None
Merit Comp Code: Term Appointment, Managerial Exclusion from RC063 Collective Bargaining Coverage
Work Hours: Mon-Fri 8:30am-5:00pm (work hours may vary)
Anticipated Hybrid Work Schedule Availability: 1 to 5 Days per week in office, depending on operational needs
Headquarter Location: 555 W Monroe St, Chicago, Illinois, 60661
Work County: Cook
Agency Contact: Elizabeth.Bridges@illinois.gov
A resume is highly encouraged to evaluate your qualifications and skills as part of your application. Please attach a DETAILED Resume/Curriculum Vitae (CV) to the MY DOCUMENTS section of your application if you decide to provide one.
Why Work for Illinois? Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home. No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.
Are you looking for a rewarding career with an organization that values their staff? The Department of Innovation & Technology (DoIT) is seeking to hire qualified candidates with the opportunity to work in a dynamic, creative thinking, problem solving environment. This position serves as the ICN Operations Manager. In this role you will plan, design, and implement long-term network strategies to maintain a secure, robust, and reliable broadband network for Illinois Century Network (ICN) constituents. Additionally, you will develop, implement, and manage policies, procedures, and operational practices to maintain the delivery of high-quality, reliable, robust, and secure ICN network while adhering to DoIT and industry’s best practices. You will serve as a full line supervisor, including assigning and reviewing work, providing guidance, counselling staff, and preparing and signing performance evaluations. This role leads and directs the evolution and innovation of the ICN network. If you possess these knowledges, skills, abilities, and experience, we invite you to apply for this position to join the DoIT Team!
As a State of Illinois employee, you receive a comprehensive benefits package including:
Competitive Group Insurance benefits including health, life, dental and vision plans.
Flexible work schedules (when available and dependent upon position).
10 -25 days of paid vacation time annually (10 days for first year of state employment).
12 days of paid sick time annually which carry over year to year.
3 paid personal business days per year.
13-14 paid holidays per year dependent on election years.
12 weeks of paid parental leave.
Pension plan through the State Employees Retirement System.
Deferred Compensation Program – voluntary supplemental retirement plan.
Optional pre-tax programs -Medical Care Assistance Plan (MCAP) & Dependent Care Assistant Plan (DCAP).
Tuition Reimbursement Program and Federal Public Service Loan Forgiveness Program eligibility.
For more information regarding State of Illinois Benefits follow this link: https://www2.illinois.gov/cms/benefits/Pages/default.aspx
Essential Functions
- Subject to management approval, serves as the Illinois Century Network (ICN) Operations Manager for the Department of Innovation & Technology (DoIT), planning, designing, and implementing long-term network strategies to maintain a secure, robust, and reliable broadband network for ICN constituents, including reviewing and approving network designs, statements of work, technical specifications, and project plans developed by staff and vendors.
- Develops, implements, and manages policies, procedures, and operational practices to maintain the delivery of high-quality, reliable, robust, and secure ICN network while adhering to DoIT and industry best practices, including monitoring network outages, engaging resources to resolve outages, acting as point of escalations, and managing communications to customers.
- Develops, prepares, and manages the ICN Operation’s budget and procurement, including forecasting and cost analysis and overseeing and executing ICN Master Service Agreements (MSAs) and Service Orders (SOs).
- Serves as full line supervisor.
- Keeps abreast of new developments in the information technology field by continuing education through online training platforms, meetings, training sessions, seminars, and conferences to increase familiarity with and remain current on products, vendors, techniques, and procedures.
- Performs other duties as required or assigned which are reasonably within the scope of duties enumerated above.
Minimum Qualifications
- Requires knowledge, skill, and mental development equivalent to four (4) years of college with course work in management information systems, information technology, computer science, engineering, or a directly related Information Technology field.
- Requires prior experience equivalent to four (4) years of progressively responsible administrative experience in a public or private business Information Technology organization.
- Requires three (3) years of professional experience supervising a team of Information Technology professionals in a large and highly complex public or private IT organization.
Preferred Qualifications
- Four (4) years of professional experience managing vendor relationships, including evaluating vendor performance, negotiating technical requirements, and ensuring compliance with service level agreements (SLAs) or contractual obligations.
