Customer Success Operations Jobs in Washington
Customer Success Operations jobs in Washington are in strong demand, concentrated in enterprise software, cloud services, and e-commerce sectors, with openings from entry-level operations coordinators through senior directors of customer success. Seattle, Bellevue, and Redmond anchor the market, where companies like Microsoft, Amazon, and Salesforce maintain large operations and consistently hire across customer success functions. The most in-demand specialties include revenue operations, CRM systems administration, and customer lifecycle analytics. Find a role that fits below and apply directly.
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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
Job Description:
This position will support a territory including Everett, Monroe, Snohomish, Marysville, and Arlington, WA.
Summary
The Signature Customer Success Supervisor will manage a high volume of smaller customers. The Signature Customer Success Supervisor will focus on driving customer satisfaction and retention at scale, leveraging dashboards and reporting to support clients effectively. The Signature Customer Success Supervisor will excel in managing multiple customers efficiently, providing value-driven guidance, and ensuring consistent engagement. The Signature Customer Success Supervisor will drive customer loyalty and growth by identifying patterns, addressing common challenges, and enabling customers to maximize their success with our solutions and products.
Key Responsibilities
Issue Management
Serve as the primary point of contact and advocate for assigned accounts.
Handle routine customer inquiries with standardized solutions while escalating complex issues as needed.
Coordinate with sales, support teams, and UPS operations to deliver supply chain solutions.
Value Creation / Proposals
Proactively engage existing customers to enhance value and prevent churn.
Conduct periodic, mostly virtual customer check-ins and performance reviews to assess satisfaction and identify improvement areas.
Identify low-touch upsell opportunities and guide customers to resources for additional value.
Develop strategies for upselling / cross-selling opportunities to drive account growth.
Drive product adoption and educate customers on products and services.
Territory Management
Manage a large portfolio of lower-tier accounts with a focus on efficiency and scalability.
Monitor customer health metrics to measure satisfaction and prevent churn.
Feedback Collection
Update UPS DRIVE with retention data, planning next steps for churn prevention / growth.
Qualifications
0–4 years in customer success, support, or related customer-facing roles.
SMB account management experience.
Ability to manage multiple customer engagements through strong organizational skills.
Data-driven mindset.
Excellent written communication skills.
The internal job posting will close 11:59pmEST 8/19/26 for all employees.
Employee Type:
PermanentUPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
Other Criteria:
UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.
Basic Qualifications:
Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.
Pay Range:
The salary range for this position is $64,680.00/year to $113,220.00/year. Actual compensation is based on various factors such as location, job-related knowledge, skills, education/training, and work experience. This position is eligible for our sales incentive plan and offers the annual management incentive plan, subject to applicable eligibility requirements. Incentives are not guaranteed and are dependent upon individual and/or company performance. Our company offers the following benefits for this position, subject to applicable eligibility requirements. Medical/prescription drug coverage, Dental & Vision Benefits, Flexible Spending Account, Health Savings Account, Dependent Care Flexible Spending Account, Basic and Supplemental Life Insurance & Accidental Death and Dismemberment, Disability Income Protection Plan, Employee Assistance Program, Educational Assistance Program, 401(k) retirement program, Vacation, Paid Holidays and Personal time, Paid Sick/Family and Medical Leave time as required by law, Discounted Employee Stock Purchase Program.Before you apply to a job, select your language preference from the options available at the top right of this page.
Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
Job Description:
This position will support a territory including Everett, Monroe, Snohomish, Marysville, and Arlington, WA.
Summary
The Signature Customer Success Supervisor will manage a high volume of smaller customers. The Signature Customer Success Supervisor will focus on driving customer satisfaction and retention at scale, leveraging dashboards and reporting to support clients effectively. The Signature Customer Success Supervisor will excel in managing multiple customers efficiently, providing value-driven guidance, and ensuring consistent engagement. The Signature Customer Success Supervisor will drive customer loyalty and growth by identifying patterns, addressing common challenges, and enabling customers to maximize their success with our solutions and products.
Key Responsibilities
Issue Management
Serve as the primary point of contact and advocate for assigned accounts.
Handle routine customer inquiries with standardized solutions while escalating complex issues as needed.
Coordinate with sales, support teams, and UPS operations to deliver supply chain solutions.
Value Creation / Proposals
Proactively engage existing customers to enhance value and prevent churn.
Conduct periodic, mostly virtual customer check-ins and performance reviews to assess satisfaction and identify improvement areas.
Identify low-touch upsell opportunities and guide customers to resources for additional value.
Develop strategies for upselling / cross-selling opportunities to drive account growth.
Drive product adoption and educate customers on products and services.
Territory Management
Manage a large portfolio of lower-tier accounts with a focus on efficiency and scalability.
