Customer Success Operations Jobs in Washington
Customer Success Operations jobs in Washington are in strong demand, concentrated in enterprise software, cloud services, and e-commerce sectors, with openings from entry-level operations coordinators through senior directors of customer success. Seattle, Bellevue, and Redmond anchor the market, where companies like Microsoft, Amazon, and Salesforce maintain large operations and consistently hire across customer success functions. The most in-demand specialties include revenue operations, CRM systems administration, and customer lifecycle analytics. Find a role that fits below and apply directly.
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SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.
STARLINK ENTERPRISE CUSTOMER SUCCESS LEAD
Starlink, our revolutionary satellite constellation, is delivering low-latency broadband internet around the world. The Starlink Enterprise Customer Success team serves as the point of contact for Starlink's growing base of enterprise customers from contract signature, through successful activation, ensuring all contract terms are fulfilled. Our ideal candidate is a self-starter that has a passion for making customers deliriously happy and connecting enterprises with Starlink.
RESPONSIBILITIES:
- Act as the primary point of contact for a portfolio of enterprise customers, owning the interface from contract signature onwards including onboarding, ongoing account management, and long-term retention/growth of the relationship and revenue.
- In particular, this role is focused on:
- Delivering impeccable customer service, including efficient acknowledgement and resolution of issues
- Building relationships to identify requirements and manage expectations
- Collecting, communicating and championing customer feedback internally to influence and steer programmatic and technical development required to maintain and grow our enterprise business
- Retaining and growing the value of assigned accounts in both hardware and service revenue
- Acting as an extreme owner of assigned accounts to realize forecasted revenue on or ahead of schedule, identifying and successfully communicating readiness levels, requirements, schedules and risks
- Identifying and leading implementation of process and system enhancements to improve handoffs and execution across various cross-functional teams, evolve the customer experience, or scale the business while balancing resources and headcount
BASIC QUALIFICATIONS:
- Bachelor's degree in engineering or business; OR high school diploma/equivalency certificate and 2+ years of professional experience
- 2+ years of consulting or project management experience
- 1+ year experience in a customer-facing role
PREFERRED SKILLS AND EXPERIENCE:
- Significant knowledge or experience in one of the following industries: Reseller, Maritime, Aviation, Mobile Backhaul, Satellite Communications
- Experience managing multiple projects and delivering under tight time and resource constraints
- Excellent problem-solving and sleuthing skills, going beyond just the apparent and available answer
- Significant technical knowledge of Starlink or telecommunications in at least one key area (e.g. satellites, ground network, user terminals, etc.)
- Demonstrated ability to turn customer feedback into actionable, smart improvements
- Excellent written and verbal communication skills, including ability to craft and present professional presentations
- Excellent empathy, active listening, and resiliency skills
- Ability to read contract documents and discern requirements and deliverables
ADDITIONAL REQUIREMENTS:
- Must be available to work extended hours and/or weekends as needed to support critical milestones or operations shifts
- Availability and willingness to travel as needed to customer sites/meetings
COMPENSATION AND BENEFITS:
Pay range:
Customer Success Lead: $110,000.00 - $130,000.00/per year
Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience.
Base salary is just one part of your total rewards package at SpaceX. You may also be eligible for long-term incentives, in the form of company stock, stock options, or long-term cash awards, as well as potential discretionary bonuses and the ability to purchase additional stock at a discount through an Employee Stock Purchase Plan. You will also receive access to comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short and long-term disability insurance, life insurance, paid parental leave, and various other discounts and perks. You may also accrue 3 weeks of paid vacation and will be eligible for 10 or more paid holidays per year. Employees accrue paid sick leave pursuant to Company policy which satisfies or exceeds the accrual, carryover, and use requirements of the law.
ITAR REQUIREMENTS:
- To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.
SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.
Applicants wishing to view a copy of SpaceX's Affirmative Action Plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should reach out to EEOCompliance@spacex.com.
SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.
STARLINK ENTERPRISE CUSTOMER SUCCESS LEAD
Starlink, our revolutionary satellite constellation, is delivering low-latency broadband internet around the world. The Starlink Enterprise Customer Success team serves as the point of contact for Starlink's growing base of enterprise customers from contract signature, through successful activation, ensuring all contract terms are fulfilled. Our ideal candidate is a self-starter that has a passion for making customers deliriously happy and connecting enterprises with Starlink.
RESPONSIBILITIES:
- Act as the primary point of contact for a portfolio of enterprise customers, owning the interface from contract signature onwards including onboarding, ongoing account management, and long-term retention/growth of the relationship and revenue.
- In particular, this role is focused on:
- Delivering impeccable customer service, including efficient acknowledgement and resolution of issues
- Building relationships to identify requirements and manage expectations
- Collecting, communicating and championing customer feedback internally to influence and steer programmatic and technical development required to maintain and grow our enterprise business
- Retaining and growing the value of assigned accounts in both hardware and service revenue
- Acting as an extreme owner of assigned accounts to realize forecasted revenue on or ahead of schedule, identifying and successfully communicating readiness levels, requirements, schedules and risks
- Identifying and leading implementation of process and system enhancements to improve handoffs and execution across various cross-functional teams, evolve the customer experience, or scale the business while balancing resources and headcount
BASIC QUALIFICATIONS:
- Bachelor's degree in engineering or business; OR high school diploma/equivalency certificate and 2+ years of professional experience
- 2+ years of consulting or project management experience
- 1+ year experience in a customer-facing role
PREFERRED SKILLS AND EXPERIENCE:
- Significant knowledge or experience in one of the following industries: Reseller, Maritime, Aviation, Mobile Backhaul, Satellite Communications
- Experience managing multiple projects and delivering under tight time and resource constraints
- Excellent problem-solving and sleuthing skills, going beyond just the apparent and available answer
- Significant technical knowledge of Starlink or telecommunications in at least one key area (e.g. satellites, ground network, user terminals, etc.)
