Service Operations Manager Jobs in Michigan
Service Operations Manager jobs in Michigan are in steady demand across automotive manufacturing, healthcare systems, and financial services, with openings at every level from operations coordinator to senior service operations director. Detroit, Grand Rapids, and Ann Arbor are the state's primary hiring centers, where established employers like Ford Motor Company, Beaumont Health, and Consumers Energy maintain ongoing service operations teams. Fleet and logistics management, customer service operations, and facilities-driven service delivery are the specialties drawing the most consistent Michigan interest. Find a role that fits below and apply directly.
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Showing 5 of 8+ Service Operations Manager jobs
Mgr Elec Operations
Consumers Energy is Michigan’s largest energy provider, providing natural gas and/or electricity to 6.8 million of the state’s 10 million residents in all 68 Lower Peninsula counties. Consumers Energy knows job number one is to keep the lights on for customers. We are committed to delivering reliable, clean, and affordable energy to our customers 24/7.
This position is not eligible for immigration sponsorship, e.g., H-1B, TN, etc. Please do not apply if you will need immigration sponsorship for a work visa now or in the future, including sponsorship for H-1B, TN, etc., now or in the future. We are unable to hire individuals with CPT, OPT, or STEM OPT for this position as the position is not eligible for participation in the H-1B lottery program and is not eligible for current or future immigration sponsorship for a work visa.
Location: This position will be onsite at the either the Bay City, Tawas or Midland Service Center. The selected candidate must be within a commutable distance or willing to relocate (relocation package is available for those that qualify).
General Summary of Job Responsibilities
Essential Duties and Responsibilities
- Conducts regular safety meetings, participates as a member of safety committee; investigates and completes necessary incident reports and accident reports; maintains records, prepares and submits required reports for appropriate agencies.
- Lead the design or implementation of key operational projects impacting multiple locations.
- Direct supervision of Electric Field Supervisors who oversee a technical workforce that includes a technical / professional unionized workforce performing technical work such as electrical service restoration and electric systems troubleshooting.
- Provides leadership of team and ensures adherence of Corporate Safety Manual, Electric Methods and Procedures Manual, Electric Distribution Manual, MIOSHA standards, OSHA standards, DOT standards, Business Continuity Plans, Code of Conduct and all Employee Policy and Process manuals.
- Responsible for grievance procedures, on investigations (safety and disciplinary) and associated disciplinary recourse.
- Lead and collaborate with peers, employees, outside group or industry leaders to create and maintain an inclusive work environment that resolves issue escalation by achieving a common goal for safety, compliance, quality, productivity, engagement.
- Lead regional restoration efforts while managing and monitoring work performed by company and non-company overhead crews performing maintenance and replacement work for the purposed of storm response.
- Ensure maintenance and construction procedures and safe work practices are followed while reporting results in the Incident Command Structure.
- Performing the role of Incident Commander or LVD Supervisor during storms.
- Conducts regular safety meetings, performs incident investigation and completes necessary incident reports and accident reports; maintains records, prepares and submits required reports for appropriate agencies related to performed ICS roles.
- As a manager leader, participate in On Call rotation, on call or activated for storm restoration (to lead both Consumers Energy
- Lead the hiring, developing and mentoring of supervisors.
- Manage a staff of Managers who perform the following: Time sheet approval, estimated straight time accounting, CDL program compliance, administering a state recognized apprenticeship program, annual required Health Safety and Environmental (HSE) training.
- Administering policy and procedure updates and influencing other outside of your department to achieve workplan.
- Driver Vehicle Inspection Records adherence, ARCOS administration (automated employee roster callout system database), request and reserve on-call resources, request and reserve storm restoration resources.
- Personal Protective Equipment acquisition and distribution including inspection, testing and replacement. Tool acquisition, distribution, replacement and adherence.
Knowledge/Skills/Abilities
- In-depth knowledge of electric distribution operations and construction.
- Leadership ability including the capacity to lead change efforts in a competitive business environment. Inspire Leaders in the organization to own decisions and drive results company wide both in my function and in other organizations.
- Problem solving skills at a function widely level identifying, leading and owning solutions to deliver on rate competitiveness.
