Customer Solutions Specialist Jobs in New Jersey

INTRODUCTION

Holman is a global automotive leader that serves both commercial and consumer clients The Holman Way by always doing the right thing for our people, our customers, and the community since 1924. The Holman story began nearly a century ago as a single Ford dealership in New Jersey. Today, Holman, headquartered in Mount Laurel, New Jersey, is one of the largest family-owned automotive service organizations in North America with more than 6,500 employees across North America, the UK, and Germany.

Holman delivers a unique range of automotive-centric services including industry-leading fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States. Guided by its deeply rooted core values and principles, Holman is continuously Driving What’s Right.

Responsibilities:

- Provide Strategic Customer Support related to Telematics for new and/or existing customers related to onboarding and ongoing strategy related to fleet telematics.
- Manage multiple medium to large projects, or work streams within larger projects, related to Holman’s bundled telematics solution or telematics data integration projects.
- Lead conference calls and produce meeting agendas, materials, and minutes.
- Create project plans, track progress, identify issues and provide guidance on solutions.
- Facilitate communication and training of new or enhanced telematics features and procedures.
- Establish regular communications to customers on open items and communicate new product release features to customers.
- Collaborate in developing and coordinating telematics training for end-users.
- Serve as subject matter expert to assist Telematics helpdesk on issues relating to Holman’s bundled telematics solution as well as analytical and audit support relating to Holman’s Telematics Data Integration services including data analysis.
- Document findings and make recommendations to management for potential technology enhancements or process changes.
- Provide end-user support for bundled solutions by administering vendor portals, adding and deleting users, maintaining vehicle inventory, maintenance of hierarchical group structure and distribution of reports.
- Maintain ongoing communication with telematics stakeholders to resolve service issues and product awareness.
- Provide advanced analytics and audit support related to telematics data.
- Main responsibilities include meeting with customers to find or create solutions that meet their IT needs. During these meetings the Solutions Specialist will be required to listen, document and provide preliminary solutions based on customers need. This can range from Data Integration to mapping and engineering of customized data input screen and reporting solutions.
- Complete meeting prep through investigation of customers/prospects current status and fleet management programs. This will include proper research using all resources possible from basic internet research to software program investigation and testing.
- Document all findings based on customer/prospect meeting.
- Create Scope Document(s) to meet customer’s needs and FleetTrak cases.
- Work with relevant IT teams to deliver solutions for customers.
- Complete weekly project updates on shared resource site.
- Ensure timely completion of projects and customer satisfaction.
- Complete online webcasts, onsite & offsite training of our customer facing systems for our customers when advised. Travel will be required and not limited to any specific days during a calendar year.
- Proper preparation with Sales and Client Relations to ensure a successful meeting.
- Document all sessions weekly on shared resource site.
- Document any customer issues within FleetTrak as a result of training.
- This may include small project lists when many items are documented as a result of the meeting. This ensures proper monitoring of those items through resolution.
- Complete onsite Presentation of any customer facing systems for interested prospects.
- Proper preparation for sessions to ensure a successful meeting.
- Document all sessions weekly on shared resource site.
- Complete any follow ups with Sales force when advised.
- Perform all other duties and special projects as assigned.

EDUCATION AND/OR TRAINING:

- Bachelor’s degree or higher in Business, Computer Science or related degree, preferred but not required.
- Must be Bi Lingual - French.

RELEVANT WORK EXPERIENCE:

- 5+ years of experience in any of the following areas: customer service, account management, project management, or technical support. Prior experience within a technical role on a Help Desk or base Customer Service role is preferred.

PAY:

We offer competitive wages that are commensurate with job-related skills, experience, relevant education or training, and geographic location, starting in the range of $82,900.00 - $118,130.00 CAD annually for full time employees. The annual compensation range is comprised of base pay earnings.

At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That’s why we are listening, open to learning new things – about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It’s The Holman Way.

Holman is a proud equal opportunities employer and we are committed to creating a welcoming, inclusive and barrier-free workplace. We are committed to providing accommodations to all applicants throughout the interview process, upon request, in all aspects of the selection process. We employ artificial intelligence (AI) technology as part of our recruitment process to enhance efficiency and objectivity.