Service Operations Manager Jobs in Michigan
Service Operations Manager jobs in Michigan are in steady demand across automotive manufacturing, healthcare systems, and financial services, with openings at every level from operations coordinator to senior service operations director. Detroit, Grand Rapids, and Ann Arbor are the state's primary hiring centers, where established employers like Ford Motor Company, Beaumont Health, and Consumers Energy maintain ongoing service operations teams. Fleet and logistics management, customer service operations, and facilities-driven service delivery are the specialties drawing the most consistent Michigan interest. Find a role that fits below and apply directly.
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Service Operations Manager
About the role
We are seeking an experienced Service Operations Manager to lead our U.S. service organization based in Adrian, Michigan, consisting of a team of eight employees. In this role, you will manage daily service operations, office administration, team development, and customer support while driving continuous improvement and maintaining high service standards.
Key Responsibilities
Service Operations Leadership
· Oversee daily service and office operations.
· Serve as the primary escalation point for operational, technical, and customer issues.
· Foster a culture of accountability, teamwork, responsiveness and customer focus.
Team Management & Development
· Lead, coach, and develop a team of service technicians and administrative staff.
Office and Facility Management
· Oversee office administration, facilities, equipment, and procurement activities.
Process Improvement & Compliance
· Drive process improvements to enhance efficiency and customer satisfaction.
· Ensure compliance with company policies, safety standards, and regulations.
Qualifications
- 5+ years of leadership or management experience, preferably in service, industrial, manufacturing, engineering or technical environments, with a proven ability to lead and develop teams.
- Basic knowledge of industrial electrical systems, industrial software and related technologies.
- Strong customer service, communication, problem-solving and organizational skills.
- Experience working in a small business or affiliate environment.
- Proficiency in Microsoft Office, including Excel and Word.
- Fluent English, both written and verbal.
Why Join Us?
· Play a key role in a growing service organization.
· Direct impact on operational strategy and service excellence.
· Collaborative, customer-focused work environment.
· Competitive compensation including bonuses and a complete benefit package including retirement.
Ready to lead a growing service organization? Join us as our next Service Operations Manager and make a direct impact by leading our U.S. service team, improving day-to-day operations, and delivering outstanding customer support.
Job Type: Full-time
Pay: $85,000.00 - $105,000.00 per year
Benefits:
- Health insurance
- Paid time off
- Retirement plan
Education:
- High school or equivalent (Required)
Experience:
- Management: 5 years (Preferred)
- industrial: 3 years (Preferred)
Work Location: In person
See All 8 Service Operations Manager Jobs in Michigan
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Find JobsService Operations Manager Jobs by City in Michigan
Where Michigan roles are concentrated, by current openings.
Service Operations Manager Job Market in Michigan
A snapshot from current Michigan openings, updated as new roles post.
Who's Hiring
What Michigan Employers Look For
The qualifications that appear most often in service operations manager jobs across Michigan.
- Bachelor's degree in business administration, operations management, or a related field
- Five or more years of progressive experience in service operations or a closely related function
- Demonstrated ability to manage cross-functional teams across multiple Michigan service locations
- Proficiency with service management platforms, CRM systems, and operational reporting tools
- Experience developing and tracking service-level agreements and key performance indicators
- Strong background in process improvement methodologies such as Lean or Six Sigma
Service Operations Manager Jobs in Michigan: Frequently Asked Questions
How do you become a service operations manager in Michigan?
The typical path starts with a bachelor's degree in business, operations management, or a related discipline, followed by several years in frontline service, logistics, or operations roles. Michigan does not require a state-issued license specific to service operations management, so advancement depends on progressive experience and demonstrated results. Earning a Lean or Six Sigma certification adds meaningful credibility with Michigan's large manufacturing and healthcare employers.
How much do service operations managers make in Michigan?
Service operations managers in Michigan earn a median of about $99,530 a year, based on May 2025 Bureau of Labor Statistics wage data, ranging from around $49,380 for the lowest 10% to over $222,810 for the top 10%. Pay rises with experience, specialty, and employer.
Which companies hire service operations managers in Michigan?
Employers hiring service operations managers in Michigan right now include PROOF, Siemens Gamesa, and Trinity Health, based on current listings on Migrate Mate as of August 2026. Michigan's strong automotive, healthcare, and utility sectors mean demand is spread across both corporate headquarters and regional service divisions throughout the state.
Which Michigan cities have the most service operations manager jobs?
Southfield, Adrian, and Garden consistently account for the greatest concentration of service operations manager openings in Michigan. Detroit anchors the market through its dense network of automotive manufacturers, large hospital systems, and financial services firms, while Grand Rapids draws demand from a growing base of regional logistics and healthcare organizations, and Ann Arbor benefits from its university-affiliated healthcare and technology employers.
Are there remote service operations manager jobs in Michigan?
Yes, but they're limited, since service operations management often requires on-site coordination of teams, facilities, or customer-facing workflows. About 50% of service operations manager openings tied to Michigan are remote or hybrid as of August 2026, and those that do offer flexibility tend to involve centralized reporting, vendor management, or back-office process oversight rather than direct service delivery.
How can I get hired as a service operations manager in Michigan with little or no experience?
The most realistic entry point is a service coordinator, operations analyst, or team lead role at a Michigan healthcare system, automotive supplier, or regional utility. Large employers such as Henry Ford Health and DTE Energy regularly hire operations associates or rotational program participants without direct management experience. Building familiarity with service ticketing systems and completing a Lean fundamentals course strengthens early applications considerably in Michigan's manufacturing-influenced market.
Where can I find and apply to service operations manager jobs in Michigan?
You can find and apply to service operations manager jobs in Michigan on Migrate Mate, which lists current openings across the state. Search the available roles, find the ones that fit your background and location, and apply directly to the employers posting them.
See All 8 Service Operations Manager Jobs in Michigan
Find roles in Michigan that match your experience and apply in just a few clicks.
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