Service Operations Manager Jobs in California
Service Operations Manager jobs in California are among the most active in the country, concentrated in technology, logistics, healthcare services, and financial services, with openings at every level from associate service manager through senior director of operations. The heaviest hiring is in the Los Angeles, San Francisco Bay Area, and San Diego metros, where employers like Kaiser Permanente, Salesforce, and Amazon have deep, lasting operational footprints. The most in-demand specialties are customer success operations, field service management, and cross-functional service delivery. Find a role that fits below and apply directly.
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The position provides strategic and operational leadership for enterprise pharmacy technology and informatics operations across Kaiser Permanente. Responsibilities include overseeing the implementation, optimization, governance, and lifecycle management of mission-critical pharmacy systems, including ePrescribing, Electronic Prescribing of Controlled Substances (EPCS), pharmacy interoperability, interfaces, and core pharmacy applications. The role also provides oversight of pharmacy technology strategy, operational support, pricing operations, system enhancements and upgrades, vendor partnerships, and regulatory compliance with CMS, DEA, and NCPDP standards. The successful candidate will drive operational excellence through workflow optimization, process improvement, performance measurement, patient safety, medication access, and drug cost management.
The ideal candidate brings extensive experience in enterprise pharmacy technology leadership, strong knowledge of healthcare and pharmacy systems, and the ability to build partnerships and influence decisions across pharmacy, clinical, medical group, nursing, operations, IT, and executive teams. This role involves leading strategic discussions, building consensus, navigating complex organizational dynamics, and driving transformational change across the enterprise. The successful candidate is a strong communicator, independent thinker, quick learner, and effective problem-solver who is comfortable operating in ambiguous environments. Key initiatives include KPWA integration with the KPHC Anywhere instance, KP Nevada integration, NCPDP SCRIPT upgrades, regional integration efforts, and modernization of pharmacy technology platforms and workflows, with potential opportunities for Epic training and certification based on business needs and budget.
This managing level position leads and coordinates systems integration activities, internal and external to IT. This role provides consulting to ensure technology or process owners have access to the required information and training for effective system or process operations and manages the development, tracking, maintenance, and reporting of performance metrics (for example, data quality, customer metrics, financials). In addition, this position supports senior leadership in reviewing performance metrics and outcomes to drive ongoing operational change and improvements and tracks annual IT staffing, purchasing and operations and capital budgets.
Essential Responsibilities:
- Manages individuals and/or teams in designated work unit by translating business plans into tactical action items; ensuring all policies and procedures are followed; delegating tasks to meet goals and objectives; overseeing the completion of work assignments; aligning team efforts; building accountability for and measuring progress in achieving results; identifying and addressing improvement opportunities; removing obstacles that impact performance; and guiding performance and developing contingency plans accordingly.
- Pursues professional growth and provides developmental opportunities for others by soliciting and acting on performance feedback; building collaborative, cross-functional relationships; training and developing talent for growth opportunities; delegating tasks and decisions; fostering open dialogue amongst team members; supporting execution of performance management guidelines and expectations; and working closely with employees to set goals and provide open feedback and coaching to drive performance improvement.
- Manages information relevant to forecasting businesss future technical and operational information needs.
- Provides suggestions to higher levels regarding the development and definition of the business/technology strategy by managing the input from lower levels.
- Manages business and/or technology plans to ensure capability for alignment with business unit and KPs national and regional strategies.
- Manages the processes of region-wide, complex information systems needs in project areas such as new business operating models, innovative approaches to IT solutions support, market research of emerging or available product functionality and operational readiness assessment.
- Manages the implementation of technology or business process integration plans.
- Provides support to senior leadership by providing information regarding business systems, data and process initiatives.
- Manages systems and business process activities.
- Provides support to senior leadership by providing information regarding business and technology issues.
- Leads and coordinates inter- and intra-departmental systems integration activities.
- Provides consultation and guidance to ensure technology or process owners have access to the required information and training for effective system or process operations.
- Manages resources to ensure deliverable due dates and requirements are met.
