Remote Operations Consultant Jobs
Remote operations consultant jobs are open across the U.S. in sectors including technology, healthcare, financial services, and management consulting, at both remote-first companies and distributed enterprise teams. These roles range from entry-level process analyst positions to senior engagements leading cross-functional improvement initiatives. Employers hiring remotely right now include Alvarez & Marsal, Fidelity Investments, and Whatnot. Scan the live roles below and apply to whichever ones fit.
Find JobsOverview
Showing 5 of 632+ Remote Operations Consultant jobs
About Simbe
Simbe Robotics is transforming retail with autonomous robots and AI-powered insights that help retailers improve store execution, inventory accuracy, and customer experience. As our customer footprint and robot fleet continue to expand, our Customer Experience team is adding operational support capacity to help maintain fast, consistent, high-quality service for our customers. We are looking for a Customer Support Operations Consultant who can jump in quickly to support day-to-day customer support workflows, execute ticket-based operational tasks, and help ensure customer requests are handled with clarity, accuracy, and speed.
Role Overview
The Customer Support Operations Consultant will support Simbe’s Customer Support team by helping manage and resolve customer support tickets, coordinate follow-up across internal teams, and maintain clear documentation throughout the support lifecycle. This person will partner closely with our internal Customer Support lead and cross-functional teams including Robot Operations, Deployment, Fleet/Hardware, and Engineering. This is a hands-on operational role. The ideal person is organized, detail-oriented, comfortable working in ticketing systems, and able to follow defined workflows while using good judgment to escalate issues when something is unclear, urgent, or outside the documented process. The role is focused on steady-state customer support for existing customers, including customer support tickets, customer-requested updates, schedule changes, map-related requests, issue follow-up, and coordination across internal teams.
- Triage and manage customer support tickets in Jira or other internal systems.
- Execute assigned support workflows according to Simbe SOPs and internal processes.
- Review ticket context, customer requests, internal notes, and relevant system information to determine next steps.
- Help resolve common support requests such as:
+ traversal schedule changes,
+ customer-requested updates,
+ map or remap-related requests,
+ follow-up on missed or degraded traversals,
+ support cases requiring coordination across internal teams.
- Document actions taken clearly so each ticket has accurate, useful context.
- Keep tickets organized, current, and moving toward resolution.
- Escalate issues to the right internal team when they cannot be resolved through the documented support workflow.
- Identify repeated themes, unclear SOPs, or opportunities to improve internal support processes.
- Partner with the Customer Support lead to maintain a responsive, reliable customer support operation.
- Communicate blockers clearly and proactively.
What Success Looks Like
In the first 30 days, this consultant should be able to:
- Learn Simbe’s core customer support workflows quickly.
- Take assigned tickets from intake to next action or resolution.
- Help expand the team’s day-to-day support capacity.
- Maintain clean, useful ticket notes.
- Escalate appropriately without over-escalating.
- Independently handle common support ticket types.
- Help identify opportunities to make support workflows more scalable and consistent.
Required Qualifications
- 2+ years of experience in customer support operations, technical support, support coordination, operations, or a similar ticket-based role.
- Strong experience working in Jira, Zendesk, Salesforce Service Cloud, Freshdesk, Linear, or another ticketing/workflow system.
- Excellent written communication and documentation skills.
- High attention to detail and ability to keep many small operational tasks organized.
- Comfortable following SOPs and working through checklists.
- Able to identify when an issue is routine versus when it needs escalation.
- Comfortable working with technical or semi-technical products, even if not deeply technical.
- Able to ramp quickly in a fast-moving environment.
- Strong ownership mindset: keeps tickets moving, follows up, and does not let issues sit without a clear next step.
Preferred Qualifications
- Experience supporting robotics, IoT, SaaS, retail technology, logistics technology, hardware/software products, or field operations.
- Experience working with remote operations, fleet operations, deployment teams, or technical support teams.
- Familiarity with Slack-based workflows and cross-functional escalation.
- Experience reading dashboards, logs, customer notes, or system-generated alerts to understand operational issues.
- Comfort working with ambiguity in a startup or high-growth environment.
- Prior experience improving support workflows, documentation, or ticket operations.
Tools / Systems You May Use
Experience with every tool is not required, but the consultant should be comfortable learning internal systems quickly. Potential systems may include:
- Jira or other ticketing tools
- Slack
- Internal monitoring tools
- Customer support inboxes or queues
- Internal dashboards / reporting tools
- Documentation and SOP repositories
Schedule/Availability
- Immediate start strongly preferred.
