Customer Success Operations Jobs in Dallas, TX

About iApartments

iApartments is an enterprise-level smart home platform transforming multifamily communities into intelligent, connected living spaces. Our technology helps property owners and operators improve asset protection, automate access control, reduce operational friction, and create better resident experiences.

We combine proprietary smart home technology with software, integrations, and operational support to deliver scalable solutions built specifically for multifamily housing.

As a fast-growing startup, we move quickly, solve real problems, and work closely with our clients to shape the future of smart living.

About the Role

The Community Success Manager (CSM) serves as the primary relationship owner for a portfolio of multifamily clients, guiding them through onboarding, adoption, optimization, and long-term success with the iApartments platform.

This role is equal parts relationship management, technical coordination, and operational execution.

You’ll work directly with onsite teams, regional leadership, asset managers, and ownership groups to ensure successful implementation, strong adoption, and a positive overall client experience.

This role requires strong communication, technical confidence, frequent travel, and the ability to navigate complex situations while maintaining trust and momentum.

The ideal candidate is organized, adaptable, solutions-driven, and comfortable operating in a fast-paced environment where processes evolve as the company grows.

Location Requirement:

This is a remote position based in the Dallas-Fort Worth area. Candidates must reside within the DFW metroplex due to frequent local and national travel requirements.

Key Responsibilities

• Manage a portfolio of multifamily client accounts and serve as the primary point of contact
• Lead onboarding, implementation planning, and training for new communities
• Conduct in-person and virtual client training on platform functionality, hardware, and service workflows
• Travel 50–75% to support onboarding, training, and client relationship management
• Coordinate across Support, Service, Product, and Engineering to drive issue resolution
• Manage escalations and maintain client confidence during active issues
• Communicate clearly and professionally, even when timelines or resolutions are still being developed
• Set expectations and provide proactive follow-up throughout the client lifecycle
• Identify adoption gaps and opportunities to improve platform utilization
• Identify account growth opportunities, cross-sell opportunities, and service expansion needs
• Track account activity, escalations, and client health in Salesforce
• Create and maintain training materials, guides, and process documentation
• Gather client feedback and communicate product improvement opportunities internally
• Support rollout of new products, pilots, and operational initiatives

Skills & Qualifications

• Strong verbal and written communication skills
• Strong client relationship and account management skills
• Technical aptitude and comfort learning connected technology systems
• Ability to explain technical platforms and troubleshooting steps clearly to non-technical audiences
• Comfortable presenting to groups both in person and virtually
• Highly organized with strong time management and follow-through
• Ability to manage multiple accounts and priorities simultaneously
• Calm under pressure and comfortable navigating ambiguity
• Strong cross-functional collaboration skills
• Startup mindset with flexibility and ownership mentality

Preferred Experience

• 2+ years of experience managing a portfolio of client accounts in Customer Success, Account Management, Client Services, SaaS, PropTech, or a related field
• Experience handling escalations and complex customer needs
• Experience leading client onboarding, implementation, or training
• Experience in multifamily housing, PropTech, smart home technology, or another technology-driven environment is a plus

Why Join Us?

At iApartments, you’ll have the opportunity to make a direct impact on how we scale, serve clients, and build the future of multifamily smart living.

This is a role where your ideas matter, your relationships matter, and your work directly influences client success and company growth.

Remote within the Dallas-Fort Worth metro area
Travel: 50–75%, in / out of state

Pay: $55,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Work from home

Application Question(s):

• Are you currently located in the Dallas-Fort Worth metro area?
• Are you able and willing to travel 50–75%, including frequent overnight and out-of-state travel?
• Do you have at least 2 years of professional experience managing a portfolio of client accounts as a primary point of contact?
• Briefly describe your experience working with technology products or platforms and explaining them to customers.
• How often are you responsible for leading client onboarding, implementation, or training?
• How many years of professional experience do you have working in SaaS, PropTech, smart home technology, multifamily technology, or a similar technology-driven industry?

Work Location: Hybrid remote in Dallas, TX 75024