- Manages operational performance reports within and across business functions or areas.
- Manages the development of resource (for example, associates, vendors, infrastructure) capacity planning, demand management processes, and workforce planning.
- Tracks annual IT staffing, purchasing and operations and capital budgets.
- Manages the development, tracking, maintenance, and reporting of performance metrics (for example, data quality, customer metrics, financials).
- Supports senior leadership in reviewing performance metrics and outcomes to drive ongoing operational change and improvements.
- Provides analytics to evaluate and ensure efficient, cost effective operational solutions which support systems processes and functional requirements.
- Manages the development, implementation, and the maintenance of a comprehensive and integrated data quality improvement and training program.
- Analyzes identified problems in technology and business solutions to determine cause and desired resolution.
- Monitors local, national, and international trends and legislative changes in healthcare technology and information systems.
- Manages technologies, systems solution design, data, and metrics in alignment with the organizations vision, goals and objectives.
- Manages initiatives in alignment with other National initiatives.
- Manages the preparation of source documents and technical/business manuals and monitors the use of established and documented IT processes, tools, and best practices.
- Manages the physical security, infrastructure, network, application controls for designated department or area.
- Develops and manages business continuity and disaster recovery-procedures and infrastructure procedures.
- Manages cross-functional and/or cross divisional task forces to identify and document functional requirements, workflow, information sources and system specifications.
- Ensures designated department or business area maintains a knowledge repository of current technology and business processes.
- Reviews and summarizes research on topics related to technology and business initiatives for lower levels and customers.
- Manages information relevant to forecasting businesss future technical and operational information needs.
- Provides suggestions to higher levels regarding the development and definition of the business/technology strategy by managing the input from lower levels.
- Manages business and/or technology plans to ensure capability for alignment with business unit and KPs national and regional strategies.
- Manages the processes of region-wide, complex information systems needs in project areas such as new business operating models, innovative approaches to IT solutions support, market research of emerging or available product functionality and operational readiness assessment.
- Manages the implementation of technology or business process integration plans.
- Provides support to senior leadership by providing information regarding business systems, data and process initiatives.
- Manages systems and business process activities.
- Provides support to senior leadership by providing information regarding business and technology issues.
- Leads and coordinates inter- and intra-departmental systems integration activities.
- Provides consultation and guidance to ensure technology or process owners have access to the required information and training for effective system or process operations.
- Manages resources to ensure deliverable due dates and requirements are met.
- Manages operational performance reports within and across business functions or areas.
- Manages the development of resource (for example, associates, vendors, infrastructure) capacity planning, demand management processes, and workforce planning.
- Tracks annual IT staffing, purchasing and operations and capital budgets.
- Manages the development, tracking, maintenance, and reporting of performance metrics (for example, data quality, customer metrics, financials).
- Supports senior leadership in reviewing performance metrics and outcomes to drive ongoing operational change and improvements.
- Provides analytics to evaluate and ensure efficient, cost effective operational solutions which support systems processes and functional requirements.
- Manages the development, implementation, and the maintenance of a comprehensive and integrated data quality improvement and training program.
- Analyzes identified problems in technology and business solutions to determine cause and desired resolution.
- Monitors local, national, and international trends and legislative changes in healthcare technology and information systems.
- Manages technologies, systems solution design, data, and metrics in alignment with the organizations vision, goals and objectives.
- Manages initiatives in alignment with other National initiatives.
- Manages the preparation of source documents and technical/business manuals and monitors the use of established and documented IT processes, tools, and best practices.
- Manages the physical security, infrastructure, network, application controls for designated department or area.
- Develops and manages business continuity and disaster recovery-procedures and infrastructure procedures.
- Manages cross-functional and/or cross divisional task forces to identify and document functional requirements, workflow, information sources and system specifications.
- Ensures designated department or business area maintains a knowledge repository of current technology and business processes.
- Reviews and summarizes research on topics related to technology and business initiatives for lower levels and customers.
