Customer Service Management Jobs in Nevada
Customer Service Management jobs in Nevada are open across Las Vegas, Reno, and Henderson and other Nevada metros, with employers like State Farm, MGM Resorts International, and GameStop hiring at every experience level. Find a role that fits below and apply directly.
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Showing 5 of 531+ Customer Service Management jobs
Las Vegas, Nevada
The SHOW comes alive at MGM Resorts International
Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.
THE JOB:
As a Workforce Management Specialist, you’ll be at the heart of what keeps our property running seamlessly. In this dynamic, high-impact role, you will support every department across the property by managing high-volume scheduling needs, ensuring accurate timekeeping for all employees, and partnering closely with leaders to anticipate and fulfill staffing requirements. Your keen attention to detail and ability to balance multiple priorities will help set every team up for success, creating a seamless experience for both employees and our guests.
THE STARTING RATE: $22.50
THE DAY-TO-DAY:
- Work collaboratively to complete daily scheduling tasks, including managing leave requests and callouts
- Serve as a subject matter expert on Workforce Management software and processes
- Collaborate with department leaders to create scheduling solutions that reflect current business demands, account for exceptions, and support accurate staffing levels and efficiency strategies
- Suggest scheduling changes and create new business models
- Identify best practices to enhance staffing while adhering to current labor agreements, and ensure ethical and equitable scheduling processes
- Determine the balance between optimal scheduling, service expectations, and compliance with current legal or legislative requirements
- Track, monitor, and communicate all system issues and downtime
- Manage Key Performance Indicators, including but not limited to Service Level, Occupancy, Abandon rates, ASA and AHT on a daily, weekly, and monthly basis
THE IDEAL CANDIDATE:
- Must be 18 years of age or older
- Has a high school diploma, or GED
- 2+ years of prior relevant experience required
THE PERKS & BENEFITS:
- Wellness incentive programs to help you stay healthy physically and mentally
- Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
- Free meals in our employee dining room
- Free parking on and off-shift
- Health & Income Protection benefits (for eligible employees)
- Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community
Are you ready to JOIN THE SHOW? Apply today!
Las Vegas, Nevada
The SHOW comes alive at MGM Resorts International
Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.
THE JOB:
As a Workforce Management Specialist, you’ll be at the heart of what keeps our property running seamlessly. In this dynamic, high-impact role, you will support every department across the property by managing high-volume scheduling needs, ensuring accurate timekeeping for all employees, and partnering closely with leaders to anticipate and fulfill staffing requirements. Your keen attention to detail and ability to balance multiple priorities will help set every team up for success, creating a seamless experience for both employees and our guests.
THE STARTING RATE: $22.50
THE DAY-TO-DAY:
- Work collaboratively to complete daily scheduling tasks, including managing leave requests and callouts
- Serve as a subject matter expert on Workforce Management software and processes
- Collaborate with department leaders to create scheduling solutions that reflect current business demands, account for exceptions, and support accurate staffing levels and efficiency strategies
- Suggest scheduling changes and create new business models
- Identify best practices to enhance staffing while adhering to current labor agreements, and ensure ethical and equitable scheduling processes
- Determine the balance between optimal scheduling, service expectations, and compliance with current legal or legislative requirements
- Track, monitor, and communicate all system issues and downtime
- Manage Key Performance Indicators, including but not limited to Service Level, Occupancy, Abandon rates, ASA and AHT on a daily, weekly, and monthly basis
THE IDEAL CANDIDATE:
- Must be 18 years of age or older
- Has a high school diploma, or GED
- 2+ years of prior relevant experience required
THE PERKS & BENEFITS:
- Wellness incentive programs to help you stay healthy physically and mentally
- Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
- Free meals in our employee dining room
- Free parking on and off-shift
- Health & Income Protection benefits (for eligible employees)
- Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community
Are you ready to JOIN THE SHOW? Apply today!
See All 531+ Customer Service Management Jobs in Nevada
Find roles in Nevada that match your experience and apply in just a few clicks.
Find JobsCustomer Service Management Jobs by City in Nevada
Where Nevada roles are concentrated, by current openings.
Customer Service Management Job Market in Nevada
A snapshot from current Nevada openings, updated as new roles post.
Who's Hiring
- State Farm40
- MGM Resorts International29
- GameStop21
- Abercrombie & Fitch15
- AutoZone15
Top Industries Hiring
- Retail110
- Technology & Software46
- Insurance45
- Food & Beverage42
- Hospitality & Tourism32
What Nevada Employers Look For
The qualifications that appear most often in customer service management jobs across Nevada.
- 3-5 years of experience managing customer service teams or contact center operations
- Proficiency with CRM platforms such as Salesforce, Zendesk, or ServiceNow
- Demonstrated ability to track and improve KPIs including CSAT, NPS, and first-contact resolution
- Experience hiring, coaching, and conducting performance reviews for frontline agents
- Bachelor's degree in business, communications, or a related field, or equivalent experience
- Familiarity with workforce management tools and scheduling software for agent coverage
Customer Service Management Jobs in Nevada: Frequently Asked Questions
How many customer service management jobs are there in Nevada?
There are 531+ customer service management openings in Nevada on Migrate Mate as of June 2026, with the most roles in Las Vegas, Reno, and Henderson. New positions post regularly as employers across Nevada hire.
How much do customer service managements make in Nevada?
Customer service managements in Nevada earn a median of about $63,090 a year, based on May 2025 Bureau of Labor Statistics wage data, ranging from around $45,140 for the lowest 10% to over $98,720 for the top 10%. Pay rises with experience, specialty, and employer.
Which Nevada cities have the most customer service management jobs?
Las Vegas, Reno, and Henderson have the most customer service management openings in Nevada right now, with additional roles spread across smaller metros statewide.
Which companies hire customer service managements in Nevada?
Employers hiring customer service managements in Nevada include State Farm, MGM Resorts International, and GameStop, based on current listings on Migrate Mate as of June 2026.
Are there remote customer service management jobs in Nevada?
Yes. About 3% of customer service management openings tied to Nevada are remote or hybrid as of June 2026. The rest are on-site roles based in Nevada metros.
How do I apply for customer service management jobs in Nevada?
You can apply to customer service management jobs in Nevada directly on Migrate Mate. Search the listings above, find roles that match your experience and preferred Nevada location, then apply to each one that fits.
See All 531+ Customer Service Management Jobs in Nevada
Find roles in Nevada that match your experience and apply in just a few clicks.
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