- Four (4) years of professional experience in telecommunications and network infrastructure, including the configuration, deployment, and support of network hardware/software, wide area network (WAN) design, and capacity planning to support scalable and resilient broadband services.
- Four (4) years of professional experience in advanced network engineering, including TCP/IP, dynamic routing protocol design and implementation (e.g., ISIS, OSPF, BGPv4, MP-BGP, and MBGP), IP Multicast architecture (e.g., MSDP, Anycast RP, and PIM-SM), Differentiated Services (DiffServ) Quality of Service (QoS), and integration of network diagnostic and management tools.
- Four (4) years of professional experience in provisioning and testing telecommunication circuits, including Telco circuit turn-up, Metro Ethernet, Plain Old Telephone Service (POTS), and fiber optic services and troubleshooting and validating service of delivery.
- Four (4) years of professional experience supervising technical or professional staff, including assigning and reviewing work, performance evaluation, training, and disciplinary action, fostering a collaborative and accountable team environment.
- Four (4) years of professional experience in strategic planning and project management, including the use of project management methodologies and tools (e.g., ITMS, ITIL, MS Project, and Excel) to lead complex network initiatives from inception through completion.
- Four (4) years of experience in budget management, including cost forecasting, cost recovery models, service pricing, and coordination of fiscal activities related to telecommunications services, contracts, and consortium operations.
- Four (4) years of professional experience preparing and delivering technical and strategic presentations, tailored to diverse audiences including executive leadership, technical teams, and external stakeholders, with a focus on clear communication of complex network concepts and project outcomes.
- Ability to analyze data logically and exercise sound judgement in defining and evaluating problems of an operational, procedural, or administrative nature.
- Certification(s) in one or more of the following: Cisco Certified Network Associate (CCNA), Cisco Certified Design Associate (CCDA) (routing/switching) or Cisco Qualified Specialist certifications in areas such as, (Video, Voice over IP (VoIP), Security, Wireless, or Optical networking).
Conditions of Employment
NOTE: Applicants must possess the ability to meet ALL of the following conditions of employment, with or without reasonable accommodation, to be considered for this position.
- Requires the ability to verify identity.
- Requires employment authorization to accept permanent full-time position with the State of Illinois.
- Requires the ability to pass a position specific, agency required background check and requires self-disclosure of criminal history.
- Requires the ability to use agency supplied equipment such as laptop, personal computer, work cell phone and any other required equipment or devices.
- Requires the ability to lift and carry objects or equipment weighing up to 20 pounds. This is considered light work as defined by the U.S. Department of Labor (20 CFR 404.1567(b)). Light work involves lifting no more than 20 pounds at a time with frequent lifting or carrying of objects weighing up to 10 pounds.
- Requires the ability to travel in performance of duties.
- Requires the ability to work overtime, including scheduled, unscheduled, short notice, evenings, weekends, and holidays.
- Requires adherence to the revolving door restrictions outlined in 5 ILCS 430/5-45. Consequently, employees should be aware that in the event of receiving a non-State employment offer during state employment or within one year immediately following the termination of State employment, they are required to inform the Office of the Executive Inspector General for the Agencies (OEIG) of the Illinois Governor before accepting such non-State employment. Failure to notify the OEIG may result in the imposition of a fine.
- Requires compliance with the provisions outlined in section 4A-101 of the Illinois Governmental Ethics Act, necessitating the occupant of this position to file of a Statement of Economic Interest. Pursuant to the Illinois Governmental Ethics Act (5 ILCS 420/4A et seq.), specific state officials and employees are required to annually submit Statements of Economic Interest to the Office of the Secretary of State, which will be accessible to the public for examination and copying. Employees subject to this requirement must also file a Supplemental Statement of Economic Interest with the Executive Ethics Commission, as specified in Executive Order 15-09. Failure to submit these statements in a timely manner may result in fines and penalties.
- The conditions of employment listed are incorporated and/or related to any duties included in the position description.