Knowledge, Skills and Abilities: (Core)
- Ambiguity/Uncertainty Management
- Attention to Detail
- Business Knowledge
- Communication
- Constructive Feedback
- Critical Thinking
- Cross-Group Collaboration
- Decision Making
- Dependability
- Diversity, Equity, and Inclusion Support
- Drives Results
- Facilitation Skills
- Health Care Industry
- Influencing Others
- Integrity
- Leadership
- Learning Agility
- Organizational Savvy
- Problem Solving
- Short- and Long-term Learning & Recall
- Strategic Thinking
- Team Building
- Teamwork
- Topic-Specific Communication
Knowledge, Skills and Abilities: (Functional)
- Analytical Skills
- Business Case Development
- Business Planning
- Business Process Improvement
- Client Focus
- Corporate Governance Models and Methodologies
- Crisis Incident Management
- Delegation
- Demonstrating Personal Flexibility
- Financial Acumen
- Financial Plan Budgeting
- Getting Work Done Through Others
- IT Governance
- IT Industry: Trends & Directions
- ITIL (Information Technology Infrastructure Library) Management
- Managing Diverse Relationships
- Mentoring and Coaching
- Negotiation
- Organizational Skills
- Prioritization
- Relationship Building
- Risk Assessment
- Technical Communication
- Technical Documentation
- Vendor Management
Minimum Qualifications:
- Minimum four (4) years in a leadership role working with project or functional teams.
- Bachelors degree in Business Administration, CIS, Mathematics, or related field and Minimum six (6) years experience in business operations, IT consulting, business analysis, or a related field. Additional equivalent work experience may be substituted for the degree requirement.
- Three (3) years experience working for a health care organization.
- Two (2) years experience working on projects or programs requiring the integration of cross-functional technology and/or business solutions.
- Master's degree in Business Administration, CIS, Mathematics, or related field.
PrimaryLocation : California,Downey,Downey Boeing - Independence Park
HoursPerWeek : 40
Shift : Day
Workdays : Mon, Tue, Wed, Thu, Fri, Sat, Sun,
WorkingHoursStart : 09:00 AM
WorkingHoursEnd : 05:00 PM
Job Schedule : Full-time
Job Type : Standard
Employee Status : Regular
Employee Group/Union Affiliation : NUE-PO-01|NUE|Non Union Employee
Job Level : Manager with Direct Reports
Job Category : Information Technology
Department : Po/Ho Corp - National Rx Programs & Servics - 0308
Travel : Yes, 10 % of the Time
Kaiser Permanente is an equal opportunity employer committed to fair, respectful, and inclusive workplaces. Applicants will be considered for employment without regard to race, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic or status.
The position provides strategic and operational leadership for enterprise pharmacy technology and informatics operations across Kaiser Permanente. Responsibilities include overseeing the implementation, optimization, governance, and lifecycle management of mission-critical pharmacy systems, including ePrescribing, Electronic Prescribing of Controlled Substances (EPCS), pharmacy interoperability, interfaces, and core pharmacy applications. The role also provides oversight of pharmacy technology strategy, operational support, pricing operations, system enhancements and upgrades, vendor partnerships, and regulatory compliance with CMS, DEA, and NCPDP standards. The successful candidate will drive operational excellence through workflow optimization, process improvement, performance measurement, patient safety, medication access, and drug cost management.
The ideal candidate brings extensive experience in enterprise pharmacy technology leadership, strong knowledge of healthcare and pharmacy systems, and the ability to build partnerships and influence decisions across pharmacy, clinical, medical group, nursing, operations, IT, and executive teams. This role involves leading strategic discussions, building consensus, navigating complex organizational dynamics, and driving transformational change across the enterprise. The successful candidate is a strong communicator, independent thinker, quick learner, and effective problem-solver who is comfortable operating in ambiguous environments. Key initiatives include KPWA integration with the KPHC Anywhere instance, KP Nevada integration, NCPDP SCRIPT upgrades, regional integration efforts, and modernization of pharmacy technology platforms and workflows, with potential opportunities for Epic training and certification based on business needs and budget.
