Account Operations Manager Jobs in Illinois

INTRODUCTION

At the American Cancer Society, we're working to end cancer as we know it, for everyone. Our employees and 1.3 million volunteers are raising the bar every single day. We are a culture comprised of diverse backgrounds and experience, to better serve our communities. The people who work at the American Cancer Society focus their diverse talents on our lifesaving mission. It is a calling. And the people who answer it are fulfilled.

ROLE AND RESPONSIBILITIES

Oversees mission and income objectives for an assigned portfolio of corporate partners with $1.8 million plus annual revenue. Serves as a liaison and connection point for external partners to strengthen relationships and oversees account deliverables. Ensures adherence to account plans and effective execution of opportunities to meet goals and deliver exceptional partner experiences. Ensures goal achievement through effective project leadership, working with corporate partners representatives and cross cutting team members across the enterprise.

ESSENTIAL FUNCTIONS:

• Delivers programmatic and execution support aligned with a defined, complex portfolio of accounts, supporting multiple corporate fundraising team members and targeted verticals or segments. 25%

• Drives corporate growth by creatively engaging with and enhancing high-impact relationships through supporting and securing renewals with growth plans, prospecting support, pipeline development, creating and executing account and stewardship plans, market research, and effective use of data to drive effective, targeted cultivation efforts. 20%

• Serves as a subject manager expert on the sales cycle and Salesforce. Ensure accuracy of account information and up to date documentation of activities and interactions. 15%

• Serves as a liaison between account relationship coordinators and teams across the enterprise critical to facilitate the successful execution of corporate partnerships, including but not limited to marketing, communications and legal. 10%

• Supports the corporate budget forecast and planning process, ensuring alignment with revenue and opportunities; manages historical relationship data and the execution of budget-related partnership deliverables. 10%

• Executes operational aspects of CEOs Against Cancer Chapter(s), corporate initiatives, wellness programs, and other corporate-based activities, with representatives from assigned portfolio of corporate accounts. 10%

• Collaborates with Strategic Director, Corporate Partnerships and other peers on approaches to meet income targets, improvements of processes and policies, and overarching optimization to be efficient, effective, and easier with which to conduct business. 10%

EXPERIENCE/QUALIFICATIONS:

• Minimum Degree Required: Bachelor's Degree in business, marketing, related field, equivalent or comparable specific work experience.

• Preferred Degree: Bachelor's Degree

• Years of experience: Five years of project management or fundraising experience for a multi-million-dollar organization.

KNOWLEDGE, SKILLS, AND ABILITY:

• Self-motivated and able to work with limited supervision.

• Identifies and works to remove barriers to successful completion of projects.

• Proven results working in a program or project management setting.

• Proven relationship building skills, able to work effectively with teams and individuals to achieve goals. Develops strong internal networks.

• Able to manage and motivate diverse groups and individuals and work successfully in a team environment.

• Outcome driven with strong project planning and organization skills.

• Demonstrated ability in handling multiple priorities, supporting multiple account managers, and tracking to timelines.

• Remains composed under stress and takes responsibility for delivering on organizational commitments.

• Strong market, community and constituent perspective.

• Broad knowledge of the overall structure, programs, and services of the American Cancer Society including policies and procedures.

• Knowledge of product marketing/sales concepts.

• Strong customer service orientation, with extensive experience in effectively addressing, negotiating, and resolving issues with constituents (internal and external).

• Ability to respond appropriately and effectively to changing circumstances and priorities.

• Proficient in computer-based applications.

• Excellent written and verbal communication, presentation, and interpersonal skills.

TRAVEL REQUIREMENTS:

• Limited travel

Physical Requirements:

• No specific physical requirements

The starting rate is $70,000 to $75,000. The final candidate's relevant experience/skills will be considered before an offer is extended. Actual starting pay will vary based on non-discriminatory factors including, but not limited to, geographic location, experience, skills, specialty, and education.

ACS provides staff a generous paid time off policy; medical, dental, retirement benefits, wellness programs, and professional development programs to enhance staff skills. Further details on our benefits can be found on our careers site. We are a proud equal opportunity employer.