- Demonstrated ability to turn customer feedback into actionable, smart improvements
- Excellent written and verbal communication skills, including ability to craft and present professional presentations
- Excellent empathy, active listening, and resiliency skills
- Ability to read contract documents and discern requirements and deliverables
ADDITIONAL REQUIREMENTS:
- Must be available to work extended hours and/or weekends as needed to support critical milestones or operations shifts
- Availability and willingness to travel as needed to customer sites/meetings
COMPENSATION AND BENEFITS:
Pay range:
Customer Success Lead: $110,000.00 - $130,000.00/per year
Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience.
Base salary is just one part of your total rewards package at SpaceX. You may also be eligible for long-term incentives, in the form of company stock, stock options, or long-term cash awards, as well as potential discretionary bonuses and the ability to purchase additional stock at a discount through an Employee Stock Purchase Plan. You will also receive access to comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short and long-term disability insurance, life insurance, paid parental leave, and various other discounts and perks. You may also accrue 3 weeks of paid vacation and will be eligible for 10 or more paid holidays per year. Employees accrue paid sick leave pursuant to Company policy which satisfies or exceeds the accrual, carryover, and use requirements of the law.
ITAR REQUIREMENTS:
- To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.
SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.
Applicants wishing to view a copy of SpaceX's Affirmative Action Plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should reach out to EEOCompliance@spacex.com.
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Find JobsCustomer Success Operations Jobs by City in Washington
Where Washington roles are concentrated, by current openings.
Customer Success Operations Job Market in Washington
A snapshot from current Washington openings, updated as new roles post.
Who's Hiring
- Amazon18
- SpaceX9
- Zenoti4
- Amazon Web Services2
- Yoodli AI Roleplays2Y
Top Industries Hiring
- Technology & Software
- Retail
- E-Commerce & Online Marketplaces
- Construction & Real Estate
What Washington Employers Look For
The qualifications that appear most often in customer success operations jobs across Washington.
- Two to four years of experience in customer success, revenue operations, or related roles
- Proficiency with CRM platforms such as Salesforce, Gainsight, or HubSpot
- Experience analyzing customer health metrics, churn data, and renewal pipelines
- Strong cross-functional collaboration skills with sales, product, and support teams
- Bachelor's degree in business, communications, or a related field preferred
- Familiarity with customer onboarding workflows and lifecycle management processes
Customer Success Operations Jobs in Washington: Frequently Asked Questions
How do you become a customer success operations in Washington?
Customer success operations is not a licensed profession in Washington, so there is no state board or exam required. Most Washington employers look for a background in customer success, sales operations, or business analytics, often paired with a bachelor's degree in business or a related field. Certifications from platforms like Gainsight or Salesforce are widely recognized across Washington's technology sector and can strengthen a candidate's profile significantly.
Which companies hire customer success operationss in Washington?
Employers hiring customer success operationss in Washington right now include Amazon, SpaceX, and Zenoti, based on current listings on Migrate Mate as of November 2026. Washington's concentration of enterprise software and cloud companies means customer success operations roles here frequently sit within large, structured go-to-market teams rather than early-stage startups.
Which Washington cities have the most customer success operations jobs?
Seattle, Redmond, and Bellevue have the most customer success operations openings in Washington. Seattle and Bellevue drive the bulk of demand as home to major technology headquarters and regional offices, while Redmond's dense cluster of enterprise software companies generates consistent openings for operations roles tied to large customer portfolios and renewal teams.
Are there remote customer success operations jobs in Washington?
Yes, and more than most fields. About 67% of customer success operations openings tied to Washington are remote or hybrid as of November 2026, reflecting how well the role translates to distributed work. The parts of the role most commonly offered remotely include CRM administration, customer data analysis, and onboarding program management, where output is measurable without a physical presence.
How can I get hired as a customer success operations in Washington with little or no experience?
The most realistic entry path is moving into customer success operations from a customer success manager or support analyst role, which several large Washington technology companies use as a direct pipeline. Employers like Microsoft and Amazon run rotational or associate programs that place candidates without operations-specific experience into data and process-focused roles. Building proficiency in Salesforce or Gainsight and completing a platform certification gives Washington applicants a concrete edge when competing against more experienced candidates.
Where can I find and apply to customer success operations jobs in Washington?
You can find and apply to customer success operations jobs in Washington on Migrate Mate, which lists current Washington openings across Seattle, Bellevue, Redmond, and beyond. Find roles that fit your experience and apply directly to the companies posting them.
See All 50 Customer Success Operations Jobs in Washington
Find roles in Washington that match your experience and apply in just a few clicks.
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