This managing level position leads and coordinates systems integration activities, internal and external to IT. This role provides consulting to ensure technology or process owners have access to the required information and training for effective system or process operations and manages the development, tracking, maintenance, and reporting of performance metrics (for example, data quality, customer metrics, financials). In addition, this position supports senior leadership in reviewing performance metrics and outcomes to drive ongoing operational change and improvements and tracks annual IT staffing, purchasing and operations and capital budgets.
Essential Responsibilities:
- Manages individuals and/or teams in designated work unit by translating business plans into tactical action items; ensuring all policies and procedures are followed; delegating tasks to meet goals and objectives; overseeing the completion of work assignments; aligning team efforts; building accountability for and measuring progress in achieving results; identifying and addressing improvement opportunities; removing obstacles that impact performance; and guiding performance and developing contingency plans accordingly.
- Pursues professional growth and provides developmental opportunities for others by soliciting and acting on performance feedback; building collaborative, cross-functional relationships; training and developing talent for growth opportunities; delegating tasks and decisions; fostering open dialogue amongst team members; supporting execution of performance management guidelines and expectations; and working closely with employees to set goals and provide open feedback and coaching to drive performance improvement.
- Manages information relevant to forecasting businesss future technical and operational information needs.
- Provides suggestions to higher levels regarding the development and definition of the business/technology strategy by managing the input from lower levels.
- Manages business and/or technology plans to ensure capability for alignment with business unit and KPs national and regional strategies.
- Manages the processes of region-wide, complex information systems needs in project areas such as new business operating models, innovative approaches to IT solutions support, market research of emerging or available product functionality and operational readiness assessment.
- Manages the implementation of technology or business process integration plans.
- Provides support to senior leadership by providing information regarding business systems, data and process initiatives.
- Manages systems and business process activities.
- Provides support to senior leadership by providing information regarding business and technology issues.
- Leads and coordinates inter- and intra-departmental systems integration activities.
- Provides consultation and guidance to ensure technology or process owners have access to the required information and training for effective system or process operations.
- Manages resources to ensure deliverable due dates and requirements are met.
- Manages operational performance reports within and across business functions or areas.
- Manages the development of resource (for example, associates, vendors, infrastructure) capacity planning, demand management processes, and workforce planning.
- Tracks annual IT staffing, purchasing and operations and capital budgets.
- Manages the development, tracking, maintenance, and reporting of performance metrics (for example, data quality, customer metrics, financials).
- Supports senior leadership in reviewing performance metrics and outcomes to drive ongoing operational change and improvements.
- Provides analytics to evaluate and ensure efficient, cost effective operational solutions which support systems processes and functional requirements.
- Manages the development, implementation, and the maintenance of a comprehensive and integrated data quality improvement and training program.
- Analyzes identified problems in technology and business solutions to determine cause and desired resolution.
- Monitors local, national, and international trends and legislative changes in healthcare technology and information systems.
- Manages technologies, systems solution design, data, and metrics in alignment with the organizations vision, goals and objectives.
- Manages initiatives in alignment with other National initiatives.
- Manages the preparation of source documents and technical/business manuals and monitors the use of established and documented IT processes, tools, and best practices.
- Manages the physical security, infrastructure, network, application controls for designated department or area.
- Develops and manages business continuity and disaster recovery-procedures and infrastructure procedures.
- Manages cross-functional and/or cross divisional task forces to identify and document functional requirements, workflow, information sources and system specifications.
- Ensures designated department or business area maintains a knowledge repository of current technology and business processes.
- Reviews and summarizes research on topics related to technology and business initiatives for lower levels and customers.
- Manages information relevant to forecasting businesss future technical and operational information needs.
- Provides suggestions to higher levels regarding the development and definition of the business/technology strategy by managing the input from lower levels.
- Manages business and/or technology plans to ensure capability for alignment with business unit and KPs national and regional strategies.
- Manages the processes of region-wide, complex information systems needs in project areas such as new business operating models, innovative approaches to IT solutions support, market research of emerging or available product functionality and operational readiness assessment.
