Customer Success Operations Jobs in Seattle, WA
Customer Success Operations jobs in Seattle are in strong demand, concentrated in South Lake Union, Bellevue, and the Denny Triangle across cloud technology, enterprise SaaS, and e-commerce. Employers hiring right now include Amazon, Amazon Web Services, and Saviynt. Scan the live roles below and apply to whichever ones fit.
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Showing 5 of 37+ Customer Success Operations jobs
DESCRIPTION
This role can be located in one of the approved office locations listed for the role.
Lead transformational growth for Fortune 500 retail brands on Amazon's marketplace. As a Senior Customer Success Manager, you'll create vendor strategies that directly impact millions of customer experiences, drive marketplace innovation, and shape the future of retail commerce on one of the world's largest e-commerce platforms.
Join our dynamic team as a Senior Customer Success Manager in Amazon Vendor Services, where you'll drive business growth for key vendors on Amazon's retail platform. This role combines strategic partnership management, data-driven decision making, and operational excellence to enhance the vendor experience. You'll develop and execute business plans that optimize selection, merchandising, and operational efficiency while delivering measurable results for both vendors and customers. In this role, you'll analyze data to provide strategic insights, develop joint business plans, while ensuring exceptional operational standards. You'll collaborate with cross-functional teams to identify growth opportunities, optimize vendor performance, and enhance the customer experience. This position offers the opportunity to make meaningful impact while working with diverse stakeholders in a dynamic e-commerce environment.
Key job responsibilities
- Partner with vendors to develop and execute strategic business plans that drive growth and improve customer experience
- Analyze data trends to identify opportunities and provide actionable recommendations
- Lead promotional planning and execution while ensuring catalog optimization
- Build collaborative relationships with internal teams and vendor partners
- Manage multiple projects while maintaining high operational standards
A day in the life
- Review performance metrics and present recommendations during vendor meetings
- Collaborate with cross-functional teams to resolve operational challenges
- Guide vendors on utilizing Amazon tools and systems effectively
- Participate in strategic planning sessions with category managers
- Support continuous improvement initiatives across the organization
About the team
Amazon Vendor Services provides comprehensive support to enrolled partners through dedicated customer success management, strategic advice, operational execution, and advanced program access. Our inclusive team values collaboration, innovation, and professional growth while working to enhance both vendor and customer experiences.
BASIC QUALIFICATIONS
- Experience with strong project management skills and the ability to thrive in a fast-paced environment
- Experience working with large, complex data sets
- Bachelor's degree
- Experience prioritizing and managing time effectively in dynamic environments
- Knowledge of Excel at an advanced level
- 4+ years of vendor or client facing experience in Account Management, Vendor Management and/or relevant experience in associated fields such as Buying, Planning or Merchandising
- Excellent professional written and verbal communication skills
PREFERRED QUALIFICATIONS
- Experience working with multiple groups of stakeholders
- 5+ years of e-commerce or retail industry experience
- Professional experience in Buying, Planning or Merchandising
- Experience with business intelligence tools (Tableau, Salesforce)
- Experience rapidly adapting to change and dealing with ambiguity
- Advanced degree, certifications or equivalent experience
- Data analysis experience including manipulating large datasets from complex systems and interpreting results
- Experience in relationship management
- Excellent professional written and verbal communication skills
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
LOCATION
USA, NY, New York - 88,000.00 - 154,000.00 USD annually
USA, WA, Seattle - 82,700.00 - 140,000.00 USD annually
DESCRIPTION
This role can be located in one of the approved office locations listed for the role.
Lead transformational growth for Fortune 500 retail brands on Amazon's marketplace. As a Senior Customer Success Manager, you'll create vendor strategies that directly impact millions of customer experiences, drive marketplace innovation, and shape the future of retail commerce on one of the world's largest e-commerce platforms.
Join our dynamic team as a Senior Customer Success Manager in Amazon Vendor Services, where you'll drive business growth for key vendors on Amazon's retail platform. This role combines strategic partnership management, data-driven decision making, and operational excellence to enhance the vendor experience. You'll develop and execute business plans that optimize selection, merchandising, and operational efficiency while delivering measurable results for both vendors and customers. In this role, you'll analyze data to provide strategic insights, develop joint business plans, while ensuring exceptional operational standards. You'll collaborate with cross-functional teams to identify growth opportunities, optimize vendor performance, and enhance the customer experience. This position offers the opportunity to make meaningful impact while working with diverse stakeholders in a dynamic e-commerce environment.
