Customer Service Management Jobs in Arkansas
Customer Service Management jobs in Arkansas are open across Little Rock, Bentonville, and Rogers and other Arkansas metros, with employers like Dollar General, State Farm, and Walmart hiring at every experience level. Find a role that fits below and apply directly.
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Showing 5 of 590+ Customer Service Management jobs
INTRODUCTION
It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
Position Summary
The Treasury Management Customer Service Specialist I focuses on providing exceptional, expert-level support to internal business partners & clients regarding Treasury Management (TM) & Business Banking (BB) products and services, requiring strong technical skills, communication, and problem-solving abilities.
DUTIES AND RESPONSIBILITIES
- Responding to inquiries through the Treasury Management and Business Banking call queue, internal email communication & secure message channel(s)
- Resolving technical issues and providing resolutions to internal business partners and/or clients
- Educating customers on Treasury Management & Business Banking products and services
- Ensuring a high level of customer satisfaction & experience
PRODUCT KNOWLEDGE
- Maintaining a strong understanding of all Treasury Management & Business Banking products and services
- Staying up to date on all TM and BB product & service changes
- Being able to explain complex concepts in a clear and concise manner (verbally and written)
- Identifying & cross selling TM and BB products and services
RELATIONSHIP MANAGEMENT
- Building and maintaining strong relationships with clients as well as internal business partners
- Proactively identifying client needs and opportunities
PROCESS AND PROCEDURES
- Following established TM and BB procedures and guidelines
- Utilization of the CRM system for reporting and analysis
- Maintaining accurate records and documentation
- Recommends process improvement to improve efficiencies
SKILLS AND QUALIFICATIONS
- Customer Service Skills: Excellent communication, interpersonal, and problem-solving skills
- Technical Skills: Proficiency in relevant banking systems and software
- Product Knowledge: Strong understanding of treasury management products and services
- Analytical Skills: Ability to analyze data and identify trends
- Organizational Skills: Ability to manage multiple tasks and prioritize effectively
- Problem-Solving Skills: Ability to identify and resolve customer issues
EDUCATION AND/OR EXPERIENCE
- High School Diploma or equivalent
- 3-5 years of applicable and exceptional customer-facing experience
- Preferred: Bachelor’s Degree in a business-related field
Performs other duties as assigned
WORK SCHEDULE (IN OFFICE)
Monday-Friday 9 a.m.-6 p.m.
Equal Employment Opportunity Information: Simmons First National Corporation and its subsidiaries are committed to a policy of equal employment with respect to a person's race, color, religion, sex, ancestry, sexual orientation, gender identity, national origin, covered veterans, military status, physical or mental disability or any other legally protected classifications.
INTRODUCTION
It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
Position Summary
The Treasury Management Customer Service Specialist I focuses on providing exceptional, expert-level support to internal business partners & clients regarding Treasury Management (TM) & Business Banking (BB) products and services, requiring strong technical skills, communication, and problem-solving abilities.
DUTIES AND RESPONSIBILITIES
- Responding to inquiries through the Treasury Management and Business Banking call queue, internal email communication & secure message channel(s)
- Resolving technical issues and providing resolutions to internal business partners and/or clients
- Educating customers on Treasury Management & Business Banking products and services
- Ensuring a high level of customer satisfaction & experience
PRODUCT KNOWLEDGE
- Maintaining a strong understanding of all Treasury Management & Business Banking products and services
- Staying up to date on all TM and BB product & service changes
- Being able to explain complex concepts in a clear and concise manner (verbally and written)
- Identifying & cross selling TM and BB products and services
RELATIONSHIP MANAGEMENT
- Building and maintaining strong relationships with clients as well as internal business partners
- Proactively identifying client needs and opportunities
PROCESS AND PROCEDURES
- Following established TM and BB procedures and guidelines
- Utilization of the CRM system for reporting and analysis
- Maintaining accurate records and documentation
- Recommends process improvement to improve efficiencies
SKILLS AND QUALIFICATIONS
- Customer Service Skills: Excellent communication, interpersonal, and problem-solving skills
- Technical Skills: Proficiency in relevant banking systems and software
- Product Knowledge: Strong understanding of treasury management products and services
- Analytical Skills: Ability to analyze data and identify trends
- Organizational Skills: Ability to manage multiple tasks and prioritize effectively
- Problem-Solving Skills: Ability to identify and resolve customer issues
EDUCATION AND/OR EXPERIENCE
- High School Diploma or equivalent
- 3-5 years of applicable and exceptional customer-facing experience
- Preferred: Bachelor’s Degree in a business-related field
Performs other duties as assigned
WORK SCHEDULE (IN OFFICE)
Monday-Friday 9 a.m.-6 p.m.
Equal Employment Opportunity Information: Simmons First National Corporation and its subsidiaries are committed to a policy of equal employment with respect to a person's race, color, religion, sex, ancestry, sexual orientation, gender identity, national origin, covered veterans, military status, physical or mental disability or any other legally protected classifications.
See All 590+ Customer Service Management Jobs in Arkansas
Find roles in Arkansas that match your experience and apply in just a few clicks.
Find JobsCustomer Service Management Jobs by City in Arkansas
Where Arkansas roles are concentrated, by current openings.
Customer Service Management Job Market in Arkansas
A snapshot from current Arkansas openings, updated as new roles post.
Who's Hiring
- Dollar General89
- State Farm74
- Walmart37
- McDonald's33
- Wendy's23
Top Industries Hiring
- Retail249
- Food & Beverage103
- Insurance76
- Hospitality & Tourism54
- Banking & Financial Services44
What Arkansas Employers Look For
The qualifications that appear most often in customer service management jobs across Arkansas.
- 3-5 years of experience managing customer service teams or contact center operations
- Proficiency with CRM platforms such as Salesforce, Zendesk, or ServiceNow
- Demonstrated ability to track and improve KPIs including CSAT, NPS, and first-contact resolution
- Experience hiring, coaching, and conducting performance reviews for frontline agents
- Bachelor's degree in business, communications, or a related field, or equivalent experience
- Familiarity with workforce management tools and scheduling software for agent coverage
Customer Service Management Jobs in Arkansas: Frequently Asked Questions
How many customer service management jobs are there in Arkansas?
There are 590+ customer service management openings in Arkansas on Migrate Mate as of June 2026, with the most roles in Little Rock, Bentonville, and Rogers. New positions post regularly as employers across Arkansas hire.
How much do customer service managements make in Arkansas?
Customer service managements in Arkansas earn a median of about $58,100 a year, based on May 2025 Bureau of Labor Statistics wage data, ranging from around $38,600 for the lowest 10% to over $86,580 for the top 10%. Pay rises with experience, specialty, and employer.
Which Arkansas cities have the most customer service management jobs?
Little Rock, Bentonville, and Rogers have the most customer service management openings in Arkansas right now, with additional roles spread across smaller metros statewide.
Which companies hire customer service managements in Arkansas?
Employers hiring customer service managements in Arkansas include Dollar General, State Farm, and Walmart, based on current listings on Migrate Mate as of June 2026.
Are there remote customer service management jobs in Arkansas?
Yes. About 2% of customer service management openings tied to Arkansas are remote or hybrid as of June 2026. The rest are on-site roles based in Arkansas metros.
How do I apply for customer service management jobs in Arkansas?
You can apply to customer service management jobs in Arkansas directly on Migrate Mate. Search the listings above, find roles that match your experience and preferred Arkansas location, then apply to each one that fits.
See All 590+ Customer Service Management Jobs in Arkansas
Find roles in Arkansas that match your experience and apply in just a few clicks.
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