Customer Success Operations Jobs in Miami, FL
Customer Success Operations jobs in Miami are concentrated in Brickell, Wynwood, and Doral, where tech platforms, fintech firms, and logistics companies drive the strongest demand. Alpaca, Centella, and Fetcherr are among the employers actively hiring right now. Scan the live roles below and apply to whichever ones fit.
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Showing 5 of 63+ Customer Success Operations jobs
- Account Management
- Miami
Description
Fetcherr is seeking an exceptional, high-impact Customer Success Director to take full ownership of our key strategic airline partnerships in the US. This is not a passive relationship-management role; we are looking for a true business leader who can navigate complex enterprise clients, drive high-level strategic alignment, and flawlessly execute multi-faceted AI deployments.
You will be the executive champion for your accounts- capable of commanding the boardroom, diving deep into operational details, and confidently managing high-stakes discussions around timelines, crisis resolution, and commercial scope.
Key Responsibilities:
- Strategic & Commercial Leadership: Serve as the executive strategist for assigned accounts, aligning Fetcherr’s AI capabilities with the client's c-suite business goals, driving account growth, POC conversions, & renewals.
- Proactive Crisis & Project Management: Act as the primary escalation point. Confident in driving tough conversations regarding timelines, project scope, and operational roadblocks with both internal product teams and client executives.
- Hands-on Execution & Detail Orientation: Roll up your sleeves to deeply understand client workflows, data integration, and project granularity. Ensure project deliverables meet strict standards without losing sight of the macro strategy.
- Cross-Functional Command: Drive alignment across internal teams (Product, Data Science, Tech, Support) to push deliverables through, resolve bottlenecks rapidly, and hold all stakeholders accountable.
Requirements
- Experience: 7+ years Proven track record leading enterprise clients in AI, or Aviation Tech.
- Leadership & Resilience: Demonstrated ability to lead complex client relationships, manage crises calmly, hold firm boundaries on timelines/scope, and negotiate high-value outcomes.
- Strategic & Analytical Rigor: Exceptional ability to jump between high-level executive strategy and granular operational/data details.
- Executive Presence: Outstanding communication and negotiation skills; comfortable presenting to and challenging C-level stakeholders.
- Aviation Expertise: Solid understanding of airline commercial functions (Pricing, Revenue Management, Network Planning, PSS/RMS systems) is a major advantage.
What Fetcherr Offers:
- Competitive salary and performance-based incentives.
- A comprehensive benefits package, including professional development opportunities.
- The chance to work with cutting-edge AI technology, revolutionizing the airline industry.
- Flexible work options, including remote opportunities.
- A collaborative and inclusive workplace culture.
- Account Management
- Miami
Description
Fetcherr is seeking an exceptional, high-impact Customer Success Director to take full ownership of our key strategic airline partnerships in the US. This is not a passive relationship-management role; we are looking for a true business leader who can navigate complex enterprise clients, drive high-level strategic alignment, and flawlessly execute multi-faceted AI deployments.
You will be the executive champion for your accounts- capable of commanding the boardroom, diving deep into operational details, and confidently managing high-stakes discussions around timelines, crisis resolution, and commercial scope.
Key Responsibilities:
- Strategic & Commercial Leadership: Serve as the executive strategist for assigned accounts, aligning Fetcherr’s AI capabilities with the client's c-suite business goals, driving account growth, POC conversions, & renewals.
- Proactive Crisis & Project Management: Act as the primary escalation point. Confident in driving tough conversations regarding timelines, project scope, and operational roadblocks with both internal product teams and client executives.
- Hands-on Execution & Detail Orientation: Roll up your sleeves to deeply understand client workflows, data integration, and project granularity. Ensure project deliverables meet strict standards without losing sight of the macro strategy.
- Cross-Functional Command: Drive alignment across internal teams (Product, Data Science, Tech, Support) to push deliverables through, resolve bottlenecks rapidly, and hold all stakeholders accountable.
Requirements
- Experience: 7+ years Proven track record leading enterprise clients in AI, or Aviation Tech.
- Leadership & Resilience: Demonstrated ability to lead complex client relationships, manage crises calmly, hold firm boundaries on timelines/scope, and negotiate high-value outcomes.
- Strategic & Analytical Rigor: Exceptional ability to jump between high-level executive strategy and granular operational/data details.
- Executive Presence: Outstanding communication and negotiation skills; comfortable presenting to and challenging C-level stakeholders.
- Aviation Expertise: Solid understanding of airline commercial functions (Pricing, Revenue Management, Network Planning, PSS/RMS systems) is a major advantage.
What Fetcherr Offers:
- Competitive salary and performance-based incentives.
- A comprehensive benefits package, including professional development opportunities.
- The chance to work with cutting-edge AI technology, revolutionizing the airline industry.
- Flexible work options, including remote opportunities.
- A collaborative and inclusive workplace culture.
See All 63 Customer Success Operations Jobs in Miami
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Find JobsCustomer Success Operations Job Market in Miami
Who's Hiring
Top Industries Hiring
- Technology & Software
- Banking & Financial Services
Customer Success Operations Jobs in Miami: Frequently Asked Questions
How do I get a customer success operations job in Miami?
Focus your search on Miami's fintech corridor in Brickell, the growing tech scene in Wynwood, and the logistics and trade companies headquartered in Doral and Miami Lakes. Employers in these sectors hire customer success operations professionals to manage onboarding workflows, retention programs, and CRM systems at scale. Candidates with experience in Salesforce, Gainsight, or Zendesk, and a background in SaaS or financial services, stand out most in the local market.
Which companies hire customer success operationss in Miami?
Companies currently hiring customer success operationss in Miami include Alpaca, Centella, and Fetcherr, per current listings on Migrate Mate as of November 2026. Miami's mix of homegrown tech startups, multinational financial services firms, and Latin American regional headquarters creates consistent demand for this role across employer sizes and industries.
Are there remote customer success operations jobs in Miami?
Yes, though availability depends on the role: analytical and systems-focused customer success operations work is frequently remote, while roles tied to onboarding coordination or team management often require in-office time. About 73% of customer success operations openings tied to Miami are remote or hybrid as of November 2026, reflecting broader SaaS and tech hiring flexibility. Brickell and Wynwood employers tend to offer the most hybrid arrangements.
How can I get a customer success operations job in Miami with little or no experience?
The most realistic entry path in Miami is moving into customer success operations from a customer support or account coordinator role at a SaaS company, fintech firm, or logistics platform. Miami employers like regional headquarters of Latin American tech companies and mid-market SaaS startups in Wynwood frequently hire associates to own onboarding workflows and internal tooling. Building hands-on experience with CRM platforms and earning a Salesforce or HubSpot certification gives entry-level candidates a concrete edge locally.
Which industries hire the most customer success operationss in Miami?
The sectors hiring the most customer success operationss in Miami are Technology & Software and Banking & Financial Services, based on current listings on Migrate Mate as of November 2026. Miami's role as a gateway for Latin American business and its expanding fintech and logistics infrastructure make these industries the primary drivers of local demand for this function.
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