Supply Chain Operations Jobs in Massachusetts

TriMark USA is the country’s largest provider of design services, equipment, and supplies to the foodservice industry. We proudly serve our customers by providing design services, commercial equipment, and foodservice supplies across a wide range of industries and business sectors. Headquartered in Massachusetts, with a history dating back to 1896, we have locations across the country that offer foodservice operators an unparalleled level of service by combining our unique design capabilities and our expert market knowledge with the purchasing strength, delivery, installation, and after-sales service capabilities of a national company. Our employees are focused on creating customized solutions for our clients to ensure they achieve their culinary goals while upholding our I.C.A.R.E. values: Integrity, Customer Service, Accountability, Respect, and Excellence. For more information, please visit: www.trimarkusa.com

Why you’ll love it here!
+ Benefits include Medical, Dental, Vision, Tuition Reimbursement, Pet, and Legal Insurance
+ 401k
+ Community Service Day
+ Spotlight Awards
+ National Sales Excellence Awards
+ CFSP Prep Certification Program

POSITION SUMMARY:

• The Director, WMS & Supply Chain Technology reports to the Chief Information Officer
• Located in Bellingham, MA
• Full-Time
• Hybrid

Role Overview:
The Director of WMS & Supply Chain Technology is responsible for the strategy, delivery, and operational excellence of enterprise warehouse and logistics technologies, with primary ownership of Warehouse Management Systems (WMS) and associated logistics platforms. This role partners closely with Supply Chain, Distribution Center, Transportation, and Operations leaders to enable scalable, efficient, and data-driven warehouse and logistics capabilities that support business growth and operational agility.
This position serves as the single point of accountability and technology owner for WMS (Infor & Made4Net) and logistics solutions, driving continuous improvement, optimizing total cost of ownership, and ensuring platforms evolve in alignment with business strategy.

Key Responsibilities:
Strategic Direction, Communications & Relationship Management (30%)

• Partner with Distribution Center and Supply Chain leadership to support business strategy through implementation and use of warehouse management and logistics technologies.
• Translate business strategy into IT strategic and tactical initiatives that enable enterprise warehouse management and logistics capabilities.
• Collaborate with business, IT, and external partners on requirements definition, solution design, and delivery roadmaps.
• Work with business owners to define priorities and initiate initiatives and projects.
• Prepare and deliver executive-level communications, presentations, and project updates.
• Ensure creation and maintenance of system documentation, process flows, training materials, and user communications.

Project Direction & Team Coordination (30%)

• Lead the design and implementation of warehouse management and logistics solutions aligned with enterprise architecture and strategic objectives.
• Ensure delivery of warehouse management and logistics initiatives with high quality, on-time execution, and adherence to best practices in design, testing, and user experience.
• Partner with the ERP Implementation teams for consistent fulfillment.
• Evaluate business processes and system needs to recommend and implement optimal solutions for enhancement, replacement, or new deployment.
• Manage and develop onshore, offshore, and indirect resources.
• Establish functional goals and objectives aligned with company strategy.

Application Support (30%)

• Serve as a critical member of the Supply Chain Systems support organization.
• Oversee end-user training and ongoing support for WMS and related logistics platforms, including mobile devices used in distribution center operations.
• Facilitate root cause analysis and resolution of production issues and system defects.
• Ensure services are delivered in accordance with defined SLAs requirements.
• Manage relationships with technology vendors and service partners, including WMS and logistics vendors and device management providers.

Budgeting & Administration (10%)

• Develop and manage operating and project budgets for warehouse management and logistics technology resources.
• Support financial planning, forecasting, and vendor contract management activities.

Required Qualifications:

• 10+ years of IT experience managing Warehouse Management and/or Logistics solutions in a complex enterprise environment (distribution and logistics preferred).
• 5+ years of experience implementing or supporting Warehouse Management Systems (WMS) such as Infor (preferred) Manhattan, Blue Yonder or similar technologies.
• 5+ years of people management experience, including managing distributed and decentralized teams.
• Bachelor’s degree in computer science, Engineering, Mathematics, Supply Chain, Finance, or a related field experience
• Proven ability to translate business requirements into scalable technical and functional solution designs.
• Strong analytical and process-oriented problem-solving skills with demonstrated mathematical modeling capability.
• Solid understanding of application configuration, integration, data management, and system architecture.
• Ability to operate effectively in a fast-paced environment with shifting priorities and ambiguity.
• Strong attention to detail and commitment to quality and accuracy.
• Excellent written and verbal communication, presentation, and documentation skills.

Preferred Qualifications

• Infor WMS implementation experience
• Rate shopping: experience with carrier rate shopping engines and transportation management integrations.
• Infor Nexus: experience with Infor Nexus or similar supply chain visibility and collaboration platforms.
• Mobile Device Management: experience with SOTI MobiControl or comparable MDM solutions.
• Zebra devices: hands-on experience managing and supporting Zebra mobile computing devices (handheld scanners, label printers, wearables) in a distribution center environment.

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Compensation includes the posted base salary range and does not reflect potential commission, incentive, bonus, or other additional compensation opportunities, where applicable. Total compensation is determined based on experience, skills, internal equity, geographic location, and other job-related compensatory factors.
In addition to base salary, this role will be eligible for participation in TriMark’s’ benefits programs, including medical, dental, vision, 401K (with employer match), etc. Leadership positions may also qualify for participation in bonus programs commensurate with role and scope of responsibility.
TriMark USA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to accommodations@trimarkusa.com.
Scam Alert: TriMark will never ask an applicant for their social security number or to make a payment related to a job application or job offer, or to pay for workplace equipment. Further, all communications with TriMark recruiters will come from an e-mail address ending in TriMarkUSA.com. If you have any concerns about the legitimacy of a job posting or recruiting contact, please contact recruitment@trimarkusa.com.