Customer Solutions Specialist Jobs in North Carolina
Customer Solutions Specialist jobs in North Carolina are concentrated in Charlotte, Raleigh, and the Research Triangle, where financial services, technology, and healthcare companies maintain large operations. Employers like Bank of America, Fidelity Investments, and Cisco Systems have long-standing North Carolina footprints and consistently hire for customer solutions roles across implementation support, account management, and technical onboarding. Openings appear at every level, from entry-level associate positions to senior specialist roles managing enterprise clients. Find a role that fits below and apply directly.
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Roquette is a family-owned global leader in plant-based ingredients and a leading provider of pharmaceutical excipients.
Want to help us make a difference?
Using plant-based resources, we collaborate with our customers and partners to imagine and offer ingredients to better feed people and treat patients.
Each of our ingredients responds to unique and essential needs, and they enable healthier lifestyles.
At Roquette, we turn the potential of nature into the essentials of life, leveraging scientific expertise, technical collaboration, and innovation to develop solutions that improve everyday health and well-being.
We are looking for a Lead Applications Scientist – Consumer Health to support the development and commercialization of oral solid dose products, including tablets, capsules, and other consumer health formats. This role will design and execute laboratory studies, develop and optimize formulations and processes, analyze complex data, and translate scientific findings into clear technical recommendations for internal and external stakeholders.
The scientist will work closely with customer-facing scientists, regional and global technical teams, laboratory colleagues, and cross-functional partners to address customer needs and advance consumer health applications. Through rigorous science and practical application expertise, this role will help turn natural raw materials and innovative excipient technologies into reliable, effective, and consumer-relevant health solutions.
This position is located in Spring House, Pennsylvania, USA
Compensation:
The current salary range for this role is estimated to be $90,000-$136,000. In addition, this position may also be eligible to earn performance-based incentive compensation. The specific compensation offered to a candidate will be influenced by a variety of factors including but not limited to skills, qualifications, experience, and location.
What We Offer:
A highly collaborative team environment with ample room for exponential career growth.- Competitive pay, annual performance bonus, comprehensive benefits, 6.2% company retirement contribution, and professional development opportunities.
- Generous paid time off and 12 annual paid company holidays.
- 12 weeks 100% paid maternity leave, and up to 4 weeks 100% paid parental leave (including adoption/surrogacy/foster care leave) for non-birthing parents.
- Student loan repayment assistance and tuition reimbursement program for select roles.
- Annual wellness benefit and wellness centered programs focused on your health needs.
What You’ll Do:
Oral Solid Dose Development
- Design, plan, and execute oral solid dose development studies for consumer health applications, including formulation screening, optimization, and product/process evaluations using Roquette excipients and technologies.
- Prepare formulations and conduct laboratory trials using pharmaceutical processing and characterization equipment, including mixers, blenders, granulators, tablet presses, and related equipment.
- Investigate formulation and process impacts on product performance, manufacturability, stability, and consumer-relevant attributes while developing technical solutions for customer, new product development, optimization, and commercialization projects.
Data Analysis and Technical Communication
- Analyze experimental data using appropriate statistical methods, analytical tools, data tables, and graphical representations, including evaluation of flow, compression behavior, tabletability, disintegration, dissolution, and physical robustness.
- Maintain accurate, timely, and traceable records of experiments, observations, data, and results in an electronic laboratory notebook and applicable systems.
- Prepare and communicate clear technical reports, study summaries, presentations, recommendations, customer-facing documentation, application guides, and marketing materials for technical and non-technical stakeholders.
Collaboration and Technical Leadership
- Collaborate with customer-facing scientists, senior scientists, laboratory teams, and cross-functional partners to define project objectives, coordinate activities, and deliver projects within established timelines.
- Provide technical guidance and share learnings, best practices, and application insights across regional and global technical communities while staying current on consumer health trends, oral solid dose technologies, scientific literature, regulatory considerations, and customer applications.
- Support commercialization through application trials, technical support, customer engagement, and promotional activities while maintaining a strong commitment to safety, quality, data integrity, and responsible laboratory practices.
What You’ll Need:
Education:
- Bachelor’s degree or higher in Pharmaceutical Sciences, Chemistry, Chemical Engineering, Biology, Biochemistry, Materials Science, or a related scientific discipline.
- An advanced degree in pharmaceutics, formulation science, pharmaceutical engineering, or a related field is preferred.
Experience:
- Minimum of five years of experience in the pharmaceutical, consumer health, excipient, specialty chemicals, or related industry, including direct laboratory experience.
- Experience in oral solid dose development, formulation, pharmaceutical processing, product characterization, or related applications-science activities; experience with tablets, capsules, powders, granulation, blending, or compression is preferred.
- Experience designing and executing experiments, analyzing scientific data, documenting laboratory results, and preparing clear technical reports and recommendations.
- Experience with excipient functionality, formulation-performance relationships, formulation troubleshooting, competitive product evaluation, customer applications, new product development, or commercialization is preferred.
- Experience collaborating with customer-facing scientists, laboratory teams, and cross-functional partners to manage multiple projects and deliver results within established timelines is preferred.