Key job responsibilities
- Partner with vendors to develop and execute strategic business plans that drive growth and improve customer experience
- Analyze data trends to identify opportunities and provide actionable recommendations
- Lead promotional planning and execution while ensuring catalog optimization
- Build collaborative relationships with internal teams and vendor partners
- Manage multiple projects while maintaining high operational standards
A day in the life
- Review performance metrics and present recommendations during vendor meetings
- Collaborate with cross-functional teams to resolve operational challenges
- Guide vendors on utilizing Amazon tools and systems effectively
- Participate in strategic planning sessions with category managers
- Support continuous improvement initiatives across the organization
About the team
Amazon Vendor Services provides comprehensive support to enrolled partners through dedicated customer success management, strategic advice, operational execution, and advanced program access. Our inclusive team values collaboration, innovation, and professional growth while working to enhance both vendor and customer experiences.
BASIC QUALIFICATIONS
- Experience with strong project management skills and the ability to thrive in a fast-paced environment
- Experience working with large, complex data sets
- Bachelor's degree
- Experience prioritizing and managing time effectively in dynamic environments
- Knowledge of Excel at an advanced level
- 4+ years of vendor or client facing experience in Account Management, Vendor Management and/or relevant experience in associated fields such as Buying, Planning or Merchandising
- Excellent professional written and verbal communication skills
PREFERRED QUALIFICATIONS
- Experience working with multiple groups of stakeholders
- 5+ years of e-commerce or retail industry experience
- Professional experience in Buying, Planning or Merchandising
- Experience with business intelligence tools (Tableau, Salesforce)
- Experience rapidly adapting to change and dealing with ambiguity
- Advanced degree, certifications or equivalent experience
- Data analysis experience including manipulating large datasets from complex systems and interpreting results
- Experience in relationship management
- Excellent professional written and verbal communication skills
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
LOCATION
USA, NY, New York - 88,000.00 - 154,000.00 USD annually
USA, WA, Seattle - 82,700.00 - 140,000.00 USD annually
See All 37 Customer Success Operations Jobs in Seattle
Find roles in Seattle that match your experience and apply in just a few clicks.
Find JobsCustomer Success Operations Job Market in Seattle
Who's Hiring
- Amazon21
- Amazon Web Services4
- Saviynt2
- UPS1
- Anduril1
Top Industries Hiring
- Technology & Software26
- Retail23
- E-Commerce & Online Marketplaces21
- Distribution & Wholesale4
Customer Success Operations Jobs in Seattle: Frequently Asked Questions
How do I get a customer success operations job in Seattle?
Focus your search on Seattle's dense SaaS and cloud technology ecosystem, particularly companies headquartered in South Lake Union and the Eastside corridor through Bellevue and Kirkland. Employers here prioritize candidates who combine CRM administration skills with data analysis and cross-functional process experience. Familiarity with tools common in enterprise software environments and a background in scaled customer programs gives you a meaningful edge in this market.
Which companies hire customer success operationss in Seattle?
Employers hiring customer success operationss in Seattle right now include Amazon, Amazon Web Services, and Saviynt, based on current listings on Migrate Mate as of June 2026. Seattle's hiring is driven largely by enterprise software companies, cloud platforms, and high-growth technology startups that run large customer bases and need dedicated operations support.
Are there remote customer success operations jobs in Seattle?
Yes, customer success operations is well suited to remote work given its analytical and systems-focused nature. About 25% of customer success operations openings tied to Seattle are remote or hybrid as of June 2026, reflecting how widely distributed these teams have become. Strategic and tooling-focused responsibilities tend to be the most remote-friendly, while onboarding coordination roles often require some in-office presence.
How can I get a customer success operations job in Seattle with little or no experience?
The most realistic entry path in Seattle is moving laterally from a customer success associate or support specialist role at a local SaaS company, where you gain CRM and workflow exposure before stepping into operations. Mid-size software companies in the Eastside and South Lake Union corridors regularly hire coordinators who can grow into operations analysts. Building proficiency in Salesforce, Gainsight, or similar platforms significantly improves your competitiveness with Seattle hiring managers.
Which industries hire the most customer success operationss in Seattle?
Most customer success operations openings in Seattle sit in Technology & Software, Retail, and E-Commerce & Online Marketplaces, per current listings on Migrate Mate as of June 2026. Seattle's concentration of cloud infrastructure companies and enterprise SaaS platforms creates sustained demand for operations professionals who can scale customer programs and manage complex tooling environments.
Related Jobs in Washington
See All 37 Customer Success Operations Jobs in Seattle
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