Customer Service Lead Jobs in Arkansas
Customer Service Lead jobs in Arkansas are open across Little Rock, Jonesboro, and Benton and other Arkansas metros, with employers like Dollar General, Tractor Supply, and American Eagle Outfitters hiring at every experience level. Find a role that fits below and apply directly.
Find Customer Service Lead JobsOverview
Showing 5 of 71+ Customer Service Lead jobs
INTRODUCTION
The Lead CSR works specifically on Held Sales report, Rx Expiration reports, Prior Authorization Expiration reports, Turning 65 reports, and Customer Billing Survey report to decrease held sales in centers that are ineffective with that function.
ROLE AND RESPONSIBILITIES
- Answers incoming calls and makes determination of required action
- Processes Held Sales reports by contacting customers, insurance providers, physicians' offices, and reviewing with regional accounting office
- Handles mail and outgoing courier packages for the center, including responding to requests for information from internal sources
- Knowledgeable of existing and new information regarding equipment, compliance adherence, insurance coverage criteria, and carrier policies
- Knowledgeable of paperwork and internal reports
- Has a thorough understanding of the AS-400 and the CDR
- Checks employees' task assignments and status daily
- Reports weekly Held Sales decrease and goals to Centralized CSR Supervisor/Manager and RM/VP
- Daily work on Held Sales in centers assigned to them
- Assists in the training of employees
- Communicates policy and procedure updates to staff
- Serves as the first point of contact for their team members' questions and assists with problems regarding work functions and patient accounts
- Monitors phone procedure compliance
- Monitors adherence to break schedule
BASIC QUALIFICATIONS
- High school diploma or general education degree (GED)
- One year related experience and/or training, or equivalent combination of education and experience
INTRODUCTION
The Lead CSR works specifically on Held Sales report, Rx Expiration reports, Prior Authorization Expiration reports, Turning 65 reports, and Customer Billing Survey report to decrease held sales in centers that are ineffective with that function.
ROLE AND RESPONSIBILITIES
- Answers incoming calls and makes determination of required action
- Processes Held Sales reports by contacting customers, insurance providers, physicians' offices, and reviewing with regional accounting office
- Handles mail and outgoing courier packages for the center, including responding to requests for information from internal sources
- Knowledgeable of existing and new information regarding equipment, compliance adherence, insurance coverage criteria, and carrier policies
- Knowledgeable of paperwork and internal reports
- Has a thorough understanding of the AS-400 and the CDR
- Checks employees' task assignments and status daily
- Reports weekly Held Sales decrease and goals to Centralized CSR Supervisor/Manager and RM/VP
- Daily work on Held Sales in centers assigned to them
- Assists in the training of employees
- Communicates policy and procedure updates to staff
- Serves as the first point of contact for their team members' questions and assists with problems regarding work functions and patient accounts
- Monitors phone procedure compliance
- Monitors adherence to break schedule
BASIC QUALIFICATIONS
- High school diploma or general education degree (GED)
- One year related experience and/or training, or equivalent combination of education and experience
See All 71 Customer Service Lead Jobs in Arkansas
Find roles in Arkansas that match your experience and apply in just a few clicks.
Find Customer Service Lead JobsCustomer Service Lead Jobs by City in Arkansas
Where Arkansas roles are concentrated, by current openings.
Customer Service Lead Job Market in Arkansas
A snapshot from current Arkansas openings, updated as new roles post.
Who's Hiring
- Dollar General34
- Tractor Supply10
- American Eagle Outfitters6
- Target3
- Club Car Wash2
Top Industries Hiring
- Retail64
- Manufacturing3
- Distribution & Wholesale2
- Fashion & Apparel1
- Food & Beverage1
What Arkansas Employers Look For
The qualifications that appear most often in customer service lead jobs across Arkansas.
- 2 or more years of customer service experience with at least 1 year in a supervisory or lead role
- Proficiency with CRM and ticketing platforms such as Salesforce, Zendesk, or ServiceNow
- Demonstrated ability to coach, onboard, and performance-manage frontline customer service agents
- Strong written and verbal communication skills for escalation handling and cross-department coordination
- High school diploma or equivalent required, with an associate or bachelor's degree preferred by many employers
- Familiarity with workforce management tools and the ability to create or adjust agent schedules
Customer Service Lead Jobs in Arkansas: Frequently Asked Questions
How many customer service lead jobs are there in Arkansas?
There are 71+ customer service lead openings in Arkansas on Migrate Mate as of June 2026, with the most roles in Little Rock, Jonesboro, and Benton. New positions post regularly as employers across Arkansas hire.
How much do customer service leads make in Arkansas?
Customer service leads in Arkansas earn a median of about $58,100 a year, based on May 2025 Bureau of Labor Statistics wage data, ranging from around $38,600 for the lowest 10% to over $86,580 for the top 10%. Pay rises with experience, specialty, and employer.
Which Arkansas cities have the most customer service lead jobs?
Little Rock, Jonesboro, and Benton have the most customer service lead openings in Arkansas right now, with additional roles spread across smaller metros statewide.
Which companies hire customer service leads in Arkansas?
Employers hiring customer service leads in Arkansas include Dollar General, Tractor Supply, and American Eagle Outfitters, based on current listings on Migrate Mate as of June 2026.
Are there remote customer service lead jobs in Arkansas?
Yes. About 1% of customer service lead openings tied to Arkansas are remote or hybrid as of June 2026. The rest are on-site roles based in Arkansas metros.
How do I apply for customer service lead jobs in Arkansas?
You can apply to customer service lead jobs in Arkansas directly on Migrate Mate. Search the listings above, find roles that match your experience and preferred Arkansas location, then apply to each one that fits.
See All 71 Customer Service Lead Jobs in Arkansas
Find roles in Arkansas that match your experience and apply in just a few clicks.
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