Account Operations Manager Jobs in Ohio
Account Operations Manager jobs in Ohio are actively sought across financial services, healthcare administration, insurance, and manufacturing sectors, with openings available from entry-level coordinators through senior managers overseeing complex client portfolios. Columbus, Cleveland, and Cincinnati anchor most of the hiring, where established employers like Nationwide, Progressive, and Fifth Third Bank maintain substantial operations management functions. The most in-demand specialties in Ohio center on client lifecycle management, process optimization, and cross-functional team coordination within high-volume account environments. Find a role that fits below and apply directly.
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Job Overview
The Key Account Operations Manager is the primary day-to-day contact for assigned key customers across our plastics technology (injection molding) and metal fabrication businesses. This role owns the operational side of the customer relationship, including delivery performance, forecasting, pricing and issue resolution. The Manager translates manufacturing and supply updates into clear, accurate customer communication and drives internal follow-through to meet commitments. This is a non-quota role that partners closely with sales, operations, planning, quality and customer service.
Duties and Responsibilities
- Serve as the primary operational contact for assigned key customers, leading regular order and business reviews with customer teams.
- Own open-order and delivery reporting, keeping the customer informed of changes.
- Partner with plant leadership to confirm shipment commitments are on track, and lead recovery conversations when they are at risk.
- Communicate operational updates and risks affecting delivery clearly and appropriately to the customer.
- Track demand against forecast, identify trends and drive adjustments through the S&OP process.
- Partner with Operations on solutions when demand and capacity are out of balance.
- Support customer pricing updates, price files and rollouts.
- Act as the customer-facing owner of quality issues and returns, coordinating root cause and resolution internally.
- Coordinate new product introductions, product changes and end-of-life transitions for assigned customers.
- Working knowledge of the full product life cycle: new product introduction, order to cash, production, shipping, returns and end of life.
- Understanding of manufacturing operations, with the ability to learn processes quickly and explain them to non-technical audiences.
- Advanced Excel skills (pivot tables, lookups, large data sets) to analyze data and build proposals.
- Strong relationship-building skills, able to drive accountability with teams that do not report to them.
- Clear, confident communicator who raises issues early and with a plan.
- Organized and able to manage multiple priorities in a fast-paced environment.
- Experience with EDI customers, ERP systems and S&OP preferred.
- Bachelor’s degree in Supply Chain, Operations, Business Administration, or relevant field, or equivalent experience
- 5+ years of relevant experience in customer operations, production planning, supply chain, or account management within a manufacturing environment; experience supporting a large distributor or retailer preferred
- Remote position based in Ohio or Chicago, Illinois, within a day trip of manufacturing locations
- Plant visits as needed, expected about monthly; customer visits as needed; minimal overnight travel
Job Overview
The Key Account Operations Manager is the primary day-to-day contact for assigned key customers across our plastics technology (injection molding) and metal fabrication businesses. This role owns the operational side of the customer relationship, including delivery performance, forecasting, pricing and issue resolution. The Manager translates manufacturing and supply updates into clear, accurate customer communication and drives internal follow-through to meet commitments. This is a non-quota role that partners closely with sales, operations, planning, quality and customer service.
Duties and Responsibilities
- Serve as the primary operational contact for assigned key customers, leading regular order and business reviews with customer teams.
- Own open-order and delivery reporting, keeping the customer informed of changes.
- Partner with plant leadership to confirm shipment commitments are on track, and lead recovery conversations when they are at risk.
- Communicate operational updates and risks affecting delivery clearly and appropriately to the customer.
- Track demand against forecast, identify trends and drive adjustments through the S&OP process.
- Partner with Operations on solutions when demand and capacity are out of balance.
- Support customer pricing updates, price files and rollouts.
- Act as the customer-facing owner of quality issues and returns, coordinating root cause and resolution internally.
- Coordinate new product introductions, product changes and end-of-life transitions for assigned customers.
- Working knowledge of the full product life cycle: new product introduction, order to cash, production, shipping, returns and end of life.
- Understanding of manufacturing operations, with the ability to learn processes quickly and explain them to non-technical audiences.
- Advanced Excel skills (pivot tables, lookups, large data sets) to analyze data and build proposals.
