Account Operations Manager Jobs

Account Manager, Meeting Operations

NHS Global Events is a meeting management, consulting and hotel sourcing firm seeking an experienced, organized, and enthusiastic Account Manager, Meeting Operations (Meeting & Events Planner) to support our growing Meeting and Events Services team.

The primary responsibility of this position is to work both individually and within a team to provide flawless logistical meeting management planning and execution for our clients, which ultimately leads to a successful meeting, event, or conference experience.

The right individual for this position is well-organized, detail-oriented, has highly developed customer service skills, and is able to prioritize and manage multiple projects and clients at one time. Must be able to effectively perform within tight time constraints, accept changes with short notice and tolerate frequent interruptions while maintaining a positive and enthusiastic outlook. Must be willing and able to travel domestically or internationally on a regular basis, including occasional weekends.

Candidate must reside in the Chicagoland area. This is a full-time position with a minimum of 2 days a week required in our Chicago office and the remainder of the week virtual, subject to change at the discretion of NHS Global Events.

RESPONSIBILITIES:

• Manage all meeting logistic aspects including, and not limited to, budgeting, air and ground travel, hotel accommodations, food and beverage, audio visual, temporary staff, décor & entertainment, activities, special events, off-site events, trade shows/ exhibitions, etc.
• Utilize and maintain all existing meeting planning templates, including meeting specs, budget, production schedules, rooming list, manifests, payment log, etc.
• Work with and delegate to other meeting planning team members to accomplish all meeting initiatives
• Serve as main point of contact with client with determination to exceed customer service expectations in all aspects of meeting planning
• Hotel and venue site selection and contracting
• Sourcing and contracting with outside vendors based on program needs
• Manage all contracted vendors through meeting completion
• Create, modify, and manage online registration websites and mobile applications, as needed
• Develop printed materials, digital materials, manage social media, etc. for any meeting marketing required
• Occasional virtual meeting management including platform recommendation and creation, oversight, and execution
• Travel on-site to execute meeting and oversee all aspects of meeting logistics
• Follow internal policies and procedures for timely execution and submission of deliverables, such as monthly expense reports, time tracking of program work, and post-conference reviews
• Actively pursue opportunities to build and maintain strong relationships with suppliers to increase in-depth understanding of global/local event locations and industry trends through active participation in approved industry events
• Post-meeting management including meeting report and billing reconciliation of all invoices and meeting expenses

REQUIREMENTS:

• 5 years of experience in meeting planning and execution for corporate, association and/or incentive events required
• Strong knowledge of the Meeting and Tradeshow industry as well as current trends in the industry
• Proficiency in project management and multi-tasking with minimal supervision
• Ability to manage virtual event platforms including Zoom, Teams, etc.
• Availability to travel 30% of the year with trip length averaging 4-6 days, including approximately 5-7 weekends per year
• Proficiency in Microsoft Office, including Word and Excel
• Demonstrated excellence with verbal and written communication skills
• Strong business acumen and financial negotiating skills
• Sharp attention to detail with strong organizational skills
• Bachelor’s Degree or equivalent required

COMPENSATION:

The salary range for this position is $75,000­­–$80,000, commensurate with experience and qualifications.

COMPANY BENEFITS:

• Flexible hybrid work schedule (2 days in office, 3 days virtual)
• Paid time off
• Employee sabbatical (1 week after 5 years, 1 month after 10 years)
• Summer Friday early closure (Memorial Day - Labor Day)
• Health and dental insurance with 75% company contribution toward premium
• Monthly cell phone and gym membership allowances
• Support for professional development and industry event attendance
• Travel opportunities for supplier FAM trips & educational events
• Company-profit sharing program

NHS Global Events provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Pay: $75,000.00 - $80,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program

Experience:

• Corporate, association, and incentive meeting: 5 years (Required)

Location:

• Chicago, IL 60603 (Preferred)

Ability to Commute:

• Chicago, IL 60603 (Required)

Work Location: Hybrid remote in Chicago, IL 60603