The Department of Innovation & Technology (DolT) is the state's IT agency delivering an enterprise approach to statewide technology, innovation, and telecommunication services, as well as policy and standards development, lifecycle investment planning, and cybersecurity services. With over 1,500 employees, DolT delivers IT services and innovative solutions to customer agencies to improve services provided to Illinois residents, DolT offers employees the opportunity to advance their careers, develop new skills and reach their potential, both personally and professionally. DoIT is committed to promoting and preserving a workplace culture that embraces diversity and inclusion. We welcome and value employees with different backgrounds, life experiences and talents. It is the collective sum of our individual differences that provides a broad perspective, leading to greater innovation and achievement. In recruiting for our team, we recognize the unique contributions of each applicant regardless of culture, ethnicity, race, national origin, sex, gender identity and expression, age, religion, disability, and sexual orientation.
Revolving Door: Certain provisions of the revolving door restrictions contained in 5 ILCS 430/5-45 apply to this position. As a result, the employee should be aware that if offered non-State employment during State employment or within one year immediately after ending State employment, the employee shall, prior to accepting any such non-State employment offer, notify the Office of the Executive Inspector General for the Agencies of the Illinois Governor (“OEIG”) or may be subject to a fine.
Statement of Economic Interests: This position is subject to Statement of Economic Interests filing as required by the Illinois Governmental Ethics Act.
Term Appointment: Candidates hired into a term position shall be appointed for a term of 4 years and are subject to a probationary period. The term may be renewed for successive four-year terms at the Director of the Department of Innovation and Technology’s discretion.
The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:
- donotreply@SIL-P1.ns2cloud.com
- systems@SIL-P1.ns2cloud.com
We continually strive for a workforce that reflects the growing diversity within the State of Illinois. A variety of employee backgrounds, perspectives, ideas and experiences are crucial to our ability to most effectively serve the public. Bilingual skills welcome
Reasonable Accommodation Statement
The State of Illinois is committed to working with and providing reasonable accommodations to people with disabilities. Further, federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job, interview for a job, or for any other activity related to the hiring process. Examples of reasonable accommodation include, but are not limited to, making a change to the application process (if possible), providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
To be provided a Reasonable Accommodation during the hiring process, you will need to provide a certification of disability from a physician, psychiatrist, school official or an Illinois Department of Human Services (DHS) Division of Rehabilitation Services (DRS) Vocational Rehabilitation (VR) Counselor. Supporting documentation should be uploaded under My Documents Additional Documents section for each application.
Any questions on Reasonable Accommodations can be directed to Central Management Services Disability Resource Center at CMS.DisabilityResCen@illinois.gov or call (217) 524-7514 for further information and to request or discuss an accommodation.
Sponsorship for Employment
The State of Illinois does not provide sponsorship for employment visa status (e.g. H-1B visa status), nor is the State able to provide extensions of optional practical training (OPT) under the STEM-designated degree program for F-1 students. To be considered for permanent employment with the State of Illinois, applicants must be currently authorized to work in the United States on a full-time basis.
Disclosure of Salary Information
In compliance with the Illinois Equal Pay Act, 820 ILCS 112/1 et seq., the State does not seek, request, or require a job applicant’s wage or salary history. Employment decisions are not made based on an applicant’s wage or salary history. To that end, please do not include wage or salary information in your resume or other profile or application materials.
Job Requisition ID: 59100
Opening Date: 09/24/2026
Closing Date: 10/08/2026
Agency: Department of Innovation and Technology
Class Title: SENIOR PUBLIC SERVICE ADMIN (40070)
Skill Option: Management Information System/Data Processing/Telecommunications
Bilingual Option: None
Salary: Anticipated starting salary: $12,500-$13,333 monthly
Job Type: Salaried
Category: Full Time
Number of Vacancies: 1
Bargaining Unit Code: None
Merit Comp Code: Term Appointment, Managerial Exclusion from RC063 Collective Bargaining Coverage
Work Hours: Mon-Fri 8:30am-5:00pm (work hours may vary)
Anticipated Hybrid Work Schedule Availability: 1 to 5 Days per week in office, depending on operational needs
Headquarter Location: 555 W Monroe St, Chicago, Illinois, 60661
Work County: Cook
Agency Contact: Elizabeth.Bridges@illinois.gov
A resume is highly encouraged to evaluate your qualifications and skills as part of your application. Please attach a DETAILED Resume/Curriculum Vitae (CV) to the MY DOCUMENTS section of your application if you decide to provide one.
Why Work for Illinois? Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home. No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.
