Service Tech Jobs in Washington
Service Tech jobs in Washington are concentrated in Seattle, Tacoma, and Spokane, where demand runs from entry-level bench technicians to senior field service engineers across HVAC, industrial equipment, and medical device maintenance. Major employers with lasting Washington footprints include Boeing, Amazon, and Providence Health, all of which operate large facilities requiring ongoing technical support staff. The most consistently active specialties are commercial HVAC systems, electronics and instrumentation, and healthcare equipment servicing. Scan the live roles below and apply to whichever ones fit.
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DESCRIPTION
We care deeply about delivering a Best-in-class Customer Experience (CX) throughout a shopping journey - including when customers face issues with their purchases / delivery, have questions related to their returns / payments, or a variety of other Customer Service topics.
We are seeking a Principal Product Manager - Tech to own the end-to-end strategy and launch of agentic AI capabilities that would enable Amazon customers to seamlessly initiate and complete their Customer Service support needs via the Alexa For Shopping AI Assistant (formerly known as Rufus) across mobile and desktop devices. They will also own our strategy and implementation of Third-Party Agentic AI integrations for Amazon’s Customer Service capabilities and will define and execute on a strategy for handling AI bots operating on behalf of our customers. This is a newly created role to drive SVP-level priorities.
The role is more than driving a set of CX features - you will make platform-level decisions that teams across CS rely on, and you will be looked upon as a thought leader to drive technology architecture changes. You will have a significant influence in the future direction of systems that powers key CXs and drive the 0-to-1 product vision for emerging areas / use cases that you will pioneer, including deeper and more robust agentic AI integration, personalization that deepens over time - balancing AI and automated capabilities with customer trust and reliability.
You will be a key Product leader in the CS org with regular interaction with senior leadership and will broad stakeholder visibility. You will join a high-performing Product team with a dedicated engineering org that you will work with to execute on your roadmap. You also get to work closely with Applied Science, User Experience, Finance, Business Intelligence teams.
Key job responsibilities
- Own the product vision, strategy, and multi-year roadmap for an SVP-visible initiative to build Agentic AI experiences on Alexa for Shopping (AFS), 3P Agentic AI integrations, and handling AI bots
- Define requirements / success metrics, design sophisticated experimentation strategies, and establish measurement frameworks adopted across organizations
- Advocate on behalf of customers in strategy discussions and lead our product thinking to shape the direction of key AI-powered tech primitives
- Author high-quality strategy documents (e.g., PRFAQs) that you present to senior CS leaders, up to SVP-level. Drive alignment across multiple VP organizations, and influence without authority across engineering, design, marketing, and operations
- Drive Customer Experience Excellence and champion exceptional UX grounded in design principles, partner with design teams, and establish experience standards for other teams that work on our products
- Develop and execute rigorous product evaluation frameworks (evals) to measure LLM and AI feature accuracy, latency, and user experience, translating quantitative metrics into actionable product improvements and roadmap priorities.
- Handle multi-org launches, drive sustained adoption across large customer bases, and own critical customer/executive engagement
- Actively recruit PM talent, mentor others, and shape the broader PM community through coaching and best practice sharing
BASIC QUALIFICATIONS
- Bachelor's degree
- Experience owning/driving roadmap strategy and definition
- Experience with feature delivery and tradeoffs of a product
- Experience technical product management
- 6+ years of end to end product delivery experience
PREFERRED QUALIFICATIONS
- Experience working directly with Engineers on product enhancements
- Experience in project management methodologies, business analysis, or process improvement
- 8+ years of technical product or program management experience
- Experience as a strong leader who can prioritize well, communicate clearly and effectively influence across cross-functional teams
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, WA, Seattle - 179,900.00 - 243,400.00 USD annually
DESCRIPTION
We care deeply about delivering a Best-in-class Customer Experience (CX) throughout a shopping journey - including when customers face issues with their purchases / delivery, have questions related to their returns / payments, or a variety of other Customer Service topics.
We are seeking a Principal Product Manager - Tech to own the end-to-end strategy and launch of agentic AI capabilities that would enable Amazon customers to seamlessly initiate and complete their Customer Service support needs via the Alexa For Shopping AI Assistant (formerly known as Rufus) across mobile and desktop devices. They will also own our strategy and implementation of Third-Party Agentic AI integrations for Amazon’s Customer Service capabilities and will define and execute on a strategy for handling AI bots operating on behalf of our customers. This is a newly created role to drive SVP-level priorities.
The role is more than driving a set of CX features - you will make platform-level decisions that teams across CS rely on, and you will be looked upon as a thought leader to drive technology architecture changes. You will have a significant influence in the future direction of systems that powers key CXs and drive the 0-to-1 product vision for emerging areas / use cases that you will pioneer, including deeper and more robust agentic AI integration, personalization that deepens over time - balancing AI and automated capabilities with customer trust and reliability.