- Presentation Skills
- Ability to transfer experience and knowledge. Recommend solutions to Executive level co-workers.
- Communicate as an owner of the business at different levels depending on the audience.
- Negotiate with local Union Leadership in multiple locations to resolve barriers and find solutions to meet the company's needs while serving our employees and customers.
- Ability to manage multiple objects outside direct span of control to impact statewide or companywide metrics.
- Demonstrated knowledge of safe work practices and procedures.
- Knowledge and application of work methods, work processes, and related technology in the field of Electric Transmission, Distribution, and Meter or Generation Operations.
Education/Experience
- Bachelor's Degree in Business, Technical or related field with (4) years of related electrical or leadership experience.
- [OR] Associate Degree in Business, Technical or related field with (6) years of related electrical or leadership experience.
- [OR] Highschool Diploma or GED with (8) years of related electrical or leadership experience.
Why should you join our team?
At Consumers Energy, we offer more than just a place to work. We foster a culture that supports career development, growth, and stability, and we take pride in offering our co-workers excellent benefits and compensation packages. We are deliberately creating an inclusive culture that makes our diverse team of co-workers feel valued, supported, and empowered every day. We're a company made up of thousands of people, all with different stories to share and work to do, but we stand united in our company purpose: world class performance delivering hometown service.
What we offer:
- Competitive compensation packages
- Medical, Dental and Vision
- 401k with company match
- Paid parental leave
- Up to 13 paid Holidays
- Paid time off
- Educational Assistance Program
Diversity, Equity & Inclusion:
We, at CMS Energy, value Diversity, Equity, & Inclusion. It is part of our DNA. We treat our employees with respect, we treat each other fairly and we value the opinions of others. We are passionate about building and nurturing an environment where everyone feels included. We don’t discriminate. We seek to learn about each other and better understand our unique differences. Our uniqueness makes us authentic. We create safe spaces where everyone can be who they truly are. We invite difficult conversations and uncomfortable topics. We value diverse perspectives; this is what makes us great together. We harbor an inclusive environment where employees feel empowered to share their backgrounds, experiences, and ideas. Our Employee Resource Groups, Women in Energy (WE), Minority Advisory Panel (MAP), Pride Alliance of Consumers Energy (PACE), GENERGY (Different Generations), capable (Different Abilities), Interfaith, People Planet Partners, and Veterans Advisory Panel (VAP) are key enablers to living the values of our company culture: Caring, Empowered, Deliberate, Agility, and Ownership.
All qualified applicants will not be discriminated against and will receive consideration for employment without regard to protected veteran status, disability, race, color, religion, sex, age, sexual orientation, gender identity or national origin.
Job Segment: Operations Manager, Compliance, Database, Electrical, Operations, Legal, Technology, Engineering
Mgr Elec Operations
Consumers Energy is Michigan’s largest energy provider, providing natural gas and/or electricity to 6.8 million of the state’s 10 million residents in all 68 Lower Peninsula counties. Consumers Energy knows job number one is to keep the lights on for customers. We are committed to delivering reliable, clean, and affordable energy to our customers 24/7.
This position is not eligible for immigration sponsorship, e.g., H-1B, TN, etc. Please do not apply if you will need immigration sponsorship for a work visa now or in the future, including sponsorship for H-1B, TN, etc., now or in the future. We are unable to hire individuals with CPT, OPT, or STEM OPT for this position as the position is not eligible for participation in the H-1B lottery program and is not eligible for current or future immigration sponsorship for a work visa.
Location: This position will be onsite at the either the Bay City, Tawas or Midland Service Center. The selected candidate must be within a commutable distance or willing to relocate (relocation package is available for those that qualify).
General Summary of Job Responsibilities
Essential Duties and Responsibilities
- Conducts regular safety meetings, participates as a member of safety committee; investigates and completes necessary incident reports and accident reports; maintains records, prepares and submits required reports for appropriate agencies.
- Lead the design or implementation of key operational projects impacting multiple locations.
- Direct supervision of Electric Field Supervisors who oversee a technical workforce that includes a technical / professional unionized workforce performing technical work such as electrical service restoration and electric systems troubleshooting.