Are you looking for a rewarding career with an organization that values their staff? The Department of Innovation & Technology (DoIT) is seeking to hire qualified candidates with the opportunity to work in a dynamic, creative thinking, problem solving environment. This position serves as the ICN Operations Manager. In this role you will plan, design, and implement long-term network strategies to maintain a secure, robust, and reliable broadband network for Illinois Century Network (ICN) constituents. Additionally, you will develop, implement, and manage policies, procedures, and operational practices to maintain the delivery of high-quality, reliable, robust, and secure ICN network while adhering to DoIT and industry’s best practices. You will serve as a full line supervisor, including assigning and reviewing work, providing guidance, counselling staff, and preparing and signing performance evaluations. This role leads and directs the evolution and innovation of the ICN network. If you possess these knowledges, skills, abilities, and experience, we invite you to apply for this position to join the DoIT Team!
As a State of Illinois employee, you receive a comprehensive benefits package including:
Competitive Group Insurance benefits including health, life, dental and vision plans.
Flexible work schedules (when available and dependent upon position).
10 -25 days of paid vacation time annually (10 days for first year of state employment).
12 days of paid sick time annually which carry over year to year.
3 paid personal business days per year.
13-14 paid holidays per year dependent on election years.
12 weeks of paid parental leave.
Pension plan through the State Employees Retirement System.
Deferred Compensation Program – voluntary supplemental retirement plan.
Optional pre-tax programs -Medical Care Assistance Plan (MCAP) & Dependent Care Assistant Plan (DCAP).
Tuition Reimbursement Program and Federal Public Service Loan Forgiveness Program eligibility.
For more information regarding State of Illinois Benefits follow this link: https://www2.illinois.gov/cms/benefits/Pages/default.aspx
Essential Functions
- Subject to management approval, serves as the Illinois Century Network (ICN) Operations Manager for the Department of Innovation & Technology (DoIT), planning, designing, and implementing long-term network strategies to maintain a secure, robust, and reliable broadband network for ICN constituents, including reviewing and approving network designs, statements of work, technical specifications, and project plans developed by staff and vendors.
- Develops, implements, and manages policies, procedures, and operational practices to maintain the delivery of high-quality, reliable, robust, and secure ICN network while adhering to DoIT and industry best practices, including monitoring network outages, engaging resources to resolve outages, acting as point of escalations, and managing communications to customers.
- Develops, prepares, and manages the ICN Operation’s budget and procurement, including forecasting and cost analysis and overseeing and executing ICN Master Service Agreements (MSAs) and Service Orders (SOs).
- Serves as full line supervisor.
- Keeps abreast of new developments in the information technology field by continuing education through online training platforms, meetings, training sessions, seminars, and conferences to increase familiarity with and remain current on products, vendors, techniques, and procedures.
- Performs other duties as required or assigned which are reasonably within the scope of duties enumerated above.
Minimum Qualifications
- Requires knowledge, skill, and mental development equivalent to four (4) years of college with course work in management information systems, information technology, computer science, engineering, or a directly related Information Technology field.
- Requires prior experience equivalent to four (4) years of progressively responsible administrative experience in a public or private business Information Technology organization.
- Requires three (3) years of professional experience supervising a team of Information Technology professionals in a large and highly complex public or private IT organization.
Preferred Qualifications
- Four (4) years of professional experience managing vendor relationships, including evaluating vendor performance, negotiating technical requirements, and ensuring compliance with service level agreements (SLAs) or contractual obligations.
- Four (4) years of professional experience in telecommunications and network infrastructure, including the configuration, deployment, and support of network hardware/software, wide area network (WAN) design, and capacity planning to support scalable and resilient broadband services.
- Four (4) years of professional experience in advanced network engineering, including TCP/IP, dynamic routing protocol design and implementation (e.g., ISIS, OSPF, BGPv4, MP-BGP, and MBGP), IP Multicast architecture (e.g., MSDP, Anycast RP, and PIM-SM), Differentiated Services (DiffServ) Quality of Service (QoS), and integration of network diagnostic and management tools.
- Four (4) years of professional experience in provisioning and testing telecommunication circuits, including Telco circuit turn-up, Metro Ethernet, Plain Old Telephone Service (POTS), and fiber optic services and troubleshooting and validating service of delivery.