- Manages the implementation of technology or business process integration plans.
- Provides support to senior leadership by providing information regarding business systems, data and process initiatives.
- Manages systems and business process activities.
- Provides support to senior leadership by providing information regarding business and technology issues.
- Leads and coordinates inter- and intra-departmental systems integration activities.
- Provides consultation and guidance to ensure technology or process owners have access to the required information and training for effective system or process operations.
- Manages resources to ensure deliverable due dates and requirements are met.
- Manages operational performance reports within and across business functions or areas.
- Manages the development of resource (for example, associates, vendors, infrastructure) capacity planning, demand management processes, and workforce planning.
- Tracks annual IT staffing, purchasing and operations and capital budgets.
- Manages the development, tracking, maintenance, and reporting of performance metrics (for example, data quality, customer metrics, financials).
- Supports senior leadership in reviewing performance metrics and outcomes to drive ongoing operational change and improvements.
- Provides analytics to evaluate and ensure efficient, cost effective operational solutions which support systems processes and functional requirements.
- Manages the development, implementation, and the maintenance of a comprehensive and integrated data quality improvement and training program.
- Analyzes identified problems in technology and business solutions to determine cause and desired resolution.
- Monitors local, national, and international trends and legislative changes in healthcare technology and information systems.
- Manages technologies, systems solution design, data, and metrics in alignment with the organizations vision, goals and objectives.
- Manages initiatives in alignment with other National initiatives.
- Manages the preparation of source documents and technical/business manuals and monitors the use of established and documented IT processes, tools, and best practices.
- Manages the physical security, infrastructure, network, application controls for designated department or area.
- Develops and manages business continuity and disaster recovery-procedures and infrastructure procedures.
- Manages cross-functional and/or cross divisional task forces to identify and document functional requirements, workflow, information sources and system specifications.
- Ensures designated department or business area maintains a knowledge repository of current technology and business processes.
- Reviews and summarizes research on topics related to technology and business initiatives for lower levels and customers.
Knowledge, Skills and Abilities: (Core)
- Ambiguity/Uncertainty Management
- Attention to Detail
- Business Knowledge
- Communication
- Constructive Feedback
- Critical Thinking
- Cross-Group Collaboration
- Decision Making
- Dependability
- Diversity, Equity, and Inclusion Support
- Drives Results
- Facilitation Skills
- Health Care Industry
- Influencing Others
- Integrity
- Leadership
- Learning Agility
- Organizational Savvy
- Problem Solving
- Short- and Long-term Learning & Recall
- Strategic Thinking
- Team Building
- Teamwork
- Topic-Specific Communication
Knowledge, Skills and Abilities: (Functional)
- Analytical Skills
- Business Case Development
- Business Planning
- Business Process Improvement
- Client Focus
- Corporate Governance Models and Methodologies
- Crisis Incident Management
- Delegation
- Demonstrating Personal Flexibility
- Financial Acumen
- Financial Plan Budgeting
- Getting Work Done Through Others
- IT Governance
- IT Industry: Trends & Directions
- ITIL (Information Technology Infrastructure Library) Management
- Managing Diverse Relationships
- Mentoring and Coaching
- Negotiation
- Organizational Skills
- Prioritization
- Relationship Building
- Risk Assessment
- Technical Communication
- Technical Documentation
- Vendor Management
Minimum Qualifications:
- Minimum four (4) years in a leadership role working with project or functional teams.
- Bachelors degree in Business Administration, CIS, Mathematics, or related field and Minimum six (6) years experience in business operations, IT consulting, business analysis, or a related field. Additional equivalent work experience may be substituted for the degree requirement.
- Three (3) years experience working for a health care organization.
- Two (2) years experience working on projects or programs requiring the integration of cross-functional technology and/or business solutions.
- Master's degree in Business Administration, CIS, Mathematics, or related field.
