Customer Success Operations Jobs in Florida
Customer Success Operations jobs in Florida are in strong demand, concentrated in SaaS, financial technology, healthcare technology, and enterprise software sectors, with openings at every level from coordinator through director. Miami, Tampa, and Orlando anchor the market, where companies like Salesforce, Citigroup, and Chewy maintain significant Florida operations and hire customer success operations professionals across team health, process optimization, and tooling specialties. Voice-of-customer programs and CRM administration are among the most sought-after focus areas right now. Find a role that fits below and apply directly.
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Customer Success Representative
Be the Voice That Keeps Our Customers Coming Back
Why This Role Matters
When a new customer signs on with Filtrous, the sale is just the beginning. The real value is built in what happens next: a smooth onboarding, proactive check-ins, and a partner who genuinely understands their lab's needs. As our Customer Success Representative, you'll own the post-sale relationship from onboarding through renewal and expansion. You'll be the reason customers stay, grow, and tell their colleagues about us. In a market where switching suppliers is easy, your work makes Filtrous the partner labs choose to keep.
- Onboard Every New Customer for Success: Guide new accounts through a structured onboarding process within 30–45 days, setting clear goals and ensuring they reach value fast. You'll facilitate seamless handoffs from Sales so momentum is never lost.
- Own Retention and Drive Growth: Maintain a 90%+ retention rate across your portfolio. Lead renewal conversations, identify expansion opportunities, and proactively engage at-risk accounts before problems become cancellations.
- Monitor Customer Health: Track satisfaction scores and customer health metrics weekly using CRM and CSM tools. Spot risks early, escalate when needed, and ensure every account gets the attention it deserves.
- Turn Happy Customers into Advocates: Generate case studies, testimonials, and referrals from satisfied customers each quarter. Collect and relay product feedback to Sales, Marketing, and Product teams to close the loop.
- Manage Accounts Receivable: Track past due customer accounts and follow up to maintain healthy cash flow. Coordinate with internal teams to resolve outstanding balances and keep customers in good standing.
- Place Orders for Customers: Process orders directly when customers request assistance with their purchases. Ensure accurate order entry, confirm product details, and coordinate timing with the operations team.
- Make Service Calls: Conduct proactive outbound calls to check in with customers, surface needs, resolve issues before they escalate, and uncover opportunities to deepen the relationship.
- New customers stall after the sale: With no one owning the handoff from Sales, freshly signed labs can lose momentum during onboarding and never reach the point where the product proves its worth.
- Accounts drift to easy alternatives: Because switching suppliers takes little effort and no one is steering renewals or expansion, customers can quietly lapse or move to a competitor when their contract comes up.
- At-risk accounts spotted too late: Without anyone watching satisfaction and account health week to week, troubled accounts surface only after they have already decided to leave, when it is too late to save them.
- Happy customers go untapped: Satisfied labs are not being turned into case studies, testimonials, or referrals, so the company loses easy proof and word-of-mouth that would win new business.
- Overdue balances tie up cash: Past-due customer accounts are not being chased consistently, which locks up money the business needs and lets otherwise good customers slip out of good standing.
- Achieve 90%+ satisfaction rating on new customer onboarding within 30–45 days
- Maintain 90%+ retention rate across assigned accounts
- Reduce churn in at-risk accounts by 90% through proactive engagement and issue resolution
- Generate case studies, testimonials, or referrals from happy customers each quarter
Why You'll Love It Here
At Filtrous, you won't be a faceless support rep reading from a script. You'll be a trusted advisor to real scientists and lab managers who rely on your guidance. You'll work in a fast-paced, high-growth environment where your ideas for improving the customer experience actually get implemented. You'll collaborate closely with Sales, Marketing, and Product teams, and your impact on retention and revenue will be visible and celebrated. As we grow, so will your career—with opportunities to shape the Customer Success function from the ground up.