- Four (4) years of professional experience supervising technical or professional staff, including assigning and reviewing work, performance evaluation, training, and disciplinary action, fostering a collaborative and accountable team environment.
- Four (4) years of professional experience in strategic planning and project management, including the use of project management methodologies and tools (e.g., ITMS, ITIL, MS Project, and Excel) to lead complex network initiatives from inception through completion.
- Four (4) years of experience in budget management, including cost forecasting, cost recovery models, service pricing, and coordination of fiscal activities related to telecommunications services, contracts, and consortium operations.
- Four (4) years of professional experience preparing and delivering technical and strategic presentations, tailored to diverse audiences including executive leadership, technical teams, and external stakeholders, with a focus on clear communication of complex network concepts and project outcomes.
- Ability to analyze data logically and exercise sound judgement in defining and evaluating problems of an operational, procedural, or administrative nature.
- Certification(s) in one or more of the following: Cisco Certified Network Associate (CCNA), Cisco Certified Design Associate (CCDA) (routing/switching) or Cisco Qualified Specialist certifications in areas such as, (Video, Voice over IP (VoIP), Security, Wireless, or Optical networking).
Conditions of Employment
NOTE: Applicants must possess the ability to meet ALL of the following conditions of employment, with or without reasonable accommodation, to be considered for this position.
- Requires the ability to verify identity.
- Requires employment authorization to accept permanent full-time position with the State of Illinois.
- Requires the ability to pass a position specific, agency required background check and requires self-disclosure of criminal history.
- Requires the ability to use agency supplied equipment such as laptop, personal computer, work cell phone and any other required equipment or devices.
- Requires the ability to lift and carry objects or equipment weighing up to 20 pounds. This is considered light work as defined by the U.S. Department of Labor (20 CFR 404.1567(b)). Light work involves lifting no more than 20 pounds at a time with frequent lifting or carrying of objects weighing up to 10 pounds.
- Requires the ability to travel in performance of duties.
- Requires the ability to work overtime, including scheduled, unscheduled, short notice, evenings, weekends, and holidays.
- Requires adherence to the revolving door restrictions outlined in 5 ILCS 430/5-45. Consequently, employees should be aware that in the event of receiving a non-State employment offer during state employment or within one year immediately following the termination of State employment, they are required to inform the Office of the Executive Inspector General for the Agencies (OEIG) of the Illinois Governor before accepting such non-State employment. Failure to notify the OEIG may result in the imposition of a fine.
- Requires compliance with the provisions outlined in section 4A-101 of the Illinois Governmental Ethics Act, necessitating the occupant of this position to file of a Statement of Economic Interest. Pursuant to the Illinois Governmental Ethics Act (5 ILCS 420/4A et seq.), specific state officials and employees are required to annually submit Statements of Economic Interest to the Office of the Secretary of State, which will be accessible to the public for examination and copying. Employees subject to this requirement must also file a Supplemental Statement of Economic Interest with the Executive Ethics Commission, as specified in Executive Order 15-09. Failure to submit these statements in a timely manner may result in fines and penalties.
- The conditions of employment listed are incorporated and/or related to any duties included in the position description.
The Department of Innovation & Technology (DolT) is the state's IT agency delivering an enterprise approach to statewide technology, innovation, and telecommunication services, as well as policy and standards development, lifecycle investment planning, and cybersecurity services. With over 1,500 employees, DolT delivers IT services and innovative solutions to customer agencies to improve services provided to Illinois residents, DolT offers employees the opportunity to advance their careers, develop new skills and reach their potential, both personally and professionally. DoIT is committed to promoting and preserving a workplace culture that embraces diversity and inclusion. We welcome and value employees with different backgrounds, life experiences and talents. It is the collective sum of our individual differences that provides a broad perspective, leading to greater innovation and achievement. In recruiting for our team, we recognize the unique contributions of each applicant regardless of culture, ethnicity, race, national origin, sex, gender identity and expression, age, religion, disability, and sexual orientation.
Revolving Door: Certain provisions of the revolving door restrictions contained in 5 ILCS 430/5-45 apply to this position. As a result, the employee should be aware that if offered non-State employment during State employment or within one year immediately after ending State employment, the employee shall, prior to accepting any such non-State employment offer, notify the Office of the Executive Inspector General for the Agencies of the Illinois Governor (“OEIG”) or may be subject to a fine.
