Customer Success Operations Jobs in Virginia
Customer Success Operations jobs in Virginia are in strong demand, concentrated in technology, defense contracting, and government services sectors, with openings ranging from entry-level coordinator roles through senior operations managers. Northern Virginia, Richmond, and Virginia Beach are the primary hiring centers, anchored by employers like Booz Allen Hamilton, Leidos, and Amazon Web Services, which maintain substantial Virginia footprints and regularly staff customer success operations functions. The most in-demand specialties include CRM administration, customer lifecycle analytics, and post-sales process optimization. Find a role that fits below and apply directly.
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Showing 5 of 54+ Customer Success Operations jobs
Do you care about data privacy? Do you excel in relationship management and have a technical background?
If so, we encourage you to join our creative, energetic team that cares deeply about protecting personal data. We're on a mission to bring clarity and transparency to businesses and consumers when it comes to data privacy. If you're passionate about privacy, thrive in collaborative environments, and enjoy overcoming challenges, we want to hear from you!
Clarip's patented Hybrid Artificial Intelligence technology is leading the fast growing Data Privacy industry. Our technology is used by the Fortune 500 companies to help protect customer data and comply with the privacy laws around the world. We’re seeking a Customer Success Manager with strong technical fluency and experience supporting enterprise clients in a SaaS environment. In this role, you’ll lead onboarding, guide customers through implementation, and ensure they achieve long-term value from our platform. You’ll serve as the primary point of contact for high-value accounts and play a key role in customer satisfaction, retention, and growth.
Key Responsibilities
- Build and maintain strong relationships with enterprise clients
- Lead onboarding, technical setup, workflow configuration, and product training
- Deliver clear product demonstrations and guide customers through advanced features
- Set expectations, monitor account health, and proactively address risks
- Communicate value, ROI, and best practices throughout the customer lifecycle
- Collaborate with Sales, Product, and Engineering to ensure seamless client experiences
- Capture meeting notes, track customer-reported issues, and ensure timely resolution
- Advocate for customer needs and contribute feedback to improve the product
- Identify upsell opportunities and support account expansion
- Ensure customer satisfaction and retention at every stage of engagement
Qualifications
- Bachelor’s degree in Computer Science or related field (required)
- 4–5 years of experience in Customer Success, Technical Account Management, or Client Support
- Experience working in a SaaS or technology company
- Comfortable with CRM tools, SaaS platforms, integrations, and data-driven workflows
- Experience with data privacy or cybersecurity software is a plus
- Strong communication, presentation, and relationship-building skills
- Proven ability to manage multiple enterprise clients simultaneously
- High ethical standards, honesty, and transparency
- Self-motivated, proactive, and results-driven
- Collaborative team player with a customer-first mindset
What We Offer
- Career growth in a rapidly expanding technology company
- Competitive compensation and performance-based advancement
- Medical, vision, and dental benefits
- Mission-driven, collaborative work environment
- Paid vacation and flexible time off
Job Type: Full-time
Pay: From $100,000.00 per year
Benefits:
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Professional development assistance
- Vision insurance
Education:
- Bachelor's (Required)
Experience:
- Software implementation: 5 years (Required)
Work Location: Hybrid remote in Falls Church, VA 22043
Do you care about data privacy? Do you excel in relationship management and have a technical background?
If so, we encourage you to join our creative, energetic team that cares deeply about protecting personal data. We're on a mission to bring clarity and transparency to businesses and consumers when it comes to data privacy. If you're passionate about privacy, thrive in collaborative environments, and enjoy overcoming challenges, we want to hear from you!
Clarip's patented Hybrid Artificial Intelligence technology is leading the fast growing Data Privacy industry. Our technology is used by the Fortune 500 companies to help protect customer data and comply with the privacy laws around the world. We’re seeking a Customer Success Manager with strong technical fluency and experience supporting enterprise clients in a SaaS environment. In this role, you’ll lead onboarding, guide customers through implementation, and ensure they achieve long-term value from our platform. You’ll serve as the primary point of contact for high-value accounts and play a key role in customer satisfaction, retention, and growth.