- 40 hours/week preferred, though strong part-time candidates with meaningful availability may be considered.
- Must be available for regular collaboration during U.S. business hours.
- Contract duration: initial 3 months, with potential to extend based on business need and performance.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
About Simbe
Simbe Robotics is transforming retail with autonomous robots and AI-powered insights that help retailers improve store execution, inventory accuracy, and customer experience. As our customer footprint and robot fleet continue to expand, our Customer Experience team is adding operational support capacity to help maintain fast, consistent, high-quality service for our customers. We are looking for a Customer Support Operations Consultant who can jump in quickly to support day-to-day customer support workflows, execute ticket-based operational tasks, and help ensure customer requests are handled with clarity, accuracy, and speed.
Role Overview
The Customer Support Operations Consultant will support Simbe’s Customer Support team by helping manage and resolve customer support tickets, coordinate follow-up across internal teams, and maintain clear documentation throughout the support lifecycle. This person will partner closely with our internal Customer Support lead and cross-functional teams including Robot Operations, Deployment, Fleet/Hardware, and Engineering. This is a hands-on operational role. The ideal person is organized, detail-oriented, comfortable working in ticketing systems, and able to follow defined workflows while using good judgment to escalate issues when something is unclear, urgent, or outside the documented process. The role is focused on steady-state customer support for existing customers, including customer support tickets, customer-requested updates, schedule changes, map-related requests, issue follow-up, and coordination across internal teams.
- Triage and manage customer support tickets in Jira or other internal systems.
- Execute assigned support workflows according to Simbe SOPs and internal processes.
- Review ticket context, customer requests, internal notes, and relevant system information to determine next steps.
- Help resolve common support requests such as:
+ traversal schedule changes,
+ customer-requested updates,
+ map or remap-related requests,
+ follow-up on missed or degraded traversals,
+ support cases requiring coordination across internal teams.
- Document actions taken clearly so each ticket has accurate, useful context.
- Keep tickets organized, current, and moving toward resolution.
- Escalate issues to the right internal team when they cannot be resolved through the documented support workflow.
- Identify repeated themes, unclear SOPs, or opportunities to improve internal support processes.
- Partner with the Customer Support lead to maintain a responsive, reliable customer support operation.
- Communicate blockers clearly and proactively.
What Success Looks Like
In the first 30 days, this consultant should be able to:
- Learn Simbe’s core customer support workflows quickly.
- Take assigned tickets from intake to next action or resolution.
- Help expand the team’s day-to-day support capacity.
- Maintain clean, useful ticket notes.
- Escalate appropriately without over-escalating.
- Independently handle common support ticket types.
- Help identify opportunities to make support workflows more scalable and consistent.
Required Qualifications
- 2+ years of experience in customer support operations, technical support, support coordination, operations, or a similar ticket-based role.
- Strong experience working in Jira, Zendesk, Salesforce Service Cloud, Freshdesk, Linear, or another ticketing/workflow system.
- Excellent written communication and documentation skills.
- High attention to detail and ability to keep many small operational tasks organized.
- Comfortable following SOPs and working through checklists.
- Able to identify when an issue is routine versus when it needs escalation.
- Comfortable working with technical or semi-technical products, even if not deeply technical.
- Able to ramp quickly in a fast-moving environment.
- Strong ownership mindset: keeps tickets moving, follows up, and does not let issues sit without a clear next step.
Preferred Qualifications
- Experience supporting robotics, IoT, SaaS, retail technology, logistics technology, hardware/software products, or field operations.
- Experience working with remote operations, fleet operations, deployment teams, or technical support teams.
- Familiarity with Slack-based workflows and cross-functional escalation.
- Experience reading dashboards, logs, customer notes, or system-generated alerts to understand operational issues.
- Comfort working with ambiguity in a startup or high-growth environment.
- Prior experience improving support workflows, documentation, or ticket operations.
Tools / Systems You May Use
Experience with every tool is not required, but the consultant should be comfortable learning internal systems quickly. Potential systems may include:
- Jira or other ticketing tools
- Slack
- Internal monitoring tools
- Customer support inboxes or queues
- Internal dashboards / reporting tools
- Documentation and SOP repositories
Schedule/Availability
- Immediate start strongly preferred.
- 40 hours/week preferred, though strong part-time candidates with meaningful availability may be considered.
- Must be available for regular collaboration during U.S. business hours.
