Account Operations Manager Jobs
Account Operations Manager jobs are open across financial services, SaaS, healthcare, and logistics, at every level from associate to senior and director, with specializations in client lifecycle management, revenue operations, and process optimization. Find a role that fits from the openings below and apply directly.
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Strategic Account Operations Manager – Medical Prior Authorization
Columbus, Ohio
Job ID JR0149097
Category Client Relationship, Customer Service & Relations
Post Date Jun. 17, 2026
McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.
What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.
Role Overview
Reporting to the Director, Account Operations, the Strategic Account Operations Manager (Medical Prior Authorization) is responsible for overseeing complex customer relationships, programs, and initiatives focused on medical benefit prior authorization and front-end access services.
We are seeking an experienced account operations leader with deep medical PA expertise and strong client-facing operational experience to support strategic programs critical to CoverMyMeds’ evolving access strategy. This role will help build and mature CMM’s medical PA capabilities while ensuring high-quality, scalable execution for assigned customers.
This position owns a portfolio of highly complex, strategic programs and serves as a trusted operational advisor to customers, internal stakeholders, and cross-functional partners. The ideal candidate is comfortable operating in ambiguity, understands payer–provider–vendor dynamics, and can translate medical PA complexity into repeatable, operationally sound solutions.
Key Responsibilities
- Serves as the primary point of contact for day-to-day oversight and management of multiple, complex, and strategic medical prior authorization and front end access programs, ensuring strong customer engagement, satisfaction, and retention
- Owns operational delivery of medical PA and front end access–related contract deliverables, ensuring adherence to contractual terms, service-level expectations, and regulatory requirements
- Acts as the initial escalation point for complex program issues, independently researching, resolving, and communicating corrective actions; escalates appropriately and partners with internal teams as needed
- Develops, documents, and maintains program plans for medical PA and access services, tracking progress against goals, identifying operational risks, and implementing mitigation strategies
- Leverages medical benefit, payer policy, and prior authorization workflow knowledge to proactively identify trends, risks, and improvement opportunities across assigned programs
- Proactively utilizes data and reporting (payer metrics, authorization outcomes, turnaround times, denial trends, volume forecasts) to inform recommendations and operational decisions
- Drives a culture of continuous improvement and operational excellence, leading process optimization efforts related to medical PA workflows, front-end services, and scaled support models
- Serves as a subject-matter resource for medical PA within the Account Operations organization, advising peers and mentoring less-experienced team members
- Partners cross-functionally with Product, Network Services, Implementation, Support, Legal, Compliance, and Sales to ensure alignment between customer needs, product capabilities, and operational delivery
- Participates in and/or leads strategic initiatives tied to the evolution of CMM’s medical PA, access, and front-end service offerings
- Represents Account Operations in customer-facing discussions, including operational reviews, issue resolution meetings, and planning sessions
- Travel to client sites and industry events as needed (approximately 10–15%)
About You
You are a seasoned account operations professional with hands-on medical prior authorization experience who thrives in complex, fast-paced environments. You are comfortable balancing operational rigor with relationship management and are energized by helping teams and customers navigate change. You bring a strong mix of analytical thinking, strategic problem-solving, and collaborative leadership.
You are trusted by customers and internal partners alike as someone who understands how medical PA really works—and how to make it better.
Basic Qualifications
- Bachelor’s degree or equivalent experience
- 7+ years of experience in account management, operations, or program leadership roles within healthcare
- Direct experience supporting medical prior authorization workflows, ideally within medical benefit (not pharmacy-only) programs
- Strong understanding of payer policies, provider workflows, and prior authorization lifecycle concepts
- Demonstrated success managing complex, multi-stakeholder programs and customer relationships
- Proven ability to lead through ambiguity, particularly during product evolution or operational change
- Excellent communication skills, with the ability to communicate effectively with operational, technical, clinical, and executive stakeholders
Critical Skills & Experience
- Expertise in medical PA operations, including pre-authorizations, determinations, appeals, and payer-provider workflows
- Strong operational and account leadership skills, including SLA oversight, risk mitigation, and service optimization
- Ability to analyze and interpret operational data to drive insights and recommendations
- Skilled in problem-solving complex customer and operational issues under pressure
- Track record of building trust and credibility across internal teams and external partners
- Strong project and process management capabilities in cross-functional environments
- Experience working with healthcare technology platforms, EHR-integrated workflows, or access solutions strongly preferred
- PACS certification preferred
- Working knowledge of Salesforce (SFDC) or similar CRM tools preferred
We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered.
Our Base Pay Range for this position
$100,500 - $167,500
McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson’s (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind:
McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.
McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates.
McKesson job postings are posted on our career site: careers.mckesson.com.
McKesson is an Equal Opportunity Employer
McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.
McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to Disability_Accommodation@McKesson.com or Accessibility@mckesson.ca. Resumes or CVs submitted to this email box will not be accepted.
Join us at McKesson!
Strategic Account Operations Manager – Medical Prior Authorization
Columbus, Ohio
Job ID JR0149097
Category Client Relationship, Customer Service & Relations
Post Date Jun. 17, 2026
McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.
What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.
Role Overview
Reporting to the Director, Account Operations, the Strategic Account Operations Manager (Medical Prior Authorization) is responsible for overseeing complex customer relationships, programs, and initiatives focused on medical benefit prior authorization and front-end access services.
We are seeking an experienced account operations leader with deep medical PA expertise and strong client-facing operational experience to support strategic programs critical to CoverMyMeds’ evolving access strategy. This role will help build and mature CMM’s medical PA capabilities while ensuring high-quality, scalable execution for assigned customers.
This position owns a portfolio of highly complex, strategic programs and serves as a trusted operational advisor to customers, internal stakeholders, and cross-functional partners. The ideal candidate is comfortable operating in ambiguity, understands payer–provider–vendor dynamics, and can translate medical PA complexity into repeatable, operationally sound solutions.
Key Responsibilities
- Serves as the primary point of contact for day-to-day oversight and management of multiple, complex, and strategic medical prior authorization and front end access programs, ensuring strong customer engagement, satisfaction, and retention
- Owns operational delivery of medical PA and front end access–related contract deliverables, ensuring adherence to contractual terms, service-level expectations, and regulatory requirements
- Acts as the initial escalation point for complex program issues, independently researching, resolving, and communicating corrective actions; escalates appropriately and partners with internal teams as needed
- Develops, documents, and maintains program plans for medical PA and access services, tracking progress against goals, identifying operational risks, and implementing mitigation strategies
- Leverages medical benefit, payer policy, and prior authorization workflow knowledge to proactively identify trends, risks, and improvement opportunities across assigned programs
- Proactively utilizes data and reporting (payer metrics, authorization outcomes, turnaround times, denial trends, volume forecasts) to inform recommendations and operational decisions
- Drives a culture of continuous improvement and operational excellence, leading process optimization efforts related to medical PA workflows, front-end services, and scaled support models
- Serves as a subject-matter resource for medical PA within the Account Operations organization, advising peers and mentoring less-experienced team members
- Partners cross-functionally with Product, Network Services, Implementation, Support, Legal, Compliance, and Sales to ensure alignment between customer needs, product capabilities, and operational delivery
- Participates in and/or leads strategic initiatives tied to the evolution of CMM’s medical PA, access, and front-end service offerings
- Represents Account Operations in customer-facing discussions, including operational reviews, issue resolution meetings, and planning sessions
- Travel to client sites and industry events as needed (approximately 10–15%)
About You
You are a seasoned account operations professional with hands-on medical prior authorization experience who thrives in complex, fast-paced environments. You are comfortable balancing operational rigor with relationship management and are energized by helping teams and customers navigate change. You bring a strong mix of analytical thinking, strategic problem-solving, and collaborative leadership.
You are trusted by customers and internal partners alike as someone who understands how medical PA really works—and how to make it better.
Basic Qualifications
- Bachelor’s degree or equivalent experience
- 7+ years of experience in account management, operations, or program leadership roles within healthcare
- Direct experience supporting medical prior authorization workflows, ideally within medical benefit (not pharmacy-only) programs
- Strong understanding of payer policies, provider workflows, and prior authorization lifecycle concepts
- Demonstrated success managing complex, multi-stakeholder programs and customer relationships
- Proven ability to lead through ambiguity, particularly during product evolution or operational change
- Excellent communication skills, with the ability to communicate effectively with operational, technical, clinical, and executive stakeholders
Critical Skills & Experience
- Expertise in medical PA operations, including pre-authorizations, determinations, appeals, and payer-provider workflows
- Strong operational and account leadership skills, including SLA oversight, risk mitigation, and service optimization
- Ability to analyze and interpret operational data to drive insights and recommendations
- Skilled in problem-solving complex customer and operational issues under pressure
- Track record of building trust and credibility across internal teams and external partners
- Strong project and process management capabilities in cross-functional environments
- Experience working with healthcare technology platforms, EHR-integrated workflows, or access solutions strongly preferred
- PACS certification preferred
- Working knowledge of Salesforce (SFDC) or similar CRM tools preferred
We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered.