Monitor customer health metrics to measure satisfaction and prevent churn.
Feedback Collection
Update UPS DRIVE with retention data, planning next steps for churn prevention / growth.
Qualifications
0–4 years in customer success, support, or related customer-facing roles.
SMB account management experience.
Ability to manage multiple customer engagements through strong organizational skills.
Data-driven mindset.
Excellent written communication skills.
The internal job posting will close 11:59pmEST 8/19/26 for all employees.
Employee Type:
PermanentUPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
Other Criteria:
UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.
Basic Qualifications:
Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.
Pay Range:
The salary range for this position is $64,680.00/year to $113,220.00/year. Actual compensation is based on various factors such as location, job-related knowledge, skills, education/training, and work experience. This position is eligible for our sales incentive plan and offers the annual management incentive plan, subject to applicable eligibility requirements. Incentives are not guaranteed and are dependent upon individual and/or company performance. Our company offers the following benefits for this position, subject to applicable eligibility requirements. Medical/prescription drug coverage, Dental & Vision Benefits, Flexible Spending Account, Health Savings Account, Dependent Care Flexible Spending Account, Basic and Supplemental Life Insurance & Accidental Death and Dismemberment, Disability Income Protection Plan, Employee Assistance Program, Educational Assistance Program, 401(k) retirement program, Vacation, Paid Holidays and Personal time, Paid Sick/Family and Medical Leave time as required by law, Discounted Employee Stock Purchase Program.See All 40 Customer Success Operations Jobs in Washington
Find roles in Washington that match your experience and apply in just a few clicks.
Find JobsCustomer Success Operations Jobs by City in Washington
Where Washington roles are concentrated, by current openings.
Customer Success Operations Job Market in Washington
A snapshot from current Washington openings, updated as new roles post.
Who's Hiring
- Amazon13
- UPS2
- freshworks2
- Amazon Web Services2
- Cox Communications2
Top Industries Hiring
- Technology & Software14
- Retail11
- E-Commerce & Online Marketplaces11
- Construction & Real Estate1
What Washington Employers Look For
The qualifications that appear most often in customer success operations jobs across Washington.
- Two to four years of experience in customer success, revenue operations, or related roles
- Proficiency with CRM platforms such as Salesforce, Gainsight, or HubSpot
- Experience analyzing customer health metrics, churn data, and renewal pipelines
- Strong cross-functional collaboration skills with sales, product, and support teams
- Bachelor's degree in business, communications, or a related field preferred
- Familiarity with customer onboarding workflows and lifecycle management processes
Customer Success Operations Jobs in Washington: Frequently Asked Questions
How do you become a customer success operations in Washington?
Customer success operations is not a licensed profession in Washington, so there is no state board or exam required. Most Washington employers look for a background in customer success, sales operations, or business analytics, often paired with a bachelor's degree in business or a related field. Certifications from platforms like Gainsight or Salesforce are widely recognized across Washington's technology sector and can strengthen a candidate's profile significantly.
Which companies hire customer success operationss in Washington?
Employers hiring customer success operationss in Washington right now include Amazon, UPS, and freshworks, based on current listings on Migrate Mate as of August 2026. Washington's concentration of enterprise software and cloud companies means customer success operations roles here frequently sit within large, structured go-to-market teams rather than early-stage startups.
Which Washington cities have the most customer success operations jobs?
Seattle, Bellevue, and Bellingham have the most customer success operations openings in Washington. Seattle and Bellevue drive the bulk of demand as home to major technology headquarters and regional offices, while Redmond's dense cluster of enterprise software companies generates consistent openings for operations roles tied to large customer portfolios and renewal teams.
Are there remote customer success operations jobs in Washington?
Yes, and more than most fields. About 85% of customer success operations openings tied to Washington are remote or hybrid as of August 2026, reflecting how well the role translates to distributed work. The parts of the role most commonly offered remotely include CRM administration, customer data analysis, and onboarding program management, where output is measurable without a physical presence.
How can I get hired as a customer success operations in Washington with little or no experience?
The most realistic entry path is moving into customer success operations from a customer success manager or support analyst role, which several large Washington technology companies use as a direct pipeline. Employers like Microsoft and Amazon run rotational or associate programs that place candidates without operations-specific experience into data and process-focused roles. Building proficiency in Salesforce or Gainsight and completing a platform certification gives Washington applicants a concrete edge when competing against more experienced candidates.
Where can I find and apply to customer success operations jobs in Washington?
You can find and apply to customer success operations jobs in Washington on Migrate Mate, which lists current Washington openings across Seattle, Bellevue, Redmond, and beyond. Find roles that fit your experience and apply directly to the companies posting them.
See All 40 Customer Success Operations Jobs in Washington
Find roles in Washington that match your experience and apply in just a few clicks.
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