Company Description

RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the industry’s most trusted portfolio of creative execution and world-wide business process consulting, with services designed to lower environmental impact. With 22,000 clients, including 93% of the Fortune 100, and 32,000 employees across 28 countries, RRD brings the expertise, execution, and scale designed to transform customer touchpoints into meaningful moments of impact.

Job Description

Up to 50% travel may be required for this position.

Job Summary

The Direct Marketing Group (DMG) Business Unit is creating an Application and Process Support Team consisting of Subject Matter Experts (SMEs). The Application and Process Support Team is responsible for managing the standardization and migration from existing legacy Management Information Systems (MIS) solutions to Enterprise MIS solutions.

SMEs will support the functional areas of Finance, Customer Service, Estimating, Planning, Purchasing, Scheduling, Shop Floor Data Collection and Shipping/Receiving.

Responsibilities

• Key areas of focus as they relate to DMG’s Enterprise MIS solutions include Business Assessment, Process Assessment, Process GAP Assessment, Functional Requirements Gathering, Solution Testing & Implementation, Solution Training, Training Effectiveness Assessment, Process Compliance Auditing and Solution Compliance Auditing.
• Collaborates on material design, development, recommend changes and adaptations to materials based on actual experience gained with the materials when used in the plants.
• Provides technical support for web-based and other alternative methods of delivery.
• By partnering with the Business Unit, identifies problems, trends and/or performance gaps as they relate to the employee effectiveness. Collaboratively develops appropriate strategies to help move the organization to a high performance environment.
• May serve as Project Manager in the implementation of specific programs. Communicate directly with key operational stakeholders to set implementation strategy.
• Applies standard evaluation methodologies for measuring training effectiveness and analyzes evaluation data.
• Prepares, copies, and distributes participant materials, including but not limited to pre-work, participant guides/workbooks, handouts, post-assessments, etc.
• Consult with business unit to gain knowledge of their daily operations, define their training needs and make recommendations to help them achieve their goals.

Key Competencies

• Technical Capacity
• Communication Skills
• Documentation Skills
• Presentation Skills
• Collaboration
• Teamwork Orientation
• Project Management
• Change Management
• Process Value Stream Mapping

Qualifications

• The ideal candidate should have 3-5 years experience in a Print Manufacturing or closely related environment with subject matter expertise in one of the key functional areas requiring SME support.
• Prior systems implementation experience is preferred.
• Training and documentation experience is required.
• Must have experience writing technical and functional specifications.
• Proficiency with Microsoft Office and Google Suite.
• Candidate should be a results-driven, execution-focused and seasoned professional who can work independently.
• Candidate should have experience in the change control management process and have an understanding and experience in managing complex projects.

Technical Skills & Functional Knowledge

• Functional Area SME
• Reporting / Stakeholder Management
• Resource Planning & Management
• Time Management / Scheduling
• Conflict Management & Resolution
• Change Management

Business Management & Soft Skills

• Collaboration / Relationship Building
• Accountability
• Problem Solving / Critical Thinking
• Active Listening
• Research / Information Gathering
• Proficiency Microsoft Products

Additional Information

RRD's current salary range for this role is $68,500 to $106,900 / year. The salary range may be adjusted based on the applicable geographic location of the hired employee, and the range may change in the future. At RRD, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions may vary based upon, but not limited to education, skills, experience, proficiency, performance, shift and location. Depending on the role, in addition to base salary, the total compensation package may also include participation in a bonus, commission or incentive program. RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.

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All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.

RRD is an Equal Opportunity Employer, including disability/veterans.