Our Base Pay Range for this position
$100,500 - $167,500
McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson’s (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind:
McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.
McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates.
McKesson job postings are posted on our career site: careers.mckesson.com.
McKesson is an Equal Opportunity Employer
McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson’s full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.
McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to Disability_Accommodation@McKesson.com or Accessibility@mckesson.ca. Resumes or CVs submitted to this email box will not be accepted.
Join us at McKesson!
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Find JobsAccount Operations Manager Job Market
A snapshot from current openings nationwide, updated as new roles post.
Who's Hiring
- AutoZone1,162
- Finish Line745
- Walgreens213
- PetSmart190
- 7-Eleven65
Top Industries Hiring
- Retail1,532
- Automotive1,198
- Technology & Software158
- Manufacturing75
- Biotechnology & Pharmaceuticals64
What Employers Look For
The qualifications that appear most often in account operations manager jobs.
- Three or more years of experience in account operations, revenue operations, or a related role
- Proficiency with CRM platforms such as Salesforce or HubSpot, including reporting and workflow configuration
- Strong analytical skills with experience using Excel, Google Sheets, or BI tools to track account health
- Demonstrated ability to manage complex, multi-stakeholder processes across sales, finance, and customer success teams
- Bachelor's degree in business, operations management, finance, or a related field
- Familiarity with contract management, order processing, or subscription billing workflows
Tips for Your Account Operations Manager Job Search
Quantify your process improvement results
Account operations roles attract candidates who can show measurable outcomes. Replace vague claims with specifics: cycle time reduced, error rates cut, or renewal volumes managed. Hiring managers in this function scan for evidence that your changes moved a number.
Tailor your resume to the CRM stack listed
Account operations managers are often expected to own tools like Salesforce, HubSpot, or Gainsight from day one. Mirror the exact platform names in the job description, and call out any admin or configuration experience you have, not just end-user familiarity.
Target companies mid-CRM implementation
Companies actively rolling out or consolidating CRM and billing systems hire account operations managers urgently. Look for job postings that mention migrations, integrations, or go-live timelines. Those roles move fast and reward candidates who can hit the ground running.
Apply early to roles that fit
Migrate Mate lists account operations manager openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Prepare cross-functional examples for interviews
Account operations managers sit at the intersection of sales, finance, and customer success. Before your interview, prepare two or three stories where you resolved a conflict or closed a gap between those teams. Interviewers test this coordination skill directly.
Negotiate scope before accepting an offer
Account operations titles vary widely in authority. Before accepting, clarify whether you'll own process design or only execute it, how many accounts or contracts you'll manage, and whether the team is being built or already established. Those details affect growth and workload significantly.
Account Operations Manager Jobs: Frequently Asked Questions
Which companies are hiring the most account operations managers?
The companies hiring the most account operations managers right now include AutoZone, Finish Line, and Walgreens, with the largest share of openings in Texas, California, and Florida, based on current listings on Migrate Mate as of June 2026. Demand is consistently strong at high-growth SaaS companies and financial services firms with large client portfolios.
How many account operations manager jobs are remote?
About 7% of account operations manager openings are fully remote or hybrid as of June 2026, reflecting the role's heavy reliance on digital tools and cross-functional communication rather than physical presence. Sub-areas like revenue operations, contract management, and client lifecycle oversight tend to carry the highest share of remote-eligible postings.
How do you become an account operations manager?
Start in a coordinator, analyst, or customer success role where you regularly interact with contracts, CRM data, or billing processes. Build proficiency in Salesforce or a comparable platform and take on projects that improve how accounts are onboarded, renewed, or escalated. Once you can show you improved a measurable process end-to-end, you're competitive for an account operations manager title.
Can you get hired as an account operations manager with little experience?
Yes, especially if your background includes adjacent work in sales support, customer success coordination, or order management. Employers hiring at the associate or junior level care more about your ability to manage detail-heavy workflows and communicate across teams than about years in an identical title. A strong showing with CRM tools and a clear example of process ownership can offset a shorter work history.
What does the account operations manager interview process look like?
Most hiring processes include a recruiter screen, a hiring manager interview focused on process and cross-functional experience, and a practical exercise such as auditing a sample account data set or mapping a renewal workflow. Final rounds typically involve meeting stakeholders from sales or finance who will work closely with the role. The whole process usually runs across a few weeks.
Where can I find and apply to account operations manager jobs?
You can find and apply to account operations manager jobs on Migrate Mate, which lists current openings from companies across the United States. Search the available roles, find the ones that match your experience and location preferences, and apply directly to each listing.
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Jump back to the full list of openings and apply to any account operations manager role that fits.
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