- Provides leadership of team and ensures adherence of Corporate Safety Manual, Electric Methods and Procedures Manual, Electric Distribution Manual, MIOSHA standards, OSHA standards, DOT standards, Business Continuity Plans, Code of Conduct and all Employee Policy and Process manuals.
- Responsible for grievance procedures, on investigations (safety and disciplinary) and associated disciplinary recourse.
- Lead and collaborate with peers, employees, outside group or industry leaders to create and maintain an inclusive work environment that resolves issue escalation by achieving a common goal for safety, compliance, quality, productivity, engagement.
- Lead regional restoration efforts while managing and monitoring work performed by company and non-company overhead crews performing maintenance and replacement work for the purposed of storm response.
- Ensure maintenance and construction procedures and safe work practices are followed while reporting results in the Incident Command Structure.
- Performing the role of Incident Commander or LVD Supervisor during storms.
- Conducts regular safety meetings, performs incident investigation and completes necessary incident reports and accident reports; maintains records, prepares and submits required reports for appropriate agencies related to performed ICS roles.
- As a manager leader, participate in On Call rotation, on call or activated for storm restoration (to lead both Consumers Energy
- Lead the hiring, developing and mentoring of supervisors.
- Manage a staff of Managers who perform the following: Time sheet approval, estimated straight time accounting, CDL program compliance, administering a state recognized apprenticeship program, annual required Health Safety and Environmental (HSE) training.
- Administering policy and procedure updates and influencing other outside of your department to achieve workplan.
- Driver Vehicle Inspection Records adherence, ARCOS administration (automated employee roster callout system database), request and reserve on-call resources, request and reserve storm restoration resources.
- Personal Protective Equipment acquisition and distribution including inspection, testing and replacement. Tool acquisition, distribution, replacement and adherence.
Knowledge/Skills/Abilities
- In-depth knowledge of electric distribution operations and construction.
- Leadership ability including the capacity to lead change efforts in a competitive business environment. Inspire Leaders in the organization to own decisions and drive results company wide both in my function and in other organizations.
- Problem solving skills at a function widely level identifying, leading and owning solutions to deliver on rate competitiveness.
- Presentation Skills
- Ability to transfer experience and knowledge. Recommend solutions to Executive level co-workers.
- Communicate as an owner of the business at different levels depending on the audience.
- Negotiate with local Union Leadership in multiple locations to resolve barriers and find solutions to meet the company's needs while serving our employees and customers.
- Ability to manage multiple objects outside direct span of control to impact statewide or companywide metrics.
- Demonstrated knowledge of safe work practices and procedures.
- Knowledge and application of work methods, work processes, and related technology in the field of Electric Transmission, Distribution, and Meter or Generation Operations.
Education/Experience
- Bachelor's Degree in Business, Technical or related field with (4) years of related electrical or leadership experience.
- [OR] Associate Degree in Business, Technical or related field with (6) years of related electrical or leadership experience.
- [OR] Highschool Diploma or GED with (8) years of related electrical or leadership experience.
Why should you join our team?
At Consumers Energy, we offer more than just a place to work. We foster a culture that supports career development, growth, and stability, and we take pride in offering our co-workers excellent benefits and compensation packages. We are deliberately creating an inclusive culture that makes our diverse team of co-workers feel valued, supported, and empowered every day. We're a company made up of thousands of people, all with different stories to share and work to do, but we stand united in our company purpose: world class performance delivering hometown service.
What we offer:
- Competitive compensation packages
- Medical, Dental and Vision
- 401k with company match
- Paid parental leave
- Up to 13 paid Holidays
- Paid time off
- Educational Assistance Program
Diversity, Equity & Inclusion:
We, at CMS Energy, value Diversity, Equity, & Inclusion. It is part of our DNA. We treat our employees with respect, we treat each other fairly and we value the opinions of others. We are passionate about building and nurturing an environment where everyone feels included. We don’t discriminate. We seek to learn about each other and better understand our unique differences. Our uniqueness makes us authentic. We create safe spaces where everyone can be who they truly are. We invite difficult conversations and uncomfortable topics. We value diverse perspectives; this is what makes us great together. We harbor an inclusive environment where employees feel empowered to share their backgrounds, experiences, and ideas. Our Employee Resource Groups, Women in Energy (WE), Minority Advisory Panel (MAP), Pride Alliance of Consumers Energy (PACE), GENERGY (Different Generations), capable (Different Abilities), Interfaith, People Planet Partners, and Veterans Advisory Panel (VAP) are key enablers to living the values of our company culture: Caring, Empowered, Deliberate, Agility, and Ownership.