Physical Demands
- While performing the duties of this job, the employee must be able to communicate, stand, walk, bend, reach, handle laboratory materials and equipment, and lift or carry supplies and test materials.
Position Type/Expected Hours of Work
- This is a full-time position with standard business hours. Occasional flexibility in work hours may be required to support project needs or collaboration with colleagues in other time zones.
Business Travel:
- Approximately 20% domestic travel may be expected.
- Occasional international travel may be expected.
AAP/EEO Statement
Roquette is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law. “AAP, EEO, Drug-Free Workplace”
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
If you identify yourself in this position, please apply by uploading your resume and let's start the journey together!
Roquette is proud to be a global company where you can find personal and professional growth through multiple diverse experiences.
Roquette strives to create a dynamic workforce while remaining firmly committed to equal opportunity by complying with EEO laws.
As we continue to grow, Roquette understands that to be successful we must always be inclusive in our approach.
To find out more about our products, values and sustainable development ambitions visit us at www.roquette.com and at www.sustainability.roquette.com
Roquette is a family-owned global leader in plant-based ingredients and a leading provider of pharmaceutical excipients.
Want to help us make a difference?
Using plant-based resources, we collaborate with our customers and partners to imagine and offer ingredients to better feed people and treat patients.
Each of our ingredients responds to unique and essential needs, and they enable healthier lifestyles.
At Roquette, we turn the potential of nature into the essentials of life, leveraging scientific expertise, technical collaboration, and innovation to develop solutions that improve everyday health and well-being.
We are looking for a Lead Applications Scientist – Consumer Health to support the development and commercialization of oral solid dose products, including tablets, capsules, and other consumer health formats. This role will design and execute laboratory studies, develop and optimize formulations and processes, analyze complex data, and translate scientific findings into clear technical recommendations for internal and external stakeholders.
The scientist will work closely with customer-facing scientists, regional and global technical teams, laboratory colleagues, and cross-functional partners to address customer needs and advance consumer health applications. Through rigorous science and practical application expertise, this role will help turn natural raw materials and innovative excipient technologies into reliable, effective, and consumer-relevant health solutions.
This position is located in Spring House, Pennsylvania, USA
Compensation:
The current salary range for this role is estimated to be $90,000-$136,000. In addition, this position may also be eligible to earn performance-based incentive compensation. The specific compensation offered to a candidate will be influenced by a variety of factors including but not limited to skills, qualifications, experience, and location.
What We Offer:
A highly collaborative team environment with ample room for exponential career growth.- Competitive pay, annual performance bonus, comprehensive benefits, 6.2% company retirement contribution, and professional development opportunities.
- Generous paid time off and 12 annual paid company holidays.
- 12 weeks 100% paid maternity leave, and up to 4 weeks 100% paid parental leave (including adoption/surrogacy/foster care leave) for non-birthing parents.
- Student loan repayment assistance and tuition reimbursement program for select roles.
- Annual wellness benefit and wellness centered programs focused on your health needs.
What You’ll Do:
Oral Solid Dose Development
- Design, plan, and execute oral solid dose development studies for consumer health applications, including formulation screening, optimization, and product/process evaluations using Roquette excipients and technologies.
- Prepare formulations and conduct laboratory trials using pharmaceutical processing and characterization equipment, including mixers, blenders, granulators, tablet presses, and related equipment.
- Investigate formulation and process impacts on product performance, manufacturability, stability, and consumer-relevant attributes while developing technical solutions for customer, new product development, optimization, and commercialization projects.
Data Analysis and Technical Communication
- Analyze experimental data using appropriate statistical methods, analytical tools, data tables, and graphical representations, including evaluation of flow, compression behavior, tabletability, disintegration, dissolution, and physical robustness.
- Maintain accurate, timely, and traceable records of experiments, observations, data, and results in an electronic laboratory notebook and applicable systems.
- Prepare and communicate clear technical reports, study summaries, presentations, recommendations, customer-facing documentation, application guides, and marketing materials for technical and non-technical stakeholders.
Collaboration and Technical Leadership
- Collaborate with customer-facing scientists, senior scientists, laboratory teams, and cross-functional partners to define project objectives, coordinate activities, and deliver projects within established timelines.
- Provide technical guidance and share learnings, best practices, and application insights across regional and global technical communities while staying current on consumer health trends, oral solid dose technologies, scientific literature, regulatory considerations, and customer applications.
- Support commercialization through application trials, technical support, customer engagement, and promotional activities while maintaining a strong commitment to safety, quality, data integrity, and responsible laboratory practices.
What You’ll Need:
Education:
- Bachelor’s degree or higher in Pharmaceutical Sciences, Chemistry, Chemical Engineering, Biology, Biochemistry, Materials Science, or a related scientific discipline.
- An advanced degree in pharmaceutics, formulation science, pharmaceutical engineering, or a related field is preferred.
Experience:
- Minimum of five years of experience in the pharmaceutical, consumer health, excipient, specialty chemicals, or related industry, including direct laboratory experience.