PrimaryLocation : California,Downey,Downey Boeing - Independence Park
HoursPerWeek : 40
Shift : Day
Workdays : Mon, Tue, Wed, Thu, Fri, Sat, Sun,
WorkingHoursStart : 09:00 AM
WorkingHoursEnd : 05:00 PM
Job Schedule : Full-time
Job Type : Standard
Employee Status : Regular
Employee Group/Union Affiliation : NUE-PO-01|NUE|Non Union Employee
Job Level : Manager with Direct Reports
Job Category : Information Technology
Department : Po/Ho Corp - National Rx Programs & Servics - 0308
Travel : Yes, 10 % of the Time
Kaiser Permanente is an equal opportunity employer committed to fair, respectful, and inclusive workplaces. Applicants will be considered for employment without regard to race, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic or status.
See All 50 Service Operations Manager Jobs in California
Find roles in California that match your experience and apply in just a few clicks.
Find JobsService Operations Manager Jobs by City in California
Where California roles are concentrated, by current openings.
Service Operations Manager Job Market in California
A snapshot from current California openings, updated as new roles post.
Who's Hiring
What California Employers Look For
The qualifications that appear most often in service operations manager jobs across California.
- Bachelor's degree in business administration, operations management, or a related field required
- Three or more years of experience managing service teams or operational workflows
- Proficiency with CRM and service management platforms such as Salesforce or ServiceNow
- Demonstrated ability to develop and track KPIs, SLAs, and service quality metrics
- Experience leading cross-functional teams and coordinating with internal stakeholders
- Strong written and verbal communication skills for reporting to senior leadership
Service Operations Manager Jobs in California: Frequently Asked Questions
How do you become a service operations manager in California?
Most California employers require a bachelor's degree in business, operations management, or a related discipline as the foundation for this role. There is no state-issued license specific to service operations managers in California, so advancement depends on a combination of education, progressive experience in service delivery or operations roles, and demonstrated leadership. Certifications such as PMP or ITIL are widely recognized by California employers and can strengthen a candidacy considerably.
How much do service operations managers make in California?
Service operations managers in California earn a median of about $124,390 a year, based on May 2025 Bureau of Labor Statistics wage data, ranging from around $60,370 for the lowest 10% to over $293,810 for the top 10%. Pay rises with experience, specialty, and employer.
Which companies hire service operations managers in California?
Employers hiring service operations managers in California right now include Goodwill Southern California, Vozzcom, and Tesla, based on current listings on Migrate Mate as of November 2026. California's density of technology firms, large healthcare systems, and logistics operators means consistent demand for this role across a wide range of industries statewide.
Which California cities have the most service operations manager jobs?
Fremont, San Francisco, and Downey have the most service operations manager openings in California. The distribution reflects where the state's largest employers are headquartered or have major operational hubs, with the Bay Area's technology sector and Los Angeles's entertainment, logistics, and healthcare industries driving the bulk of postings, while San Diego's biotech and defense services presence accounts for its share of openings.
Are there remote service operations manager jobs in California?
Yes, though availability depends on the industry. About 32% of service operations manager openings tied to California are remote or hybrid as of November 2026, reflecting the role's mix of desk-based coordination work and on-site team oversight. The portions of the role most commonly offered remotely are reporting, vendor management, and cross-functional planning, while positions requiring direct supervision of field or facilities teams are almost always on-site.
How can I get hired as a service operations manager in California with little or no experience?
The most realistic entry path is moving up from an adjacent role such as service coordinator, operations analyst, or customer success associate, which are positions that large California employers like Kaiser Permanente, Salesforce, and Amazon actively use as pipelines into management. Targeting associate or team lead titles within operations, logistics, or customer service departments gives candidates direct exposure to workflows and metrics that qualify them for a manager step-up. Completing a project management certification and building a portfolio of process improvement examples significantly strengthens applications at this stage.
Where can I find and apply to service operations manager jobs in California?
You can find and apply to service operations manager jobs in California on Migrate Mate, which lists current California openings across industries and metro areas. Find the roles that fit your experience and apply directly to the ones that match.
See All 50 Service Operations Manager Jobs in California
Find roles in California that match your experience and apply in just a few clicks.
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