Account Operations Manager Jobs in Texas

Position Overview

We are seeking a confident, experienced, and highly dedicated Security Supervisor / Dedicated Account Manager to oversee security operations and manage assigned client accounts.

This position serves as the primary point of contact between the company, clients, security officers, scheduling personnel, and senior management. The role is responsible for maintaining service quality, supervising assigned personnel, conducting site inspections, resolving operational concerns, supporting staffing needs, and ensuring compliance with company policies, post orders, licensing requirements, and applicable laws.

The ideal candidate must have open and flexible availability and be willing to work the hours necessary to meet operational demands, including nights, weekends, holidays, emergencies, call-offs, and critical incidents.

Compensation: $44,500–$47,500 annually, based on experience and qualifications.

Key ResponsibilitiesClient and Account Management

• Serve as the dedicated management contact for assigned clients and post sites.
• Build and maintain strong professional relationships with clients, security personnel, scheduling staff, and senior management.
• Communicate regularly with clients regarding staffing, officer performance, incidents, service concerns, and corrective actions.
• Respond promptly and professionally to client requests, complaints, and operational issues.
• Conduct account reviews and recommend improvements to service quality and performance.
• Support client satisfaction, retention, and long-term account relationships.

Site Supervision and Inspections

• Conduct regular scheduled and unannounced visits to assigned post sites.
• Ensure all locations are properly staffed, secured, maintained, and operated according to company standards and client post orders.
• Inspect officer uniforms, equipment, licenses, attendance, reports, and overall performance.
• Identify and document deficiencies observed during site visits.
• Develop and follow up on corrective-action plans until all concerns are resolved.
• Provide senior management and clients with inspection reports, corrective-action documentation, and follow-up updates.
• Ensure officers understand their duties, post orders, emergency procedures, and client expectations.

Security Officer Supervision

• Supervise and support security officers assigned to designated client accounts.
• Monitor punctuality, attendance, appearance, conduct, and professionalism.
• Ensure officers comply with uniform, equipment, and licensing requirements.
• Confirm completion of required patrols, tours, checkpoints, and reports.
• Review daily activity reports, incident reports, and other documentation for accuracy and completeness.
• Coach, counsel, retrain, or recommend disciplinary action when performance concerns arise.
• Investigate officer complaints, client concerns, and reported policy violations.
• Maintain a visible management presence and lead assigned personnel by example.

Staffing and Scheduling Support

• Coordinate with the Scheduling and Operations Departments to ensure assigned sites remain properly staffed.
• Monitor call-offs, late arrivals, uncovered posts, and staffing shortages.
• Assist with locating qualified replacement personnel when necessary.
• Confirm that officers assigned to each location possess the required licenses, training, experience, and availability.
• Maintain awareness of upcoming schedule changes, staffing needs, and client requirements.
• Support urgent staffing and coverage needs when required.

Incident and Emergency Management

• Respond to serious incidents, emergencies, client escalations, and operational disruptions.
• Coordinate with security personnel, client representatives, law enforcement, emergency services, facilities personnel, and senior management.
• Make sound and timely decisions during critical situations.
• Ensure incidents are documented clearly, accurately, and promptly.
• Review incident reports and verify that appropriate corrective and follow-up actions are completed.
• Maintain composure, professionalism, and effective communication during high-pressure situations.

Training and Compliance

• Conduct initial, site-specific, corrective, and recurring training for assigned security personnel.
• Ensure officers are trained on post orders, emergency procedures, reporting expectations, patrol requirements, and company technology.
• Enforce proper use of mobile applications for attendance, clock-in, patrols, reporting, and communication.
• Monitor officer licenses, certifications, and training requirements.
• Ensure compliance with company policies, client requirements, Texas private-security regulations, and applicable federal, state, and municipal laws.
• Maintain and enforce standard operating procedures.
• Recommend improvements to training, compliance, and operational performance.

Qualifications

• Minimum of three years of supervisory or management experience in security, law enforcement, military service, or a related field.
• Minimum of three years of experience managing client relationships.
• Strong knowledge of Texas private-security statutes and applicable federal, state, and municipal laws.
• Active Texas Commissioned Security Officer License, Level III or higher.
• Current OC Spray Certification and relevant supervisory or management training.
• Associate degree in Security Management, Criminal Justice, Emergency Management, or a related field preferred; bachelor’s degree is a plus.
• Strong leadership, decision-making, and problem-solving abilities.
• Self-motivated, proactive, dependable, and capable of working with limited supervision.
• Excellent written and verbal communication skills.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities and respond effectively to changing operational needs.
• Ability to communicate professionally with executives, clients, employees, authorities, and members of the public.
• Proficiency with Microsoft Office, Google Workspace, mobile applications, and workforce-management systems.
• Ability to speak, read, and write English clearly.
• Must be at least 18 years old and legally authorized to work in the United States.
• Must possess a valid driver’s license and provide an acceptable driving record.
• Must successfully complete the company’s background investigation and drug-screening requirements.
• Must maintain high ethical standards and protect confidential and sensitive information.

Availability Requirements

This is not a standard Monday-through-Friday office position. The employee must maintain open and flexible availability and be prepared to respond when operational needs arise.

This may include:

• Early mornings, evenings, and overnight hours
• Weekends and holidays
• Emergency incidents and client escalations
• Officer call-offs and staffing shortages
• Scheduled and unannounced site visits
• After-hours calls and operational follow-up

Pay: $44,500.00 - $50,000.00 per year

Benefits:

• Flexible schedule
• Paid time off
• Referral program

Work Location: In person