Product Support Specialist Jobs in Nevada

INTRODUCTION

The University of Nevada, Las Vegas (UNLV) appreciates your interest in employment. We ask that you keep in mind the following when completing your application:

• Once you start the application process you cannot save your work. Please ensure you have all required attachment(s) available to complete your application before you begin the process.
• Required attachments are listed below on the posting. Your application will not be considered without the required attachments.
• Please note that applications must be submitted prior to the close of the recruitment.

Once a recruitment has closed, applications will no longer be accepted. If you need assistance or have questions regarding the application process, please contact Human Resources at (702) 895-3504 or unlvjobs@unlv.edu.

JOB DESCRIPTION

The University of Nevada, Las Vegas invites applications for Associate Instructional Technology Support Specialist, Information Technology [R0150159].

This position is based in Las Vegas, Nevada, and requires regular onsite presence. Candidates must be located within a commutable distance.

ROLE of the POSITION

The Associate Instructional Technology Support Specialist is responsible for the successful integration, design, delivery, support, administration, and marketing of instructional technologies used by faculty and students in face-to-face, hybrid, and fully online learning environments at UNLV. The Associate Instructional Technology Support Specialist is responsible for current and future instructional technologies that support teaching and learning in active learning environments. Specifically, this position is primarily responsible for supporting instructional technologies such as lecture capture and instructional video systems, web conferencing systems, gamification systems, virtual reality learning technologies, and other instructional technologies as identified. The work is primarily done through teaching faculty, providing support, writing documentation, and administering enterprise systems. Outstanding customer support is a critical expectation for this position.

The Specialist will collaborate with OIT's help desk to provide the training necessary to facilitate first-level support for the technologies. The Specialist will provide second-level support when support requests are more complex or require more expertise and time to provide an appropriate resolution. The Specialist will deliver training to faculty interested in using these technologies in individual, small, and large group settings. In addition, this position is responsible for creating fully accessible instructional documents and materials for faculty self-support. The Specialist will also establish and maintain working relationships with other units on campus, including the Office of Online Education, Teaching and Learning Commons, and other relevant groups.

As a member of the Digital Services and Solutions (DSS) Team, the Specialist is one of the primary interfaces for Instructional Technology support for the university. E-Learning is the primary office within OIT and DSS that supports faculty in the delivery of instruction via technology. The Specialist is expected to have or acquire expert knowledge of UNLV-specific technologies for instruction, as well as a broad understanding of all DSS services. The Specialist is also expected to work closely with OIT personnel to fully integrate, maximize, and support technologies represented within each of these areas.

Customer Service Expectations: This position is responsible for maintaining a customer-focused approach in all duties, ensuring professional, timely, and effective interactions with internal and external stakeholders. To provide excellent service the employee will: listen to customers and understand their needs; help customers solve problems; demonstrate an eagerness to help; exhibit a professional disposition; be approachable, respectful, and team-oriented; take ownership of inquiries and assignments; provide updates for customers; and be familiar with the basic operations of the university in order to understand customer needs better.

PROFILE of the OFFICE OF INFORMATION TECHNOLOGY

With a focus on excellent customer service, UNLV Information Technology (UNLV IT) provides a full range of IT services, from leadership and enterprise solutions to training and support, for our students, faculty, and staff.

As a partner in teaching, learning, research, and administration at a Top-Tier university, we are seeking team members who value innovation, collaboration, and excellence. We believe that every person brings unique experiences and perspectives that strengthen our team and help us serve UNLV’s broad community with empathy, which is a key to our success.

Applicants seeking a values-driven environment that celebrates individuality and that are committed to service are highly encouraged to apply.

MINIMUM QUALIFICATIONS

Credentials must be obtained prior to the start of employment.

Education

• Required: An earned Bachelor’s degree from an accredited college or university as recognized by the United States Department of Education and/or the Council on Higher Education Accreditation (CHEA).

Experience

• Required: A minimum of one (1) year of experience supporting Instructional Technology applications such as web conferencing and video management/lecture capture applications in a higher education setting via direct user interaction as well as through email and ticketing systems, and experience developing support documentation and multimedia for instructional technology applications.