Key Responsibilities
- Build and maintain strong relationships with enterprise clients
- Lead onboarding, technical setup, workflow configuration, and product training
- Deliver clear product demonstrations and guide customers through advanced features
- Set expectations, monitor account health, and proactively address risks
- Communicate value, ROI, and best practices throughout the customer lifecycle
- Collaborate with Sales, Product, and Engineering to ensure seamless client experiences
- Capture meeting notes, track customer-reported issues, and ensure timely resolution
- Advocate for customer needs and contribute feedback to improve the product
- Identify upsell opportunities and support account expansion
- Ensure customer satisfaction and retention at every stage of engagement
Qualifications
- Bachelor’s degree in Computer Science or related field (required)
- 4–5 years of experience in Customer Success, Technical Account Management, or Client Support
- Experience working in a SaaS or technology company
- Comfortable with CRM tools, SaaS platforms, integrations, and data-driven workflows
- Experience with data privacy or cybersecurity software is a plus
- Strong communication, presentation, and relationship-building skills
- Proven ability to manage multiple enterprise clients simultaneously
- High ethical standards, honesty, and transparency
- Self-motivated, proactive, and results-driven
- Collaborative team player with a customer-first mindset
What We Offer
- Career growth in a rapidly expanding technology company
- Competitive compensation and performance-based advancement
- Medical, vision, and dental benefits
- Mission-driven, collaborative work environment
- Paid vacation and flexible time off
Job Type: Full-time
Pay: From $100,000.00 per year
Benefits:
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Professional development assistance
- Vision insurance
Education:
- Bachelor's (Required)
Experience:
- Software implementation: 5 years (Required)
Work Location: Hybrid remote in Falls Church, VA 22043
See All 54 Customer Success Operations Jobs in Virginia
Find roles in Virginia that match your experience and apply in just a few clicks.
Find JobsCustomer Success Operations Jobs by City in Virginia
Where Virginia roles are concentrated, by current openings.
Customer Success Operations Job Market in Virginia
A snapshot from current Virginia openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Technology & Software
What Virginia Employers Look For
The qualifications that appear most often in customer success operations jobs across Virginia.
- Bachelor's degree in business, communications, or a related field required
- Experience with CRM platforms such as Salesforce or HubSpot strongly preferred
- Demonstrated ability to analyze customer data and surface actionable retention insights
- Familiarity with ticketing and workflow tools like Zendesk, Jira, or ServiceNow
- Strong cross-functional coordination skills across sales, product, and support teams
- Experience building or refining onboarding and renewal playbooks for B2B customers
Customer Success Operations Jobs in Virginia: Frequently Asked Questions
How do you become a customer success operations in Virginia?
Customer success operations roles in Virginia do not require a state-issued license, so the path centers on education and experience. Most Virginia employers expect a bachelor's degree in business, communications, or a related discipline. From there, candidates build experience through sales operations, account management, or support analyst roles. Certifications such as Salesforce Administrator or a Customer Success Management credential strengthen a candidacy, particularly with Virginia's technology and defense-adjacent employers.
Which companies hire customer success operationss in Virginia?
Employers hiring customer success operationss in Virginia right now include Bloomberg Industry, Cvent, and AvePoint, based on current listings on Migrate Mate as of November 2026. Virginia's concentration of technology firms and government contractors in the Northern Virginia corridor means many of these employers hire for both commercial and public-sector customer success operations functions.
Which Virginia cities have the most customer success operations jobs?
Arlington, Herndon, and Virginia lead Virginia for customer success operations openings. Northern Virginia's density of technology companies, federal contractors, and cloud infrastructure employers drives the largest share of postings, while Richmond's growing SaaS and financial services base and Virginia Beach's defense and logistics presence account for strong demand outside the D.C. corridor.
Are there remote customer success operations jobs in Virginia?
Yes, and more than most fields, since customer success operations work is largely desk-based and systems-driven. About 79% of customer success operations openings tied to Virginia are remote or hybrid as of November 2026, reflecting the role's compatibility with distributed teams. The most remote-friendly sub-areas tend to be CRM analytics, renewal operations, and customer lifecycle reporting.
How can I get hired as a customer success operations in Virginia with little or no experience?
The most realistic entry path is moving from a support analyst, sales coordinator, or account associate role into a junior customer success operations position. Northern Virginia technology employers and government contractors often post associate-level operations roles that accept candidates without direct CS operations experience but with exposure to CRM tools or data reporting. Building a Salesforce Administrator certification before applying gives candidates a concrete, verifiable edge that Virginia hiring managers in the technology sector consistently look for.
Where can I find and apply to customer success operations jobs in Virginia?
You can find and apply to customer success operations jobs in Virginia on Migrate Mate, which lists current Virginia openings across Northern Virginia, Richmond, Virginia Beach, and beyond. Find the roles that fit your experience and apply directly to each one.
See All 54 Customer Success Operations Jobs in Virginia
Find roles in Virginia that match your experience and apply in just a few clicks.
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