Remote Operations Team Lead Jobs
Remote Operations Team Lead jobs are posted by remote-first firms, distributed teams, and established companies scaling their operations functions across technology, logistics, healthcare, and financial services. Employers hiring remotely right now include PBA, Loftware, and Nabors Industries. Find a role that fits below and apply directly.
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Professional Benefit Administrators leads with one guiding principle, provide exceptional benefit administration for self-funded health plans. Brokers who choose to partner with PBA will benefit from an ally who values cost containment, flexibility, responsiveness, member advocacy, transparency, and results. PBA collectively aligns through the organization’s core values of:
- Work together and respect each other,
- Be dedicated to the customer,
- Be accountable and do what you say,
- Take initiative, be willing to learn and strive for continuous improvement,
- Generate positive energy.
The Team Lead is responsible for assisting the Claims Acquisition Manager in overseeing daily departmental workflow, ensuring productivity, quality, and efficiency while fostering a positive and collaborative work environment. This role serves as a key liaison between staff and management, providing leadership, support, and direction to ensure departmental goals are achieved in alignment with the organization’s mission, vision, and values.
Responsible for:
- Assist the Claims Acquisition Manager by monitoring workload distribution and rebalance assignments based on team strengths and business needs.
- Communicate work-related updates, challenges, and performance metrics to management.
- Assist with departmental tasks and projects as needed to support operational goals.
- Perform pre-log data entry of faxed documents and securely store files on the shared drive
- Pre-log claims across multiple lines of business, including Level I, II, III, Dental, and Pharmacy (Rx)
- Audit incoming electronic claims to ensure accuracy and completeness
- Maintain and update provider information within the claims management system
- Investigate and resolve undeliverable mail through research and appropriate follow-up actions
- Manage and complete assigned work queues in a timely and efficient manner
- Provide onboarding, training, and continuous development for team members.
- Clearly communicate and enforce departmental expectations, policies, and performance standards.
- Identify opportunities for process improvement and present innovative ideas to enhance efficiency and service quality.
- Perform other duties as assigned
Skills required for this position:
- Minimum of 3-5 years of experience in a Team Lead role or SME in TPA claims intake.
- 3+ years of experience in TPA operations, with demonstrated knowledge of claims intake processes, system workflows, quality controls and the ability to identify and resolve complex claim or data issues.
- Demonstrated ability to meet performance goals while maintaining a high level of customer satisfaction.
- Excellent problem-solving skills, with the ability to anticipate challenges and implement effective solutions.
- Strong verbal and written communication skills.
- Highly organized, self-motivated, and capable of managing multiple priorities and deadlines.
- Ability to collaborate and interface with employees, management, clients, and stakeholders.
- Sound judgment and confidence when coaching and developing employees.
- Effective conflict resolution and decision-making abilities.
- Proficiency in Microsoft Office, with an emphasis on Excel.
- Strong commitment to punctuality, attendance, and reliability.
Essential Functions Statement
- The person in this position must demonstrate strong attention to detail to be able to properly maintain various reports and documentation, and coordinate system setups and networks.
- The role is a remote role, dedicated space and high-speed internet required.
Benefits and Compensation:
- PBA offers a wide range of benefits including medical, dental, vision, life insurance, AD&D, critical illness, accidental illness, FSA, disability and 401k.
- Hourly compensation for this role is $25-$29 based on prior experience (and meeting required skills)
Professional Benefit Administrators is an equal opportunity employer. In accordance with anti-discrimination law, this policy's purpose is to effectuate these principles and mandates. Professional Benefit Administrators affords equal employment opportunities to all employees and applicants and specifically prohibits any and all discrimination and harassment based on race, race-related traits, color, religion, national origin, ethnicity, ancestry, military status, sex, pregnancy, sexual orientation, gender identity, disability (mental or physical), age, marital status, citizenship status, unfavorable military discharge, genetic information, order of protection status, and any other protected status under federal, state, and local law. Professional Benefit Administrators conforms to the spirit as well as to the letter of all applicable laws and regulations.
Pay: $25.00 - $29.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Work Location: Remote
Professional Benefit Administrators leads with one guiding principle, provide exceptional benefit administration for self-funded health plans. Brokers who choose to partner with PBA will benefit from an ally who values cost containment, flexibility, responsiveness, member advocacy, transparency, and results. PBA collectively aligns through the organization’s core values of:
- Work together and respect each other,
- Be dedicated to the customer,
- Be accountable and do what you say,
- Take initiative, be willing to learn and strive for continuous improvement,
- Generate positive energy.
The Team Lead is responsible for assisting the Claims Acquisition Manager in overseeing daily departmental workflow, ensuring productivity, quality, and efficiency while fostering a positive and collaborative work environment. This role serves as a key liaison between staff and management, providing leadership, support, and direction to ensure departmental goals are achieved in alignment with the organization’s mission, vision, and values.
Responsible for:
- Assist the Claims Acquisition Manager by monitoring workload distribution and rebalance assignments based on team strengths and business needs.
- Communicate work-related updates, challenges, and performance metrics to management.
- Assist with departmental tasks and projects as needed to support operational goals.
- Perform pre-log data entry of faxed documents and securely store files on the shared drive
- Pre-log claims across multiple lines of business, including Level I, II, III, Dental, and Pharmacy (Rx)
- Audit incoming electronic claims to ensure accuracy and completeness
- Maintain and update provider information within the claims management system
- Investigate and resolve undeliverable mail through research and appropriate follow-up actions
- Manage and complete assigned work queues in a timely and efficient manner
- Provide onboarding, training, and continuous development for team members.
- Clearly communicate and enforce departmental expectations, policies, and performance standards.