- Contract duration: initial 3 months, with potential to extend based on business need and performance.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
See All 632+ Remote Operations Consultant Jobs
Find roles that match your experience and apply in just a few clicks.
Find JobsRemote Operations Consultant Job Market
Who's Hiring
- Alvarez & Marsal25
- Fidelity Investments22
- Whatnot9
- Cognizant8
- Huron Consulting8
Top Industries Hiring
- Technology & Software102
- Consulting & Professional Services87
- Investment & Asset Management54
- Healthcare & Medical Services39
- Accounting & Auditing33
What Employers Look For
The qualifications that appear most often in remote operations consultant jobs.
- Bachelor's degree in business, industrial engineering, or a related field required
- Demonstrated experience with process improvement methodologies such as Lean or Six Sigma
- Proficiency in data analysis tools including Excel, SQL, or Tableau
- Strong project management skills with experience leading cross-functional initiatives
- Excellent client-facing communication and stakeholder presentation skills
- PMP, Six Sigma Green Belt, or equivalent certification preferred for senior roles
Tips for Your Remote Operations Consultant Job Search
Document your process wins with numbers
Remote employers can't watch you work, so your application needs to do it for them. Quantify every process improvement you've led: cycle time reduced, costs avoided, headcount freed. Concrete outcomes in your resume and cover letter replace the credibility that in-person presence normally builds.
Apply early to remote roles that fit
Migrate Mate lists remote operations consultant openings from across the U.S. in one place so you can find roles that match your background and apply directly. Remote postings attract high volume fast, so applying within the first few days of a listing going live meaningfully improves your chances.
Show async communication skills up front
Remote operations consulting runs on written clarity. In your cover letter and any work samples, demonstrate that you structure updates, recommendations, and project status concisely in writing. Mention tools you use daily, Notion, Confluence, Asana, or similar, to signal you're already set up for distributed teamwork.
Target remote-first firms over hybrid postings
Companies that are remote-first by design have built the workflows, tooling, and culture for fully distributed operations work. Filter your search for fully remote rather than hybrid openings, since hybrid roles often shift to in-office expectations after hiring.
Prepare for asynchronous interview rounds
Many remote employers for operations roles include a written case study or async video response before a live interview. Practice structuring your process analysis recommendations in a short written memo format so you can respond clearly under time pressure during a take-home assessment.
Remote Operations Consultant Jobs: Frequently Asked Questions
How do I get a remote operations consultant job?
Remote employers for operations consultants screen hard for self-direction, structured written communication, and the ability to manage projects across time zones without in-person oversight. Companies that hire this role remotely tend to be SaaS firms, consulting practices with distributed teams, and tech-enabled services businesses. What gives candidates an edge is a documented record of process improvements communicated clearly in writing, along with fluency in async collaboration tools like Slack, Notion, or project management platforms.
Which companies hire remote operations consultants?
Companies hiring remote operations consultants right now include Alvarez & Marsal, Fidelity Investments, and Whatnot, based on current remote listings on Migrate Mate as of June 2026. These tend to be remote-first technology firms, distributed professional services companies, and fast-scaling businesses in sectors like software, healthcare, and financial services that rely on outside operational expertise to improve processes across geographies.
Can you get a remote operations consultant job with no experience?
Yes, but remote entry-level operations consultant roles are harder to land because employers expect you to work independently from day one with minimal hand-holding. Remote-first SaaS startups and smaller consulting practices are the most likely to take a chance on junior candidates. What opens the door is showing structured thinking: process documentation samples, a capstone project from a business or operations program, or even volunteer work where you improved how an organization runs.
Do you need a degree for remote operations consultant jobs?
Not always. Remote employers weigh demonstrated ability to analyze processes, communicate recommendations in writing, and drive measurable results alongside or instead of a degree. Certifications in Lean, Six Sigma, or project management carry real weight for this role. Candidates who can show a portfolio of process improvements or consulting engagements, even from freelance or internal project work, often compete well against degree-holders.
Which industries hire the most remote operations consultants?
Most remote operations consultant openings sit in Technology & Software, Consulting & Professional Services, and Investment & Asset Management, per current remote listings on Migrate Mate as of June 2026. These sectors rely heavily on distributed teams and ongoing process optimization work that does not require on-site presence, making operations consulting a natural fit for fully remote engagements.
See All 632+ Remote Operations Consultant Jobs
Find roles that match your experience and apply in just a few clicks.
Find Jobs