KNOWLEDGE, SKILLS, & ABILITIES

The incumbent must have specific knowledge, skills, and abilities in the following areas:

KNOWLEDGE

• Required
• Experience with the support of an IT Service related to teaching and learning or higher education
• Knowledge of Instructional Technology as it relates to Web Conferencing, Lecture Capture and Learning Management Systems
• Knowledge of Personal Response and Polling Systems
• Experience supporting faculty in a higher education environment
• Experience working with an enterprise help support ticketing system
• Understanding of current practices and requirements regarding accessibility in materials and applications

SKILLS

• Required
• Exceptional customer service skills that demonstrate patience, flexibility, and tenacity with faculty, students, colleagues and external partners (such as educational technology vendors).
• Demonstrated effectiveness in communicating orally and in writing to both technical and non-technical audiences
• Creation of documentation and training materials utilizing a variety of methodologies, applications and technologies.
• Providing training to individuals and groups via a variety of delivery methods
• Skill in diagnosing and resolving technical issues across multiple platforms.

ABILITIES

• Required
• Demonstrated ability to collaborate effectively with a wide range of individuals, including both technical and non-technical staff
• Demonstrated ability to communicate orally and in writing to both technical and non-technical audiences
• Demonstrated ability to utilize multimedia products/applications to create documentation and support materials
• Ability to prioritize multiple requests from a broad constituent base including: help requests, projects, outages, incidents, and other emerging needs
• Ability to work autonomously and meet deadlines

COMMITMENT to CAMPUS VALUES

A successful candidate will contribute to a respectful, positive work environment. They will use our Campus Values to guide their decisions and actions and demonstrate our Rebel spirit.

SALARY

Salary range for this role is $76,500-$78,800. Unable to offer more than stated salary range.

BENEFITS OF WORKING AT UNLV

• Competitive total rewards package including:
• Paid time off, sick leave, and holidays
• Excellent health insurance including medical, dental and vision
• Comprehensive retirement plans and voluntary benefits programs
• No state income tax
• Tuition discounts at Nevada System of Higher Education (NSHE) schools
• Tuition discounts for spouses, domestic partners, and dependents

PERKS & PROGRAMS

• Employee recognition and appreciation programs
• UNLV athletics ticket discounts
• Statewide employee purchase program discounts
• RebelCard discounts on and off campus
• Wellness programming for all UNLV faculty and staff at no cost
• Opportunity for career advancements to leadership roles
• Connect with colleagues with shared interests
• Personal and professional development opportunities
• A comprehensive onboarding program, Rebels: Onboard
• Support and resources available for veteran applicants — www.unlv.edu/jobs/veterans or contact vetjobseekers@unlv.edu for support.

HOW TO APPLY

Submit a letter of interest, a detailed resume listing qualifications and experience, and the names, addresses, and telephone numbers of at least three professional references who may be contacted. References will not be contacted until the search chair notifies you in advance.

Applicants should fully describe their qualifications and experience, with specific reference to each of the minimum and preferred qualifications because this is the information on which the initial review of materials will be based.

Although this position will remain open until filled or 100 applications are received, review of candidates’ materials will begin on Wednesday, April 22, 2026.

Applications must be submitted electronically through Workday. Please note that emailed materials will not be accepted.

UNLV values the skills of those who have served. If you are a veteran or eligible family member, we encourage you to apply. Learn more about resources and support for veterans www.unlv.edu/jobs/veterans or contact vetjobseekers@unlv.edu for support.

For assistance with the application process, please review the instructions on How to Apply. For further assistance, contact UNLV IT Human Resources at (702) 895-1806 or oithumanresources@unlv.edu.

SPECIAL INSTRUCTIONS FOR INTERNAL NSHE CANDIDATES

UNLV employees or employees within the Nevada System of Higher Education (NSHE) MUST use the “Find Jobs” process within Workday to find and apply for jobs at UNLV and other NSHE Institutions. Once you log into Workday, type "Find Jobs" in the search box which will navigate to the internal job posting site. Locate this specific job posting by typing the job requisition number, “R0150159” in the search box.

If you complete an application outside of the internal application process, your application will be returned and you will have to reapply as an internal applicant which may delay your application.

PROFILE of the UNIVERSITY

Founded in 1957, UNLV is a doctoral-degree-granting institution comprised of approximately 30,000 students and more than 3,600 faculty and staff. To date, UNLV has conferred more than 152,000 degrees, producing more than 130,000 alumni around the world. UNLV is classified by the Carnegie Foundation for the Advancement of Teaching as an R1 research university with very high research activity, and is a recipient of the Carnegie Classification for Community Engagement. The university is committed to recruiting and retaining top students and faculty, educating the region's diversifying population and workforce, driving economic activity through increased research and community partnerships, and creating an academic health center for Southern Nevada that includes the launch of a new UNLV School of Medicine. UNLV is located on a 332-acre main campus and two satellite campuses in Southern Nevada.

