Senior Level Customer Solutions Representative Jobs
Senior level customer solutions representative jobs place experienced professionals in charge of complex account portfolios, resolution strategy, and the teams or workflows that deliver consistent client outcomes. Openings concentrate across Technology & Software, Consulting & Professional Services, and Banking & Financial Services, with 50% remote or hybrid availability, and employers like Stripe, Databricks, and ToolsGroup hiring at this level now.
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Description
Job summary:
The Principal Solutions Executive – Enterprise Networking is a presale, consultative role responsible for originating, qualifying, and shaping enterprise networking opportunities across CDW’s portfolio. This role partners closely with Sales to drive demand generation, advance qualified opportunities through discovery, and position CDW’s enterprise networking capabilities around customer business outcomes. The role will focus on opportunity shaping and executive engagement. The role collaborates with Solution Architects, Professional Services Managers, and partners to ensure proposed solutions are feasible, differentiated, and aligned to CDW delivery capabilities.
Candidates should be local to the Eastern US region
What you will do:
- Originate, qualify, and shape enterprise networking opportunities requiring expertise across switching, wireless, and network security.
- Drive demand generation for complex, services networking initiatives, including modernization, transformation, and expansion efforts.
- Partner with Enterprise Sales leadership on account planning, opportunity strategy, and pursuit execution.
- Engage early in the sales cycle to convert leads into qualified opportunities through consultative discovery and solution positioning.
- Serve as a trusted advisor to customer stakeholders across IT leadership, infrastructure, security, and operations teams.
- Articulate CDW’s enterprise networking value proposition, competitive differentiation, and partner ecosystem to technical and executive audiences.
- Identify cross-sell and upsell opportunities across Hybrid Infrastructure and broader CDW solution portfolios.
- Collaborate with Solution Architects, Professional Services Managers, and partner teams to align customer needs with delivery capabilities.
- Participate in customer meetings, executive briefings, industry events, and thought leadership engagements.
- Maintain accurate opportunity and activity documentation using CDW’s CRM tools.
What we expect of you:
- Bachelor’s degree and 10+ years of experience in enterprise networking, presales, infrastructure consulting, or technology sales support OR 14+ years of equivalent professional experience.
- Deep knowledge of enterprise networking technologies, architectures, and modernization strategies.
- Proven ability to support enterprise sales teams through consultative, outcome-based engagement.
- Strong executive communication skills with the ability to translate technical concepts into business value.
- Demonstrated success collaborating across extended internal teams and partner ecosystems.
- Experience supporting large Enterprise accounts and complex, multistakeholder buying environments, is a plus.
- Familiarity with leading networking OEMs and partner ecosystems (Cisco, Arista, HPE), is a plus.
- Track record of driving year-over-year growth through opportunity shaping and demand creation, is a plus.
Pay range: $122-172k, depending on experience and skill set
Bonus target of 40%, paid monthly - subject to terms and conditions of plan
Benefits overview: https://cdw.benefit-info.com/
Salary ranges may be subject to geographic differentials
CDW is committed to being an AI-fluent organization
We’re looking for people who bring curiosity, a learner’s mindset, and a willingness to engage with ever-evolving technology and tools. We value adopting AI as a partner, openness to experimentation, and a shared interest in learning together on AI. Our goal is to create a culture where AI enhances—not replaces—human creativity and decision-making. You don’t need to be an expert today; what matters is your readiness to explore, adapt, and grow with us as we integrate AI responsibly and effectively into our work.
Additionally, CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, our goal is to understand your experience, strengths, skills, and qualifications. As an AI forward company, we see AI not just as a tool, but as a catalyst for new ways of thinking, creating, and communicating. We encourage candidates to embrace an AI mindset, one that’s curious, adaptive, and ready to explore what’s possible. We welcome thoughtful use of AI to expand your perspective and elevate how you share your story, while ensuring your application remains rooted in your own background, judgment, and voice.
About us
CDW is a Fortune 500 technology solutions provider that helps businesses, government, education, and healthcare organizations achieve what’s possible through technology. What makes CDW different isn’t just what we do—it’s how we do it. At CDW we act as one—building trust, speaking candidly, and working together to achieve more. We play to win—focusing on what matters most and delivering for our customers. And we think forward—staying curious, moving fast, and continuously learning. We believe meaningful work happens when people feel supported, heard, and empowered to contribute. That’s why we think of ourselves as coworkers, not just employees—working together to solve complex challenges and deliver real impact for our customers and communities.
As a full‑stack, full‑lifecycle technology partner, CDW brings deep expertise, strong relationships, and broad industry knowledge to help turn ideas into outcomes. When you join CDW, you become part of a collaborative environment where your work matters, your growth is supported, and your contributions help shape what’s next.
Together, we deliver the full promise of what technology can do. Together, we Make Amazing Happen.
CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.
Description
Job summary:
The Principal Solutions Executive – Enterprise Networking is a presale, consultative role responsible for originating, qualifying, and shaping enterprise networking opportunities across CDW’s portfolio. This role partners closely with Sales to drive demand generation, advance qualified opportunities through discovery, and position CDW’s enterprise networking capabilities around customer business outcomes. The role will focus on opportunity shaping and executive engagement. The role collaborates with Solution Architects, Professional Services Managers, and partners to ensure proposed solutions are feasible, differentiated, and aligned to CDW delivery capabilities.
Candidates should be local to the Eastern US region
What you will do:
- Originate, qualify, and shape enterprise networking opportunities requiring expertise across switching, wireless, and network security.
- Drive demand generation for complex, services networking initiatives, including modernization, transformation, and expansion efforts.
- Partner with Enterprise Sales leadership on account planning, opportunity strategy, and pursuit execution.
