Customer Success Operations Jobs in Florida
Customer Success Operations jobs in Florida are in strong demand, concentrated in SaaS, financial technology, healthcare technology, and enterprise software sectors, with openings at every level from coordinator through director. Miami, Tampa, and Orlando anchor the market, where companies like Salesforce, Citigroup, and Chewy maintain significant Florida operations and hire customer success operations professionals across team health, process optimization, and tooling specialties. Voice-of-customer programs and CRM administration are among the most sought-after focus areas right now. Find a role that fits below and apply directly.
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Showing 5 of 63+ Customer Success Operations jobs
- Account Management
- Miami
Description
Fetcherr is seeking an exceptional, high-impact Customer Success Director to take full ownership of our key strategic airline partnerships in the US. This is not a passive relationship-management role; we are looking for a true business leader who can navigate complex enterprise clients, drive high-level strategic alignment, and flawlessly execute multi-faceted AI deployments.
You will be the executive champion for your accounts- capable of commanding the boardroom, diving deep into operational details, and confidently managing high-stakes discussions around timelines, crisis resolution, and commercial scope.
Key Responsibilities:
- Strategic & Commercial Leadership: Serve as the executive strategist for assigned accounts, aligning Fetcherr’s AI capabilities with the client's c-suite business goals, driving account growth, POC conversions, & renewals.
- Proactive Crisis & Project Management: Act as the primary escalation point. Confident in driving tough conversations regarding timelines, project scope, and operational roadblocks with both internal product teams and client executives.
- Hands-on Execution & Detail Orientation: Roll up your sleeves to deeply understand client workflows, data integration, and project granularity. Ensure project deliverables meet strict standards without losing sight of the macro strategy.
- Cross-Functional Command: Drive alignment across internal teams (Product, Data Science, Tech, Support) to push deliverables through, resolve bottlenecks rapidly, and hold all stakeholders accountable.
Requirements
- Experience: 7+ years Proven track record leading enterprise clients in AI, or Aviation Tech.
- Leadership & Resilience: Demonstrated ability to lead complex client relationships, manage crises calmly, hold firm boundaries on timelines/scope, and negotiate high-value outcomes.
- Strategic & Analytical Rigor: Exceptional ability to jump between high-level executive strategy and granular operational/data details.
- Executive Presence: Outstanding communication and negotiation skills; comfortable presenting to and challenging C-level stakeholders.
- Aviation Expertise: Solid understanding of airline commercial functions (Pricing, Revenue Management, Network Planning, PSS/RMS systems) is a major advantage.
What Fetcherr Offers:
- Competitive salary and performance-based incentives.
- A comprehensive benefits package, including professional development opportunities.
- The chance to work with cutting-edge AI technology, revolutionizing the airline industry.
- Flexible work options, including remote opportunities.
- A collaborative and inclusive workplace culture.
- Account Management
- Miami
Description
Fetcherr is seeking an exceptional, high-impact Customer Success Director to take full ownership of our key strategic airline partnerships in the US. This is not a passive relationship-management role; we are looking for a true business leader who can navigate complex enterprise clients, drive high-level strategic alignment, and flawlessly execute multi-faceted AI deployments.
You will be the executive champion for your accounts- capable of commanding the boardroom, diving deep into operational details, and confidently managing high-stakes discussions around timelines, crisis resolution, and commercial scope.
Key Responsibilities:
- Strategic & Commercial Leadership: Serve as the executive strategist for assigned accounts, aligning Fetcherr’s AI capabilities with the client's c-suite business goals, driving account growth, POC conversions, & renewals.
- Proactive Crisis & Project Management: Act as the primary escalation point. Confident in driving tough conversations regarding timelines, project scope, and operational roadblocks with both internal product teams and client executives.
- Hands-on Execution & Detail Orientation: Roll up your sleeves to deeply understand client workflows, data integration, and project granularity. Ensure project deliverables meet strict standards without losing sight of the macro strategy.
- Cross-Functional Command: Drive alignment across internal teams (Product, Data Science, Tech, Support) to push deliverables through, resolve bottlenecks rapidly, and hold all stakeholders accountable.
Requirements
- Experience: 7+ years Proven track record leading enterprise clients in AI, or Aviation Tech.
