Service Operations Manager Jobs in Michigan
Service Operations Manager jobs in Michigan are in steady demand across automotive manufacturing, healthcare systems, and financial services, with openings at every level from operations coordinator to senior service operations director. Detroit, Grand Rapids, and Ann Arbor are the state's primary hiring centers, where established employers like Ford Motor Company, Beaumont Health, and Consumers Energy maintain ongoing service operations teams. Fleet and logistics management, customer service operations, and facilities-driven service delivery are the specialties drawing the most consistent Michigan interest. Find a role that fits below and apply directly.
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Showing 5 of 7+ Service Operations Manager jobs
Operations Manager
OTC Industrial Technologies | Finishing, Dispensing & Filtration (FDF) Segment
Position Summary
The Operations Manager is a key member of the FDF leadership team and is responsible for overseeing the day-to-day operations, financial performance, service delivery, and overall effectiveness of assigned locations within the Finishing, Dispensing & Filtration (FDF) Segment.
This position provides leadership and operational oversight to ensure customer satisfaction, profitability, safety, productivity, and continuous improvement. The Operations Manager is accountable for managing operational performance, supporting profit and loss (P&L) objectives, developing high-performing teams, and ensuring the efficient delivery of industrial finishing, dispensing, filtration, and related technical services.
The successful candidate will demonstrate strong business acumen, operational leadership, and the ability to drive results while maintaining OTC's commitment to customer service, employee development, safety, and core values.
Position Responsibilities
- Provide leadership and operational oversight for assigned FDF locations, ensuring alignment with segment objectives, business strategies, and operational performance expectations.
- Partner with FDF segment leadership to develop, implement, monitor, and improve operational best practices, key performance indicators (KPIs), and financial objectives.
- Manage operational budgets, profitability, labor utilization, operating expenses, and P&L performance for assigned locations.
- Oversee daily service operations, including field service, equipment installation, preventive maintenance, repairs, technical support, and customer service activities.
- Support operational activities involving industrial finishing systems, paint application equipment, dispensing technologies, filtration solutions, and related equipment and services.
- Drive continuous improvement initiatives focused on operational efficiency, productivity, service quality, cost management, and customer satisfaction.
- Lead, coach, mentor, and develop operational employees, supervisors, service technicians, and other assigned team members.
- Establish clear performance expectations, monitor employee performance, and promote accountability, professional development, and operational excellence.
- Collaborate with Sales, Engineering, Service, Supply Chain, Human Resources, and other internal teams to support business growth and customer needs.
- Ensure appropriate staffing levels, workforce planning, scheduling, and resource allocation to meet operational and customer demands.
- Maintain strong customer relationships by ensuring timely resolution of service issues, operational challenges, and customer concerns.
- Monitor operational performance, identify potential risks or service disruptions, and implement timely corrective actions.
- Promote and maintain a strong safety culture by ensuring compliance with OTC safety policies, OSHA requirements, and applicable workplace safety standards.
- Oversee equipment, inventory, tools, and operational resources to support efficient service delivery and cost control.
- Prepare, review, and analyze daily, weekly, and monthly operational reports, including financial performance, labor utilization, service productivity, customer satisfaction, and other key metrics.
- Identify opportunities to improve operational processes, increase profitability, strengthen customer retention, and support business expansion.
- Partner with segment leadership on strategic initiatives, operational planning, process standardization, and integration of new business opportunities.
- Demonstrate OTC's core values of Integrity, Achievement, Expertise, Partnership, Investment, and Balance in daily leadership and business decisions.
- Travel to assigned locations, customer facilities, and other OTC locations as business needs require.
- Perform additional duties and responsibilities as assigned.
Qualifications
- Bachelor's degree in Business Administration, Operations Management, Engineering, or a related field preferred; equivalent relevant business and operational leadership experience will be considered.
- Minimum of 3 years of experience managing service operations, industrial operations, or multi-location business activities with financial or P&L accountability.
- Experience in industrial finishing, dispensing, filtration, manufacturing, equipment service, or related industrial technologies preferred.
- Demonstrated ability to lead, develop, and retain high-performing operational teams.
- Strong understanding of financial management, budgeting, labor productivity, cost control, and operational performance metrics.
- Experience implementing continuous improvement initiatives and operational best practices.
- Ability to manage multiple priorities, meet deadlines, and make sound business decisions in a fast-paced environment.
- Strong leadership, communication, organizational, analytical, and problem-solving skills.