All qualified applicants will not be discriminated against and will receive consideration for employment without regard to protected veteran status, disability, race, color, religion, sex, age, sexual orientation, gender identity or national origin.
Job Segment: Operations Manager, Compliance, Database, Electrical, Operations, Legal, Technology, Engineering
See All 8 Service Operations Manager Jobs in Michigan
Find roles in Michigan that match your experience and apply in just a few clicks.
Find JobsService Operations Manager Jobs by City in Michigan
Where Michigan roles are concentrated, by current openings.
Service Operations Manager Job Market in Michigan
A snapshot from current Michigan openings, updated as new roles post.
Who's Hiring
What Michigan Employers Look For
The qualifications that appear most often in service operations manager jobs across Michigan.
- Bachelor's degree in business administration, operations management, or a related field
- Five or more years of progressive experience in service operations or a closely related function
- Demonstrated ability to manage cross-functional teams across multiple Michigan service locations
- Proficiency with service management platforms, CRM systems, and operational reporting tools
- Experience developing and tracking service-level agreements and key performance indicators
- Strong background in process improvement methodologies such as Lean or Six Sigma
Service Operations Manager Jobs in Michigan: Frequently Asked Questions
How do you become a service operations manager in Michigan?
The typical path starts with a bachelor's degree in business, operations management, or a related discipline, followed by several years in frontline service, logistics, or operations roles. Michigan does not require a state-issued license specific to service operations management, so advancement depends on progressive experience and demonstrated results. Earning a Lean or Six Sigma certification adds meaningful credibility with Michigan's large manufacturing and healthcare employers.
How much do service operations managers make in Michigan?
Service operations managers in Michigan earn a median of about $99,530 a year, based on May 2025 Bureau of Labor Statistics wage data, ranging from around $49,380 for the lowest 10% to over $222,810 for the top 10%. Pay rises with experience, specialty, and employer.
Which companies hire service operations managers in Michigan?
Employers hiring service operations managers in Michigan right now include OTIS, PROOF, and Consumers Energy, based on current listings on Migrate Mate as of September 2026. Michigan's strong automotive, healthcare, and utility sectors mean demand is spread across both corporate headquarters and regional service divisions throughout the state.
Which Michigan cities have the most service operations manager jobs?
Michigan, Novi, and Holly consistently account for the greatest concentration of service operations manager openings in Michigan. Detroit anchors the market through its dense network of automotive manufacturers, large hospital systems, and financial services firms, while Grand Rapids draws demand from a growing base of regional logistics and healthcare organizations, and Ann Arbor benefits from its university-affiliated healthcare and technology employers.
Are there remote service operations manager jobs in Michigan?
Yes, but they're limited, since service operations management often requires on-site coordination of teams, facilities, or customer-facing workflows. About 20% of service operations manager openings tied to Michigan are remote or hybrid as of September 2026, and those that do offer flexibility tend to involve centralized reporting, vendor management, or back-office process oversight rather than direct service delivery.
How can I get hired as a service operations manager in Michigan with little or no experience?
The most realistic entry point is a service coordinator, operations analyst, or team lead role at a Michigan healthcare system, automotive supplier, or regional utility. Large employers such as Henry Ford Health and DTE Energy regularly hire operations associates or rotational program participants without direct management experience. Building familiarity with service ticketing systems and completing a Lean fundamentals course strengthens early applications considerably in Michigan's manufacturing-influenced market.
Where can I find and apply to service operations manager jobs in Michigan?
You can find and apply to service operations manager jobs in Michigan on Migrate Mate, which lists current openings across the state. Search the available roles, find the ones that fit your background and location, and apply directly to the employers posting them.
See All 8 Service Operations Manager Jobs in Michigan
Find roles in Michigan that match your experience and apply in just a few clicks.
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