- Leadership & Resilience: Demonstrated ability to lead complex client relationships, manage crises calmly, hold firm boundaries on timelines/scope, and negotiate high-value outcomes.
- Strategic & Analytical Rigor: Exceptional ability to jump between high-level executive strategy and granular operational/data details.
- Executive Presence: Outstanding communication and negotiation skills; comfortable presenting to and challenging C-level stakeholders.
- Aviation Expertise: Solid understanding of airline commercial functions (Pricing, Revenue Management, Network Planning, PSS/RMS systems) is a major advantage.
What Fetcherr Offers:
- Competitive salary and performance-based incentives.
- A comprehensive benefits package, including professional development opportunities.
- The chance to work with cutting-edge AI technology, revolutionizing the airline industry.
- Flexible work options, including remote opportunities.
- A collaborative and inclusive workplace culture.
See All 63 Customer Success Operations Jobs in Florida
Find roles in Florida that match your experience and apply in just a few clicks.
Find JobsCustomer Success Operations Jobs by City in Florida
Where Florida roles are concentrated, by current openings.
Customer Success Operations Job Market in Florida
A snapshot from current Florida openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Banking & Financial Services
- Technology & Software
What Florida Employers Look For
The qualifications that appear most often in customer success operations jobs across Florida.
- Bachelor's degree in business, communications, or a related field required
- Hands-on experience with CRM platforms such as Salesforce or Gainsight
- Proven ability to analyze customer data and translate findings into process improvements
- Strong cross-functional collaboration skills with sales, product, and support teams
- Experience building or refining customer success playbooks and onboarding workflows
- Familiarity with Florida-based SaaS or fintech environments and their compliance considerations
Customer Success Operations Jobs in Florida: Frequently Asked Questions
How do you become a customer success operations in Florida?
Customer success operations roles in Florida do not require a state-issued license, but most hiring managers expect a bachelor's degree in business, communications, or a related discipline alongside hands-on CRM and data analysis experience. Florida's competitive SaaS and fintech markets favor candidates who can demonstrate measurable process improvements. Earning a Gainsight or Salesforce certification strengthens applications considerably and many Tampa and Miami-based employers list these credentials as preferred qualifications.
Which companies hire customer success operationss in Florida?
Employers hiring customer success operationss in Florida right now include Worth AI, Compass, and Rippling, based on current listings on Migrate Mate as of November 2026. Florida's concentration of SaaS, fintech, and healthcare technology companies means demand is especially consistent in the Tampa Bay and Miami metro areas.
Which Florida cities have the most customer success operations jobs?
Miami, Orlando, and Tampa lead Florida for customer success operations openings. Miami's density of fintech and enterprise software firms drives volume there, while Tampa's growing SaaS corridor and Orlando's large hospitality and healthcare technology employers account for strong hiring in those markets, making all three metros reliable targets for active candidates.
Are there remote customer success operations jobs in Florida?
Yes, and more than most fields. Customer success operations is primarily an analytical and process-coordination role that translates well to remote and hybrid arrangements. About 77% of customer success operations openings tied to Florida are remote or hybrid as of November 2026, reflecting the desk-based nature of the work. Tooling, reporting, and CRM administration responsibilities are the sub-functions most commonly offered with location flexibility.
How can I get hired as a customer success operations in Florida with little or no experience?
The most realistic entry path is moving laterally from a customer success manager, support specialist, or sales operations associate role into a junior operations position. Large Florida technology employers and regional SaaS companies in Tampa and Miami regularly hire associate-level customer success operations analysts who can demonstrate CRM familiarity and data fluency. Building a portfolio of process documentation, even from volunteer or freelance projects, alongside a Salesforce Administrator or Gainsight certification gives early-career candidates a concrete edge in Florida hiring processes.
Where can I find and apply to customer success operations jobs in Florida?
You can find and apply to customer success operations jobs in Florida on Migrate Mate, which lists current Florida openings from employers actively hiring right now. Search the listings for roles that match your experience level and target city, then apply directly to the ones that fit.
See All 63 Customer Success Operations Jobs in Florida
Find roles in Florida that match your experience and apply in just a few clicks.
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