- 1+ years of experience in Customer Success, Account Management, or client-facing B2B roles, preferably in high-growth or startup companies
- Proven track record of driving high customer retention, satisfaction, and account growth
- Experience managing renewals, expansions, and reducing churn across a book of business
- Proficient with CRM and CSM platforms (e.g., HubSpot, Salesforce, Gainsight, ChurnZero)
- Comfortable analyzing dashboards and customer data to inform strategy and engagement
- Strong relationship-building, communication, and interpersonal skills
- Highly organized with a process-driven mindset and commitment to follow-through
- Bachelor's degree in Business, Communications, Life Sciences, or a related field
- Background in the life sciences, biotechnology, or laboratory supplies industry
- Familiarity with customer health scoring models, CSAT/NPS tracking, and success metrics
About Filtrous
Founded in 2017, Filtrous delivers speed, quality, and value to agile labs. We're a lab supplies distributor serving laboratories across a wide range of scientific and industrial sectors. Our secret? We combine uncompromising product quality with customer service that actually picks up the phone.
Position Details
Compensation $20 – $24 per hour
Job Type Full-time
Benefits Medical, Dental, Vision, 401k, PTO
Location St. Petersburg, FL (in-person)
Schedule Monday to Friday, weekends as needed
Travel Some travel may be required
Ready to Join Us?
If you're passionate about building lasting customer relationships, thrive in a fast-moving environment, and want to help shape the customer experience at a growing company, we'd love to hear from you.
Filtrous is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.
See All 70 Customer Success Operations Jobs in Florida
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Find JobsCustomer Success Operations Jobs by City in Florida
Where Florida roles are concentrated, by current openings.
Customer Success Operations Job Market in Florida
A snapshot from current Florida openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Technology & Software
- Retail
- Education
- Manufacturing
- Consumer Goods
What Florida Employers Look For
The qualifications that appear most often in customer success operations jobs across Florida.
- Bachelor's degree in business, communications, or a related field required
- Hands-on experience with CRM platforms such as Salesforce or Gainsight
- Proven ability to analyze customer data and translate findings into process improvements
- Strong cross-functional collaboration skills with sales, product, and support teams
- Experience building or refining customer success playbooks and onboarding workflows
- Familiarity with Florida-based SaaS or fintech environments and their compliance considerations
Customer Success Operations Jobs in Florida: Frequently Asked Questions
How do you become a customer success operations in Florida?
Customer success operations roles in Florida do not require a state-issued license, but most hiring managers expect a bachelor's degree in business, communications, or a related discipline alongside hands-on CRM and data analysis experience. Florida's competitive SaaS and fintech markets favor candidates who can demonstrate measurable process improvements. Earning a Gainsight or Salesforce certification strengthens applications considerably and many Tampa and Miami-based employers list these credentials as preferred qualifications.
Which companies hire customer success operationss in Florida?
Employers hiring customer success operationss in Florida right now include Cox Communications, AJAIA, and Eltropy, based on current listings on Migrate Mate as of August 2026. Florida's concentration of SaaS, fintech, and healthcare technology companies means demand is especially consistent in the Tampa Bay and Miami metro areas.
Which Florida cities have the most customer success operations jobs?
Tampa, Miami, and Orlando lead Florida for customer success operations openings. Miami's density of fintech and enterprise software firms drives volume there, while Tampa's growing SaaS corridor and Orlando's large hospitality and healthcare technology employers account for strong hiring in those markets, making all three metros reliable targets for active candidates.
Are there remote customer success operations jobs in Florida?
Yes, and more than most fields. Customer success operations is primarily an analytical and process-coordination role that translates well to remote and hybrid arrangements. About 69% of customer success operations openings tied to Florida are remote or hybrid as of August 2026, reflecting the desk-based nature of the work. Tooling, reporting, and CRM administration responsibilities are the sub-functions most commonly offered with location flexibility.
How can I get hired as a customer success operations in Florida with little or no experience?
The most realistic entry path is moving laterally from a customer success manager, support specialist, or sales operations associate role into a junior operations position. Large Florida technology employers and regional SaaS companies in Tampa and Miami regularly hire associate-level customer success operations analysts who can demonstrate CRM familiarity and data fluency. Building a portfolio of process documentation, even from volunteer or freelance projects, alongside a Salesforce Administrator or Gainsight certification gives early-career candidates a concrete edge in Florida hiring processes.
Where can I find and apply to customer success operations jobs in Florida?
You can find and apply to customer success operations jobs in Florida on Migrate Mate, which lists current Florida openings from employers actively hiring right now. Search the listings for roles that match your experience level and target city, then apply directly to the ones that fit.
See All 70 Customer Success Operations Jobs in Florida
Find roles in Florida that match your experience and apply in just a few clicks.
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