You will be a key Product leader in the CS org with regular interaction with senior leadership and will broad stakeholder visibility. You will join a high-performing Product team with a dedicated engineering org that you will work with to execute on your roadmap. You also get to work closely with Applied Science, User Experience, Finance, Business Intelligence teams.
Key job responsibilities
- Own the product vision, strategy, and multi-year roadmap for an SVP-visible initiative to build Agentic AI experiences on Alexa for Shopping (AFS), 3P Agentic AI integrations, and handling AI bots
- Define requirements / success metrics, design sophisticated experimentation strategies, and establish measurement frameworks adopted across organizations
- Advocate on behalf of customers in strategy discussions and lead our product thinking to shape the direction of key AI-powered tech primitives
- Author high-quality strategy documents (e.g., PRFAQs) that you present to senior CS leaders, up to SVP-level. Drive alignment across multiple VP organizations, and influence without authority across engineering, design, marketing, and operations
- Drive Customer Experience Excellence and champion exceptional UX grounded in design principles, partner with design teams, and establish experience standards for other teams that work on our products
- Develop and execute rigorous product evaluation frameworks (evals) to measure LLM and AI feature accuracy, latency, and user experience, translating quantitative metrics into actionable product improvements and roadmap priorities.
- Handle multi-org launches, drive sustained adoption across large customer bases, and own critical customer/executive engagement
- Actively recruit PM talent, mentor others, and shape the broader PM community through coaching and best practice sharing
BASIC QUALIFICATIONS
- Bachelor's degree
- Experience owning/driving roadmap strategy and definition
- Experience with feature delivery and tradeoffs of a product
- Experience technical product management
- 6+ years of end to end product delivery experience
PREFERRED QUALIFICATIONS
- Experience working directly with Engineers on product enhancements
- Experience in project management methodologies, business analysis, or process improvement
- 8+ years of technical product or program management experience
- Experience as a strong leader who can prioritize well, communicate clearly and effectively influence across cross-functional teams
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, WA, Seattle - 179,900.00 - 243,400.00 USD annually
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Find Service Tech JobsService Tech Jobs by City in Washington
Where Washington roles are concentrated, by current openings.
Service Tech Job Market in Washington
A snapshot from current Washington openings, updated as new roles post.
Who's Hiring
What Washington Employers Look For
The qualifications that appear most often in service tech jobs across Washington.
- Valid Washington State driver's license and clean driving record for field service roles
- Associate degree or technical certification in electronics, HVAC, or a related field
- Hands-on experience diagnosing and repairing mechanical or electronic equipment
- Proficiency with diagnostic tools, multimeters, and manufacturer service software
- Ability to lift equipment and work in confined or elevated spaces as needed
- Strong written communication skills for completing service reports and work orders
Service Tech Jobs in Washington: Frequently Asked Questions
How do you become a service tech in Washington?
The path depends on your specialty. HVAC service techs in Washington must hold an EPA Section 608 refrigerant certification and, for certain work, a Washington State contractor registration through the Department of Labor and Industries. Most employers also expect a certificate or associate degree from a Washington technical college such as Renton Technical College or Bellingham Technical College. For medical device or electronics roles, employer-sponsored training and manufacturer certifications typically substitute for a state credential.
Which companies hire service techs in Washington?
Employers hiring service techs in Washington right now include Experienced Roof and Gutter Cleaning, Amazon, and Purcell Tire and Service Centers, based on current listings on Migrate Mate as of November 2026. Washington's aerospace, healthcare, and commercial real estate sectors generate steady demand, so openings cycle through consistently rather than in seasonal bursts.
Which Washington cities have the most service tech jobs?
Renton, Seattle, and Lynnwood account for the largest share of service tech openings in Washington. Seattle's dense concentration of tech campuses, hospitals, and commercial high-rises drives the volume there, while Tacoma's port-adjacent industrial base and Spokane's healthcare systems sustain strong hiring outside the primary metro.
Are there remote service tech jobs in Washington?
Yes, but they're rare. Most service tech work is hands-on and tied to a physical site, so remote roles represent a small slice of the market. About 0% of service tech openings tied to Washington are remote or hybrid as of November 2026, and those tend to be in technical support, warranty coordination, or remote diagnostics roles rather than traditional field service.
How can I get hired as a service tech in Washington with little or no experience?
The most realistic entry point is an apprenticeship or entry-level field technician assistant role, which Washington employers like Providence Health, Facilities and Operations departments at University of Washington, and regional HVAC contractors regularly post for candidates who have completed a certificate program. Renton Technical College and Lake Washington Institute of Technology run programs specifically designed to place graduates with local employers. Holding an EPA Section 608 certification before applying gives candidates a clear edge even without field hours, and moving laterally from a parts counter, facilities aide, or warehouse technician role is a common first step.
Where can I find and apply to service tech jobs in Washington?
You can find and apply to service tech jobs in Washington on Migrate Mate, which lists current openings across the state. Search the roles, find the ones that match your experience and specialty, and apply directly to each listing.
See All 24 Service Tech Jobs in Washington
Find roles in Washington that match your experience and apply in just a few clicks.
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