- Identify opportunities for process improvement and present innovative ideas to enhance efficiency and service quality.
- Perform other duties as assigned
Skills required for this position:
- Minimum of 3-5 years of experience in a Team Lead role or SME in TPA claims intake.
- 3+ years of experience in TPA operations, with demonstrated knowledge of claims intake processes, system workflows, quality controls and the ability to identify and resolve complex claim or data issues.
- Demonstrated ability to meet performance goals while maintaining a high level of customer satisfaction.
- Excellent problem-solving skills, with the ability to anticipate challenges and implement effective solutions.
- Strong verbal and written communication skills.
- Highly organized, self-motivated, and capable of managing multiple priorities and deadlines.
- Ability to collaborate and interface with employees, management, clients, and stakeholders.
- Sound judgment and confidence when coaching and developing employees.
- Effective conflict resolution and decision-making abilities.
- Proficiency in Microsoft Office, with an emphasis on Excel.
- Strong commitment to punctuality, attendance, and reliability.
Essential Functions Statement
- The person in this position must demonstrate strong attention to detail to be able to properly maintain various reports and documentation, and coordinate system setups and networks.
- The role is a remote role, dedicated space and high-speed internet required.
Benefits and Compensation:
- PBA offers a wide range of benefits including medical, dental, vision, life insurance, AD&D, critical illness, accidental illness, FSA, disability and 401k.
- Hourly compensation for this role is $25-$29 based on prior experience (and meeting required skills)
Professional Benefit Administrators is an equal opportunity employer. In accordance with anti-discrimination law, this policy's purpose is to effectuate these principles and mandates. Professional Benefit Administrators affords equal employment opportunities to all employees and applicants and specifically prohibits any and all discrimination and harassment based on race, race-related traits, color, religion, national origin, ethnicity, ancestry, military status, sex, pregnancy, sexual orientation, gender identity, disability (mental or physical), age, marital status, citizenship status, unfavorable military discharge, genetic information, order of protection status, and any other protected status under federal, state, and local law. Professional Benefit Administrators conforms to the spirit as well as to the letter of all applicable laws and regulations.
Pay: $25.00 - $29.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Work Location: Remote
See All 9 Remote Operations Team Lead Jobs
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Find JobsRemote Operations Team Lead Job Market
Who's Hiring
Top Industries Hiring
- Education
What Employers Look For
The qualifications that appear most often in remote operations team lead jobs.
- 2-5 years of supervisory or team lead experience in an operations environment
- Demonstrated ability to manage scheduling, shift coverage, and daily workflow coordination
- Proficiency with warehouse management systems, ERP platforms, or operations software
- Experience tracking KPIs such as throughput, accuracy rates, or on-time delivery
- Strong written and verbal communication for cross-functional coordination and reporting
- Lean, Six Sigma, or continuous improvement methodology knowledge or certification
Tips for Your Remote Operations Team Lead Job Search
Apply early to remote roles that fit
Migrate Mate lists remote operations team lead openings from across the U.S. in one place, so you can find roles that match your experience level and apply directly without sorting through non-remote postings.
Prove async leadership in your resume
Remote operations employers want evidence you can manage a team without daily in-person contact. Quantify results you drove through written direction, like cycle time reductions or cross-team process rollouts, and name the tools you used to coordinate work asynchronously.
Signal remote-ready communication skills
Before your first interview, prepare written examples of how you have kept distributed stakeholders aligned. Remote hiring managers test written clarity directly, sometimes through a take-home scenario, so sharp, concise written answers in the application itself already differentiate you.
Research how distributed teams operate
Find out whether a company is fully remote-first or hybrid-distributed before applying. Remote-first firms structure operations roles differently from hybrid ones, and your pitch should reflect that you understand how their team actually coordinates, not just that you are comfortable working from home.
Remote Operations Team Lead Jobs: Frequently Asked Questions
How do I get a remote operations team lead job?
Target companies that already run distributed teams, since they have established processes for remote operations leadership and are more likely to trust a team lead they never meet in person. Remote employers screen heavily for async communication skills, written clarity, and the ability to keep workflows moving without in-person check-ins. Demonstrating proficiency with tools like Slack, Notion, Jira, or Asana, and showing you have led or coordinated cross-functional work independently, gives you a clear edge.
Which companies hire remote operations team leads?
Remote operations team lead roles are posted by PBA, Loftware, and Nabors Industries and others right now, based on current remote listings on Migrate Mate as of July 2026. Remote-first firms and distributed teams across technology, logistics, and healthcare are the most consistent sources of these openings.
Can you get a remote operations team lead job with no experience?
Yes, but remote operations team lead roles at the entry level are harder to land because employers expect you to manage workflows and people independently from day one without on-site support. Companies that hire entry-level remote operations coordinators or junior team leads tend to be early-stage startups or high-growth SaaS firms. Showing documented examples of process improvements you owned, even in internships or volunteer work, and demonstrating strong written communication can open the door.
Do you need a degree for remote operations team lead jobs?
Not always. Remote employers often weigh demonstrated operational results, process ownership, and team coordination skills more heavily than a specific degree, especially at tech companies and startups where output is easier to measure remotely. A portfolio of process improvements, measurable efficiency gains, or examples of leading a team through a workflow change can carry as much weight as a bachelor's degree in a related field.
Which industries hire the most remote operations team leads?
Most remote operations team lead openings sit in Education, per current remote listings on Migrate Mate as of July 2026. These sectors rely on distributed teams managing complex, repeatable workflows where an operations team lead can keep execution on track without being physically present.
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Find roles that match your experience and apply in just a few clicks.
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