- Strong relationship-building skills, able to drive accountability with teams that do not report to them.
- Clear, confident communicator who raises issues early and with a plan.
- Organized and able to manage multiple priorities in a fast-paced environment.
- Experience with EDI customers, ERP systems and S&OP preferred.
- Bachelor’s degree in Supply Chain, Operations, Business Administration, or relevant field, or equivalent experience
- 5+ years of relevant experience in customer operations, production planning, supply chain, or account management within a manufacturing environment; experience supporting a large distributor or retailer preferred
- Remote position based in Ohio or Chicago, Illinois, within a day trip of manufacturing locations
- Plant visits as needed, expected about monthly; customer visits as needed; minimal overnight travel
See All 10 Account Operations Manager Jobs in Ohio
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Find JobsAccount Operations Manager Jobs by City in Ohio
Where Ohio roles are concentrated, by current openings.
Account Operations Manager Job Market in Ohio
A snapshot from current Ohio openings, updated as new roles post.
Who's Hiring
What Ohio Employers Look For
The qualifications that appear most often in account operations manager jobs across Ohio.
- Bachelor's degree in business administration, operations management, or a related field required
- Three or more years of experience managing accounts or operations in a client-facing environment
- Proficiency with CRM platforms such as Salesforce and enterprise resource planning systems
- Demonstrated ability to coordinate cross-functional teams and manage competing deadlines
- Strong written and verbal communication skills for internal reporting and client interactions
- Experience with process improvement methodologies such as Lean or Six Sigma preferred
Account Operations Manager Jobs in Ohio: Frequently Asked Questions
How do you become an account operations manager in Ohio?
Most account operations managers in Ohio enter the role with a bachelor's degree in business, operations, or a related field, followed by several years in account coordination, customer success, or operations support. Ohio does not require a state license for this role, but employers in regulated industries like insurance or financial services may expect familiarity with Ohio Department of Insurance guidelines or relevant compliance frameworks. Building experience managing client relationships or internal workflows is the most direct path.
How much do account operations managers make in Ohio?
Account operations managers in Ohio earn a median of about $64,220 a year, based on May 2025 Bureau of Labor Statistics wage data, ranging from around $44,740 for the lowest 10% to over $97,170 for the top 10%. Pay rises with experience, specialty, and employer.
Which companies hire account operations managers in Ohio?
Employers hiring account operations managers in Ohio right now include McKesson, AKRO-MILS, and Towne Park, based on current listings on Migrate Mate as of November 2026. Ohio's concentration of insurance carriers, regional banks, and large healthcare systems means demand for this role is broad and consistent across industries.
Which Ohio cities have the most account operations manager jobs?
Columbus, Cleveland, and Akron have the most account operations manager openings in Ohio. Columbus drives volume through its dense concentration of insurance, financial services, and technology employers, while Cleveland and Cincinnati contribute through their large healthcare networks, manufacturing headquarters, and regional banking operations that generate steady demand for account and operations management professionals.
Are there remote account operations manager jobs in Ohio?
Yes, and they're fairly common given the desk-based, analytical nature of most account operations work. About 67% of account operations manager openings tied to Ohio are remote or hybrid as of November 2026, reflecting the role's strong fit with distributed work arrangements. The functions most frequently offered remotely include client reporting, process documentation, and cross-functional coordination that do not require on-site presence.
How can I get hired as an account operations manager in Ohio with little or no experience?
The most realistic entry path is through an account coordinator or operations associate role at one of Ohio's large insurance carriers or financial institutions, where internal promotion into account operations management is common. Employers like Nationwide and Progressive in Columbus run structured associate and rotational programs that place candidates without direct management experience into operations tracks. A background in customer service, data entry, or project support, combined with proficiency in CRM tools, gives candidates a measurable edge during screening.
Where can I find and apply to account operations manager jobs in Ohio?
You can find and apply to account operations manager jobs in Ohio on Migrate Mate, which lists current Ohio openings across industries and experience levels. Find roles that match your background and apply directly to the ones that fit.
See All 10 Account Operations Manager Jobs in Ohio
Find roles in Ohio that match your experience and apply in just a few clicks.
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