Service Operations Manager Jobs in North Carolina
Service Operations Manager jobs in North Carolina are consistently active, with strong demand concentrated in logistics, healthcare systems, financial services, and technology services, at levels from first-line supervisors through senior directors of operations. Charlotte, Raleigh, and the Research Triangle area account for the largest share of openings, where employers like Bank of America, Duke Health, and Lowe's Companies maintain significant service operations footprints. The most in-demand specialties in North Carolina include contact center operations, field service coordination, and IT service delivery management. Find a role that fits below and apply directly.
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Showing 5 of 13+ Service Operations Manager jobs
FSR Job Description
Vozzcom is the premier provider of field retention to the nation’s top cable companies.
We are seeking Field Customer Service Representatives in the Winston-Salem area.
Full-time: Office open Monday through Saturday
Part-time positions are also available: Nights, and weekends.
Bilingual English/Spanish is a plus but not required.
Vozzcom offers:
- Paid training
- Base hourly rate
- Commission and Bonus opportunities
- Mileage Expense Reimbursement
- Overtime available
-
Full-time employees:
- Medical/Dental/Vision/Life/Disability benefits.
- PTO program
- Matching 401k
-
Part-time employees:
- Dental/Vision/Life/Disability benefits.
- PTO program
- Matching 401k
- Company supplied uniforms, cellphone, tablet, and supplies.
The role of Field Customer Service Representatives includes:
- Visiting customers to reconnect cable services
- Company-provided tablet and phone will help you manage your daily activities.
- Successful Field Customer Service Representatives work evenings and Saturdays to maximize customer contact.
he candidate we are seeking must have/be:
- Drug-free
- Good driving record
- Proof of auto insurance with your name as an insured operator of that vehicle
- The position is subject to a background check and must receive client approval
- Self-motivated/friendly
- Good communication skills
- Energy and a desire to be successful.
- Detail-oriented.
Seeking an opportunity to build a successful and long-term career?
Thank you for your interest in a career with Vozzcom!
EOE
Job Type: Full-time
Pay: $800.00 - $1,000.00 per week
If you have any questions, reach out to our hiring manager, Nicole Decaro (336) 312-4609.
FSR Job Description
Vozzcom is the premier provider of field retention to the nation’s top cable companies.
We are seeking Field Customer Service Representatives in the Winston-Salem area.
Full-time: Office open Monday through Saturday
Part-time positions are also available: Nights, and weekends.
Bilingual English/Spanish is a plus but not required.
Vozzcom offers:
- Paid training
- Base hourly rate
- Commission and Bonus opportunities
- Mileage Expense Reimbursement
- Overtime available
-
Full-time employees:
- Medical/Dental/Vision/Life/Disability benefits.
- PTO program
- Matching 401k
-
Part-time employees:
- Dental/Vision/Life/Disability benefits.
- PTO program
- Matching 401k
- Company supplied uniforms, cellphone, tablet, and supplies.
The role of Field Customer Service Representatives includes:
- Visiting customers to reconnect cable services
- Company-provided tablet and phone will help you manage your daily activities.
- Successful Field Customer Service Representatives work evenings and Saturdays to maximize customer contact.
he candidate we are seeking must have/be:
- Drug-free
- Good driving record
- Proof of auto insurance with your name as an insured operator of that vehicle
- The position is subject to a background check and must receive client approval
- Self-motivated/friendly
- Good communication skills
- Energy and a desire to be successful.
- Detail-oriented.
Seeking an opportunity to build a successful and long-term career?
Thank you for your interest in a career with Vozzcom!
EOE
Job Type: Full-time
Pay: $800.00 - $1,000.00 per week
If you have any questions, reach out to our hiring manager, Nicole Decaro (336) 312-4609.
See All 13 Service Operations Manager Jobs in North Carolina
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Find JobsService Operations Manager Jobs by City in North Carolina
Where North Carolina roles are concentrated, by current openings.
Service Operations Manager Job Market in North Carolina
A snapshot from current North Carolina openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Manufacturing
- Technology & Software
- Healthcare & Medical Services
What North Carolina Employers Look For
The qualifications that appear most often in service operations manager jobs across North Carolina.
- Bachelor's degree in business administration, operations management, or a closely related field
- Three or more years managing service teams, workflows, or operational processes
- Demonstrated experience with KPI development, reporting, and continuous improvement frameworks
- Proficiency with service management platforms such as Salesforce, ServiceNow, or comparable tools
- Strong cross-functional communication skills working with finance, IT, and customer-facing teams
- Experience managing vendor relationships, SLAs, and third-party service contracts
Service Operations Manager Jobs in North Carolina: Frequently Asked Questions
How do you become a service operations manager in North Carolina?
Most service operations managers in North Carolina enter the role through a bachelor's degree in business, operations, or a related field combined with progressive supervisory experience. The role carries no state-issued license in North Carolina, so employers focus on a demonstrated history of managing teams and measurable outcomes. Certifications such as PMP, ITIL Foundation, or Six Sigma Green Belt are widely valued by North Carolina employers, particularly in the healthcare, financial services, and technology sectors concentrated in Charlotte and the Raleigh-Durham corridor.
How much do service operations managers make in North Carolina?
Service operations managers in North Carolina earn a median of about $101,950 a year, based on May 2025 Bureau of Labor Statistics wage data, ranging from around $48,340 for the lowest 10% to over $238,230 for the top 10%. Pay rises with experience, specialty, and employer.
Which companies hire service operations managers in North Carolina?
Employers hiring service operations managers in North Carolina right now include CBRE, Eaton, and Vozzcom, based on current listings on Migrate Mate as of September 2026. North Carolina's concentration of large financial institutions, regional health systems, and corporate headquarters in Charlotte and the Research Triangle means openings tend to appear year-round rather than seasonally.
Which North Carolina cities have the most service operations manager jobs?
Raleigh, Charlotte, and Greensboro account for the most service operations manager openings in North Carolina. Charlotte drives volume through its density of major bank and insurance headquarters, while Raleigh and Durham benefit from the Research Triangle's large technology firms and university-affiliated health systems, which generate steady demand for operations leadership across service and support functions.
Are there remote service operations manager jobs in North Carolina?
Yes, and more than many operations roles, because service operations managers frequently work with distributed teams, digital platforms, and data-driven reporting that translate well to remote settings. About 50% of service operations manager openings tied to North Carolina are remote or hybrid as of September 2026, reflecting the broader shift in financial services and technology employers. The functions most commonly offered remotely include contact center oversight, vendor management, and performance analytics.
How can I get hired as a service operations manager in North Carolina with little or no experience?
The most realistic entry path is through a team lead, operations coordinator, or customer service supervisor role at a large North Carolina employer, then moving into a manager position after demonstrating measurable results. Healthcare systems like Atrium Health and WakeMed, along with financial firms headquartered in Charlotte, regularly hire operations associates and team leads who build into full management roles. Completing an ITIL Foundation or Six Sigma Green Belt certification strengthens a candidate's profile significantly when experience is limited.
Where can I find and apply to service operations manager jobs in North Carolina?
You can find and apply to service operations manager jobs in North Carolina on Migrate Mate, which lists current openings in the state. Search the listings, find roles that match your background and location preference, and apply directly to the ones that fit.
See All 13 Service Operations Manager Jobs in North Carolina
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