Statement of Economic Interests: This position is subject to Statement of Economic Interests filing as required by the Illinois Governmental Ethics Act.
Term Appointment: Candidates hired into a term position shall be appointed for a term of 4 years and are subject to a probationary period. The term may be renewed for successive four-year terms at the Director of the Department of Innovation and Technology’s discretion.
The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:
- donotreply@SIL-P1.ns2cloud.com
- systems@SIL-P1.ns2cloud.com
See All 17 Service Operations Manager Jobs in Illinois
Find roles in Illinois that match your experience and apply in just a few clicks.
Find JobsService Operations Manager Jobs by City in Illinois
Where Illinois roles are concentrated, by current openings.
Service Operations Manager Job Market in Illinois
A snapshot from current Illinois openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Distribution & Wholesale
What Illinois Employers Look For
The qualifications that appear most often in service operations manager jobs across Illinois.
- Bachelor's degree in business administration, operations management, or a related field
- Three or more years of experience managing service teams or operational workflows
- Demonstrated ability to develop and monitor key performance indicators and service metrics
- Proficiency with workforce management platforms and enterprise resource planning systems
- Experience leading cross-functional teams in a fast-paced, customer-facing environment
- Strong written and verbal communication skills for reporting to senior Illinois leadership
Service Operations Manager Jobs in Illinois: Frequently Asked Questions
How do you become a service operations manager in Illinois?
Most Illinois employers require a bachelor's degree in business, operations management, or a closely related field, combined with progressively responsible experience in a service or operations environment. Illinois does not issue a state license specific to this role, so the path runs through demonstrated leadership experience rather than a credential board. Professional certifications such as the Certified Manager credential from the Institute of Certified Professional Managers or a Six Sigma Green Belt strengthen candidacy considerably with Illinois's larger employers.
How much do service operations managers make in Illinois?
Service operations managers in Illinois earn a median of about $103,570 a year, based on May 2025 Bureau of Labor Statistics wage data, ranging from around $53,240 for the lowest 10% to over $269,320 for the top 10%. Pay rises with experience, specialty, and employer.
Which companies hire service operations managers in Illinois?
Employers hiring service operations managers in Illinois right now include Rush University Medical Center, Zoro, and Walmart, based on current listings on Migrate Mate as of September 2026. Illinois's concentration of corporate headquarters, major health systems, and logistics hubs means hiring is spread across multiple industries rather than dominated by a single sector.
Which Illinois cities have the most service operations manager jobs?
Chicago, Rosemont, and Illinois have the most service operations manager openings in Illinois. Chicago's sheer concentration of corporate headquarters, hospital networks, and regional distribution centers drives the bulk of postings, while Rockford and Peoria reflect strong demand from manufacturing operations and regional healthcare systems that anchor those mid-size Illinois markets.
Are there remote service operations manager jobs in Illinois?
Yes, but they're less common than in purely analytical roles, since service operations management often requires on-site oversight of teams, facilities, or customer touchpoints. About 100% of service operations manager openings tied to Illinois are remote or hybrid as of September 2026, with most of those positions covering functions such as vendor coordination, reporting, and process improvement rather than direct floor or field supervision.
How can I get hired as a service operations manager in Illinois with little or no experience?
The most realistic entry path is moving into an operations coordinator or service team lead role first, then building toward a manager title. Large Illinois employers such as Advocate Health Care, United Airlines, and Caterpillar routinely post associate operations roles and rotational programs designed for candidates without direct management experience. A project management certificate or a Lean Six Sigma White Belt credential signals readiness and is recognized by Illinois hiring teams. Adjacent roles in customer service supervision, logistics coordination, or facilities support are the most common lateral moves that open the door.
Where can I find and apply to service operations manager jobs in Illinois?
You can find and apply to service operations manager jobs in Illinois on Migrate Mate, which lists current Illinois openings updated regularly. Find the roles that fit your experience and location and apply directly to the employers posting them.
See All 17 Service Operations Manager Jobs in Illinois
Find roles in Illinois that match your experience and apply in just a few clicks.
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