- Ability to build effective relationships with customers, employees, cross-functional partners, and senior leadership.
- Proficiency with Microsoft Office applications and experience utilizing ERP, CRM, reporting, and operational management systems.
- Experience with Infor SX.e, FX, MITS, Tour de Force (TDF), or comparable business management systems preferred.
- Willingness and ability to travel as required to support assigned operations.
Key Performance Expectations
- Financial performance, profitability, and cost management.
- Service productivity, technician utilization, and operational efficiency.
- Customer satisfaction, service quality, and customer retention.
- Workplace safety performance and regulatory compliance.
- Employee engagement, development, retention, and accountability.
- Achievement of operational KPIs and continuous improvement objectives.
- Effective collaboration across the FDF Segment and OTC Industrial Technologies.
Operations Manager
OTC Industrial Technologies | Finishing, Dispensing & Filtration (FDF) Segment
Position Summary
The Operations Manager is a key member of the FDF leadership team and is responsible for overseeing the day-to-day operations, financial performance, service delivery, and overall effectiveness of assigned locations within the Finishing, Dispensing & Filtration (FDF) Segment.
This position provides leadership and operational oversight to ensure customer satisfaction, profitability, safety, productivity, and continuous improvement. The Operations Manager is accountable for managing operational performance, supporting profit and loss (P&L) objectives, developing high-performing teams, and ensuring the efficient delivery of industrial finishing, dispensing, filtration, and related technical services.
The successful candidate will demonstrate strong business acumen, operational leadership, and the ability to drive results while maintaining OTC's commitment to customer service, employee development, safety, and core values.
Position Responsibilities
- Provide leadership and operational oversight for assigned FDF locations, ensuring alignment with segment objectives, business strategies, and operational performance expectations.
- Partner with FDF segment leadership to develop, implement, monitor, and improve operational best practices, key performance indicators (KPIs), and financial objectives.
- Manage operational budgets, profitability, labor utilization, operating expenses, and P&L performance for assigned locations.
- Oversee daily service operations, including field service, equipment installation, preventive maintenance, repairs, technical support, and customer service activities.
- Support operational activities involving industrial finishing systems, paint application equipment, dispensing technologies, filtration solutions, and related equipment and services.
- Drive continuous improvement initiatives focused on operational efficiency, productivity, service quality, cost management, and customer satisfaction.
- Lead, coach, mentor, and develop operational employees, supervisors, service technicians, and other assigned team members.
- Establish clear performance expectations, monitor employee performance, and promote accountability, professional development, and operational excellence.
- Collaborate with Sales, Engineering, Service, Supply Chain, Human Resources, and other internal teams to support business growth and customer needs.
- Ensure appropriate staffing levels, workforce planning, scheduling, and resource allocation to meet operational and customer demands.
- Maintain strong customer relationships by ensuring timely resolution of service issues, operational challenges, and customer concerns.
- Monitor operational performance, identify potential risks or service disruptions, and implement timely corrective actions.
- Promote and maintain a strong safety culture by ensuring compliance with OTC safety policies, OSHA requirements, and applicable workplace safety standards.
- Oversee equipment, inventory, tools, and operational resources to support efficient service delivery and cost control.
- Prepare, review, and analyze daily, weekly, and monthly operational reports, including financial performance, labor utilization, service productivity, customer satisfaction, and other key metrics.
- Identify opportunities to improve operational processes, increase profitability, strengthen customer retention, and support business expansion.
- Partner with segment leadership on strategic initiatives, operational planning, process standardization, and integration of new business opportunities.
- Demonstrate OTC's core values of Integrity, Achievement, Expertise, Partnership, Investment, and Balance in daily leadership and business decisions.
- Travel to assigned locations, customer facilities, and other OTC locations as business needs require.
- Perform additional duties and responsibilities as assigned.
Qualifications
- Bachelor's degree in Business Administration, Operations Management, Engineering, or a related field preferred; equivalent relevant business and operational leadership experience will be considered.
- Minimum of 3 years of experience managing service operations, industrial operations, or multi-location business activities with financial or P&L accountability.
- Experience in industrial finishing, dispensing, filtration, manufacturing, equipment service, or related industrial technologies preferred.
- Demonstrated ability to lead, develop, and retain high-performing operational teams.
- Strong understanding of financial management, budgeting, labor productivity, cost control, and operational performance metrics.