Here at UNLV, we have come together and created one of the most affirmative and dynamic academic environments in the country. UNLV sits in the top spot in U.S. News & World Report's annual listing of the nation's most diverse universities for undergraduates. The university has ranked in the top ten since the rankings debuted more than a decade ago. We continue to show our commitment to serving our wonderfully diverse population and building the future for Las Vegas and Nevada.

EEO/AA STATEMENT

The University of Nevada - Las Vegas (UNLV) is committed to providing a place of work and learning free of discrimination on the basis of a person’s age (40 or older), disability, whether actual or perceived by others (including service-connected disabilities), gender (including pregnancy related conditions), military status or military obligations, sexual orientation, gender identity or expression, genetic information, national origin, race (including hair texture and protected hairstyles such as natural hairstyles, afros, bantu knots, curls, braids, locks and twists), color, or religion (protected classes). Discrimination on the basis of a protected class, including unlawful harassment, which is a form of discrimination, is illegal under federal and state law. Where unlawful discrimination is found to have occurred, UNLV will act to stop the unlawful discrimination, to prevent its recurrence, to remedy its effects, and to discipline those responsible. Women, minorities, and veterans are encouraged to apply.

TITLE IX STATEMENT

The University of Nevada, Las Vegas, does not discriminate on the basis of sex in any education program or activity that it operates. Non-discrimination on the basis of sex is mandated by Title IX of the Education Amendments of 1972 (20 U.S.C. §§ 1681 et seq.) and the corresponding implementation regulations (34 C.F.R. Part 106). The University’s commitment to nondiscrimination in its education programs and activities extends to applicants for admission and employment. Inquiries concerning the application of these provisions may be referred to: Michelle Sposito, J.D., Title IX Coordinator, University of Nevada, Las Vegas, 4505 S. Maryland Parkway, Mail Stop 1062, Las Vegas, NV 89154-1062, Campus Services Building (CSB) Room 246, Telephone: (702) 895-4055; Email: titleixcoordinator@unlv.edu, or to The Assistant Secretary of the United States Department of Education, U.S. Department of Education, Office for Civil Rights, 400 Maryland Avenue, SW, Washington, D.C. 20202-1100; Telephone: 1-800-421-3481 FAX: 202-453-6012; TDD: 1-800-877-8339; Email: OCR@ed.gov; or to both.

Information pertaining to the University’s grievance procedures and grievance process, including how to report or file a complaint of sex discrimination, how to report or file a formal complaint of sexual harassment, and how the University will respond can be found online at the Office of Equal Employment & Title IX webpage.

SAFETY AND SECURITY STATEMENT

UNLV is committed to assisting all members of the UNLV community in providing for their own safety and security. The Annual Security Report and Annual Fire Safety Report compliance document is available online.

JOB CATEGORY

Administrative Faculty

Exempt
Yes

Full-Time Equivalent
100.0%

Required Attachment(s)

The following attachments are required for consideration:

• A letter of interest
• A detailed resume listing qualifications and experience
• The names, addresses, and telephone numbers of at least three (3) professional references who may be contacted. References will not be contacted until the search chair notifies you in advance.

Note, applicants should fully describe their qualifications and experience, with specific reference to each of the minimum and preferred qualifications because this is the information on which the initial review of materials will be based.

Posting Close Date

Note to Applicant

This position may require that a criminal background check be conducted on the candidate(s) selected for hire.

HR will attempt to verify academic credentials upon receipt of hiring documents. If the academic credentials cannot be verified, HR will notify the faculty member that an official transcript of their highest degree must be submitted within thirty days of the faculty member’s first day of employment.

References will be contacted at the appropriate phase of the recruitment process.

As part of the hiring process, applicants for positions in the Nevada System of Higher Education may be required to demonstrate the ability to perform job-related tasks.

For positions that require driving, evidence of a valid driver's license will be required at the time of employment and as a condition of continued employment.

All document(s) must be received on or before the closing date of the job announcements (if a closing date is provided).

Recruitments that provide a work schedule are subject to change based on organizational needs.