Service Operations Manager Jobs in North Carolina

INTRODUCTION

Let your passion drive you to a career in healthcare.

We are seeking an Environmental Services / Custodial Operations Manager 2 for UNC Nash Hospital in Rocky Mount, NC. Nash UNC Hospital is a 345 bed hospital about one hour from Raleigh, that includes some off-site buildings. This is a Second Shift role (1:30pm to 11:30pm), conveniently located off of I-95, this position will support the director in overseeing the EVS operation campus wide. The successful candidate will have experience in healthcare EVS and linen distribution. This role will oversee a team of 50 supporting 6 sites at this facility, which is a non-union environment.

Prior Environmental Services/ housekeeping experience is required, must be results driven, understand employee engagement, and be committed to a winning culture. The successful candidate will have experience with bed tracking, patient satisfaction, and possess strong computer skills. Sodexo is seeking a true self-starter who can lead a team under minimal supervision. This position functions as part of a team of Environmental Service Managers reporting to the General Manager. Preferred candidates will have experience in Environmental Services healthcare.

ROLE AND RESPONSIBILITIES

What You'll Do:
- Driving Patient Satisfaction Scores and attaining KPI results monthly, quarterly and Yearly
- Provide a clean and safe environment for patients, visitors and staff for all areas of the operation.
- Works closely with the Infectious Control department. OR and other departments of the facility
- A strong focus on department initiatives
- Responsible for driving client satisfaction
- Is seen as a leader and can drive projects and initiatives through sound strategic methodology
- Effectively manage the Unit Operating System;
- Support an inclusive workforce.

WHAT WE OFFER

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:
- Medical, Dental, Vision Care and Wellness Programs
- 401(k) Plan with Matching Contributions
- Paid Time Off and Company Holidays
- Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

BASIC QUALIFICATIONS

What You Bring:
- Have experience leading, training and managing a team and is a leader who develops and motivates a team to exceed the expectations of clients and customers in service delivery;
- Have customer service and/or guest satisfaction skills in a health care or hospitality setting
- Possess strong leadership skills and has the ability to work independently to drive programs and initiatives;
- Monitor compliance and reach project target dates of completion;
- Has experience effectively managing projects within agreed upon timelines;
- Are results and safety driven;
- Are proficient with computers and other technology as needed for the position

QUALIFICATIONS & REQUIREMENTS

Minimum Education Requirement - Associate's Degree or equivalent experience

Minimum Management Experience - 2 years

Minimum Functional Experience - 2 years of work experience in Housekeeping, Environmental or Custodial Services

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike.

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.