- Engage early in the sales cycle to convert leads into qualified opportunities through consultative discovery and solution positioning.
- Serve as a trusted advisor to customer stakeholders across IT leadership, infrastructure, security, and operations teams.
- Articulate CDW’s enterprise networking value proposition, competitive differentiation, and partner ecosystem to technical and executive audiences.
- Identify cross-sell and upsell opportunities across Hybrid Infrastructure and broader CDW solution portfolios.
- Collaborate with Solution Architects, Professional Services Managers, and partner teams to align customer needs with delivery capabilities.
- Participate in customer meetings, executive briefings, industry events, and thought leadership engagements.
- Maintain accurate opportunity and activity documentation using CDW’s CRM tools.
What we expect of you:
- Bachelor’s degree and 10+ years of experience in enterprise networking, presales, infrastructure consulting, or technology sales support OR 14+ years of equivalent professional experience.
- Deep knowledge of enterprise networking technologies, architectures, and modernization strategies.
- Proven ability to support enterprise sales teams through consultative, outcome-based engagement.
- Strong executive communication skills with the ability to translate technical concepts into business value.
- Demonstrated success collaborating across extended internal teams and partner ecosystems.
- Experience supporting large Enterprise accounts and complex, multistakeholder buying environments, is a plus.
- Familiarity with leading networking OEMs and partner ecosystems (Cisco, Arista, HPE), is a plus.
- Track record of driving year-over-year growth through opportunity shaping and demand creation, is a plus.
Pay range: $122-172k, depending on experience and skill set
Bonus target of 40%, paid monthly - subject to terms and conditions of plan
Benefits overview: https://cdw.benefit-info.com/
Salary ranges may be subject to geographic differentials
CDW is committed to being an AI-fluent organization
We’re looking for people who bring curiosity, a learner’s mindset, and a willingness to engage with ever-evolving technology and tools. We value adopting AI as a partner, openness to experimentation, and a shared interest in learning together on AI. Our goal is to create a culture where AI enhances—not replaces—human creativity and decision-making. You don’t need to be an expert today; what matters is your readiness to explore, adapt, and grow with us as we integrate AI responsibly and effectively into our work.
Additionally, CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, our goal is to understand your experience, strengths, skills, and qualifications. As an AI forward company, we see AI not just as a tool, but as a catalyst for new ways of thinking, creating, and communicating. We encourage candidates to embrace an AI mindset, one that’s curious, adaptive, and ready to explore what’s possible. We welcome thoughtful use of AI to expand your perspective and elevate how you share your story, while ensuring your application remains rooted in your own background, judgment, and voice.
About us
CDW is a Fortune 500 technology solutions provider that helps businesses, government, education, and healthcare organizations achieve what’s possible through technology. What makes CDW different isn’t just what we do—it’s how we do it. At CDW we act as one—building trust, speaking candidly, and working together to achieve more. We play to win—focusing on what matters most and delivering for our customers. And we think forward—staying curious, moving fast, and continuously learning. We believe meaningful work happens when people feel supported, heard, and empowered to contribute. That’s why we think of ourselves as coworkers, not just employees—working together to solve complex challenges and deliver real impact for our customers and communities.
As a full‑stack, full‑lifecycle technology partner, CDW brings deep expertise, strong relationships, and broad industry knowledge to help turn ideas into outcomes. When you join CDW, you become part of a collaborative environment where your work matters, your growth is supported, and your contributions help shape what’s next.
Together, we deliver the full promise of what technology can do. Together, we Make Amazing Happen.
CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.
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Find JobsSenior Level Customer Solutions Representative Job Market
Who's Hiring
- Databricks24
- Stripe13
- ToolsGroup13
- Fastly10
Top Industries Hiring
- Technology & Software174
- Consulting & Professional Services47
- Banking & Financial Services34
- Electronics & Hardware25
- Insurance23
Senior Level Customer Solutions Representative Jobs: Frequently Asked Questions
How do I get a senior level customer solutions representative job?
Employers hiring at the senior level look for candidates who have owned end-to-end client relationships, resolved escalations independently, and improved processes or outcomes measurably. Demonstrating that you have mentored junior team members, contributed to cross-functional initiatives, and reduced churn or improved satisfaction scores will distinguish you from mid-level applicants. Tailoring your resume to show scope and ownership, not just task completion, is essential.
Which companies hire senior level customer solutions representatives?
Companies hiring senior level customer solutions representatives right now include Stripe, Databricks, and ToolsGroup, based on current listings on Migrate Mate as of November 2026. At this level, hiring tends to concentrate among established enterprises and growth-stage companies that need experienced professionals to lead client relationships and drive retention strategy.
Are there remote senior level customer solutions representative jobs?
Yes, though availability varies by employer and industry. About 50% of senior level customer solutions representative openings are remote or hybrid as of November 2026, reflecting strong demand for experienced professionals who can manage complex client accounts without being on-site full time. Hybrid arrangements are common at larger organizations that value periodic in-person collaboration for strategic account work.
What makes a customer solutions representative role senior level?
Senior level roles are defined by ownership and scope: you are accountable for high-value or high-complexity accounts, expected to resolve escalations without escalating further, and responsible for identifying systemic issues and recommending process improvements. Mentoring junior representatives, contributing to hiring or training decisions, and partnering with product or operations teams to influence outcomes are standard expectations at this stage.
Which industries hire the most senior level customer solutions representatives?
Senior Level customer solutions representative roles concentrate in Technology & Software, Consulting & Professional Services, and Banking & Financial Services, based on current listings on Migrate Mate as of November 2026. These sectors tend to drive hiring at this level because their client relationships are complex, long-cycle, or high-stakes, requiring experienced professionals who can manage expectations, reduce churn, and serve as a strategic point of contact.