- Experience in oral solid dose development, formulation, pharmaceutical processing, product characterization, or related applications-science activities; experience with tablets, capsules, powders, granulation, blending, or compression is preferred.
- Experience designing and executing experiments, analyzing scientific data, documenting laboratory results, and preparing clear technical reports and recommendations.
- Experience with excipient functionality, formulation-performance relationships, formulation troubleshooting, competitive product evaluation, customer applications, new product development, or commercialization is preferred.
- Experience collaborating with customer-facing scientists, laboratory teams, and cross-functional partners to manage multiple projects and deliver results within established timelines is preferred.
Physical Demands
- While performing the duties of this job, the employee must be able to communicate, stand, walk, bend, reach, handle laboratory materials and equipment, and lift or carry supplies and test materials.
Position Type/Expected Hours of Work
- This is a full-time position with standard business hours. Occasional flexibility in work hours may be required to support project needs or collaboration with colleagues in other time zones.
Business Travel:
- Approximately 20% domestic travel may be expected.
- Occasional international travel may be expected.
AAP/EEO Statement
Roquette is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law. “AAP, EEO, Drug-Free Workplace”
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
If you identify yourself in this position, please apply by uploading your resume and let's start the journey together!
Roquette is proud to be a global company where you can find personal and professional growth through multiple diverse experiences.
Roquette strives to create a dynamic workforce while remaining firmly committed to equal opportunity by complying with EEO laws.
As we continue to grow, Roquette understands that to be successful we must always be inclusive in our approach.
To find out more about our products, values and sustainable development ambitions visit us at www.roquette.com and at www.sustainability.roquette.com
See All 10 Customer Solutions Specialist Jobs in North Carolina
Find roles in North Carolina that match your experience and apply in just a few clicks.
Find JobsCustomer Solutions Specialist Jobs by City in North Carolina
Where North Carolina roles are concentrated, by current openings.
Customer Solutions Specialist Job Market in North Carolina
A snapshot from current North Carolina openings, updated as new roles post.
Who's Hiring
Top Industries Hiring
- Electronics & Hardware
What North Carolina Employers Look For
The qualifications that appear most often in customer solutions specialist jobs across North Carolina.
- Bachelor's degree in business, communications, or a related field strongly preferred
- Two or more years of experience in customer service, account management, or technical support
- Proficiency with CRM platforms such as Salesforce or ServiceNow
- Strong written and verbal communication skills for client-facing interactions
- Ability to troubleshoot product or service issues and coordinate cross-functional resolutions
- Experience working with SLAs and escalation workflows in a B2B environment
Customer Solutions Specialist Jobs in North Carolina: Frequently Asked Questions
How do you become a customer solutions specialist in North Carolina?
Most customer solutions specialist roles in North Carolina do not require a state-issued license, but employers consistently expect a bachelor's degree in business, communications, information technology, or a related field. Many North Carolina employers, particularly in the financial services and technology sectors, also look for CRM certifications such as Salesforce Administrator or equivalent vendor credentials. Starting in a customer service associate or technical support role at a North Carolina-based company is the most common path to a specialist title.
Which companies hire customer solutions specialists in North Carolina?
North Carolina customer solutions specialist roles are posted by Spectrum, Genesys, and MAERSK and others right now, based on current listings on Migrate Mate as of October 2026. North Carolina's concentration of financial institutions in Charlotte and technology firms in the Research Triangle means steady demand across both enterprise software and financial products.
Which North Carolina cities have the most customer solutions specialist jobs?
Charlotte, North Carolina, and Wendell have the most customer solutions specialist openings in North Carolina. Charlotte leads because of its dense cluster of financial services headquarters and regional operations centers, while Raleigh and Durham benefit from the Research Triangle's technology and life sciences employers, which generate consistent demand for client-facing implementation and support roles.
Are there remote customer solutions specialist jobs in North Carolina?
Yes, and they are relatively common given the desk-based and communication-driven nature of the role. About 100% of customer solutions specialist openings tied to North Carolina are remote or hybrid as of October 2026, reflecting broad employer acceptance of distributed work for this position. Implementation support and account management functions tend to offer the most remote flexibility, while onboarding roles that involve hands-on client training are more likely to be hybrid or on-site.
How can I get hired as a customer solutions specialist in North Carolina with little or no experience?
The most realistic entry path is moving from a customer service representative or technical support associate role at a North Carolina employer into a specialist position. Large North Carolina employers in financial services and technology, including those headquartered in Charlotte and the Research Triangle, regularly hire for associate-level customer solutions roles that serve as a structured starting point. Earning a Salesforce Associate or similar CRM certification before applying gives candidates a measurable edge, and internal transfer programs at larger firms often prioritize employees already familiar with their products and processes.
Where can I find and apply to customer solutions specialist jobs in North Carolina?
You can find and apply to customer solutions specialist jobs in North Carolina on Migrate Mate, which lists current North Carolina openings across industries and experience levels. Find roles that fit your background and apply directly to the ones that match.
See All 10 Customer Solutions Specialist Jobs in North Carolina
Find roles in North Carolina that match your experience and apply in just a few clicks.
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