- Experience implementing continuous improvement initiatives and operational best practices.
- Ability to manage multiple priorities, meet deadlines, and make sound business decisions in a fast-paced environment.
- Strong leadership, communication, organizational, analytical, and problem-solving skills.
- Ability to build effective relationships with customers, employees, cross-functional partners, and senior leadership.
- Proficiency with Microsoft Office applications and experience utilizing ERP, CRM, reporting, and operational management systems.
- Experience with Infor SX.e, FX, MITS, Tour de Force (TDF), or comparable business management systems preferred.
- Willingness and ability to travel as required to support assigned operations.
Key Performance Expectations
- Financial performance, profitability, and cost management.
- Service productivity, technician utilization, and operational efficiency.
- Customer satisfaction, service quality, and customer retention.
- Workplace safety performance and regulatory compliance.
- Employee engagement, development, retention, and accountability.
- Achievement of operational KPIs and continuous improvement objectives.
- Effective collaboration across the FDF Segment and OTC Industrial Technologies.
See All 7 Service Operations Manager Jobs in Michigan
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Find JobsService Operations Manager Jobs by City in Michigan
Where Michigan roles are concentrated, by current openings.
Service Operations Manager Job Market in Michigan
A snapshot from current Michigan openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Biotechnology & Pharmaceuticals
What Michigan Employers Look For
The qualifications that appear most often in service operations manager jobs across Michigan.
- Bachelor's degree in business administration, operations management, or a related field
- Five or more years of progressive experience in service operations or a closely related function
- Demonstrated ability to manage cross-functional teams across multiple Michigan service locations
- Proficiency with service management platforms, CRM systems, and operational reporting tools
- Experience developing and tracking service-level agreements and key performance indicators
- Strong background in process improvement methodologies such as Lean or Six Sigma
Service Operations Manager Jobs in Michigan: Frequently Asked Questions
How do you become a service operations manager in Michigan?
The typical path starts with a bachelor's degree in business, operations management, or a related discipline, followed by several years in frontline service, logistics, or operations roles. Michigan does not require a state-issued license specific to service operations management, so advancement depends on progressive experience and demonstrated results. Earning a Lean or Six Sigma certification adds meaningful credibility with Michigan's large manufacturing and healthcare employers.
How much do service operations managers make in Michigan?
Service operations managers in Michigan earn a median of about $99,530 a year, based on May 2025 Bureau of Labor Statistics wage data, ranging from around $49,380 for the lowest 10% to over $222,810 for the top 10%. Pay rises with experience, specialty, and employer.
Which companies hire service operations managers in Michigan?
Employers hiring service operations managers in Michigan right now include OTIS, Perrigo, and Autotech Solutions, based on current listings on Migrate Mate as of November 2026. Michigan's strong automotive, healthcare, and utility sectors mean demand is spread across both corporate headquarters and regional service divisions throughout the state.
Which Michigan cities have the most service operations manager jobs?
Michigan, Novi, and Holly consistently account for the greatest concentration of service operations manager openings in Michigan. Detroit anchors the market through its dense network of automotive manufacturers, large hospital systems, and financial services firms, while Grand Rapids draws demand from a growing base of regional logistics and healthcare organizations, and Ann Arbor benefits from its university-affiliated healthcare and technology employers.
Are there remote service operations manager jobs in Michigan?
Yes, but they're limited, since service operations management often requires on-site coordination of teams, facilities, or customer-facing workflows. About 50% of service operations manager openings tied to Michigan are remote or hybrid as of November 2026, and those that do offer flexibility tend to involve centralized reporting, vendor management, or back-office process oversight rather than direct service delivery.
How can I get hired as a service operations manager in Michigan with little or no experience?
The most realistic entry point is a service coordinator, operations analyst, or team lead role at a Michigan healthcare system, automotive supplier, or regional utility. Large employers such as Henry Ford Health and DTE Energy regularly hire operations associates or rotational program participants without direct management experience. Building familiarity with service ticketing systems and completing a Lean fundamentals course strengthens early applications considerably in Michigan's manufacturing-influenced market.
Where can I find and apply to service operations manager jobs in Michigan?
You can find and apply to service operations manager jobs in Michigan on Migrate Mate, which lists current openings across the state. Search the available roles, find the ones that fit your background and location, and apply directly to the employers posting them.
See All 7 Service Operations Manager Jobs in Michigan
Find roles in Michigan that match your experience and apply in just a few clicks.
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